Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field

Experience Requirements:

• 5+ years of experience in software engineering or technical program management

• Experience in software engineering includes Linux, Python, C++, ASR as well as knowledge of AI technologies

Other Requirements:

• Strong software and audio engineering skills

• Exceptional communication skills

• Demonstrated ability to lead cross-functional and cross-cultural teams

Responsibilities:

• Collaborate with top automakers to build relevant PoC and Demos

• Support Automoakers in integrating SoundHound’s Voice AI into vehicles

• Act as a go-to expert on SoundHound’s Voice AI technology stack

• Troubleshoot: gather data, replicate/resolve/escalate issues, test solutions

• File detailed tickets, escalate issues to engineering, and contribute to the refinement of our products

Experience Requirements:

• 3–5 years of experience in Data Analytics, Business Intelligence, Reporting, RevOps, or CS/Sales Ops

Other Requirements:

• Strong hands-on experience with BI/visualization tools — Power BI, Tableau, Looker, or similar

• Advanced proficiency in Excel/Google Sheets

• Working knowledge of SQL for querying and joining data from multiple sources

• Experience building or maintaining dashboards consolidating multiple data sources

• Comfort working with messy, real-world data

Responsibilities:

• Design, build, and continuously iterate a centralized CS command center/dashboard

• Build and maintain dashboards tailored to different audiences

• Ingest, clean, and merge data from multiple sources into unified, trustworthy datasets

• Define, track, and report on SLA/KPI frameworks across a multi-tier client portfolio

• Reduce manual reporting effort by building repeatable, automated report generation

Benefits:

• full medical, dental, and vision coverage

• wellness programs

• flexible time-off programs

• retirement programs

• stock option program

Benefits:

• Inclusive environment

• Joining kits

Education Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field

Experience Requirements:

• 3-5 years of experience in recruitment coordination, HR operations, or office administration

• Experience with applicant tracking systems (Greenhouse, Lever etc.)

Other Requirements:

• Excellent communication and interpersonal skills

• Strong organisational and multitasking skills

• Ability to maintain discretion and confidentiality

Responsibilities:

• Coordinate and schedule interviews across teams and time zones

• Manage candidate communication and maintain records in ATS

• Support hiring managers with onboarding documents and background checks

• Support with new hire onboarding documentation and setup

• Maintain HR reports, dashboards, and employee data

Benefits:

• Inclusive environment

• World-class work

Experience Requirements:

• 10-15 years of experience building and shipping complex software systems

• Deep experience building IDE plugins, extensions, or developer tools

• Knowledge of Language Server Protocol (LSP) and Model Context Protocol (MCP)

• Proficiency in TypeScript and Node.js

• Hands-on experience using AI coding assistants (Cursor, Copilot)

Other Requirements:

• Security-Minded Engineer

• Self-Starter

• Collaborative Communicator

Responsibilities:

• Design, build, and maintain IDE plugins and extensions

• Create robust integrations with AI coding assistants

• Develop MCP servers and LSP implementations

• Drive the Shift Left vision for secure coding

• Shape the Product Roadmap for AI-assisted tooling

Benefits:

• Inclusive environment

• Celebrate diversity

Education Requirements:

• Bachelor's degree in engineering

Experience Requirements:

• 10+ years of experience building scalable backends

• At least 3-years experience in Golang programming

• Focus on microservices/distributed architecture

• Practical experience in designing APIs (gRPC, ReST)

• Scalable Distributed System Experience

Other Requirements:

• Knowledge of data structures

• Troubleshooting distributed systems skills

• Ability to build technical solutions from scratch

Responsibilities:

• Architect and build core backend infrastructure for SaaS products

• Lead and contribute to large-scale technical projects

• Design features end-to-end with Product Management

• Drive innovation and make critical architectural decisions

• Mentor and coach team members

Benefits:

• Inclusive environment

• Learning and growth opportunities

Education Requirements:

• Bachelor's degree in engineering

Experience Requirements:

• 18+ years of experience building scalable backends

• Strong track record of leading and delivering complex technical projects

• Proficiency in Golang strongly preferred

• Practical experience in designing APIs (gRPC, ReST, GraphQL)

• Scalable Distributed System Experience

Other Requirements:

• Knowledge of data structures

• Ability to solve problems creatively in uncharted territory

• Practical experience in troubleshooting distributed systems

Responsibilities:

• Architect and build core backend infrastructure for SaaS products

• Lead and contribute to large-scale technical projects

• Design features end-to-end working with Product Management

• Make critical architectural decisions

• Mentor and coach team members

Benefits:

• Inclusive environment

• Celebration of wins

Experience Requirements:

• 12+ years of Site Reliability Engineering or Platform Engineering experience

• Battle-tested SRE experience

• Deep, hands-on expertise with Kubernetes and CNCF ecosystem

• Experience with major cloud providers (Azure, Google Cloud, or AWS)

