Benefits:

• Competitive salary and equity

• Medical, dental, vision plans

• Open vacation policy

• Free lunch

• Healthy snacks and drinks Access to onsite gym

Benefits:

• Maternity

• Referral program

• Flexible working hours

• Remote work

Benefits:

• Maternity

• Referral program

• Flexible working hours

• Remote work

Experience Requirements:

• At least 3+ years of experience in client management in the online marketing world.

• Knowledge of Meta / GGL or ads echo-system and campaign management

Other Requirements:

• Working with the international market

• Previous work with data and analytical skills

• Previous experience working at SaaS companies

• Revenue driven and focused on client revenue growth

• Very strong customer management and relationship management skills

• High ability to understand the product and a technological orientation.

• Problem Solver, independent and passionate, able to prioritize and multi-task

• Thrive in a fast growing and rapidly changing environment

Responsibilities:

• Take full ownership of client relationships from the first week, ensuring a smooth onboarding process and effective training.

• Manage accounts proactively, serving as the primary point of contact for clients.

• Build and maintain strong relationships with top mobile industry advertisers, understanding their business needs and goals.

• Identify growth opportunities for clients and develop strategic plans to help them scale.

• Provide consultative sales support by recommending solutions that maximize client success and ROI.

Experience Requirements:

• 2-3 years of experience in a technical support, IT, or systems administration role (or equivalent education, e.g., BS in Computer Science, IT, or related field).

• Basic familiarity with observability tools (e.g., Grafana, Prometheus, Loki) or DevOps practices is a plus.

Responsibilities:

• Work with the SRE team to curate, create, and maintain Grafana alerts for monitoring system health and performance.

• Assist in configuring and tuning alerts using Prometheus, Grafana, and Loki to ensure timely and accurate notifications.

• Act as the primary (L1) point of contact for alert notifications, performing basic troubleshooting to identify the nature of issues (e.g., infrastructure, application, or network-related).

• Follow existing runbooks to resolve incidents where possible; if no runbook exists, investigate and escalate tickets to the appropriate L2/L3 team members with detailed context.

• Route escalated issues to the correct L2/L3 engineers based on problem type, ensuring clear communication and documentation of findings.

Benefits:

• Attractive salary

• 100% company-paid medical insurance

• Daily catered lunch, free snacks, etc.

Education Requirements:

• Bachelor’s degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.

Experience Requirements:

• 4-6 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support

• Basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS.

• Basic understanding of cross-browser manual and automation testing

Other Requirements:

• Excellent presentation and communication skills (both virtual and in-person)

• Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration

• Energetic and driven, hands-on individuals with a positive attitude

Responsibilities:

• Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)

• Manage customer queries and issues on Chat, Email, and on the Call.

• Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc.

• Manage ticket and chat SLAs.

• Collaborate with Engineering, DevOps, and Product Management teams to address customer issues

Benefits:

• Competitive Compensation: Base salary plus commission with OTE (On-Target Earnings).

• Benefits: Comprehensive health, dental, and vision insurance.

• Remote Work: Flexibility to work from anywhere in the U.S. or Canada.

• Growth Opportunities: Opportunity to grow with the company and take on additional responsibilities as we scale.

• Supportive Environment: Join a collaborative team that values innovation, transparency, and mutual support.

Experience Requirements:

• Minimum of 3 years of customer success or account management experience

• Experience working at an early-stage startup

Other Requirements:

• Strong problem-solving and consultative skills to understand and address client needs

• Strong written and verbal communication skills, with excellent listening skills

• Bias for action and strong desire to work in a fast-paced startup environment

Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring a seamless and positive experience throughout their journey.

• Customer Support: Provide timely and effective assistance to clients, addressing their inquiries and concerns to enhance overall satisfaction and loyalty.

• Renewals & Retention: Proactively manage customer renewals, addressing concerns and ensuring a high retention rate through strategic engagement.

Benefits:

• Career Progression

• Employee Stock Options

• Health Insurance

• Diverse and Talented Team

• Fast-Paced Environment

Education Requirements:

• Bachelor's degree in a relevant field such as Managementor similar.

Experience Requirements:

• +10 years of relevant experience in sales, after-sales, or customer success.

Other Requirements:

• Strong organizational skills with the ability to manage multiple priorities effectively.

• Ability to collaborate cross-functionally and manage relationships with external partners.

• Experience in working with 3rd parties and distributors.

• Data-driven mindset with the ability to optimize customer success processes.

• Excellent verbal and written communication skills in English, with extra points if proficiency in an additional language.

• Availability to travel 50% of the time inside Bangladesh.

• Driving licence (mandatory).

Responsibilities:

• Onboarding: Facilitate the onboarding of new clients, ensuring a seamless introduction to our products and services and driving client satisfaction and retention.

• Engagement: Foster lasting relationships with clients throughout their lifecycle, identifying opportunities for enhanced collaboration and value delivery.

• Monitor & Improvement: Monitor key performance indicators (KPIs) to assess customer success metrics, continuously evaluating and enhancing processes for improved satisfaction and operational efficiency.

• Upselling: Identify upselling opportunities, collaborating with the sales team to drive revenue growth and client expansion.

Education Requirements:

• 4-year degree from an accredited college or university

Experience Requirements:

• 3+ years of Client Success/Support role (Construction technology experience strongly preferred)

• 2+ years of on-site commercial construction experience preferred

Responsibilities:

• Leverage knowledge of the construction industry to improve client business outcomes

• Establish collaborative, trusted advisor relationships with key construction personas to drive engagement and adoption

• Master product offerings, reporting and insights, emerging technologies, and Customer Success best practices.

