Benefits:

• Purposeful work

• Growth Opportunities

• Market-competitive pay

• Stock options

• Flexible work from anywhere in Canada, in your own time zone. If you’re in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you’re located elsewhere, you’ll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.

Experience Requirements:

• Previous experience in Customer Success (ideally a minimum of 2 or 3 years of experience)

• Experience working with multiple B2B customers

• Experience working at a fast-paced startup company

• Experience working with a complex tech product, or multiple product streams

• Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities

Responsibilities:

• Customer Advocacy

• Relationship Management

• Customer Success

• Cross-team Collaboration

Benefits:

• Not specified, see job description

Responsibilities:

• Answer incoming customer phone calls as well as emails, live chat and SMS as needed

• Review customer questions; providing guidance or escalating to other teams as appropriate

• Approach every interaction with professionalism using internal tools for guidance

• Work collaboratively with leader, peers and other departments

• Remain calm under pressure and adapt as volume or situations require

Benefits:

• Health, Dental, Long term disability, Life Insurance

• Healthcare Spending Account

• RSP matching up to 3%

• 3 weeks vacation, 7 paid sick days & 3 paid personal days

• Team bonding & Social events. Online & In person

Benefits:

• Family Health Insurance

• Accident & Term Life Insurance

Education Requirements:

• MBA - Finance / CA / CFA

Experience Requirements:

• 2+ years

Responsibilities:

• Handle Credit Ratings and Loss Assessments for securitization transactions

• Handle Credit Rating of Financial Intermediaries like Banks/ NBFCs/HFCs/MFIs/Brokerage Houses etc.

• Ensure consistent and high-quality ratings reports in the Rating Committee

• Meetings and interactions with senior client people including CFO/CEO to position Acuité Ratings successfully

• Responsible for timely completion of Ratings and Rating Rationales

Benefits:

• Family Health Insurance

• Accident & Term Life Insurance

Education Requirements:

• Post Graduation / Masters in Finance / Economics / ESG related courses.

Experience Requirements:

• 0-2 years

Responsibilities:

• Quality check for any gaps on ESG data

• Writing high quality ESG rating and risk assessment reports

• Post training, independently handle ESG rating assignments

• Manage and monitor a portfolio of companies under different industries

• Build sustainability models as needed

Benefits:

• Family Health Insurance

• Accident & Term Life Insurance

Education Requirements:

• B.com/BAF Graduates only

Experience Requirements:

• 0-5 years

Responsibilities:

• Undertaking analysis of financial statements, which includes analysis of P&L, balance sheet, and key ratios

• Interacting with clients to understand their business model and projections

• Undertaking rigorous credit risk analysis encompassing industry / business and financial analysis

• Preparing credit rating/evaluation reports, based on management discussion, financial and business risk analysis

• Making credit rating recommendation to the Rating Committee

Benefits:

• Family Health Insurance

• Accident & Term Life Insurance

Education Requirements:

• Post Graduate / Graduate

Experience Requirements:

• 1-3 years, preferably worked on SME published reports

Responsibilities:

• Conduct qualitative and quantitative research for SME sector and publish reports and articles independently to contribute to thought leadership

• Prepare monthly & quarterly research reports as per requirement

• Deliver client and investor presentations

• Prepare trend analysis in the data sheet

Benefits:

• 彈性上下班時間

• 正職配發 MacBook

• 入職享全薪病假 12 天及大幅優於勞基法的特休制度

• 彈性上下班時間、Work From Anywhere Policy (WFA)：只因我們相信工作的成就並不取決於在哪裡工作，而是工作本身，WFA 讓你想在哪裡工作就在哪裡工作！

• 台大正門口對面，鄰近公館商圈，有許多好吃的小吃！ 不定期國外零食隨你吃 植株、水草、魚類陪伴著你工作 夥伴運動社團 提供進修課程補助金 提供健康檢查補助金 定期舉辦 Workshop & Team Building 完整 Onboarding 訓練制度，訂定明確學習藍圖，讓你安心踏實地跟上團隊腳步！

Responsibilities:

• 建置教育訓練串接流程

• 制定或找出客戶目標

• 分析客戶社群經營成效

• 創造客戶忠誠續約留存

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

• Établir des connexions régulières et significatives avec les clients pour recueillir des retours, proposer des fonctionnalités pertinentes ou partager des informations utiles (simplifications techniques, évolutions produit…). Suivre et anticiper les signaux faibles (engagement réduit, questions récurrentes, etc...) afin de prévenir le churn et assurer une satisfaction durable.

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

Experience Requirements:

• 3+ years

Education Requirements:

• Tech Graduates

Experience Requirements:

• 0-5 years industry experience

• Experience in Account Management/Client handling Profiles

Responsibilities:

• Guide onboarding of customers on Kenyt.AI SaaS platform

• Manage communications and deal with customer issues in an efficient and timely manner

• Interact and Support clients across geographies (India and abroad)

• Keep up with the trends in the industry and platform capabilities of the competition

• Explain insights and results to marketing and sales professionals

Education Requirements:

• Bachelor’s degree in Computer Science, Data Science, Business Analytics, or a related field; advanced degrees are a plus.

Experience Requirements:

• 3+ years of experience in business analysis, lead research, or a similar role in the tech or AI domain.

