Experience Requirements:

• You have at least 10+ years of experience in B2B customer-facing technical roles, such as technical support, technical account management, or solutions engineering

Responsibilities:

• Provide white-glove, dedicated account support to enterprise customers, acting as a technical advisor and point of escalation for complex support issues

• Partner with Sales, Customer Success, and Professional Services teams to ensure seamless onboarding, product adoption, and expansion for key enterprise accounts

• Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications

• Act as a bridge between customers and Notion’s engineering team by reproducing issues and driving resolution through detailed bug reports

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• 2+ years experience in SaaS billing support

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Benefits:

• Competitive compensation

• Expertise in presentation communication

• Outstanding communication and collaborative team

• Inspire to innovate and offer new ideas

• Plenty of space for creative freedom

Education Requirements:

• BS in Computer Science

• BS in Computer Science

Experience Requirements:

• 2-3 years experience

Responsibilities:

• Respond to client inquiries, trouble shoot issues and resolve challenges

• Train and teach clients on Shufflrr platform

• Install and configure Shufflrr integration with 3rd party platforms

• Act as the initial point of contact for all computer and system related concerns

• Assist management in creating training materials and support documentationProvide QA and support to development team

Benefits:

• ESOPs for all the employees

Education Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).

Experience Requirements:

• 8+ years of progressive experience in customer success, with a minimum of 3 years in a leadership role, preferably in the SaaS industry.

Responsibilities:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.

• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

• Lead, mentor, and inspire a high-performing customer success team.

• Provide coaching and professional development opportunities to team members.

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.

Benefits:

• Competitive salary and equity.

• Flexible work hours and remote work.

• Health and dental benefits.

• Opportunity to work on cutting-edge technology in a fast-paced startup environment.

• Collaborative and inclusive company culture.

Experience Requirements:

• 2+ years of experience in Customer Success, Solutions Architecture, or Consulting.

• A proven ability to interact with customers including exceptional interpersonal and communication skills, with the ability to communicate effectively with stakeholders at all levels.

• Proven ability to manage multiple priorities in a dynamic, fast-paced environment.

• Strong understanding of project management principles and practices.

• A general understanding of Machine Learning and Artificial Intelligence concepts.

Responsibilities:

• Serve as the primary contact for customers, addressing their needs and issues, ensuring a high level of customer satisfaction.

• Successfully onboard new customers to the Luminos.AI platform.

• Collaborate with customers to determine their use cases, build a strategy for each to accomplish their goals, and guide the customer on the execution of that strategy.

• Assist customers with problems they may encounter using our software and guide them towards workarounds as appropriate.

Benefits:

• Comfortable Working Hours

• Great peers to work with

• Freedom to bring ideas to life

Benefits:

• Comfortable Working Hours

• Great peers to work with

• Freedom to bring ideas to life

Benefits:

• Fully remote

• Unlimited holidays

• Amazing retreats

• Flexible working hours

• Financial wellbeing Stock options Health Insurance Hardware options

Responsibilities:

• You’ll be collaborating with our customers to ensure the success of our engagements

Education Requirements:

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.

Experience Requirements:

• 1+ years of experience with JavaScript.

• 1+ years of experience with Java and object-oriented programming.

Responsibilities:

• Diagnose and resolve technical issues by crafting creative, tailored solutions for our customers.

• Research and experiment with tools and technologies essential to modern software development, such as CI/CD systems, version control platforms, testing frameworks, and bug tracking tools, to expand integration with our product.

• Continuously learn and apply new frameworks, coding languages, and best practices.

• Contribute to both internal and external documentation, including writing clear, concise guides and creating code samples to support our users.

Benefits:

• A collaborative and innovative work environment with career growth opportunities

• 34 days holiday plus your birthday off (inclusive of bank holidays)

• Share options – we believe in shared success

• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do

• Remote and flexible working – remote, co-working spaces, or a mix of both Life insurance, income protection and private health care Freebies and discounts at a range of retailers Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support) Cycle to work scheme Pension scheme (employer contribution matched up to 5%)

Responsibilities:

• Customer Support – Act as the first point of contact for our customers, responding to support requests with empathy and efficiency.

• Issue Logging & Prioritisation – Categorise and escalate issues as needed, ensuring high-priority queries are actioned swiftly.

• Technical Investigation – Help diagnose and troubleshoot technical problems with guidance from senior team members.

• Product Knowledge – Build a strong understanding of Aveni’s products to support users effectively.

• Collaboration – Work with engineering, product, and customer teams to improve our service and customer experience. Feedback & Documentation – Relay customer feedback to internal teams and contribute to support documentation, FAQs, and internal guides

Benefits:

• A collaborative and innovative work environment with awesome career growth opportunities

• 34 days holiday plus your birthday off (inclusive of bank holidays)

• Share options – we believe in shared success

• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do

• Remote and flexible working – remote, co-working spaces, or a mix of both Life insurance, income protection and private health care Freebies and discounts at a range of retailers Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support) Cycle to work scheme Pension scheme (employer contribution matched up to 5%)

Responsibilities:

• Customer Success Management – Build strong relationships with clients, proactively addressing their needs and ensuring satisfaction.

