Dixa
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About
Dixa is a customer service platform that combines human empathy with AI precision. It offers features like AI-powered chatbots (Mim), intelligent routing, conversation timelines, and advanced analytics. The platform aims to improve agent efficiency, boost revenue, and deliver exceptional customer experiences. Dixa integrates with various tools and offers different pricing plans based on the user's needs, from Essential to Custom plans. They also provide add-on services like AI Quality Assurance and AI Co-Pilot.
Platform
Task
Features
• ai chatbot
• intelligent routing
• advanced search
• conversation timeline
• transfers
• notes & tags
• side conversations
• offers
FAQs
Can you make calls with Dixa?
Yes! We have a flexible, full-featured call center and phone system that runs entirely in your browser. Pay as you go and get discounts based on volume. Includes unlimited phone numbers.
Is there a minimum number of seats?
Yes, we have a 7 seat minimum.
Do you offer monthly pricing?
All our pricing plans are billed annually, but monthly pricing is available upon request (please note that it includes a surcharge).
Can I keep my existing phone numbers?
Yes, you can. Simply contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). Please note that in some countries, it can take some time. We’ll let you know what to expect, as well as help you throughout the process.
Is Dixa geared toward specific industries?
Dixa works well across a multitude of industries, such as: eCommerce, Retail, Fintech, Insurtech, Travel & Hospitality, Transport & Mobility, Telecommunications, Media & Entertainment, and many more. See our customer stories for examples of how we’ve created value and solved challenges for companies in your industry.
Do I need any hardware?
All you need is a computer and an internet connection. That being said, we do recommend headsets with active noise cancellation for the best possible experience.
Can I use desk phones with Dixa?
Yes, we integrate with selected USB desk phones. Please reach out for more details.
Is Dixa GDPR compliant?
Yes, Dixa is GDPR compliant. For more information, please reach out.
Pricing Plans
Essential
USD39.00 / per year• Dixa Messenger as a Channel
• Conversation Timeline
• Intelligent Routing
• Offers
• Advanced Search
• Side Conversations
• Notes & Tags
• Transfers
• Analytics
• Activity Log
Growth
USD89.00 / per year• All Features from Essential
• All Channels
• External Knowledge Base
• CSAT Measurement
• Callback
• Language Detection
• Scheduled Conversations
• Agent Teams
• Unlimited Custom Cards
• Custom Conversation Attributes
Ultimate
USD139.00 / per year• All Features from Growth
• Routing with External Data
• Knowledge-Centered Service
• Advanced Conversation Automations
• Agent Identity with SCIM
• Activity Log API
• Bulk Actions
• Routing Assistant in Dixa Messenger
• Sandbox Access
Custom
Unknown Price• All Features from Ultimate
• Custom API Limit
• Knowledge API
• Custom Services and Support
• Special Integration and Transition Support
Job Opportunities
Sales Development Representative, German speaking
Dixa's AI-powered customer service platform enhances agent efficiency, boosts revenue, and delivers exceptional customer experiences through intelligent automation and seamless integrations.
Benefits:
Flexible working
Autonomy
Continuous learning
Meaningful work
Future planning
Show more details
Senior Software Engineer (Backend)
Dixa's AI-powered customer service platform enhances agent efficiency, boosts revenue, and delivers exceptional customer experiences through intelligent automation and seamless integrations.
Benefits:
Flexible working
Autonomy
Continuous learning
Meaningful work
Future planning
Show more details
Customer Success Manager
Dixa's AI-powered customer service platform enhances agent efficiency, boosts revenue, and delivers exceptional customer experiences through intelligent automation and seamless integrations.
Benefits:
Flexible working
Autonomy
Continuous learning
Meaningful work
Future planning
Show more details
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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