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Siena AI

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About

Siena is an AI customer service platform designed for commerce. It combines human empathy and AI to transform customer experience. It handles over 80% of daily customer service interactions, designed for commerce brands. The platform offers features like FAQ & product knowledge, social media & community engagement, conversational SMS and WhatsApp, order tracking and shipping edits, returns, refunds, and exchanges, and subscription management.

Platform
Web
Keywords
personalizationcustomer experienceomnichannelautonomous aiai customer service
Task
customer support

Features

craft channel-specific ai personas with ease

understands context, while remembering birthdays

seamlessly handles multiple intents & complex tasks

learns and improves from the best interactions

effortless omnichannel management

resolves issues instead of deflecting them

human empathy in every interaction

personalize at scale with brand precision, amplify a consistent brand voice everywhere

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