Benefits:

• Remote-first or hybrid

• Grow

• Connect

• Re:base

• You are an owner (employee stock option plan enrolled for all employees). 30 days of paid vacation, Choose your tech, Pension fund and Health Insurance fitting with your main working location, Travel Insurance, Sports budget, Oliva - employee mental wellbeing benefit, Dog-friendly, Enhanced days off for Family Sick Leave, Additional days off, Flexible working hours.

Responsibilities:

• Identification, troubleshooting and resolution of Customer technical cases.

• Documentation of case resolution and knowledge base creation.

• As the first Support Engineer; assist with defining, implementing and continually improving Support processes.

• Provide guidance to our Customers using your understanding of the deepset platform as well as resolving the immediate problem.

• Collaboration with other deepset teams to address bugs, performance issues, and feature requests.

Education Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field. Master’s degree preferred.

Experience Requirements:

• 3+ years of experience in business analysis, account management, and/or customer success roles.

Responsibilities:

• Analyze and document business processes, requirements, and system specifications.

• Conduct gap analysis and recommend improvements to business processes.

• Develop detailed project plans, timelines, and milestones.

• Serve as the primary point of contact for key client accounts.

• Build and maintain strong, long-lasting client relationships.

Benefits:

• Supportive team environment

• flexible schedule

Education Requirements:

• BSc/BA in Engineering, Computer Science, or a relevant field

Experience Requirements:

• At least 2 years of proven experience as a data analyst

Responsibilities:

• Develop and enhance the analytics dashboard for deeper insights.

• Design, implement, and manage ETL processes to extract data from various sources, transform it for analysis, and load it into our databases.

• Generate internal daily reports and dashboards for comprehensive business analysis, ensuring data accuracy and accessibility for decision-making.

• Collate information from business stakeholders to generate insightful reports.

• Conduct A/B testing to analyze and improve product performance.

Benefits:

• Supportive team environment

• flexible schedule

Experience Requirements:

• Minimum of 1 year of successful experience in customer success within a fast-paced startup environment.

Responsibilities:

• Manage client accounts on all levels.

• Work closely with clients to understand their business challenges and recommend and execute creative strategies to increase value with Rep.

• Provide training and education on the Rep platform and new features.

• Work closely with clients to understand their challenges.

• Recommend and execute creative tactics and strategies to increase value with Rep.

Benefits:

• Great remote habits

• Your work set up is covered

• Vacation time

• We see each other 2+ times a year

• Compensation Like any startup we'll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded. Got kids? So does 30% of the team. We're used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work. Buy any book

Experience Requirements:

• 4+ years of Customer Success experience, with expertise across the post-sales funnel.

• SaaS and startup experience, comfortable working and adapting in a fast-paced and flexible environment.

• Experience working with Mid-Market and SMB companies.

• Strong written and verbal communication in English, including presentation and product demonstration skills.

• Natural drive for identifying expansion opportunities, with proven experience in upselling and renewal conversations.

Other Requirements:

• Active interest in AI and its applications in the workplace.

• Proficiency in one or more additional European languages.

• You are located in -5h UTC or UTC +2.

Responsibilities:

• Become a product expert and help customers use Slite and Super effectively, from initial onboarding through to renewal.

• Generate a strong expansion and renewal pipeline and exceed NRR targets.

• Mitigate risk for key customers by acting on triggers from our CSP.

• Build and maintain relationships with our key customers.

• Be the voice of the customer by advocating for customers by surfacing product or adoption blockers to our product team.

Experience Requirements:

• 5+ years’ experience in a client facing role - preferably at a SAAS organization. Gen AI experience a plus

• Renewal experience required, experience in a quota carrying role a plus.

Other Requirements:

• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle: onboarding, implementation, support, and renewal.

• Hunger to work in a hyper-fast paced and ever-changing environment (progress in AI changes daily!). Startup experience a plus

• Superior organization and prioritization skills, along with focused attention to details

• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms such as Planhat/Churnzero, and APIs.

• Experience working with internationally distributed teams a must

• CS Operations experience a plus

• Digital/Scaled Customer Success experience a plus

• English - native level required, other language(s) proficiency is a plus

Responsibilities:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging D-ID solutions.

• Build strong relationships with clients based on your ability to earn their trust and deliver. Your goal is to be a trusted advisor in the Gen AI space.

• Simultaneously and successfully manage multiple client relationships, fully owning a book of business representing 20+ enterprise accounts.

