Benefits:

• Remote and flexible work

• Competitive packages

• 4 weeks of vacation

• Team events

Experience Requirements:

• Experience with L1, L2 or L3 support is an advantage

• Proficiency in technical customer support and in creating support processes is a plus

Other Requirements:

• Strong communication abilities to liaise effectively between support, internal as well as client’s development teams

• Remote troubleshooting proficiency for efficient problem resolution.

• Familiarity with Cloud platforms, Node.js, Python, or similar technologies.

Responsibilities:

• Lead the setup and management of our support team, defining operational procedures for efficient support delivery.

• Provide expert-level technical assistance, handling server operations, troubleshooting, and basic technical inquiries effectively.

• Create robust support processes to streamline customer experiences and ensure seamless operations.

• Act as a liaison between support and development teams, addressing advanced technical issues collaboratively.

• Utilize remote troubleshooting skills to swiftly resolve technical challenges, optimizing support efficiency.

Experience Requirements:

• At least 3 years of experience in customer\technical support in SaaS companies

• Experience working with product and R&D teams

• Experience working with Customer supporting systems such as SalesForce, FreshDesk and JIRA

• Ability to prioritize tasks based on urgency and importance

• Ability to multitask, prioritize and manage time effectively

Other Requirements:

• Data analysis – good technical understanding and experience with Data analysis and investigation tools, REST API, GraphQL, SQL, Postgres, Rockset and Mongo

• Understanding/Experiences in scripting languages: Java, Python, JavaScript and TypeScript

• Critical thinker and problem-solving skills, motivation to learn new skills and technologies, good time-management skills

• Availability to work on Friday a few times per month

• Fluent written and spoken English, Hebrew, additional languages an advantage

Responsibilities:

• Investigate complicated customer complaints up to root cause solutions

• Escalate, investigate, and resolve Tier 1\2 level customer queries

• Act as a consultant and offers solutions for customers’ problems

• Track and manage your work record until resolution

• Work with all R&D groups, CSM and product management

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field

Experience Requirements:

• At least 2 years prior experience working as SMB CSM in SaaS vendors

• Experience with negotiating and closing renewals, expansions and upsells

• Demonstrated experience working with smaller clients and providing a light-touch, personalised approach to client interactions, using automation

• Proven ability to manage multiple relationships and prioritise tasks effectively

• Strong communication and interpersonal skills, with the capability to build rapport and convey complex ideas in a simplified manner

Other Requirements:

• Proficiency in using Salesforce

• Advantage with experience using Customer Success platform

• Proficiency in English

• Willing to Travel to customers, when needed – up to 20%

• Hybrid work – expectation to be in the office 3 times a week

Responsibilities:

• Manage a portfolio of smaller clients under the “Silver” support agreement, being the primary point of contact for all renewal, upsell, and retention activities

• Responsible to manage Customer Life Cycle and Accounts growth

• Customer Data Analysis: Analyse customer data, including product usage metrics, customer feedback, and other relevant data points, to identify trends, patterns, and areas for improvement. Utilise this information to develop actionable insights and strategies to enhance customer success and overall satisfaction

• Monitor and follow up on payment/invoicing and support

• Cross-Functional Collaboration: Collaborate closely with various internal teams, including Sales, Customer Success, Product, and Support, to ensure a seamless customer experience. Provide insights and recommendations to cross-functional teams to improve customer satisfaction and retention

Experience Requirements:

• 4+ years of experience in a Customer Success / Account Management role

• Experience with working in SaaS companies with global enterprise customers – a must

• Experience with Maritime domain – a major advantage

• Experience in value based discussions and commercial negotiations with customers

• Experience working with product and R&D management

Other Requirements:

• Willingness to travel to multiple locations worldwide, up to 30% of the time

• Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded

• Experience working with Customer Success supporting systems such as SalesForce, CS Platforms and training tools

• Familiarity with B2B customers and business processes – is an advantage

• Additional languages other than English – an advantage

• Hybrid work – expectation to be in the office 3 times a week

Responsibilities:

• Manage clients’ accounts directly on both strategic and operational levels: technical, business, support, and product

