Benefits:

• ESOPs for all

Education Requirements:

• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field (or equivalent experience).

Experience Requirements:

• Proven experience as a content writer, with a strong portfolio showcasing diverse writing styles and topics.

Responsibilities:

• Produce well-researched and compelling content, including blog posts, articles, website copy, social media posts, email campaigns, product descriptions, and more, while adhering to brand guidelines and maintaining consistency in tone and style.

• Conduct thorough research on industry-related topics, staying up-to-date with current trends, news, and developments to ensure content accuracy and relevance.

• Collaborate with the marketing team to develop content strategies and editorial calendars that align with business objectives, target audience preferences, and SEO goals.

• Optimize content for search engines by incorporating relevant keywords, meta descriptions, and other SEO best practices to improve organic search visibility.

• Review and edit your own work for grammar, spelling, punctuation, clarity, and style. Ensure content is error-free and maintains a high level of quality.

Benefits:

• ESOPs for all the employees

Education Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).

Experience Requirements:

• 8+ years of progressive experience in customer success, with a minimum of 3 years in a leadership role, preferably in the SaaS industry.

Responsibilities:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.

• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

• Lead, mentor, and inspire a high-performing customer success team.

• Provide coaching and professional development opportunities to team members.

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.