Manager, Support Engineer
Benefits:
Offers Equity
Offers Bonus
Other Requirements:
Must live in or be willing to relocate to NYC
Required to be in-office 5x/week
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Avoca
Capture every service lead 24/7 and boost booking rates with an AI workforce that handles inbound calls, outbound nurturing, and seamless ServiceTitan integration.
Paid only
Price not published
About Avoca
Avoca is an AI-driven automation platform designed specifically to serve as a digital workforce for service-based businesses, such as HVAC, plumbing, and electrical companies. By acting as an intelligent layer between customers and the business, the tool manages inbound communication across calls, texts, and chats at any hour of the day. Its primary purpose is to ensure no lead goes unanswered, effectively extending a company’s operational hours without the need for additional human staffing. It handles routine tasks and first-touch interactions, allowing the human team to focus on complex, high-value conversations while the AI maintains a 100% answer rate. The platform operates through several specialized modules, including an Inbound Responder and an Outbound Nurture system. The Inbound Responder uses generative AI to understand customer needs, book appointments, and provide instant responses in multiple languages, including Spanish. For outbound operations, Avoca automates "Happy Calls," maintenance scheduling, and speed-to-lead follow-ups to keep the sales pipeline active. A standout feature is its deep integration with ServiceTitan, which ensures that customer data, job details, and performance metrics are synced in real-time, eliminating the need for manual data entry and reducing the risk of administrative errors. Avoca is ideally suited for service business owners, customer service managers, and operations leads at companies ranging from small local shops to large enterprise franchises. It is particularly beneficial for businesses struggling with high call volumes, missed after-hours leads, or inefficient manual follow-up processes. By providing real-time transcripts, performance dashboards, and smart tags, the platform also serves as a coaching tool, giving managers visibility into every customer interaction to improve both AI and human performance over time. What distinguishes Avoca from general-purpose AI assistants is its industry-specific focus and technical depth. Unlike generic chatbots, it is engineered for scale for service professionals, offering features like custom voice options and seamless human-to-AI handoffs. Its ability to maintain operations during infrastructure failures—evidenced by customer testimonials regarding hurricane-related outages—demonstrates a level of reliability crucial for essential home services. Furthermore, the specialized ROI calculator suggests that for a business with 20 CSRs, the tool can potentially save millions in payroll and missed opportunity costs over just two years.
Avoca pros & cons
Pros
- Increases booking rates significantly, with some clients seeing jumps from 10% to 70%.
- Operates 24/7 to capture after-hours leads without increasing staffing costs.
- Seamlessly syncs data with ServiceTitan to prevent administrative errors and double entry.
- Offers bilingual support to reach and serve Spanish-speaking customer bases.
- Provides a full suite of outbound tools including Happy Calls and speed-to-lead automation.
Cons
- Pricing information is not publicly disclosed and requires a sales demonstration.
- Primary features and integrations are heavily tailored for service industries, limiting use for other sectors.
- Implementing custom voice features and specific workflows may require initial setup time.
Avoca use cases
- Plumbing and HVAC owners can automate after-hours call handling to ensure emergency service requests are booked immediately rather than going to voicemail.
- Operations managers at service firms can use AI-generated transcripts and performance data to identify training gaps and coach their customer service teams.
- Maintenance-heavy service businesses can deploy automated outbound drip campaigns to schedule seasonal tune-ups and increase recurring revenue.
Avoca features
- real-time performance dashboards
- spanish language support
- automated maintenance scheduling
- human transfer capabilities
- ai-generated call transcripts
- outbound drip campaigns
- deep servicetitan integration
- 24/7 inbound call management
Avoca pricing
Is Avoca free? No, Avoca doesn't offer a free plan.
Custom
Price varies
- Inbound Responder
- Outbound Nurture Campaigns
- ServiceTitan Integration
- Spanish Support
- Performance Analytics
- Human Transfer
- Custom Voice Options
- Maintenance Scheduling
- Happy Calls Automation
Avoca FAQs
How does Avoca AI handle incoming communication?
The tool answers calls, texts, and chats instantly using generative AI to manage routine tasks. It maintains a 100% answer rate and ensures every customer is routed to the right place or handled by the team if necessary.
Can the platform help with employee training?
Yes, it turns every interaction into training insights via call recordings, AI transcripts, and performance dashboards. This allows managers to review how the AI supports communication while providing oversight for human team members.
How does the AI manage outbound sales activities?
Avoca automates targeted outreach and drip campaigns, specifically for tasks like Happy Calls and maintenance scheduling. It routes complex cases back to human agents when specific expertise is needed to close a deal.
Does it integrate with existing field service software?
The platform features a deep integration with ServiceTitan that keeps customer, job, and performance data updated in real time. This sync eliminates the need for double entry and ensures data accuracy across both systems.
What happens if a customer needs a real person?
The system includes a human transfer feature that allows for seamless handoffs between the AI assistant and live staff. This ensures that complex issues requiring human intervention are handled by employees while the AI manages first-touch communication.
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