Responsibilities:

• Conduct in-depth research on prospective clients and their industries to understand their business models, challenges, and goals.

• Identify opportunities where AI-driven solutions can provide significant value to potential clients.

• Develop insights and reports outlining how specific AI solutions could solve business challenges.

• Collaborate with the sales and technical teams to refine AI solution proposals.

Education Requirements:

• Computer science, cloud, dockers, devops skills or a related degree;

Experience Requirements:

• Certification (e.g. CCNS, CISSP, MCSE) or similar skills

Responsibilities:

• Inżynier DevOps wykonuje zadania zarówno z zakresu inżynierii oprogramowania, jak i uczenia maszynowego.

• Jego głównym zadaniem jest tworzenie, wdrażanie i monitorowanie infrastruktury niezbędnej do efektywnego rozwijania i wdrażania modeli ML, a także zapewnienie ciągłości pracy i skalowalności rozwiązań.

Experience Requirements:

• 2+ years of experience in customer onboarding, success, or account management, ideally within a SaaS environment.

Responsibilities:

• Manage and execute trial kick-off meetings, ensuring customers are set up for success from day one.

• Lead new customer onboarding processes, including training sessions, account setup, and product walkthroughs tailored to their needs.

• Enhance the onboarding experience by simplifying the transition from free trial to paying customers.

• Provide initial technical support to address customer inquiries during onboarding.

• Monitor and report on key metrics such as retention, engagement, and time-to-value for onboarding customers.

Education Requirements:

• Bachelor's degree in Education, Business, or related field

Experience Requirements:

• 5+ years of customer success or account management experience

• Experience working with K-12 and HE schools or districts

• Strong project management skills

• Excellent communication and presentation abilities

• A data-driven approach to problem-solving

Other Requirements:

• Strong relationship-building and stakeholder management

• Proactive problem-solving abilities

• Excellent time management and organizational skills

• Ability to work independently while contributing to team goals

• Clear written and verbal communication

• Adaptability and flexibility in a fast-paced environment

• Experience using a CRM platform

Responsibilities:

• Manage a portfolio of K-12 and HE partners through the entire customer lifecycle

• Lead implementation and onboarding processes for new school and district partners

• Monitor and drive product adoption, usage, and engagement metrics

• Execute pilot programs, ensuring clear success criteria and evaluation processes

• Develop and maintain relationships with key stakeholders at partner institutionsmanage renewal processes and maintain high retention ratesdocument customer feedback and collaborate with internal teams to improve product and processesTrack and report on customer health metrics and success indicators

Experience Requirements:

• 2+ years

Benefits:

• Competitive compensation and stock options

• Excellent health and extended health coverage

• Four weeks of paid vacation

• Passionate and mission-driven team

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• Minimum 2 years of experience in sales, sales operations, business analysis, GTM strategy, consulting, or a related role, preferably in B2B SaaS or healthcare technology

• Execution-oriented with knowledge and experience with using project management concepts, tools, and best practices.

Other Requirements:

• Excellent written and oral communication skills including an ability to produce emails, memos and decks targeted at senior executives

• Critical thinker with a willingness and ability to creatively solve a broad set of business challenges

• Excellent cross-functional collaboration skills

• Strong organizational skills with the ability to manage competing priorities

• Knowledge of health tech regulations (HIPAA, ISO 13485, etc.) is an asset

• Experience with healthcare enterprise sales and an understanding of the hospital buying process is an asset

• Understanding of AI and AI-based software solutions is an asset

Responsibilities:

• Research and synthesize customer and market insights to inform local sales efforts, qualify prospects, and suggest marketing and customer engagement strategies.

• Support sales activities including sales meeting preparation and follow-ups, and overall account planning.

• Assist with the development and implementation of lead scoring and qualification frameworks to prioritize sales efforts effectively.

• Coordinate the ongoing collection and systematic analysis of market feedback and support the application of that feedback toward refinements to Signal 1’s GTM marketing, sales, product, and delivery strategies.

• Maintain, oversee and expand usage of Signal 1’s CRM, including the development and maintenance of dashboards that track sales pipelines, conversion rates, deal velocity, and surface market insights.

Benefits:

• Flexible working hours

• Pet-friendly office

• Game room

• Stock purchase plan / Stock options

• Team building

Experience Requirements:

• Minimum of 3 years' experience in Customer Success or Consulting roles.

• Demonstrated project management skills within large organizations and handling various technical stakeholders.

• Experience managing AI projects, ideally involving Large Language Models.

• Outstanding communication skills in both English and French, in written and verbal form.

• Bonus: experience in early-stage startups (<50 employees). Bonus: proficiency in German.

Other Requirements:

• We are hiring people located in France or willing to relocate.

• You must have an EU work permit and you must speak French.

Responsibilities:

• Help customers use our product successfully to make their LLM Agents more secure & reliable

• Coordinate with key decision-makers among our customers, from initial product evaluation and onboarding, to continuous usage and renewals

• Act as the bridge between our customers and Giskard's Product and R&D team

• Support Giskard's sales & marketing team with customer stories and hands-on product knowledge

Responsibilities:

• Protect critical systems and data integrity through vigilant monitoring and adaptive security strategies.