Relyance AI

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience

Other Requirements:

• Ability to work the night shift in Bangalore, India

• An understanding of the Privacy ecosystems and requirements

• Experience with installation, integration and deployment of integrated SaaS technologies

• Proven experience with public cloud providers such as AWS, Google and Azure

• High emotional intelligence

• Experience developing and operationalizing project plans for packaged implementations

• Understanding of Linux, Docker, virtual machines, APIs and related technology, Identity and Access Management (SAML, Okta, AzureAD) in client environment

• Experience with and understanding of Agile development methods

Responsibilities:

• Scope, design, document, and implement integrations between Relyance AI and 3rd party or custom solutions

• Help new and existing customers implement Relyance AI to automate Privacy compliance solutions

• Consult with customers to fully understand the implementation process and actively solve their pain points

• Provide technical thought leadership for organizations and expert advice related to implementation

• Act as the liaison between customers and Relyance AI during implementation to prioritize issues, escalate blockers, and drive change if necessary”,

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products

• Renewal/expansion experience in the SaaS industry

• Knowledge of security and privacy

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Curiosity

• Growth mindset

• Ability to break down big problems / ambiguous goals into smaller actionable steps

• Empathy for customer workflows

Responsibilities:

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes

• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)

• Becoming a Relyance AI product expert

• Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function

Benefits:

• Unreasonably hospitable and data-driven culture

• Empowered team members

• Trust and freedom

• Shared purpose and recognition

• Competitive compensation

Education Requirements:

• Bachelor’s degree or master’s in computer science, engineering, business or other related field

Experience Requirements:

• 5+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills, e.g., web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations

Other Requirements:

• Ability to work the night shift in Bangalore, India

• Eagerness to learn and rapidly acquire new skills

• Strong analytical problem-solving abilities

• Exceptional developed written and verbal communication skills

• Ability to work with and troubleshoot complex, web-based software suites

• Knowledge of development processes, different operating systems, browsers, and programming languages

• Flexible attitude and willingness to work alternative shift patterns

Responsibilities:

• Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue

• Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress

• Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified

• Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions

• Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues