Skit.ai
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About
Skit.ai offers a comprehensive AI-powered platform for contact center automation and collections. It features omnichannel capabilities (voice, SMS, email, chat), multilingual support, and 24/7 availability. The platform boasts performance comparable to human agents, handling various use cases. Skit.ai emphasizes compliance and offers integrations with CRM, telephony, payment gateways, and other systems. Its Large Collection Models (LCM) leverage generative AI for data-driven collection strategies, optimizing interactions and customer experiences while improving efficiency and profitability. Skit.ai's platform is trusted by various enterprises and agencies across diverse industries.
Platform
Task
Features
• multilingual support
• 24/7 support
• end-to-end support capabilities
• language switch
• 100s of use cases
• automated 24/7 inbound support
• performance at par with agents
• omnichannel capabilities: voice, sms, email, and chat
Job Opportunities
Project Manager (India Market)
Skit.ai's AI-powered platform automates contact centers and collections via omnichannel support, multilingual capabilities, and seamless integrations, improving efficiency and customer experience.
Benefits:
Employee Stock Options
Extensive Health Insurance Coverage
Team Outings
Delicious Meals and Snacks at the Office
Generous Leave and Paid Time Off Policies
Education Requirements:
Bachelor's degree in Engineering, Business, or Masters in Business administration
Experience Requirements:
3 – 6 years’ experience as a project manager in the technology sector.
Experience in AI or related fields is a plus
Other Requirements:
Certifications * Project Management Professional (PMP) or similar certification.
Technical Skills * Knowledge of AI technologies and frameworks. * Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL
Responsibilities:
Develop detailed project plans
Coordinate internal resources and third parties/vendors
Ensure projects are delivered on time, within scope, and budget
Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team.
Provide regular updates to clients and internal management
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Customer Success Manager (India Market)
Skit.ai's AI-powered platform automates contact centers and collections via omnichannel support, multilingual capabilities, and seamless integrations, improving efficiency and customer experience.
Benefits:
Employee Stock Options
Extensive Health Insurance Coverage
Team Outings
Delicious Meals and Snacks at the Office
Generous Leave and Paid Time Off Policies
Education Requirements:
Bachelor's degree or equivalent experience
Experience Requirements:
6-8 years of experience in customer success, account management, or a related field.
Proven track record of building and maintaining strong customer relationships.
Experience working with SaaS products or AI/ML technologies is a plus
Other Requirements:
Fluency in Hindi (in addition to English) is preferred
Responsibilities:
Onboarding and Training
Account Management
Customer Support
Customer Success Metrics
Product Feedback
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Customer Success Manager (US Market)
Skit.ai's AI-powered platform automates contact centers and collections via omnichannel support, multilingual capabilities, and seamless integrations, improving efficiency and customer experience.
Benefits:
Employee Stock Options
Extensive Health Insurance Coverage
Team Outings
Delicious Meals and Snacks at the Office
Generous Leave and Paid Time Off Policies
Education Requirements:
B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.
Currently CSM/Professional services manager at a reputed SAAS/AI firm.
Consultant at a reputed consulting firm with experience handling customer relationships directly
Experience Requirements:
3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.
Prior experience with early/mid stage B2B start-ups will be preferable.
Deep customer handling experience.
Incredible precision, attention to detail, and organization skills.
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
Other Requirements:
Strong end to end ownership of metrics and numbers.
Experience working with cross-functional teams and projects especially sales, product and engineering
Responsibilities:
Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation
Address customer issues on priority to ensure high CSAT
Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal
Maintain discipline around too/metrics update to ensure end to end customer health tracking
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