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Customers.ai

Customer Success Manager

AI-powered marketing platform for website visitor identification, targeted advertising, and email marketing.

operationshybridBoston, USfull-time

Benefits:

  • Medical

  • Dental

Experience Requirements:

  • Account management experience

  • Digital marketing expertise

Other Requirements:

  • Technical proficiency and learning mindset

  • Analytical skills

  • Team player

Responsibilities:

  • Drive customer success

  • Onboard new clients

  • Develop and maintain relationships

  • Provide strategic digital marketing guidance

  • Deliver exceptional customer service

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mabl

Associate Customer Success Manager

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

operationsremoteBoston, USfull-time

Benefits:

  • 401K

  • Transportation Benefits

  • Health Benefits

  • mabl Kudos

  • Team Outings

Experience Requirements:

  • 1+ years experience as a Customer Success Manager, Account Executive, or Project Manager at a B2B SaaS company

Other Requirements:

  • A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment

  • Ability to support a high volume 1:many book of business

  • Excellent written and verbal communications

  • Motivated and strategic in finding expansion opportunities within accounts

  • Strong analytical skills, with a bias for using data to identify trends and opportunities

  • Self-learner and self-starter, able to become a product expert and customer advocate, and passionate about learning new technologies

  • Bonus if you have an understanding of the software development lifecycle, specifically within Quality Assurance

  • Experience with Gainsight a plus

Responsibilities:

  • Account Management

  • Digital Engagement

  • Customer Onboarding and Ongoing Support

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mabl

Software Engineer

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

engineeringhybridBoston, USfull-time

Experience Requirements:

  • You are excited to grow your experience developing cloud-native web applications in a challenging problem space

Other Requirements:

  • You enjoy investing the time to deeply understand users and their core problems, and helping them achieve successful outcomes

  • You love working with people who have a high bar for quality of code and quality of user experience

  • You are passionate about learning and development

  • You thrive in an environment that emphasizes constant learning, challenging assumptions, and providing high customer value

  • You are energized by being a part of a small, collaborative team that empowers you to be involved in every aspect

  • You are eager to branch out and contribute wherever needed—within your technical wheelhouse or otherwise

Responsibilities:

  • Design, build, and maintain features and services across mabl’s entire product surface

  • Work as part of a small, self-directed team to define, implement, test, and support solutions to high level product challenges

  • Collaborate closely with other engineers, product managers, and designers

  • Take responsibility for the quality and impact of your own contributions and those of your teammates

  • Debug production issues across services and multiple levels of the stack

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mabl

Demand Generation Associate

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

marketinghybridBoston, USfull-time

Experience Requirements:

  • 1+ years of hands-on experience in marketing in a demand generation or field marketing role, preferably in B2B SaaS

Other Requirements:

  • Strong project management skills and attention to detail with the ability to manage multiple projects and deadlines at once

  • A knack for analyzing data, drawing insights, and using those insights to optimize campaigns

  • Hands-on experience with marketing software such as Salesforce, Marketo, or 6Sense

  • Natural aptitude to collaborate in and across teams

  • Strong written and verbal communication skills, including experience writing content for emails or landing pages

  • A growth mindset with curiosity and desire to learn about the marketing function

  • Some travel is required to support in-person events and tradeshows

Responsibilities:

  • Execute our demand generation engine

  • Use data as your guide

  • Experiment and innovate

  • Collaborate with the GTM team

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mabl

Inside Sales Representative – SMB

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

salesremoteBoston, USfull-time

Experience Requirements:

  • 2+ years of SaaS sales experience, ideally selling to SMBs

Other Requirements:

  • Proven track record of closing deals, especially with a focus on securing net-new logos

  • Experience with outreach strategies, including cold calling, email campaigns, and social selling

  • Knowledge of CI/CD processes, software development, or testing markets is a plus

  • Strong business acumen with the ability to communicate effectively with technical and non-technical stakeholders

  • Familiarity with sales frameworks like MEDDIC/MEDDPIC is advantageous

  • Enthusiastic about joining a fast-paced, collaborative environment where every deal makes a significant impact

Responsibilities:

  • Identify and engage SMB prospects through proactive outreach via calls, emails, LinkedIn, and other channels

  • Collaborate with the marketing team to work on inbound leads, ensuring SLAs are met and leads are effectively progressed through the sales funnel to generate revenue

  • Develop opportunities and close new SMB accounts, with a strong focus on net-new logo acquisition

  • Conduct compelling product demonstrations and presentations tailored to SMB needs

  • Assist clients with ROI calculations

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mabl

Sales Engineer

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

salesremoteBoston, USfull-time

Experience Requirements:

  • 2+ years of experience in technology-focused roles

Other Requirements:

  • Experience with Javascript and CSS/XPath queries

  • Exposure to front-end test automation and/or CI/CD tools is a plus

  • Passionate about working at a growing startup and learning new technologies

  • Excellent verbal and written communication with the ability to successfully interact with clients and stakeholders across organizations

Responsibilities:

  • Become a mabl product expert and trusted advisor for our customers and prospects

  • Evangelize the benefits of the mabl solution through presentations, demos, structured workshops, and proof of value (POV) engagements

  • Own the technical aspects of our sales engagements and build technical champions

  • Work closely with the sales team to drive incremental revenue in your territory

  • Incorporate feedback from users back into mabl product roadmap

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mabl

Support Engineer - Tier 1

AI-powered low-code test automation platform for web, mobile, API, accessibility, and performance testing. Scalable, flexible pricing, and comprehensive support.

operationsremoteBoston, USfull-time

Experience Requirements:

  • 3+ years of experience

Other Requirements:

  • Knowledge of QA/Automation testing

  • Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

  • Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

  • Knowledge of ticketing systems such as Salesforce and Jira

  • Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

  • Customer-centric attitude, with strong communication skills and technical acumen

  • Deep passion for representing customers needs in product planning and design processes

  • Strong analytical skills, with a bias for using data to identify trends and opportunities

  • Interest in learning good test automation practices and patterns

Responsibilities:

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

  • Take ownership of customer issues reported and seeing problems through to resolution

  • Create and evolve support and customer success processes, tools, and technologies

  • Work cross functionally with other teams at mabl to improve the customer experience

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Basetwo

Business Development Representative

Basetwo's AI-powered platform creates digital twins for manufacturing, enabling process simulation, optimization, and real-time recommendations for improved efficiency and reduced costs.

salesremoteBoston, USToronto, CAfull-time

Experience Requirements:

  • 1-2 years of sales/customer-facing work experience

Other Requirements:

  • Passionate about enterprise sales, AI, and tech startups

  • Exceptional written and verbal communication

  • Strong listening skills

  • A sense of urgency

  • Fluent in English

Responsibilities:

  • Research target accounts and prospects

  • Target new logos

  • Qualify potential customers

  • Collaborate with the Marketing and Executive team

  • Track all activities

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Basetwo

Enterprise Sales, Pharma & Chemicals

Basetwo's AI-powered platform creates digital twins for manufacturing, enabling process simulation, optimization, and real-time recommendations for improved efficiency and reduced costs.

salesremoteBoston, USToronto, CAfull-time

Other Requirements:

  • A strong network in the pharmaceutical and chemical manufacturing industry

  • Proven ability to establish influential relationships with customers

  • Superior presentation skills

  • Excellent written communication skills

Responsibilities:

  • Sell Basetwo’s SaaS platform

  • Build a robust sales pipeline

  • Understand Basetwo’s SaaS platform

  • Work with the Basetwo executive team

  • Attend conferences

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