Education Requirements:

• High school diploma or equivalent.

Responsibilities:

• Respond to customer inquiries and provide product or service information.

• Assist customers in troubleshooting technical issues and resolving problems.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to address customer concerns and escalate issues when necessary.

• Provide feedback and suggestions to improve customer experience and product/service offerings.

Education Requirements:

• High school diploma or equivalent.

Responsibilities:

• Respond to customer inquiries and provide product or service information.

• Assist customers in troubleshooting technical issues and resolving problems.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to address customer concerns and escalate issues when necessary.

• Provide feedback and suggestions to improve customer experience and product/service offerings.

Experience Requirements:

• 10+ years of customer success or software consulting experience

Responsibilities:

• Lead and scale a customer-facing technical team of 8 people that provides advisory services to drive business outcomes.

Responsibilities:

• Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.

• Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.

• Monitor submission progress closely, updating and communicating statuses to customers on time.

• Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.

Experience Requirements:

• 2+ years of experience leading a customer support or experience team—preferably in a SaaS or e-commerce fast-pace environment.

Responsibilities:

• Lead, mentor, and inspire a team of in-house and global Customer Experience Specialists.

• Manage BPO performance management, ensuring external teams meet Tailor Brands’ quality, efficiency, and CSAT goals.

• Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the user experience.

• Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.

• Develop and implement scalable support strategies, ensuring efficiency in customer interactions.

Experience Requirements:

• +3 years of experience as Business Analyst

Responsibilities:

• Analyze business activity trends and flows daily to improve and optimize business KPIs.

• Lead end to end data project, design and implement new data models for additional kpi’s

• Develop and maintain financial models to support budget planning, forecasts and performance evaluations

• Develop and manage machine learning models to improve the accuracy of predictive analytics.

• Bring insights and provide recommendations to all departments: Product, Marketing, Customer Success, Finance, and Management.

Benefits:

• Flexible, Hybrid Workplace: Enjoy the autonomy to choose between working remotely or in the office, with the flexibility to create a work environment that suits your needs. Flexible Vacation: Start with 3 weeks of vacation in your first year, and enjoy unlimited vacation starting your second year. Personal Days: Unlimited personal days for planned time off (booked in advance). Flex Days: 10 flex days for last-minute personal or sick days, giving you added flexibility when unexpected events arise. Comprehensive Health Benefits: Full coverage for dental, vision, prescription medication, alternative health therapies, and life insurance (after 3 months). Professional Growth: Access to leadership training and role-specific development opportunities for continuous learning. Company Phone Plan: Optional company phone plan available after 3 months. Team Retreats & Celebrations: Join us for company retreats, live events, and celebrations throughout the year. Retirement Savings: RRSP contribution plan with employer matching (optional after 3 months).

Other Requirements:

• To maintain SOC2 compliance, Employment is contingent on passing a background check.

Benefits:

• Bonus for results

• Experience with clients in Europe

• Possibility of transfer to Portugal depending on development in the position

Experience Requirements:

• Experience or proven portfolio in content creation (briefing and copywriting).

Other Requirements:

• Must have CNPJ, can be MEI

• Be in a work environment compatible with home-office

Responsibilities:

• Creating social media plans

• Creating briefings for organic and paid posts, emails, flyers and the like for designers to produce

• Copywriting for social media, adverts and email marketing

• Complete media management on Facebook ADS and Google Ads

• Development of A/B tests; Campaign monitoring and optimisation; Constant updating on the latest trends and changes in social media, as well as technological innovations to ensure that the company is always at the forefront of the latest trends. Executing social media strategies to increase online presence and achieve marketing goals.

Experience Requirements:

• 2 - 4 years

Experience Requirements:

• 2 to 4 years of market competitor focused secondary research experience

• Experience of working in the US, Europe, Middle East, LATAM and APAC markets will be highly preferred

• Experience of leveraging publicly available and 3rd party sources such as SEC filings, EDGAR, Crunchbase, Slintel, Factiva etc.