• Trusted customer advisor and value creation

• Responsible for Account Management and relationship

• Responsible for renewal negotiations and maintaining a low Gross Churn

• Main expert contact Provide the voice of the customer internally Train customers on the different solutions and use cases client at onboarding and ongoing Upsell/expand existing customers installed base Introduce and assimilate new features Work closely with the Delivery, Support, R&D, Product, Marketing and sales teams

Benefits:

• Commuter Benefits

• Meaningful equity

• Unlimited Vacation

• Great Health Insurance

• Remote Work Flexibility

Benefits:

• Relocation Support

• Technology Training

• Growth Budget

• Team Activities & Retreats

• Work From Anywhere (Remote Work Allowed)

Benefits:

• Flexible working hours

• Hybrid work friendly working environment

• A supportive team that values innovation and efficiency

Experience Requirements:

• 1-4 years of experience in IT support or a IT help desk environment.

• Basic understanding of IT systems, networks, and security principles.

• Strong problem-solving skills and the ability to work independently.

• Effective communication skills and fluency in English.

• Proactive and customer-oriented approach

Responsibilities:

• Assist in routine IT support tasks to ensure smooth daily operations.

• Provide first-tier support to internal team members for IT-related issues and issues with our internal tech stack (Google Workspace, Okta, Crowdstrike, Mosyle, Webex, Unifi, AppStoreConnect, Atlassian…)

• Administer IT asset inventories

• Support the team in managing access and enforcing security

• Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative toolsParticipate in the onboarding of new team membersAssist with network maintenance and troubleshooting to ensure optimal performance

Benefits:

• Remote Work

• Unlimited PTO

• Flexible Hours

• Medical Insurance

• Career Growth

Experience Requirements:

• Technical support specialist with engineering background

• Excellent communication skills

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Experience Requirements:

• Strong knowledge of SQL

• Working knowledge of scripting (one of Python, R)

• Experience working with at least 1 BI Tool (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.)

• Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organization

• Able to work with agile product development teams and able to identify new ways to help your team be effective

Other Requirements:

• Brownie points to folks who’ve built or worked on analyzing conversational AI products

• Experience working on Machine Learning and NLP systems

Responsibilities:

• Support the product and delivery teams to drive improved product quality and customer satisfaction by leveraging data to study business and UX impact for features and product improvements

• Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches.

• Work closely with Tech, Product, CS and Delivery to deliver standard and custom dashboards to enable understanding of bot health and performance with minimal guidance

• Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries

• Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree or equivalent experience

Experience Requirements:

• 6-8 years of experience in customer success, account management, or a related field.

• Proven track record of building and maintaining strong customer relationships.

• Experience working with SaaS products or AI/ML technologies is a plus

Other Requirements:

• Fluency in Hindi (in addition to English) is preferred

Responsibilities:

• Onboarding and Training

• Account Management

• Customer Support

• Customer Success Metrics

• Product Feedback

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.

• Currently CSM/Professional services manager at a reputed SAAS/AI firm.

• Consultant at a reputed consulting firm with experience handling customer relationships directly

Experience Requirements:

• 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.

• Prior experience with early/mid stage B2B start-ups will be preferable.

• Deep customer handling experience.

• Incredible precision, attention to detail, and organization skills.

• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.

Other Requirements:

• Strong end to end ownership of metrics and numbers.

• Experience working with cross-functional teams and projects especially sales, product and engineering

Responsibilities:

• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

• Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation

• Address customer issues on priority to ensure high CSAT

• Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal

• Maintain discipline around too/metrics update to ensure end to end customer health tracking

Experience Requirements:

• proven track record of delivering very high customer satisfaction scores

• excellent verbal and written communication skills to communicate product ideas to customer

• strong customer service and interpersonal skills for dealing with different types of customers

• time management and multitasking skills in order to handle multiple tasks and customers at once

• advanced negotiation skills

Other Requirements:

• self-motivated and able to thrive in a results-driven environment

Responsibilities:

• successfully onboard new business users by training them

• be the primary point of contact and build strong long-term relationships with key customer accounts and customer stakeholders

• deliver high levels of customer satisfaction

• create and manage feedback loops, gathering actionable insights that will inform the product roadmap

