mabl

Benefits:

• 401K

• Transportation Benefits

• Health Benefits

• mabl Kudos

• Team Outings

Experience Requirements:

• 1+ years experience as a Customer Success Manager, Account Executive, or Project Manager at a B2B SaaS company

Other Requirements:

• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment

• Ability to support a high volume 1:many book of business

• Excellent written and verbal communications

• Motivated and strategic in finding expansion opportunities within accounts

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Self-learner and self-starter, able to become a product expert and customer advocate, and passionate about learning new technologies

• Bonus if you have an understanding of the software development lifecycle, specifically within Quality Assurance

• Experience with Gainsight a plus

Responsibilities:

• Account Management

• Digital Engagement

• Customer Onboarding and Ongoing Support

Experience Requirements:

• 2–3 years of experience as a Customer Success Manager in a B2B SaaS company

Other Requirements:

• Proven track record of meeting contract renewal targets

• Excellent written and verbal communication skills

• Experience with technologies such as CSS and HTML

• Motivation and strategic thinking in identifying upsell opportunities

• Analytical skills for identifying trends and opportunities using data

• Passionate about learning and working in a startup environment

• Proficient in English communication

Responsibilities:

• Support mabl users and ensure they achieve their objectives

• Provide training and best practices on the mabl platform

• Maintain consistent communication with customers and key stakeholders on usage methods and effect measurement

• Lead business reviews with enterprise clients

• Manage contract renewal processes effectively

Experience Requirements:

• At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role

Other Requirements:

• Initiative and drive of a self-starter with the collaborative spirit of a team player

• Experience working with front-end web technologies and APIs

• Strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition

• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs

• Professional experience with test automation and/or DevOps tools is a major plus

• Some project management experience

• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value

• You are an effective communicator; we are a small team, and you will impact every aspect of our company

• Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon

Responsibilities:

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor

• Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform

• Facilitate successful outcomes of their business and technical objectives through usage of mabl

• Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem

• Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement