Benefits:

• Friendly environment and a team of experts in the field

• Personal and professional development and growth opportunities

• Competitive salary

• Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc

Experience Requirements:

• Previous experience in a customer-facing technical support role, preferably B2B

• Demonstrated expertise in supporting a single product/application in a B2B environment

• Familiarity with ticketing systems like Jira, etc

Other Requirements:

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users

• Excellent problem-solving abilities and attention to detail

• Ability to work independently and manage multiple customer issues simultaneously

Responsibilities:

• Serve as the primary point of contact for enterprise customers

• Provide advanced troubleshooting and support for technical issues, ensuring timely and effective resolution

• Assist customers with the configuration, customization, and optimization of the application to meet their specific needs

• Conduct onboarding sessions for new customers, ensuring a smooth implementation of the application

• Deliver training programs and workshops to educate customers on best practices and advanced features of the product

Benefits:

• An environment that fosters collaboration and teamwork

• Opportunities for personal and professional growth

• Competitive salary and comprehensive benefits package

Experience Requirements:

• Fluent in English and Ukrainian or Russian

• Experience in the iGaming sector is a huge advantage

• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage

• Experience working with a technical product or a strong aptitude for learning complex technical concepts

• Excellent written and verbal communication skills with a keen ability to listen and understand client needs

Other Requirements:

• A customer-first mindset with high integrity and a collaborative team-player attitude

• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment

• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams

• Self-driven, curious, and results-oriented

Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle

• Lead the onboarding process for new business customers, ensuring a smooth transition

• Drive product adoption by helping clients develop successful usage patterns

• Serve as the customer’s voice within Smartico, advocating for their business needs and goals

• Provide product training, ensuring clients are well-versed in the platform’s features

Benefits:

• A dynamic environment fostering creativity and innovation

• Opportunities for personal and professional growth

• Competitive salary and comprehensive benefits package

Experience Requirements:

• Proven experience as a Reporting Specialist

• Proficient in SQL

• Data analytical sense with a track record of turning data into actionable insights

• Strong verbal and written communication skills in English

Responsibilities:

• Master SQL to create insightful reports that guide client decision-making

• Design and develop inventive reports aligned with product objectives

• Collaborate with product team and management to understand reporting needs and empower them with data-driven insights

• Transform data into compelling stories that guide clients on the path to success

Benefits:

• Competitive salary (USD)

• Stock Options

• Flexible remote-first work culture

• 3 weeks vacation

• Holiday season off between Christmas and New Year's Eve

Experience Requirements:

• Minimum of 4 years of project management experience, implementing software solutions in enterprise accounts

• Excellent written and verbal communication in Spanish and English

• Experience leading projects with cross-functional teams

• Strong analytical and problem-solving skills

Other Requirements:

• Project management skills

• Scrum, Agile certifications a plus

• Persistence and a whatever-it-takes approach

• Extreme curiosity and appetite for learning

• Experience with international companies a plus

Responsibilities:

• Communicate with sales to gather project info

• Establish relationships with champions

• Develop project plans

• Monitor progress, anticipate risks, and implement mitigation strategies

• Coordinate cross-functional teams

Benefits:

• Competitive salary (USD)

• Stock Options

• Flexible remote-first work culture

• 3 weeks vacation

• Holiday season off between Christmas and New Year's Eve

Experience Requirements:

• 4+ years of project management experience, implementing software solutions in enterprise accounts

• Excellent written and verbal communication in Spanish and English

• Experience leading projects with cross-functional teams

• Strong analytical and problem-solving skills

Other Requirements:

• Project management skills

• Scrum, Agile certifications a plus

• Persistence and a whatever-it-takes approach

• Extreme curiosity and appetite for learning

Responsibilities:

• Understand client problems and design a value-adding platform

• Establish relationships with end-users and champions

• Ensure successful implementation aligned with business cases and expectations

• Collaborate with internal teams

Benefits:

• Competitive Pay

• Stock Options

• Fully paid Health Insurance

• Free food, snacks, and drinks

• Sponsorship for continued education and paper submissions

Other Requirements:

• Command over written English

Benefits:

• Competitive PTO

• Flexible working hours

• Medical insurance

• Dental insurance

• Vision insurance

Benefits:

• The hustle of a startup with the impact of a global business.

• Tremendous opportunity to join one of the best and fastest-growing AI companies in the world.

• Working with an extraordinary team of smart, creative, fun, and highly motivated people.

• You will be joining a fantastic culture & a team, all highly supportive, collaborative, transparent, and very passionate about our tech and mission.

• Flexible working hours, including remote working – this role is solely remote :)

Experience Requirements:

• Proven experience in IT operations management, preferably in a tech-focused company.

• Knowledge of server and network management, security, and compliance standards.

• Understanding of agile principles and DevOps.

• Understanding of software engineering principles.

• Experience in managing vendor relationships and negotiating contracts.

Other Requirements:

• Familiarity with both on-premise and cloud-based infrastructure environments.

• Excellent problem-solving skills and the ability to manage multiple priorities.

• Strong communication and interpersonal skills, with an emphasis on user relations.

• Bachelor’s degree in IT, Computer Science, or a related field.

• Certifications and courses in server management, network, security, cloud services, Git, and software development.

• Experience in a remote work environment, demonstrating self-sufficiency and discipline.

