Director, Support Engineering (Data & AI)
Benefits:
Comprehensive benefits and perks
Education Requirements:
Bachelor’s/Master’s in Computer Science or equivalent technical field
Experience Requirements:
6+ years as a manager of managers
18+ years in the IT industry
Experience leading large teams of 100+ employees
Hands-on experience in Big Data (Spark, Hadoop, Kafka)
Experience in Machine Learning / AI projects
Other Requirements:
Strong background in customer-facing support leadership
Excellent troubleshooting skills across distributed systems
Strong ownership mindset
Ability to thrive in a fast-paced environment
Spark expertise is a big advantage
Responsibilities:
Lead and grow a regional team of Data & AI technical experts
Oversee support operations during APJ and EMEA hours
Ensure 24x7 support coverage through global coordination
Engage with top customers to understand business needs
Partner with product engineering to make products better
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