Skit.ai

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree in Engineering, Business, or Masters in Business administration

Experience Requirements:

• 3 – 6 years’ experience as a project manager in the technology sector.

• Experience in AI or related fields is a plus

Other Requirements:

• Certifications * Project Management Professional (PMP) or similar certification.

• Technical Skills * Knowledge of AI technologies and frameworks. * Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL

Responsibilities:

• Develop detailed project plans

• Coordinate internal resources and third parties/vendors

• Ensure projects are delivered on time, within scope, and budget

• Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team.

• Provide regular updates to clients and internal management

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree or equivalent experience

Experience Requirements:

• 6-8 years of experience in customer success, account management, or a related field.

• Proven track record of building and maintaining strong customer relationships.

• Experience working with SaaS products or AI/ML technologies is a plus

Other Requirements:

• Fluency in Hindi (in addition to English) is preferred

Responsibilities:

• Onboarding and Training

• Account Management

• Customer Support

• Customer Success Metrics

• Product Feedback

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.

• Currently CSM/Professional services manager at a reputed SAAS/AI firm.

• Consultant at a reputed consulting firm with experience handling customer relationships directly

Experience Requirements:

• 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.

• Prior experience with early/mid stage B2B start-ups will be preferable.

• Deep customer handling experience.

• Incredible precision, attention to detail, and organization skills.

• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.

Other Requirements:

• Strong end to end ownership of metrics and numbers.

• Experience working with cross-functional teams and projects especially sales, product and engineering

Responsibilities:

• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

• Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation

• Address customer issues on priority to ensure high CSAT

• Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal

• Maintain discipline around too/metrics update to ensure end to end customer health tracking