• Client Relationship Management – Engage with key stakeholders to align strategies and drive value.

• Business Growth – Identify opportunities for upselling, cross-selling, and revenue expansion.

• Value Delivery – Provide product training and insights to help clients achieve their goals.

• Performance Tracking & Reporting – Monitor key client metrics, satisfaction, and retention trends.

Benefits:

• Choose an annual donation by our Foundation to help a population of your choice

• 3-6 free therapy sessions per year from external network of counselors

• Health, dental, and vision insurance

• Short-term disability coverage

• Life insurance - Parental leave - Remote work - 401(k) benefits - FSA/HSA - Generous PTO

Experience Requirements:

• 5+ years of relationship management experience with large enterprise organizations

Responsibilities:

• Manage the end-to-end client lifecycle for a growing list of B2B partners to ensure we grow and return our customers — product adoption, account growth, demonstration of ROI, and upsells and renewals

• Build trusted & strategic partner relationships — align partner objectives with X2’s clinical and economic outcomes

• Identify and open up new lines of business within existing client organizations

• Deliver key quantifiable & qualitative insights to B2B partners that demonstrate X2’s impact via reporting, regular check-ins, and quarterly business reviews

• Conduct customer health checks, identifying critical goals, risk factors and key performance indicators to clearly understand and measure client satisfaction - Collaborate closely with X2’s implementation team to ensure customer launches are timely, successful, and in alignment with customer expectations - Provide consultative guidance on best practices for deep software adoption, product capabilities and potential application to customer’s requirements - Advocate for customers needs and issues by working with our engineering and product teams to translate customer feedback into product insights

Experience Requirements:

• 1+ year of experience in support, operations, or a related role, ideally at a tech company.

• Excellent written communication and project management skills.

• Ability to effectively communicate and work with both technical and non-technical teams.

Responsibilities:

• Respond to support requests from Thatch users, ensuring that their needs are met quickly and effectively.

• Systematically organize and curate essential business information for access by internal stakeholders, supporting data-driven decision-making.

• Proactively identify opportunities for operational improvements and spearhead initiatives to elevate organizational performance and adaptability.

• Write and maintain documentation for Thatch's products and solutions, both internally and externally on our public website.

Benefits:

• Competitive health benefits

• PTO

• Work-from-home

• Potential for bonus and performance based compensation

Responsibilities:

• Field customer chats, phone calls and emails

• Help customers with technical software issues, suggest ways customers can use the product to address their needs, and help troubleshoot as well as help non-technical issues such as billing questions, cancellation and refund requests

• Treat every customer as if they were your Grandmother - make it your mission to make them happy

Other Requirements:

• Detail orientated

• Excellent personal skills

• Flawless communication

• Solution finder

• We care what you can do, not if or where you went to school.

• If you have worked in the Legal Technology industry for over a year, you need not apply (we want fresh thinkers).

Responsibilities:

• プロダクト（ミセシル）導入後の活用レクチャーやデータ分析などの包括的な支援

• お客様の課題や要望のコンサルティング

• 開発チームへの顧客リクエストのフィードバック

• お客様の業務改善や売上向上に寄与するアップセル/クロスセル提案

Responsibilities:

• プロダクト（AIMSTAR）を利用した施策の構築・設定・運用代行などの包括的な支援

• お客様のマーケティングやLTV向上を目的としたコンサルティング

• 開発チームへの顧客リクエストのフィードバック

• お客様の業務改善や売上向上に寄与するアップセル/クロスセル提案

Experience Requirements:

• 2+ years of freight forwarding experience

• Experience in quoting Air/Ocean/Land

• Knowledge of Incoterms, shipments cycle management

• Experience with interacting with agents abroad, rate management

• Technology orientation

Responsibilities:

• Onboarding new customers to be able to use our platform

• Building and teaching technical courses on the platform

• Deliver excellent support to customers, understand their needs, and ensure their success.

• Serve as the main point of contact while acting as a liaison between clients and the rest of the Wisor.ai team.

• Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.

Responsibilities:

• Own the success of our customers, ensuring they realize the full value of Revvo

• Drive product adoption and ongoing usage of Revvo

• Engage with business champions to thoughtfully help them identify new opportunities leveraging our platform

• Communicate product opportunities and technical overviews to build solutions across engineering, marketing, product and support teams

• Become an expert on the Revvo platform and integrations, while keeping up with industry trends in mobility, data, and analytics Assist and support sales process, pipeline, and deployment of Revvo products