• Proactively identify business goals and pain points, and opportunities where you can deliver even greater value for our clients through regular meetings, QBR’s, and onsite meetings.

• Analyze key account statistics and performance metrics to identify pain points, while educating clients to drive performance. Use data to make strategic decisions, both internally and externally.

Experience Requirements:

• 3+ years experience in Customer Success roles in high-growth, B2B technology companies

• Prior experience increasing customer satisfaction, adoption, and retention

• Proven ability to drive complex, cross-functional projects

• Superior communication skills, with the ability to engage a wide range of business audiences, from senior business leaders to software developers

Responsibilities:

• Maximize net dollar retention through proactive engagement and management of clients throughout your book of business.

• Develop deep understanding of key customers’ business--from the corporate to the functional/technical level--in order to develop and drive strategic account plans.

• Drive continuous value with customers throughout their lifecycle, starting with onboarding and continuing through retention and growth.

Benefits:

• Competitive compensation package

• Hybrid work flexibility

• Personal development in a company that cares about learning, understanding, and sharing knowledge

• Mentorship from experienced sales leaders

• Modern tech stack and tools Regular team events and celebrations A flat structure with a transparent way of working where we utilize Notion and Slack to keep everyone informed The chance to make a difference and be part of building something great

Education Requirements:

• Bachelor's degree in Computer Science, Engineering, Business, or related technical field

Experience Requirements:

• 3+ years of experience in technical account management, solutions engineering, or similar customer-facing technical roles

Responsibilities:

• Serve as the trusted technical advisor and primary point of contact for a portfolio of enterprise clients Drive client satisfaction and retention through proactive engagement and strategic account planning Collaborate with clients to understand their business objectives and technical requirements Provide technical guidance on best practices for software implementation on Cloud/On-Prem. Monitor account health metrics and usage patterns to identify opportunities for optimization Lead and support client implementations Coordinate with internal teams (Engineering, Product, Support) to resolve client issues and escalations Lead regular business reviews and technical planning sessions with key stakeholders Identify and drive upsell opportunities based on client needs and usage patterns

Benefits:

• Multisport card

• private health care

• home office equipment budget

• hybrid work model

• unlimited paid days off and sick days policy

Responsibilities:

• Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more

• Quick, efficient, and high-quality communication

• Collaborating with technical support in more technically complex cases

• Building professional relationships with clients

Benefits:

• Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA

• Competitive parental leave policy

• Hybrid culture

• Company stock options, plus a 401k plan with employer contributions

• Learning and development stipend and generous PTO

Benefits:

• Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA

• Competitive parental leave policy

• Hybrid culture

• Company stock options, plus a 401k plan with employer contributions

• Learning and development stipend and generous PTO

Benefits:

• Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA

• Competitive parental leave policy

• Hybrid culture

• Company stock options, plus a 401k plan with employer contributions

• Learning and development stipend and generous PTO

Benefits:

• Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA

• Competitive parental leave policy

• Hybrid culture

• Company stock options, plus a 401k plan with employer contributions

• Learning and development stipend and generous PTO

Benefits:

• Daily fresh fruit, bread and yogurt

• Employee Assistance Program

• Mobile work

• Flexible time schedule

• Personal Hazards Insurance

Education Requirements:

• Degree in Engineering or related field

Experience Requirements:

• 2yrs experience w/ SAP S/4 SD module

Other Requirements:

• Analytical background

• Curiosity and appetite for detail and rigor

• Sharp eye and critical sense for detecting, analyzing and correcting errors / inconsistencies

• Organization skills and inclination for continuous improvement

• Client mindset and business results orientation

• Taste for getting requests and supporting colleagues and other departments

Responsibilities:

• Creation / renewal / closing of contracts

• Management of price agreements & billing plan

• Closing of service orders

• Invoicing control

• Support of month-end activies; Correction of rules / contracts / service & sales orders; Support in justification of client invoices; Support in data finding for managing current accounts; Confirmation of service orders for cost inputation Analysis of errors for invocing emission

Benefits:

• Flexible working arrangement remotely or hybrid

Education Requirements:

• Strong knowledge of ESG principles and sustainability

• Excellent communication and leadership skills

Responsibilities:

• Collaborate with leadership and marketing teams to develop target markets and execute account-based marketing strategies

• Build and maintain client partnerships for ESG advisory, consulting, reporting, risk management, and proof of concepts (POCs)

• Create presentations, proposals, and subject matter documents for internal and external stakeholders

• Contribute to product innovation, research, and model development with ESG teams

• Demonstrate leadership and executive presence in public speaking engagements

Benefits:

• Flexible working arrangement remotely or hybrid

Education Requirements:

• Bachelor’s degree in Statistics, Data Science, Computer Science, Mathematics, or a related field

Experience Requirements:

• 3+ years of experience in data analysis, preferably within ESG or Sustainability domain

Other Requirements:

• Proficiency in data analysis tools such as Python, R, or SQL

• Experience with data visualization tools like Power BI, Tableau, or equivalent

• Strong statistical knowledge and the ability to interpret complex data sets

• Excellent communication skills with the ability to translate data insights into business recommendations

• Ability to work both independently and as part of a team

Responsibilities:

• Perform detailed analysis on structured and unstructured datasets to identify trends, correlations, and insights

• Work closely with cross-functional teams to understand data requirements and business objectives

• Use statistical techniques to interpret and visualize data trends

• Generate reports and dashboards to communicate findings to stakeholders

• Identify and suggest improvements in data collection, reporting, and analysis processes

Responsibilities:

• building ESG investment client use cases and have end to end ownership of the product delivery

Benefits:

• Medical/Dental/Vision, 401K match, PTO, and federally recognized holidays

• Competitive salaries with performance incentives

• Generous vacation policy and paid holidays

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

Education Requirements:

• Bachelor's in Intelligence Studies, Computer Science, Data Analytics, or a related field, or an Associate degree with significant operational experience

Experience Requirements:

• At least five years in intelligence analysis within the U.S. intelligence community, preferably with exposure to military or other intelligence sectors

Other Requirements:

• U.S. Citizenship with Top Secret/SCI Clearance

• Must meet ICD 704 eligibility criteria without waivers or conditions

• This role requires a commitment to maintain a Final TOP SECRET SCI Clearance. Dual citizenship is not permitted, and the position mandates sole U.S. citizenship, following strict federal compliance guidelines

Responsibilities:

• bring your sharp analytical skills and extensive intelligence experience to fortify our operations

• be stationed at our client site in Camp Springs, MD, leveraging your expertise in intelligence analysis to navigate complex data landscapes

• Your role will be pivotal in synthesizing actionable insights from varied intelligence sources, including cybersecurity and border security sectors

Education Requirements:

• Currently pursuing a degree in Sports Management, Statistics, Mathematics, Data Science, Economics, or a related field. Recent graduates may also be considered

Experience Requirements:

• Strong proficiency in data analysis tools such as Excel, R, Python, and SQL. Familiarity with sports analytics platforms is a plus

• Basic understanding of statistical techniques (regression analysis, correlation, hypothesis testing, etc.)

• Passion for sports and understanding of various sports

• Excellent communication skills, both written and verbal, with the ability to convey complex data findings in an easy-to-understand format

• Strong attention to detail and problem-solving skills

Responsibilities:

• Assist in gathering and organizing data from various sources, including game statistics, player performance data, and historical records

• Maintain and update databases to ensure accuracy and reliability of information

• Help with cleaning and preprocessing raw data to make it suitable for analysis

• Analyze sports data using statistical methods and software (e.g., Excel, R, Python, SQL, etc.) to generate insights about player performance, team dynamics, and other relevant metrics

• Support the creation of visualizations (charts, graphs, dashboards) to present data findings in a clear and understandable way

Benefits:

• Competitive compensation and share options

• Private healthcare and mental health support

• Flexible time off

• Learning and development

• Family leave (26 weeks fully paid for birthing parents/primary caregivers, 17 weeks for non-birthing parents/partners)

Experience Requirements:

• 2-3 years working within FP&A, with 1 year being in SaaS

Other Requirements:

• Passionate about financial planning, structure, and insights

• Able to manage, influence and present to key stakeholders including C-level executives

• Structured and coordinated in the way you work, excellent attention to detail and accuracy

• Experienced working in the technology industry

• Strong communicator and flawless presentation skills

• Keen to navigate a scale-up environment

• Looking to develop the way the team and Paddle operates

Responsibilities:

• Own and lead the reporting and forecasting for designated business areas

• Ensure sound control over Paddle’s operating expenses

• Maintain and expand monthly financial and operational reporting

• Collaborate in workforce planning

• Respond to financial queries from business functions