Aveni AI

Benefits:

• A collaborative and innovative work environment with career growth opportunities

• 34 days holiday plus your birthday off (inclusive of bank holidays)

• Share options – we believe in shared success

• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do

• Remote and flexible working – remote, co-working spaces, or a mix of both Life insurance, income protection and private health care Freebies and discounts at a range of retailers Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support) Cycle to work scheme Pension scheme (employer contribution matched up to 5%)

Responsibilities:

• Customer Support – Act as the first point of contact for our customers, responding to support requests with empathy and efficiency.

• Issue Logging & Prioritisation – Categorise and escalate issues as needed, ensuring high-priority queries are actioned swiftly.

• Technical Investigation – Help diagnose and troubleshoot technical problems with guidance from senior team members.

• Product Knowledge – Build a strong understanding of Aveni’s products to support users effectively.

• Collaboration – Work with engineering, product, and customer teams to improve our service and customer experience. Feedback & Documentation – Relay customer feedback to internal teams and contribute to support documentation, FAQs, and internal guides

Benefits:

• A collaborative and innovative work environment with awesome career growth opportunities

• 34 days holiday plus your birthday off (inclusive of bank holidays)

• Share options – we believe in shared success

• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do

• Remote and flexible working – remote, co-working spaces, or a mix of both Life insurance, income protection and private health care Freebies and discounts at a range of retailers Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support) Cycle to work scheme Pension scheme (employer contribution matched up to 5%)

Responsibilities:

• Customer Success Management – Build strong relationships with clients, proactively addressing their needs and ensuring satisfaction.

• Client Relationship Management – Engage with key stakeholders to align strategies and drive value.

• Business Growth – Identify opportunities for upselling, cross-selling, and revenue expansion.

• Value Delivery – Provide product training and insights to help clients achieve their goals.

• Performance Tracking & Reporting – Monitor key client metrics, satisfaction, and retention trends.

Benefits:

• A collaborative and innovative work environment with awesome career growth opportunities

• 34 days holiday plus your birthday off (inclusive of bank holidays)

• Share options – we believe in shared success

• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do

• Remote and flexible working– remote, co-working spaces, or a mix of both Life insurance, income protection and private health care Freebies and discounts at a range of retailers Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support) Cycle to work scheme Pension scheme (employer contribution matched up to 5%)

Experience Requirements:

• 5 years +

Responsibilities:

• IT & Cloud Security Governance – Managing security across Google Workspace, Microsoft 365, and SaaS platforms.

• Risk & Compliance Leadership – Ensuring alignment with ISO 27001, Cyber Essentials, and CIS 18.

• AI & Data Security – Driving best practices for AI-first security and compliance.

• Business-Focused Security Strategy – Supporting sales, contracts, and client security due diligence.

• Incident Response & Risk Management – Leading security response planning and mitigation strategies. Collaboration & Stakeholder Engagement – Partnering with engineering, product, and leadership teams to drive security initiatives.