• Must have skills- MS Office (Word, PowerPoint, Excel)

• 1-4 years of experience in business research firms/corporate strategy or Market Intelligence function

Other Requirements:

• Primary research experience is not relevant

Responsibilities:

• Research: ◆ Prepare understanding of the client’s problem statement and device appropriate research approach ◆ Conduct desk and Contify platform driven research on a particular industry/segment/competitors/topic ◆ Structure and analyze intelligence gathered coherently and succinctly to develop actionable insights ◆ Prepare standard/custom reports around industry/ competitor/company/ topical analysis ◆ Work on various team-specific strategic initiatives

• Project Execution/Management: ◆ Engage with senior members of the client and project teams to identify and address project bottlenecks ◆ Conduct quality check of the work of team members ◆ Contribute actively to project and team discussions ◆ Bring continuous process improvement and solution-oriented approach toward work

• Client Communication: ◆ Conduct written (and verbal communication) with clients to update on project progress and resolve queries ◆ Conduct client walkthrough for reports/analysis prepared

• Other: ◆ Liaison with the Contify platform team to report issues/suggest enhancement measures ◆ Contribute towards organization in the form of internal initiatives

Education Requirements:

• Bachelors degree in Business, Finance, Marketing, or a related field from Tier 1 institution. Post Graduates will get higher weightage.

Experience Requirements:

• 1-3 years of experience in a Sales Analyst, Business Analyst, or related role.

Responsibilities:

• Sales Reporting & Analysis: Track, analyze, and report sales performance metrics to improve sales team efficiency.

• Presentation & Insights: Create compelling sales presentations, dashboards, and reports for leadership and stakeholders.

• Competitive Market Research: Conduct in-depth research on competitors, industry trends, and market dynamics to identify growth opportunities.

• Sales Team Support: Provide data-driven insights and support to optimize sales strategies, pipeline management, and business development efforts.

Experience Requirements:

• 2-5 years of hands-on experience in Governance, Risk, and Compliance (GRC) roles.

Responsibilities:

• - Compliance & Regulatory Oversight: Ensure compliance with applicable laws and regulations, such as RBI/SEBI cybersecurity guidelines, GDPR, and other - local and international frameworks.

• - Risk Management: Assist in conducting risk assessments to identify, evaluate, and prioritize risks related to information security and business operations.

• - Audit Support: Support internal and external audits by preparing documentation, coordinating audit activities, and ensuring compliance with cybersecurity policies and standards.

• - Cybersecurity Program Management: Work closely with IT, legal, and other stakeholders to integrate cybersecurity risk management into business processes, ensuring alignment with organizational goals.

Education Requirements:

• Bachelor's degree.

Experience Requirements:

• Up to 2 years of customer support or relationship management experience, preferably in SaaS or fintech.

Responsibilities:

• Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition onto our platform.

• Relationship Management: Foster strong, enduring relationships with clients, addressing inquiries and escalations promptly.

• Support: Provide timely and effective support via email, resolving technical issues.

• Feedback: Gather and relay customer feedback to internal teams, advocating for enhancements.

Benefits:

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles

• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures

• A clear progression plan.

• Flexibility

• Work where you work best.

Experience Requirements:

• 5+ years of experience doing quantitative analysis within a digital product environment.

Responsibilities:

• Enabling the rapid growth of our business; understanding the ecosystem of our business and identifying the highest impact areas for product-led growth.

• Defining key virality metrics and tracking KPIs to analyse what really matters. You’ll closely monitor our K-factor and find opportunities to improve it.

• Leading the measurement of ROI, incrementality, and cannibalisation of new viral initiatives.

• Influencing the roadmap of product teams through presentation of data-based recommendations.

• Applying graph theory and building network models to uncover new viral opportunities.

Benefits:

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles

• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures

• A clear progression plan.

• Flexibility

• Work where you work best.

Experience Requirements:

• Experience doing quantitative analysis, within a digital product environment and a marketing function

Responsibilities:

• Establish metrics for organic and owned marketing channels, track performance, and uncover actionable insights to guide marketing strategy.

• Conduct deep-dive analysis across channels to uncover opportunities for optimisation. Translating insights into actionable recommendations that drive organic growth.

• Support with the design, execution and analysis of experiments across different organic platforms.

• Partner with the Growth Lead, channel managers, and Brand team to launch and scale campaigns.

• As we invest in brand marketing support data-driven decision-making by measuring campaign impact, tracking media coverage, and providing actionable insights to optimise future brand initiatives.

Benefits:

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles

• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures

• A clear progression plan.

• Flexibility

• Work where you work best.

