Cass

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About
Cass is an AI onboarding assistant designed to engage visitors, capture leads, and book sessions 24/7. It provides intuitive and authentic conversations, instantly answers questions, and offers ad-hoc emotional support. Cass aims to increase access to care by removing obstacles in the user journey and nurturing qualified users. It provides solutions for health insurance companies, healthcare providers, and individuals.
Platform
Features
• 24/7 availability
• emotional support
• instant answers to questions
• lead capture
• insights for marketing and clinical teams
• live chat/calls with humans
• session booking
• ai enrollment specialist
Job Opportunities
Growth Marketer
Cass is an AI assistant that automates visitor engagement, lead capture, and session booking for healthcare providers and insurance companies. It offers 24/7 support and aims to increase access to care.
Benefits:
Remote work
Health, dental, and vision insurance
Life insurance
FSA/HSA
Choose an annual donation by our Foundation to help a population of your choice
Experience Requirements:
5 to 10 years of experience in marketing / product growth
proven track record of successfully taking mobile apps from 0 to scale
Responsibilities:
Optimize spend of marketing budgets, and run many iterations of ever improving consumer experiences.
Lead the end-to-end product development lifecycle from ideation, design, development, and launch, ensuring timely and high-quality delivery.
Conduct market research and analysis to identify customer needs, market trends, and competitive landscape to inform growth marketing strategy.
Work closely with the rest of the marketing team, and engineering, design, and product.
Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
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Senior Software Developer
Cass is an AI assistant that automates visitor engagement, lead capture, and session booking for healthcare providers and insurance companies. It offers 24/7 support and aims to increase access to care.
Benefits:
Generous paid time off
Choose an annual donation by our Foundation to help a population of your choice
Health, dental, and vision insurance
Life insurance and long term disability
Parental leave - Remote work - 401(k) plan
Experience Requirements:
4+ years of professional experience Python in a production environment
Responsibilities:
- Work with Product to develop features that improve the quality of our bot chats
- Evolve the technical platform with micro services, serverless, and containers
- Write documentation as necessary
- Provide technical guidance and code review
- Mentor junior engineers and interns
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Customer Success Manager
Cass is an AI assistant that automates visitor engagement, lead capture, and session booking for healthcare providers and insurance companies. It offers 24/7 support and aims to increase access to care.
Benefits:
Choose an annual donation by our Foundation to help a population of your choice
3-6 free therapy sessions per year from external network of counselors
Health, dental, and vision insurance
Short-term disability coverage
Life insurance - Parental leave - Remote work - 401(k) benefits - FSA/HSA - Generous PTO
Experience Requirements:
5+ years of relationship management experience with large enterprise organizations
Responsibilities:
Manage the end-to-end client lifecycle for a growing list of B2B partners to ensure we grow and return our customers — product adoption, account growth, demonstration of ROI, and upsells and renewals
Build trusted & strategic partner relationships — align partner objectives with X2’s clinical and economic outcomes
Identify and open up new lines of business within existing client organizations
Deliver key quantifiable & qualitative insights to B2B partners that demonstrate X2’s impact via reporting, regular check-ins, and quarterly business reviews
Conduct customer health checks, identifying critical goals, risk factors and key performance indicators to clearly understand and measure client satisfaction - Collaborate closely with X2’s implementation team to ensure customer launches are timely, successful, and in alignment with customer expectations - Provide consultative guidance on best practices for deep software adoption, product capabilities and potential application to customer’s requirements - Advocate for customers needs and issues by working with our engineering and product teams to translate customer feedback into product insights
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