Benefits:

• Competitive compensation with equity

• 100 percent covered health, dental, and vision with HSA

• 401k plan with match

• Remote-first with Open PTO

• Annual company retreats

Education Requirements:

• Bachelor’s degree required

• MBA a plus

Experience Requirements:

• 10+ years in B2B SaaS with meaningful enterprise customer ownership

• Proven commercial ownership of renewals and expansions

• Track record building and leading Customer Success organizations at growth-stage companies

• Strong executive presence and ability to translate usage into ROI narratives

• Operational excellence in building playbooks and accountability systems

Other Requirements:

• Bias to action, ownership, and clear metrics

• Comfort with ambiguity and fast iteration

• Team-first, candid communication, and high standards

• Player-coach mindset

Responsibilities:

• Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)

• Own renewal strategy and execution end to end

• Serve as executive sponsor on most strategic accounts

• Lead the Customer Success organization across Delivery and Growth lanes

• Build a disciplined feedback loop from enterprise customers into Product and GTM

Education Requirements:

• Bachelor’s degree in Business, Finance, Technology or related field

• Master’s degree in Business, Finance, or related field preferred

Experience Requirements:

• 20+ years of experience in customer success, contact centers, or B2B technology

• 10+ years of experience leading large, high-performance teams

• Proven success managing relationships with Fortune 500 brands

• Track record of driving measurable improvements in CS KPIs

• Executive leadership experience in a SaaS company preferred

Other Requirements:

• Ability to travel domestically

• Ability to communicate complex software concepts to enterprise-level executives

• Familiarity with contact center technologies or CCaaS

Responsibilities:

• Define and execute regional vision for Customer Success and Services

• Monitor and enhance KPIs including NPS, CSAT, and Solution Adoption

• Serve as executive sponsor and trusted advisor to C-level stakeholders

• Partner with Sales, Product, and R&D teams for seamless customer experiences

• Oversee renewal practices to align with revenue growth targets

Benefits:

• Competitive Compensation salary and benefits package

• Fully remote work with flexible hours

• Comprehensive health, dental, and vision insurance

• Generous PTO and paid holidays

• Equity Options

Experience Requirements:

• 7+ years in Customer Success at a SaaS company

• Proven success leading the $25M to $100M+ ARR journey

• Experience running CS for high-volume transactional businesses

• Multi-product expansion growth experience (upsell/cross-sell)

• Experience using AI, automation, and data to make CS proactive

Other Requirements:

• Strategic and hands-on mindset

• Proven collaborator with Product and Marketing

• Urgency, accountability, and collaborative competition

Responsibilities:

• Design and implement scalable playbooks from onboarding to expansion

• Scale low-touch/tech-touch models for mass segments

• Lead upsell/cross-sell plays for multi-product growth

• Embed AI tools to spot risks early and personalize at scale

• Measure business performance and forecast NRR with precision

Benefits:

• Competitive compensation and equity participation

• Flexible, innovative, and highly collaborative environment

Experience Requirements:

• Minimum of 10 years of customer success experience

• 5+ years operating at the VP level leading and scaling CS teams

• VP-level experience in SaaS, subscription-based environments

• Strong track record of driving high renewal and retention rates

• Experience supporting large enterprise customers with complex solutions

Other Requirements:

• Entrepreneurial mindset

• Ability to rapidly develop deep product expertise

• Willingness to lead from the front and operate hands-on

Responsibilities:

• Build, lead, and scale a global Customer Success organization

• Develop strategies to deliver incremental professional services revenue

• Align CS strategy with customer satisfaction and value creation goals

• Drive operational excellence through standardized CS processes

• Act as executive sponsor with major customers and strategic partners

Benefits:

• Competitive base salary with uncapped commission potential

• Equity options

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Generous PTO policy and fully remote work

Experience Requirements:

• 15+ years of formal CS experience

• 5+ years experience in a manager, coach or leadership capacity

• Proven track record of high NRR and GRR

• Experience as an early CS hire or first non-founder CS hire at a startup

• Strong experience getting adoption using a consultation-first approach

Other Requirements:

• Roll up your sleeves attitude

• High energy and resilience

• Passion for learning technologies

• Experience with complex, regulated sectors like Life Sciences

Responsibilities:

• Scale the CS function including team buildout and integration management

• Recruit, hire, onboard and coach new CSMs and SEs

• Help build out an agentic-first CS motion

• Influence the product roadmap based on customer insights

• Develop strategic plans to onboard key accounts in regulated sectors

Benefits:

• Flexible workplace model (Remote or Hybrid-remote options)

• On-Target Earnings total rewards philosophy

Experience Requirements:

• 15+ years of experience in Customer Success or SaaS leadership

• 10+ years leading global teams and leaders of leaders

• Demonstrated ability to scale organizations across multiple regions (AMER/EMEA)

• Experience supporting enterprise customers with API-driven products

• Strong executive communication and relationship-building skills

Other Requirements:

• Grit, Trust, Candor, Care, and Humility values

• Fluency in English

• Deep operational expertise in forecasting and KPI design

Responsibilities:

• Lead global CSM organization vision and strategy across AMER, EMEA, APAC

• Accountable for global retention, Net Revenue Retention (NRR), and health

• Act as executive sponsor for top strategic global customers

• Define global programs driving customer maturity and product adoption

• Analyze churn and renewal trends to refine global strategy

Benefits:

• Full healthcare benefits (medical, dental, vision)

• Supplemental benefits (STD, LTD, HSA, 401k)

• Responsible Time Off (PTO) + Holiday Pay

• Competitive Compensation + Bonus

Education Requirements:

• Bachelor’s degree in Business, Management, or related field required

• Master’s degree preferred

Experience Requirements:

• 10+ years of experience in Customer Experience or Customer Success

• 5+ years in people management

• Experience implementing AI to improve customer experience and scale

• Experience building and operationalizing Support and Success functions

• Proficiency with Zendesk and ChurnZero preferred

Other Requirements:

• Builder-operator mindset

• Willingness to roll up sleeves to get critical work done

• Acceptable Background and References Required

Responsibilities:

• Own execution and outcomes for Support, CS Management, and CX

• Define segmented customer experience strategy (Enterprise/Mid-market/SMB)

• Design AI-enabled capabilities like chat and workflow optimization

• Own customer enablement and health strategy including usage monitoring

• Establish KPIs, dashboards, and reporting for team performance visibility

Benefits:

• 401(k) plan and stock options

• Competitive health insurance and mental health options

• Paid time off and parental leave

• Access to best-in-class development programs

• Annual discretionary bonus

Education Requirements:

• Bachelor’s Degree or equivalent related work experience

Experience Requirements:

• 10+ years of management and operations experience

• 5+ years leading/growing teams in Customer Success or Professional Services

• 8+ years experience in small account management

• 3+ years designing/operating pooled or tech-touch models

• Proficiency with Gainsight, Salesforce, and Tableau

Other Requirements:

• Simple, Scalable, Standardized mindset

• Radical ownership mindset

• High emotional intelligence for stakeholder interaction

• Background check required

Responsibilities:

• Build and lead cross-functional regional teams including DSMs and CSMs

• Set Digital Success strategy for high-volume portfolios

• Oversee the entire small contract post-sales lifecycle

• Drive regional revenue growth and high renewal rates

• Manage financial resources, forecasting, and budget allocation

Benefits:

• Salary and benefits reflecting impact

• Parental Leave

• Flexible Work Environment

• Home Office Setup support

• Professional Development training and learning sessions

Education Requirements:

• Bachelor’s or Advanced Degree preferred in Business, IT, Purchasing, or Finance

Experience Requirements:

• Relevant experience in Procurement or Procurement transformation

• Experience working with large Fortune 500 companies

• Knowledge of Purchasing systems (Ariba, Coupa, SAP, etc.)

• Experience with Customer Relationship Management (CRM) software

• Track record thriving in a high growth startup

Other Requirements:

• Business fluent in a second language is a plus

• Stickler for details

• Obsessive Customer Focus

Responsibilities:

• Oversee launch of new clients including strategic positioning and training

• Perform data analytics and monitor KPIs to drive usage and revenue

• Conduct Business Reviews with Clients and executive sponsors

• Identify product enhancements and client expansion opportunities

• Create policies and procedures to optimize customer experience

Benefits:

• 100% remote and global

• Flexible work hours and asynchronous work

• Home office setup stipend

• Access to leading-edge tools and technology

• Company culture events like coffee chats and happy hours

Experience Requirements:

• Minimum of 15 years experience in customer success or account management

• 15+ years in a leadership role (VP, SVP, COO)

• Experience in SaaS and subscription-based business models

• Expertise in Salesforce and customer success tools

• Background in K-12, Nonprofits, or Health & Human Services

Other Requirements:

• Executive customer presence for high-stakes C-level conversations

• Experience in private equity-backed or high-growth SaaS preferred

• Customer empathy and advocacy

Responsibilities:

• Develop and execute customer success strategy for retention and expansion

• Lead and mentor a team of CSMs

• Own customer health metrics and identify growth opportunities

• Drive revenue expansion through upsells and cross-sells

• Collaborate cross-functionally with Sales, Product, and Support

Benefits:

• Hands-on Experience

• Learning & Development

• Mentorship

• Flexible Work

Education Requirements:

• Currently pursuing a degree in Business, Economics, Management, or a related field at BI Norwegian Business School.

Experience Requirements:

• Previous experience in starting a business, website, or other side hustle is highly preferred.

Other Requirements:

• Fluent in English, both written and spoken

• Proactive, organized, and hungry to learn

• Research Skills: Ability to gather, synthesize, and present data

• Interested in tech, design, gaming, or 3D is a plus

Responsibilities:

• Assist with market research, competitor analysis, and user insights

• Support operations and internal processes

• Help prepare pitch decks and investor materials

• Engage with users and analytics to gather feedback

• Set up and improve email marketing

Benefits:

• Flexible & remote work

• Medical, dental & vision plan

• 22 vacation days per year

• Full paid sick-leave

• 401 (k) retirement plan

Education Requirements:

• Finished a technical school

Experience Requirements:

• At least two years of experience with basic electrical or mechanical assembly

• Good knowledge of using electrical instruments and mechanical tools

• Ability to read electrical schematics and mechanical drawings

• Knowledge of soldering and basic electrical circuits

Other Requirements:

• Experience with autonomous mobile robots is a plus

Responsibilities:

• Assembly of mechanical and electrical components according to documentation

• Testing and troubleshooting of electro/mechanical systems

• Providing feedback and updating in-house technical documentation

• Working in close cooperation with electrical and mechanical engineers

Benefits:

• Hands-on experience supporting real operational workflows

• Direct exposure to company operations across finance and supply chain

• Opportunity to build automation and internal tools

• Mentorship and close collaboration with company leadership

• Opportunity to live and work in the SF Bay Area

Education Requirements:

• Current Student / Recent Grad

Experience Requirements:

• Basic programming skills in Python and/or JavaScript

• Familiarity with scripting and workflow automation

• Understanding of web APIs and system integrations

• Experience with React and/or Node.js

Other Requirements:

• Strong written and verbal communication skills

• Interest in learning how different parts of a business operate

• Familiarity with data handling, spreadsheets, or lightweight data analysis

• Interest in startups or technology-driven organizations

Responsibilities:

• Build and maintain internal tools and scripts to automate workflows

• Integrate and work with web APIs to move data between systems

• Support data extraction, transformation, and reporting

• Assist with operational projects spanning finance and supply chain

• Help document processes and improve internal tooling

Experience Requirements:

• 2+ years of experience in a customer-facing technical support role (B2B SaaS preferred)

• Proven experience troubleshooting software applications with backend and frontend components

• Ability to write and execute SQL queries for troubleshooting

• Understanding of RESTful APIs, request/response mechanisms, and authentication

• Basic knowledge of HTML, CSS, JavaScript, and browser debugging tools

Other Requirements:

• Fluent in English (reading, writing, speaking)

• Strong analytical and problem-solving abilities

• High attention to detail and a customer-first mindset

• Familiarity with ticketing systems (e.g., Jira)

Responsibilities:

• Serve as the primary technical point of contact for enterprise customers

• Provide advanced troubleshooting for software-related issues

• Investigate and resolve issues related to SQL, APIs, and web technologies

• Monitor and respond to customer incidents via ticketing systems

• Create and maintain technical documentation (FAQs, manuals)

Benefits:

• Environment fostering collaboration and teamwork

• Opportunities for personal and professional growth

• Competitive salary

• Comprehensive benefits package

Experience Requirements:

• Fluent in English and Spanish/Russian/Ukrainian

• Experience in the iGaming sector is a huge advantage

• Background in B2B Account Management for a technology provider or CRM

• Experience working with a technical product or learning complex concepts

• Excellent written and verbal communication skills

Other Requirements:

• Self-driven, curious, and results-oriented

• Collaborative team-player attitude

• Strong problem-solving abilities

• Comfort working within a matrix organisation

Responsibilities:

• Own the relationship with strategic business accounts throughout the customer lifecycle

• Lead the onboarding process for new business customers

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer voice within Smartico advocating for their needs

• Provide product training and ensure clients are well-versed in features

Benefits:

• wellbeing activities

• happy hours

• events

• SWAG

Experience Requirements:

• 2+ years of experience as an office manager in a Hi-tech company

Other Requirements:

• Knowledge of Google apps (Gmail, Drive, Calendar), Excel

• English – High-level verbal and writing

• Hebrew - a high level of fluency required

• Strong organisational and planning skills

• Service-oriented, proactive, solution-focused attitude

Responsibilities:

• Lead the day-to-day administrative activity of the company

• Manage all office logistics and vendors (Kitchen, IT, office supplies, parking, etc.)

• Administer the full lifecycle of the employee experience (onboarding/offboarding)

• Own the planning and execution of company wellbeing activities

• Support recruitment efforts as needed

Benefits:

• Competitive salary based on ability

• Social insurance and health insurance

• FPT Premium Care package

• Study support package for children of FCI union

• Sponsor related courses and certifications

Experience Requirements:

• At least 5 years of working experience in a similar position

• Experienced in project management with a corporate’s client

• Experienced managing multiple projects at the same time

• Experienced in AI

Other Requirements:

• PMP certificate

• Thorough understanding of the Project Management process’ standards

Responsibilities:

• Define project scope, goals and deliverables in collaboration with stakeholders

• Develop and maintain project plans, schedules, budgets, and resource allocation

• Manage day-to-day project activities and risk management

• Monitor project progress and adjust plans to ensure delivery on time

• Coordinate project team activities and ensure effective communication

Benefits:

• Competitive salary + equity options

• Group Insurance Coverages

• Flexible work environment

• Learning & development budget

Experience Requirements:

• 3+ years of software engineering experience

• At least 1 year in a manager role

Other Requirements:

• Strong front-end development skills (React, modern CSS, JavaScript)

• Experience with customer-facing technical work

• Project management skills

Responsibilities:

• Lead a team of 3-5 junior engineers focused on customer implementations

• Oversee technical onboarding for every new customer

• Customize AI content hub to match customer websites

• Hold technical onboarding calls with customers

• Translate customer feedback into engineering requirements

Benefits:

• High-intensity, high-leverage seat next to the founder

• Visibility into every strategic decision

• Zero-to-one MBA in startup building

Education Requirements:

• Graduate of a top MBA or undergrad program

Experience Requirements:

• 3 + years total experience

• 2 + years in a fast-growth startup

• Preferably 2 + years in consulting, VC, IB, or PE

Other Requirements:

• First-principles thinker with extreme ownership

• Analytical, structured, and detail-obsessed

• Exceptional written & verbal communicator

Responsibilities:

• Lead strategic hiring and talent sourcing as organization expands

• Prepare investor updates, fundraising materials, and board decks

• Deconstruct complex or undefined problems into clear execution plans

• Orchestrate initiatives across growth, product, and operations

• Design cadences, dashboards, and OKR systems

Benefits:

• Opportunity to play a key role in a rapidly growing startup

• Exposure to cutting-edge AI and SEO technologies

• Collaborative work environment with a focus on innovation

• Competitive salary and benefits package

• Professional growth and development opportunities

Education Requirements:

• Bachelor’s degree in a related field (Engineering, Business, or similar)

Experience Requirements:

• 3-6 years of experience in customer success or related roles, preferably managing US clients

Other Requirements:

• Strong analytical skills with the ability to interpret customer data

• Excellent communication and interpersonal skills

• Proficiency in CRM tools and data analysis software

Responsibilities:

• Build and maintain strong customer relationships to understand their needs

• Monitor customer engagement and satisfaction, addressing issues proactively

• Implement and optimize customer success processes to enhance efficiency

• Analyze customer data to derive insights and make data-driven decisions

• Collaborate with cross-functional teams to improve offerings based on feedback