Experience Requirements:

• 4+ years experience doing quantitative analysis in a digital product environment

Responsibilities:

• Conduct deep-dive analysis of the product ecosystem to understand user behaviour and to identify the highest impact areas for growth

• Collaborate in a cross-functional squad to experiment with pricing tiers and feature bundles, optimising the mix to drive profitability and deliver value to Cleo's users

• Build frameworks for analysing LTV / unit economics, and the commercial viability of new product bets

• Project business KPIs and company profitability to measurable levels of accuracy

• Define how we quantitatively evaluate product success, setting KPIs, designing tracking to measure what really matters

Benefits:

• Flexible Work – Hybrid or fully remote options based on your location

• Team Gatherings – Annual company events and team activities

• Career Growth – Training bonuses for AWS certifications and other learning opportunities

• Performance Bonuses – Company-wide annual bonus program

• Referral Rewards – Earn up to €1,000 for referring new hires

Education Requirements:

• BS+ in Mathematics, Economics, Computer Science, Information Management or Statistics

Experience Requirements:

• 3+ years of experience with SQL

• 2+ years of experience with Python (Pandas)

• 3+ years working as a Data Analyst, handling large-scale data and defining KPIs

• Experience in automating analytics processes for large datasets

• Hands-on experience with data visualization tools for dashboard creation

Other Requirements:

• Strong statistical analysis skills for meaningful insights and presentations

• Ability to analyze and troubleshoot system issues

• Good knowledge of MS Office (Excel, PowerPoint)

• Fluent English (spoken and written) for collaboration in an international team

• Knowledge of networking technologies

• Experience with Wireshark for network data analysis

• Familiarity with cloud environments (AWS – Athena, S3)

• Experience with Git, Docker, and software development infrastructure

• Interest in new technology and inventions

Responsibilities:

• Analyze system performance and generate actionable insights for internal teams and customers

• Investigate error scenarios to identify trends and potential system improvements

• Take ownership of data quality by working closely with development, data engineering, and research teams

• Optimize performance, improve tools, and refine AI algorithms through data labeling and trend analysis

• Develop dashboards and automated analytics to visualize key metrics and track performance.

Benefits:

• Flexible Work – Hybrid or fully remote options based on your location

• Team Gatherings – Annual company events and team activities

• Career Growth – Training bonuses for AWS certifications and other learning opportunities

• Performance Bonuses – Company-wide annual bonus program

• Referral Rewards – Earn up to €1,000 for referring new hires

Education Requirements:

• BS+ in Mathematics, Economics, Computer Science, Information Management or Statistics

Experience Requirements:

• 3+ years of experience with SQL

• 2+ years of experience with Python (Pandas)

• 3+ years working as a Data Analyst, handling large-scale data and defining KPIs

• Experience in automating analytics processes for large datasets

• Hands-on experience with data visualization tools for dashboard creation

Other Requirements:

• Strong statistical analysis skills for meaningful insights and presentations

• Ability to analyze and troubleshoot system issues

• Good knowledge of MS Office (Excel, PowerPoint)

• Fluent English (spoken and written) for collaboration in an international team

• Knowledge of networking technologies (IP networking, OSI layers)

• Experience with Wireshark for network data analysis

• Familiarity with cloud environments (AWS – Athena, S3)

• Experience with Git, Docker, and software development infrastructure

• Interest in new technology and inventions

Responsibilities:

• Analyze system performance and generate actionable insights for internal teams and customers.

• Investigate error scenarios to identify trends and potential system improvements.

• Take ownership of data quality by working closely with development, data engineering, and research teams.

• Optimize performance, improve tools, and refine AI algorithms through data labeling and trend analysis.

• Develop dashboards and automated analytics to visualize key metrics and track performance.

Experience Requirements:

• 3+ years in a testing organization/ department with experience in functional, automation, and performance testing

Responsibilities:

• Review system requirements and track quality assurance metrics

• Implement tests, debug, and define corrective actions

• Understand customer’s project and implement the same scenario using the Appvance platform

• Architect and design complex testing scripts in a short time frame

• Document new processes and keep existing documents updated

Education Requirements:

• Graduate/Post-Graduate

Experience Requirements:

• minimum 3+ yrs of relevant work experience in Operations

Responsibilities:

• Validate and Insert shipments data by reviewing and inputting text based and numerical information from source documents within time limits.

• Entering customer and account data from source documents within time limits

• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.