• track all customer-related activities and deliverables, pipeline management, and revenue projection

Benefits:

• Career Growth

• Remote-First

• Unlimited PTO

• Health benefits (medical, dental, vision)

• Paid family leave

Benefits:

• Extended Health Care

• Dental Care

• Vision Care

• Paid Time Off

• Casual Dress and Work-From-Home

Experience Requirements:

• experience in technology and preferred customer success/support

Other Requirements:

• excellent oral and written communication skills in English

• Ability to work independently and as a team member

• Highly motivated and a team player

• Demonstrated ability to adapt quickly to change

• Superior organization and time management skills

Responsibilities:

• Provide friendly and direct customer service to our clients

• Answer questions via both telephone and email in a timely fashion

• Troubleshoot tier I technical issues

• Identify critical issues and escalate when required

• Maintain and update customer records when required

Benefits:

• Flexible working

• Autonomy

• Continuous learning

• Meaningful work

• Future planning

Benefits:

• Stay flexible

• Grow with us

• Keep the balance

• Diversity and Inclusion

• Proper Mental Health Care Laptop icon with blue borders Tech & Perks

Benefits:

• 40 Days Paid Time Off

• Remote Work

• Premium Tech Gear

• Equity

Experience Requirements:

• 1+ years

Other Requirements:

• Proven experience as a Customer Success Manager

• Experience in API, developer tools, or tech space

• Strong communication skills

• Proactive, customer-first mindset

• Strong organizational skills

Responsibilities:

• Build strong relationships with key customers

• Drive customer engagement

• Develop a deep understanding of customer needs

• Proactively identify issues

• Assist in managing customer feedback

Benefits:

• 40 Days Paid Time Off

• Remote Work

• Premium Tech Gear

• Equity

Experience Requirements:

• 1+ years

Other Requirements:

• Strong experience in technical support

• Hands-on experience with APIs

• Knowledge of backend technologies

• Excellent problem-solving skills

• Ability to communicate effectively

Responsibilities:

• Provide technical support to customers

• Troubleshoot technical issues

• Collaborate with engineering and product teams

• Create and maintain support documentation

• Help customers with onboarding

Benefits:

• Competitive salary and significant equity

• Healthcare package

• Equipment allowance

• Flexible vacation policy

• Work/life balance

Experience Requirements:

• 3+ years in a customer-facing role, preferably in SaaS or tech environment

• Experience in customer success, support, or account management

Other Requirements:

• Highly organized and detail-oriented

• Excellent verbal and written communication skills

• Comfort using and explaining tech products

• Self-starter, able to work independently

• Deep commitment to customer satisfaction

• Adaptable problem-solver

Responsibilities:

• Provide timely, accurate, and empathetic support

• Lead new users through onboarding

• Maintain help documentation

• Develop and deliver user education initiatives

• Gather and analyze user feedback and collaborate with the team for product enhancement improvements

Benefits:

• Competitive Salary

• Remote flexible hours and work environment

• Paid vacations and paid holidays

Experience Requirements:

• At least 1 year of experience in supporting users/prospects/customers with their needs within a SaaS company.

• Strong technical communication skills while also being able to communicate things simply and clearly for the user (strong English writing skills are important).

• A passion for presentations, communications, and design – along with unwavering enthusiasm for helping people general amazing visual content.

• Highly organized and responsive to internal and external stakeholders.

• Exceptional written and verbal communication skills

Other Requirements:

• Familiar with working in Hubspot/Zendesk, Slack, Google Suite etc.

• Comfortable and energized by operating and problem-solving in a fast-moving organization

Responsibilities:

• Answering support tickets and live chat with excellent writing skills (in written English).

• Collaborating internally with your fellow support agents to review technical situations for further testing and communication needs with customers.

• Following proper procedures for ticket management and chat in order to meet SLAs.

• Schedule: We’re looking to discuss the need for full-time or part-time schedule Monday through Friday with predefined shifts – with the potential need to perform weekend ticket check-in during 2-3 weekends per month (Saturday and Sunday) to work on new tickets that come in over the weekend to ensure the maintenance of our 24/7 support model