Born Digital

Benefits:

• Remote and flexible work

• Competitive packages

• 4 weeks of vacation

• Team events

Experience Requirements:

• Experience with L1, L2 or L3 support is an advantage

• Proficiency in technical customer support and in creating support processes is a plus

Other Requirements:

• Strong communication abilities to liaise effectively between support, internal as well as client’s development teams

• Remote troubleshooting proficiency for efficient problem resolution.

• Familiarity with Cloud platforms, Node.js, Python, or similar technologies.

Responsibilities:

• Lead the setup and management of our support team, defining operational procedures for efficient support delivery.

• Provide expert-level technical assistance, handling server operations, troubleshooting, and basic technical inquiries effectively.

• Create robust support processes to streamline customer experiences and ensure seamless operations.

• Act as a liaison between support and development teams, addressing advanced technical issues collaboratively.

• Utilize remote troubleshooting skills to swiftly resolve technical challenges, optimizing support efficiency.

Benefits:

• Remote and flexible work

• Competitive packages

• 4 weeks of vacation

• Team events

Experience Requirements:

• Proven demonstrable experience in sales, preferably in technical domain

• Experience working in a fast-paced environment

Other Requirements:

• Multi-tasker who is proactive, logical and can handle several projects at once

• Strong written and verbal communications skills and must be fluent in Local language with strong English skills

• Excellent communication and interpersonal skills

• Ability to inspire confidence; quickly develop and maintain good working relationships with co-workers and clients

• Result oriented

• Highly professional approach

• Strong Business acumen

Responsibilities:

• Make an active contribution to the sales strategy

• Develop and maintain each client’s business needs whilst identifying potential new business opportunities

• Build new client relationships & leads through meetings, regular phone calls and additional event non-business meetings

• Demonstrate product knowledge to allow for effective presentation of company technology and services to both clients and colleagues

• Responsibility for negotiating new agreements

Benefits:

• Remote and flexible work

• Competitive packages

• 4 weeks of vacation

• Team events

Experience Requirements:

• A genuine enthusiasm for the field of AI, a love for innovative problem-solving, and an eagerness to stay at the cutting edge of AI technology and applications.

• Demonstrated ability to work independently and manage multiple projects simultaneously without direct supervision.

• Capacity to quickly learn new features in our product and stay updated on the latest advancements in AI technology.

• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to diverse audiences. Must be adept at maintaining customer satisfaction while confidently asserting company positions, such as in Change Requests (CRs).

• Collaborative mindset, capable of working seamlessly within cross-functional teams and fostering a positive team environment.

Other Requirements:

• Excellent spoken and written English and additional language (Czech/Slovak/Polish/German)

Responsibilities:

• Business Consultation

• Product Knowledge

• End-to-End Project Management

• Customer Success Management