• Strong experience managing large infrastructure deployments using Terraform

Other Requirements:

• Observability Advocate

• Monorepo Experience (Bazel, Nx)

• GitOps Practitioner (ArgoCD or Flux)

Responsibilities:

• Build cloud infrastructure at scale on Azure, GCP, and AWS

• Master Kubernetes & CNCF ecosystem to build resilient infrastructure

• Scale open source observability platform (Prometheus, Grafana, Mimir)

• Transform developer experience with self-service tools

• Drive Infrastructure as Code with Terraform/OpenTofu

Education Requirements:

• Currently enrolled in a Bachelor's degree program in Computer Science, Computer Engineering, or related

Other Requirements:

• Familiarity with Linux and Windows operating systems

• Basics of networking concepts (LAN, OSI, Topology, etc)

• Basics of database concepts (MySQL, Postgres)

• Basic knowledge of HTML and CSS

Responsibilities:

• Assist in the installation and configuration of contact center software solutions

• Troubleshoot software performance, reliability, and scalability issues

• Assist in providing training to end-users

• Develop and maintain software documentation

• Identify opportunities for process improvement

Experience Requirements:

• 4–7+ years of overall experience

• 3+ years in backend development support, production support, or DevOps/SRE roles

Other Requirements:

• Expert in Python, Django, SQL, and Linux troubleshooting

• Experience with cloud architecture (AWS), Docker, and Kubernetes

• Strong scripting/automation mindset (Bash/Python)

Responsibilities:

• Own the resolution of mission-critical production issues

• Lead RCA reviews and drive systemic improvements

• Write clean and maintainable code primarily using Python and Django

• Review and validate patch fixes and support automation code

• Establish and improve SLAs, dashboards, and alerting systems

Experience Requirements:

• 4–8 years in a CX, Solution Engineer, or Customer Success Engineer role

• Hands-on experience with contact center platforms and voice/messaging solutions

Other Requirements:

• Knowledge of chatbot/voicebot platforms and AI-driven CX tools

• Strong understanding of network architecture and telecom concepts

Responsibilities:

• Own the end-to-end technical relationship for assigned accounts

• Drive solution adoption and ongoing customer success

• Design end-to-end solutions and guide customers on architecture and integrations

• Lead solution architecture and deployment for network and telephony setup

• Identify opportunities for increased adoption, upsell, and cross-sell

Education Requirements:

• Bachelor’s degree in Engineering (CSE, ECE, IT)

• MBA is a plus

Experience Requirements:

• 4-8 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS

Other Requirements:

• Proven ability to lead complex solution conversations

• Knowledge of Contact centre, voice/messaging platforms, and AI-enabled CX tools

• Knowledge of API integrations and cloud architecture (AWS/GCP/Azure)

Responsibilities:

• Lead technical discovery sessions to identify customer goals and use cases

• Own the solution architecture covering integrations, scalability, and compliance

• Deliver tailored demos and proofs of concept

• Create compelling proposals and SoWs for enterprise deals

• Act as a bridge between Sales and internal teams

Other Requirements:

• Solid understanding of APIs, JSON, webhooks, and HTTP methods

• Basic knowledge of networking concepts (DNS, latency, firewalls, ports)

• Exposure to debugging tools like Postman, cURL, Kibana

• Understanding of VSIP (Voice SIP) protocols and SIP call flows

Responsibilities:

• Serve as the primary contact for Level 1 inquiries via email, phone, and tickets

• Diagnose issues related to call flows, APIs, and dashboard functionalities

• Perform preliminary investigations like log checks and configuration reviews

• Analyse API requests/responses and webhook logs

• Escalate complex problems to L2/L3 teams with complete technical context

Experience Requirements:

• Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience

Other Requirements:

• Understanding and Implementation of API's is mandatory

• Understanding of the cloud telephony or telco industry is preferable

Responsibilities:

• Manage expectations and provide guidance using APIs and integration

• See-through to the launch of new solutions/ projects

• Conduct QBR meetings with clients

• Strive to achieve/ over-achieve revenue targets through upselling and cross-sell

• Negotiate terms, pricing, and review contracts

Experience Requirements:

• 5+ years of experience

• 5+ years in backend development support, production support, or DevOps/SRE roles

Other Requirements:

• Expert in Python, Django, SQL, and Linux troubleshooting

• Experience with cloud architecture (AWS), Docker, and Kubernetes

• Strong scripting/automation mindset (Bash/Python)

• Understanding of CI/CD, observability, and release workflows

Responsibilities:

• Own the resolution of mission-critical production issues

• Lead RCA reviews and drive systemic improvements in architecture and processes

• Identify performance bottlenecks and propose architectural changes

• Write clean and maintainable code primarily using Python and Django

• Lead and mentor L1/L2 engineers on troubleshooting best practices

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works