• A passion for AI and an interest in contributing to ethical, groundbreaking technology

Responsibilities:

• Drive IT systems in our hybrid infrastructure in a robust, secure, and compliant way.

• Steer implementing new tools, optimizations, and automation that make Metaphysic stand out.

• Be the bridge between stakeholders, connecting users, developers, management, and our partners.

• Drive continuous service improvements, identifying opportunities for optimization and innovation.

• Oversee the day-to-day operations of our IT infrastructure, ensuring efficient and secure network performance together with developers and engineers. Help drive technical innovation and efficiency in infrastructure operations via automation and orchestration. Formulate and establish Key Performance Indicators, then actively manage and direct operations per these benchmarks. Handle escalation management with all relevant stakeholders, providing rapid and effective solutions to infrastructure challenges. Design and run processes including deployment, system administration, monitoring, configuration and change management, security management, capacity planning, availability management, inventory management, supply chain management, and routine update of services. Design and run fault prevention and resolution including incident resolution, problem management, monitoring, and disaster recovery

Benefits:

• Exciting opportunity to be an early-stage builder

• Work with amazing colleagues and clients

• Competitive salary and 401K

• Medical, dental, vision, life, and disability insurance

• Flexible schedule and "no meeting Fridays

Experience Requirements:

• 3-5+ years of applicable work experience

Other Requirements:

• Previous experience using project management and CRM tools (Notion, HubSpot, Microsoft Teams, GSuite)

• Experience working with the U.S. Department of Defense or other government entities preferred

• Excellent communication skills

• Open to travel on occasion

• U.S. citizenship required

Responsibilities:

• Manage ongoing client projects

• Provide monthly reporting to stakeholders

• Plan and communicate project schedules and roadmaps

• Support client meetings and events

• Coordinate event logistics

Experience Requirements:

• Clear understanding of networking best practices and OSI model

• Currently hold or be able to obtain one of the following certifications within 90 days of hire: Security+, CCNA, GSEC, CCNA Security

• Able to work on a rotating shift schedule

• Experience working in Linux, Windows, and OSX environments

Responsibilities:

• Monitor and analyze network traffic and security event data

• Investigate intrusion attempts and perform in-depth analysis of exploits

• Provide network intrusion detection expertise to support timely and effective decision making of when to declare an incident

• Conduct proactive cyber threat and compromise research and analysis

• Review security events that are populated in a Security Information and Event Management (SIEM) system

Experience Requirements:

• Clear understanding of networking best practices and OSI model

• Full understanding of Security Kill Chain

• Currently holding two of the following certifications: Security+, CCNA, GSEC, CCNA Security

• In addition to above certifications, must also hold one of the following certifications: CSA+, GCED, GISP, GIH, CASP, CCNP Security, GMON

• Able to work on a rotating shift schedule

Other Requirements:

• Experience working in Linux, Windows, and OSX environments

• Minimum 1 year working as a Tier 1 Threat Hunter or equivalent

Responsibilities:

• Monitor and analyze network traffic and security event data

• Investigate intrusion attempts and perform in-depth analysis of exploits

• Provide network intrusion detection expertise to support timely and effective decision making of when to declare an incident

• Conduct proactive cyber threat and compromise research and analysis

• Review security events that are populated in a Security Information and Event Management (SIEM) system

Benefits:

• Competitive salary & equity

• Health, Dental, & Vision

• 401k plan

• Unlimited PTO

• Flexible hybrid schedule

Education Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

Experience Requirements:

• 2-4 years of experience in account management, client services, or a similar role, preferably in the tech industry

• Successful track record of maintaining and growing client accounts

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite

Other Requirements:

• Experience with Zendesk or similar customer service platforms

• Proficient understanding of the tech industry and relevant market trends

• Ability to work independently and as part of a team in a fast-paced environment

• High attention to detail and problem-solving skills

• Ability to take ownership of tasks and see them through to completion

Responsibilities:

• Client Support

• Project Coordination

• Communication

• Account Management

• Task Ownership

Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip in a secret location

Experience Requirements:

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment

• Exceptional relationship-building skills

• Strong organizational skills

• Excellent written and verbal communication skills

Responsibilities:

• Own and manage a portfolio of customer accounts

• Act as a trusted advisor

• Lead the onboarding process for new customers

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible hours

• Remote work

• Contribute to a greener future

Experience Requirements:

• Previous experience in customer or technical support

Other Requirements:

• Passion for sustainability

• Strong communication skills

Responsibilities:

• Assist users with technical issues

• Troubleshoot problems

• Test new app features

• Be the go-to for all things tech-related

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Education Requirements:

• Bachelor's degree in computer science, information technology, or related field (preferred)

Experience Requirements:

• 3+ years in a technical support role (SaaS or technology company preferred)

Responsibilities:

• Respond to customer inquiries

• Troubleshoot platform issues

• Diagnose and resolve technical issues

• Maintain understanding of Ask Sage platform

• Communicate effectively with customers

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Experience Requirements:

• 3+ years in technical customer success, technical account management, or related role (preferably within government agencies)

• Strong understanding of generative AI technologies and their applications

• Experience working within the government or as a government contractor

Other Requirements:

• Background Check

• US Citizenship

• Reference Checks

• Personal Interviews

Responsibilities:

• Serve as technical point of contact for clients

• Understand Ask Sage platform capabilities

• Guide clients on platform use

• Conduct training sessions

• Work with cross-functional teams to address customer needs