• Provide comprehensive client engagement support including removing obstacles and driving resolution of support requests

• Amplify the voice of the customer to inform product roadmaps and internal decisions

Education Requirements:

• Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science, or equivalent practical experience

Experience Requirements:

• 4+ years of experience in product analytics, preferably in SaaS or technology companies

Responsibilities:

• Drive our Data First product strategy by transforming complex construction site data (including imagery, GPS locations, and equipment metrics) into actionable insights

• Partner with Product Management to identify opportunities for product enhancement and feature development

• Conduct in-depth analysis of user behavior patterns and product usage metrics to optimize user experience

• Design and maintain comprehensive dashboards that provide real-time insights across the organization

• Develop data-driven recommendations for product roadmap prioritization and growth initiatives

Benefits:

• Work in a leading AI application development platform.

• Learning and mentorship from founders of multiple Tech Companies.

• Exposure to cutting-edge technologies and the chance to work on innovative projects.

• Fully Remote setup.

• Employee Stock Options ( ESOP )Competitive salary and comprehensive benefits.A dynamic, creative, and supportive work environment.

Benefits:

• Healthcare

• vision

• dental

• 401k match

• Gym/wellness reimbursement

Education Requirements:

• Master’s degree in Public Policy, Law, Economics, or a related field.

Experience Requirements:

• Minimum of 5 years of experience in policy analysis, with a focus on financial regulation and compliance.

Responsibilities:

• Analyze and interpret global regulatory trends and policies affecting cybersecurity and cryptocurrency.

• Develop policy recommendations to ensure compliance with international financial regulations.

• Engage with regulatory bodies and stakeholders to advocate for favorable policies.

Benefits:

• Be an early team member at a rapidly growing scaleup at seed stage

• Competitive salary and potential for ESOP

• Opportunities for professional development and career growth abound in our rapidly expanding company

• Rub elbows with some of the biggest venues in hospitality

Experience Requirements:

• Proven experience in a customer-facing role and demonstrating an ability to assist customers kick goals

Responsibilities:

• Onboarding and Activation: Be the catalyst for our customers' journey to success. From Zoom training sessions to hands-on in-app support, you'll be their trusted ally every step of the way.

• Retention and Expansion: Proactively manage customer renewals and identify opportunities for upselling or cross-selling additional services based on customer needs and usage patterns. Collaborate with sales and marketing teams to develop targeted strategies for expanding our footprint within existing accounts.

• Collecting Product Feedback and Driving Innovation: Be the voice of our customers within our walls. Gather invaluable feedback, champion their needs, and collaborate closely with our product development teams to drive continuous innovation.

• Ownership of Process Improvement: Be a force for change. Lead the charge in streamlining and enhancing our onboarding and activation processes, with the ultimate goal of creating a seamless, touch-free experience.

Benefits:

• Competitive salary and potential for ESOP

• Opportunities for professional development and career growth abound in our rapidly expanding company

• Rub elbows with some of the biggest venues in hospitality

Experience Requirements:

• Proven experience in a customer-facing role and demonstrating an ability to assist customers kick goals

Responsibilities:

• Onboarding and Activation: Be the catalyst for our customers' journey to success. From Zoom training sessions to hands-on in-app support, you'll be their trusted ally every step of the way.

• Retention and Expansion: Proactively manage customer renewals and identify opportunities for upselling or cross-selling additional services based on customer needs and usage patterns. Collaborate with sales and marketing teams to develop targeted strategies for expanding our footprint within existing accounts.

• Collecting Product Feedback and Driving Innovation: Be the voice of our customers within our walls. Gather invaluable feedback, champion their needs, and collaborate closely with our product development teams to drive continuous innovation.

• Ownership of Process Improvement: Be a force for change. Lead the charge in streamlining and enhancing our onboarding and activation processes, with the ultimate goal of creating a seamless, touch-free experience.

Benefits:

• 📍A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday

• 💸 A competitive salary + stock options

• 🏝 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)

• 🏥 Private healthcare through AXA, including mental health support through the Stronger Minds service

• ❣️ Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings 🚲 Cycle to work scheme 🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 👉 You can participate in a generous recruitment referral scheme if you help us to hire 💻 The equipment you need to be successful in your role

Responsibilities:

• Recruiting, developing, and retaining a high-performing team, nurturing a consultative, solutions-driven approach.

• Empowering your customers to achieve their goals through increased usage, deeper engagement, adoption, value realization, and overall retention.

• Planning strategically for account segmentation, capacity planning, and operational efficiency.

• Defining and implementing key success metrics, providing actionable reporting on performance.

• Collaborating cross-functionally within Customer Success to create streamlined processes and tailored frameworks for customers. Partner with Product teams to provide feedback, influence product enhancements, and ensure customer needs are met. Collaborate with Sales leadership to drive retention and growth with enterprise clients, ensuring they realize ROI and continuously find new opportunities. Proactively identify risks and opportunities, building the business case for customer success investments.

Benefits:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave 25 days of annual leave + Public holidays + paid sick leave Fun culture with regular socials A generous referral scheme A brand new computer + monitor

Responsibilities:

• Build and nurture strong relationships with key stakeholders to drive retention and growth

• Conduct discovery with customers to understand business objectives and uncover new use cases

• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia

• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.

• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes Ensure ROI and value is communicated and understood by the customer Proactively monitor customer health, including potential risks to renewals and expansion opportunities Own commercial conversations and all aspects of the renewal process Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Experience Requirements:

• Senior