IT Support & Service Desk Specialist
Benefits:
Five weeks paid time off (PTO)
Generous healthcare packages & mental health benefits
Monthly wellness benefit
401K plus matching & equity grants
Learning reimbursement opportunities
Experience Requirements:
3-5 years of experience in IT support or service-desk roles
Working knowledge of ITIL processes
Experience using modern ITSM tools (Freshservice, Jira)
Troubleshooting skills for macOS, ChromeOS, networking
Experience with Workspace ONE UEM or Google Endpoint Management
Other Requirements:
Excellent written and verbal communication in English
Ability to work in the New York office at least three days per week
Responsibilities:
Contribute to and refine ITIL 4 processes
Administer and enhance service-desk platforms
Provide hands-on support for macOS, ChromeOS, and Google Workspace
Establish and curate a living knowledge base
Maintain hardware & software inventory
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