Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.

Other Requirements:

• Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.

• Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.

• Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.

• Skilled in navigating complex client environments and executive-level stakeholder management.

• Strong people leadership and organizational development skills.

Responsibilities:

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.

• Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.

• Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.

• Own successful delivery of all professional services engagements across the EMEA region, meeting utilization, margin, and CSAT targets.

• Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• Background in a consulting capacity within the Identity and Access Management space, including practical System Integration and Implementation experience

Other Requirements:

• Comfortable with subjects such as TCP/IP networking, Virtual/Cloud Machines, Network Security (TLS,), OAuth 2.0, SAML 2.0, OIDC, LDAP, Data Stores

• Hands-on development/scripting know-how, ideally in Java/JavaScript/Groovy

• Skills with DevOps best practices including deployment automation tools, CI/CD, Docker and Kubernetes

• Knowledge of the Ping Identity Platform

• Technical influence of implementation teams

Responsibilities:

• The delivery of technical consulting to Ping partners and customers from various industries including financial services, manufacturing, government, utilities and more.

• Developing materials for the delivery of technical consulting (e.g., best practices, report templates, delivery guides, knowledge base articles).

• Becoming an active member of the Ping community: writing blog posts, wiki articles and generally evangelising Ping software and technology.

• Attending Ping and community events.

• Travel to customer sites will be required as part of this role.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Experience Requirements:

• 7 years related experience providing technical support at an Enterprise level.

• minimum 2 years experience supporting at least 2 of the following: PingDirectory, PingFederate, PingAccess

Other Requirements:

• Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.

• Experience working in a kubernetes environment

• Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.

• Experience with REST APIs, SCIM and debugging tools like PostMan, Fiddler, Wireshark etc.

• Troubleshooting web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.

Responsibilities:

• Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response and resolution times.

• Manage and execute service requests for customers on PingOne cloud platform.

• Monitor and Administer PingDirectory, PingFederate, and PingAccess in a devops environment

• Provide communication with and between customers and other supporting teams across the organization

• Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles/documentation/solution guides (internal/external).

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience

Other Requirements:

• Excellent Communication - both verbal and written

• Excellent troubleshooting skills

• Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

• Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6

• Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)

Responsibilities:

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.

• Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests

• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution

• Managing and responding to phone support and alerts, escalating cases as needed

• Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Technical Degree preferred - Computer Engineering, CIS, MIS, CS

Experience Requirements:

• Minimum of 5 years of related experience with a Bachelor’s degree; or equivalent experience

Other Requirements:

• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies

• Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)

• DevOps deployments - Docker, Scripting, Kubernetes

• Excellent Communication: verbal, written, listening, present confidently, know audience

• Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive

Responsibilities:

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.

• Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.

• Communicating with customers and partners through the online support tool, and via audio and video calls and screen-sharing sessions which will occur regularly

• Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.

• Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s Degree in Computer Science or equivalent experience (Advantage)

Experience Requirements:

• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

Other Requirements:

• Understanding of Java and knowledge of web technologies

• Strong verbal and written communication skills

• Strong organizational skills

• Experience with SFDC or equivalent CRM systems

• Experience with Identity Management, Access Management or Federation

Responsibilities:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs

• Facilitate visibility into company’s product roadmap to help educate and engage customers

• Assist with over-the-shoulder configuration help on features and flows

• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s Degree in Computer Science or equivalent experience (Advantage)

Experience Requirements:

• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

Other Requirements:

• Understanding of Java and knowledge of web technologies

• Strong verbal and written communication skills

• Strong organizational skills

• Experience with SFDC or equivalent CRM systems

• Experience with Identity Management, Access Management or Federation

Responsibilities:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs

• Facilitate visibility into company’s product roadmap to help educate and engage customers

• Assist with over-the-shoulder configuration help on features and flows

• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor's degree in Finance, Accounting, Economics, or a related field.

Experience Requirements:

• 5+ years of progressive relevant experience in corporate treasury or financial management.

Other Requirements:

• Demonstrated expertise in global cash management, liquidity planning, cash forecasting, and treasury management software.

• Strong knowledge of capital markets, debt instruments, and bank relationship management.

• Advanced proficiency in financial modeling and Excel.

• Master’s Degree (MBA) or advanced certification such as Certified Treasury Professional (CTP) or CFA (Preferred)

• Experience with Treasury Management Systems such as Coupa and JPM Access (Preferred)

Responsibilities:

• Oversee daily cash management activities for all domestic and international entities, ensuring adequate liquidity to meet all operational and strategic obligations.

• Lead the short-term and long-term cash flow forecasting process, including variance analysis, scenario planning, and continuous model refinement.

• Identify, assess, and manage financial risks, including in depth and frequent analysis of foreign exchange (FX) and interest rate exposures.

• Responsible for all banking administration. Oversee the opening, maintenance, and closing of bank accounts, ensuring proper authorizations and signatory rights.

• Develop, implement, and maintain robust Treasury policies, procedures, and internal controls to ensure compliance with SOX and other regulatory requirements.

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree or equivalent (Preferred)

Other Requirements:

• Self-starter mentality with interpersonal, decision-making, and organizational skills

• Confident engaging in conversations with new prospects over the phone

• The ability to not take NO as an answer

• Communication and social media skills are necessary to create multiple access points into the market and prospect accounts

• Ability to acquire and maintain knowledge of the IAM market and Ping’s solutions

Responsibilities:

• Produce qualified meetings for Sales that convert into pipeline opportunities

• Achieve key metrics for sales growth on a monthly and quarterly basis

• Assist with research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools

• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives

• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

Education Requirements:

• Bachelor’s degree or equivalent (Preferred)

Other Requirements:

• Self-starter mentality with interpersonal, decision-making, and organizational skills

• Confident engaging in conversations with new prospects over the phone

• The ability to not take NO as an answer

• Communication and social media skills are necessary to create multiple access points into the market and prospect accounts

• Ability to acquire and maintain knowledge of the IAM market and Ping’s solutions

Responsibilities:

• Produce qualified meetings for Sales that convert into pipeline opportunities

• Achieve key metrics for sales growth on a monthly and quarterly basis

• Assist with research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools

• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives

• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Experience Requirements:

• 3+ years in software engineering, preferably with backend or systems experience.

Other Requirements:

• Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).

• Strong communicator able to work seamlessly with both technical and non-technical stakeholders.

• Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.

• Comfort working in dynamic environments with shifting priorities.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.

• Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.

• Translate business requirements into technical architectures and deployments.

• Identify patterns across deployments and feed insights back into our core product roadmap.

• Operate with high autonomy in high-stakes, ambiguous environments.

Experience Requirements:

• 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).

Other Requirements:

• Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.

• Outcome-driven mindset: you measure success in impact, not just shipped features.

• Comfortable collaborating across engineering, product, and customer-facing teams.

• Low ego, high energy, resilient in a fast-paced environment.

• Bonus: prior startup, hacker, or founder experience.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Own feature development — from backend services to AI-powered user experiences.

• Turn customer feedback into product improvements through rapid iteration and experimentation.

• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.

• Hold a high bar for code quality—testing, monitoring, and reliability are second nature.

• Prioritize ruthlessly and navigate changing requirements with autonomy.

Education Requirements:

• CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.

Experience Requirements:

• 2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).

Other Requirements:

• Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.

• Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.

• Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.

• Not a pure software engineer—motivated to be customer-facing and accountable for adoption and outcomes rather than building product code.

Responsibilities:

• Serve as the primary technical point of contact and trusted advisor post-sale, ensuring successful implementation, integration, and adoption.

• Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model.

• Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.

• Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.

• Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.

Experience Requirements:

• 3+ years of experience recruiting for GTM roles in high-growth startup environments, ideally early-stage.

• Proven track record in both sourcing and closing top GTM talent.

• Strong stakeholder management skills and experience influencing hiring decisions.

Other Requirements:

• Ability to manage multiple searches and priorities simultaneously.

• Excellent written and verbal communication skills.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Eager to work in person at our NYC office full time.

Responsibilities:

• Own the GTM talent pipeline: Drive the full-cycle recruiting process for all commercial roles (Sales, Sales Ops, Customer Success, and more.)

• Drive end-to-end recruitment for foundational roles: sourcing talent beyond the obvious channels, building relationships over months when needed, and orchestrating closes that bring the right people on board at the right time.

• Be the voice of Avoca to the talent market by crafting authentic pitches that cut through generic startup messaging and articulating why our specific mission and moment matter to candidates who've heard it all before.

• Build the candidate journey that top talent tells their friends about, where declined candidates still refer others, interview debriefs are learning moments, and our process itself becomes proof of our culture.

• Deliver a world-class candidate experience that showcases Avoca’s culture.

Experience Requirements:

• At least 2 years of experience in research, data analysis, or business analysis

• Strong interest or relevant experience in the software/App industry

Other Requirements:

• Fluent English speaker and good communication skills

• Ability to transform business challenges into data-driven solutions

• Strong logical thinking and analytical skills, with a keen eye for numbers and details

• Optimistic, proactive, self-disciplined, and possesses excellent communication and coordination abilities

Responsibilities:

• Perform CRM data analysis to evaluate sales pipeline efficiency and identify opportunities for improvement.

• Analyze operational performance metrics to provide insights that support strategic decision-making.

• Integrate data from various sources (App, web, console, third-party tools) and collaborate with departments (PM, Marketing, R&D) to ensure accurate and meaningful analysis results.

• Develop and maintain automated data pipelines to efficiently collect, process, and transform raw data into actionable analytical reports.

• Conduct comprehensive market and industry analyses to identify trends, opportunities, and competitive threats.

Other Requirements:

• Excellent communication skills, including outstanding reading and writing abilities.

• A passion for continuous learning of new tech and UX/UI design concepts.

• A genuine personality, displaying positivity and professionalism while also knowing how to foster a fun work environment.

Responsibilities:

• Lead the planning and management of the YouCam app products, demonstrating strong decision-making abilities and influencing stakeholders at all levels of the organization.

• Take ownership of the product roadmap and proactively devise innovative strategies, including proposing new ideas, to enhance user experience and drive revenue growth.

• Facilitate effective communication and collaboration among cross-functional teams, including engineering, design, monetization, marketing, and executives.

• Define specifications and collaborate closely with the engineering team, working hand-in-hand to address technical challenges and streamline the development process.

• Demonstrate proficiency in analyzing user behavior data, evaluating user feedback, and conducting thorough competitor analysis to identify new opportunities for product enhancement.

Experience Requirements:

• 5+ years of experience in B2C SEO, with a proven track record of leading a team.

Other Requirements:

• Skilled in SEO tools (e.g., Google Search Console, GA4, SEMrush, Ahrefs).

• Capable of developing SEO strategies and solving technical SEO issues.

• Excellent English communication skills and strong teamwork spirit.

• Passion for exploring AI-driven marketing trends and applying best practices.

Responsibilities:

• Leading an agile SEO team (focus on the US market).

• Set strategic directions for creating competitive content, driving organic traffic, and enhancing conversions for app downloads.

• Conduct and oversee keyword research to identify high-volume, high-value B2C opportunities.

• Guide the optimization of website content and structure in line with SEO best practices.

• Monitor and analyze website performance, search engine rankings, and core SEO metrics to inform strategy.

Benefits:

• Small, focused, and highly skilled team: your work has direct impact!

• Modern stack and interesting technical challenges (Remix, multi-cluster infra, ASR pipelines).

• Opportunity to shape both the product and engineering culture

• Have agency in your work, and convert passion into user value

• Feedback-driven culture that values clear communication and good engineering practices

Experience Requirements:

• Build and ship things independently.

• Care deeply about product quality and user experience.

• Have a strong sense of ownership and curiosity.

• Are motivated by the idea of working on privacy-focused AI products.

Responsibilities:

• Help us craft AI tools that people trust.

• Work on ML, ASR, infrastructure, clean backend implementations or great front-end experiences.

Benefits:

• Remote Office – Flexible hybrid setup or fully remote option

• Parking Space – Free parking spots available

• Health Insurance – Additional private health insurance, including dental care

• Personal Development – Company-sponsored training budget

• Holidays – Extra 5 days after your 1st and 5th year

Education Requirements:

• A degree in Computer Science, Software Engineering, or a related technical field

• (or equivalent practical experience)

Experience Requirements:

• Familiarity with at least one programming language such as Java, JavaScript, Python, or similar

• Basic Understanding Of Object-oriented programming

• Basic Understanding Of Software development principles

• Basic Understanding Of Version control (e.g. Git)

• Basic Understanding Of Testing and debugging

Other Requirements:

• A motivated and curious learner who wants to understand how modern software is built and operated

• A team player who enjoys collaboration and knowledge sharing

• Organized and detail-oriented, with a desire to write clean, maintainable code

• Open to feedback and eager to continuously improve

• Enthusiastic about contributing to real-world systems and learning modern engineering practices

Responsibilities:

• Contribute to the development of software solutions under the guidance of senior engineers

• Write clean, readable, and testable code using object-oriented principles

• Participate actively in code reviews, sprint planning, stand-ups, and retrospectives

• Learn our platform, tools, and development practices through a structured onboarding process

• Support troubleshooting and bug fixing in both development and production environments

Experience Requirements:

• 9+ years of experience as a Full Stack Java Developer (UI, backend)

• Experience with Frontend Technologies (CSS, JavaScript, HTML)

• Experience with Java (Backend)

• Experience with Web Services (REST/SOAP)

• Experience with Unix (Shell Scripts, Permissions, CLI)

Other Requirements:

• Linux experience

• Oracle, SQL Server, DB2 or similar database experience

• Can read/write complex SQL queries

• Cloud Container experience

• Agile experience