Avoca
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About
Avoca is an AI Customer Service Representative (CSR) designed for home services businesses to significantly boost booking rates and improve service quality. It integrates seamlessly with existing tools like ServiceTitan. Key capabilities include 24/7 responsiveness, instantly answering calls, booking or rescheduling jobs based on tech availability, and intelligent human transfer. It also offers web services for online bookings and FAQs, and outbound features for text follow-ups and proactive scheduling calls. A core strength is its 'Coach' function, which automatically grades, QA's, and reclassifies 100% of CSR calls, providing powerful insights for employee training, performance improvement, and retention. Testimonials highlight its ability to handle high call volumes and drive revenue growth, even during emergencies.
Platform
Features
• personalized business tailoring
• automated call reclassification
• enhanced employee training
• crm integration (e.g., servicetitan)
• ai coaching and call quality assurance
• outbound text and call follow-ups
• web-based job booking and faqs
• 24/7 call answering and booking
Job Opportunities
There are currently no job postings for this AI tool.
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