Haystack

Benefits:

• Remote-first or hybrid

• Grow

• Connect

• Re.base

• You are an owner (employee stock option plan enrolled for all employees). 30 days of paid vacation, Choose your tech, Pension fund and Health Insurance fitting with your main working location, Travel Insurance, Sports budget, Oliva - employee mental wellbeing benefit, Dog-friendly, Enhanced days off for Family Sick Leave, Additional days off, Flexible working hours.

Experience Requirements:

• 5+ years of experience in backend development with proficiency in Python, ideally with experience in early-stage product development or working in growth/startup environments.

Responsibilities:

• Design and build an AI platform that empowers customers to solve real business challenges using state-of-the-art technology and customer-driven insights.

• Develop scalable infrastructure to support thousands of LLM applications processing millions of documents, with the ability to handle 100s of user requests per second on our SaaS platform powered by Haystack, our open-source library.

• Own features end-to-end, from ideation to production. This includes product and architecture design, CI/CD pipelines, implementation & testing, production monitoring, and incorporating customer feedback.

• Collaborate with our Open Source team to identify opportunities for improving Haystack and contribute enhancements to Haystack.

• Engage with infrastructure topics and collaborate with the infrastructure team for support and debugging assistance.

Benefits:

• Remote-first or hybrid

• Grow

• Connect

• Re:base

• You are an owner (employee stock option plan enrolled for all employees). 30 days of paid vacation, Choose your tech, Pension fund and Health Insurance fitting with your main working location, Travel Insurance, Sports budget, Oliva - employee mental wellbeing benefit, Dog-friendly, Enhanced days off for Family Sick Leave, Additional days off, Flexible working hours.

Responsibilities:

• Identification, troubleshooting and resolution of Customer technical cases.

• Documentation of case resolution and knowledge base creation.

• As the first Support Engineer; assist with defining, implementing and continually improving Support processes.

• Provide guidance to our Customers using your understanding of the deepset platform as well as resolving the immediate problem.

• Collaboration with other deepset teams to address bugs, performance issues, and feature requests.

Benefits:

• Remote-first or hybrid:

• Grow:

• Connect:

• Re:base:

• You are an owner: All employees are enrolled in the employee stock option plan and own a part of the company. Personal time off: If you want to recharge and travel the world - there are 30 days of paid vacation. Choose your tech: The choice is yours among our pre-selected options, and we will provide what you need. Pension fund and Health Insurance fitting with your main working location: All full-time employees are eligible for the pension plan. We also offer health, dental, and vision for employees in the US, in compliance with the local market. Travel Insurance: We want you to be secure during your travels. Therefore, we offer every employee additional travel insurance. Sports budget: To boost your health and well-being, we offer a monthly allowance for your sports activity. Oliva - employee mental wellbeing benefit: To boost your well-being, we offer a benefit that helps you to respond to pivotal moments at work and beyond. Dog-friendly: Our main co-working partner Mindspace welcomes dogs, so you can also bring your best friend to the office. Enhanced days off for Family Sick Leave: We offer additional days in case your child gets sick. Additional days off: We don't work on the 24th & the 31st of December. Flexible working hours: You can adapt your work to your private life.

Experience Requirements:

• 2 years of experience leading an infrastructure team, preferably in a product company

Responsibilities:

• You will manage a team responsible for providing infrastructure, tooling, and services used by deepset Cloud and Haystack engineering teams

• You will define, facilitate and continuously improve the processes of the Infrastructure team

• You will join customer conversations to make sure that our deployment topology and security practices meet the customer needs

• Your team will enable success of the product teams by giving them guidance on the best practices in cloud architecture, observability, security and scalability

• You will take ownership of security and compliance and demonstrate know-how of the industry best practices, applying them pragmatically