Benefits:

• Freedom and ownership of meaningful work

• Personal development budget

• Meal allowance

• Sporting activities

• Free beers

Education Requirements:

• A bachelor's degree in a relevant field or equivalent practical experience

Experience Requirements:

• 3 –4 years of experience in Customer Success, Account Management, or Consulting ideally in SaaS or AI solutions

• Proven track record of creating and implementing customer success processes, playbooks, and strategies

• Strong understanding of adoption and retention metrics and customer lifecycle management

• Experience with enterprise-level SaaS implementations or digital transformation projects

• Exceptional communication and presentation skills, with the ability to convey complex ideas clearly

Other Requirements:

• Analytical mindset with the ability to interpret customer data and derive actionable insights

• Passion for AI automation, process optimization, and enterprise transformation

• Fluency in English and German is required

• Experience in Shared Services, Finance, and P2P environments (nice to have)

• Certification in Customer Success (nice to have)

Responsibilities:

• Build trusted relationships with executives and senior stakeholders and guide them toward achieving tangible business outcomes.

• Design and execute success plans that drive adoption, retention, and customer value.

• Lead executive and business reviews, present results, and define next-step recommendations.

• Identify opportunities for cross- and upselling that drive expansion and customer growth.

• Create playbooks, best practices, and processes that elevate Customer Success Management across Hypatos.

Benefits:

• Competitive salary

• Early equity

• Healthcare

• Flexible PTO

Experience Requirements:

• 1 –3 years of experience in a customer-facing or operations role

Other Requirements:

• Highly organized with strong attention to detail

• Comfortable managing multiple projects and shifting priorities in a fast-paced environment

• Great communicator: warm, concise, and proactive with both customers and internal teams

• Scrappy and solutions-oriented

• Experience with customer research tools, SaaS products, or working in a startup environment (Bonus)

Responsibilities:

• Own the operational setup and execution of customer research projects to support our enterprise customers with hands-on support

• Advise customers on participant recruitment, scheduling, or data capture in real time

• Work cross-functionally with Engineering and Product, communicating product feedback regularly

• Proactively communicate with customers about project status, delays, or needs for clarification

• Contribute to customer education by creating new content and educational videos for our customers

Benefits:

• Flexible Working: remote-first with flexibility for you to manage work and life as you need.

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico.

• Connection Budget: an annual budget to connect with the team IRL where and when possible.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

Experience Requirements:

• You've got 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.

• You understand the SaaS business model, subscription billing, and the B2B customer lifecycle like the back of your hand.

• You're a pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.

Other Requirements:

• Your communication skills in both English and Spanish are excellent, both in writing and speaking.

• You're a master of organisation and can manage multiple priorities.

• You thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.

• Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.

Responsibilities:

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.

• Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.

• Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.

• Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.

• Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.

Benefits:

• 401(k)

• Dental Insurance

• Health insurance

• Vision insurance

Experience Requirements:

• Proven experience in implementing and supporting ERP or financial systems (e.g., NetSuite, Oracle, SAP, Workday Financials, Microsoft Dynamics)

• Strong understanding of Accounting and Finance principles (e.g., GL, AP, AR, Fixed Assets, Revenue Recognition)

• Experience in Business Analysis, Systems Administration, or Finance Application Support

• Familiarity with system integrations, APIs, and data flows between Finance and other enterprise systems

• Experience with SOX/internal controls or compliance-related system requirements is a plus

Other Requirements:

• Self-motivated with excellent organizational skills and the ability to manage multiple priorities

• Strong technical aptitude with outstanding written and verbal communication skills

Responsibilities:

• Implement, configure, and maintain ERP and related systems supporting Accounting and Finance functions

• Partner with Finance and Accounting leaders to understand evolving needs, translate requirements into system solutions, and ensure alignment with best practices and compliance requirements

• Utilize Business Intelligence tools to deliver insights, ensure data integrity, and support process optimization and business growth

• Lead IT aspects of application enhancements, including requirements gathering, solution design, testing, deployment, training, and post-go-live support

• Identify, troubleshoot, and resolve system issues; test fixes and enhancements to ensure reliability and accuracy

Benefits:

• Medical, Dental and Vision benefits which start the 1st of the month after hire

• Annual incentive bonus eligibility based on individual and company performance

• Tax advantaged health savings and spending accounts

• 401k eligibility with company match and annual discretionary contribution

• Time off: vacation, holidays/floating holidays, personal and sick days

Education Requirements:

• Bachelor’s degree in Business, Information Systems, Supply Chain, or related field

Experience Requirements:

• 5-7 years as a Business Analyst, with 3+ years on JD Edwards v9.2 and experience with Cleo and MercuryGate

• Proficient in JD Edwards O2C modules, EDI standards (X12, EDIFACT), and SQL

• Strong ability to optimize O2C processes and EDI transactions

• Experience managing cross-functional projects, especially EDI and logistics

• JD Edwards EnterpriseOne certifications (v9.2)

Responsibilities:

• Process Improvement: Analyze and enhance O2C processes, particularly in Cleo EDI and MercuryGate TMS

• System Configuration: Configure JD Edwards modules (Sales, Billing, AR, Inventory) for seamless integration with EDI and logistics

• EDI Management: Oversee EDI transactions (850, 855, 856, 810) using Cleo integration Cloud

• Logistics Management: Manage logistics via MercuryGate TMS, ensuring accurate shipment tracking and integration with JD Edwards

• Requirements Gathering: Collaborate with stakeholders to document business requirements and translate them into technical specs

Experience Requirements:

• Experience with Agile/Scrum methodologies and tools

Other Requirements:

• Strong attention to detail and a commitment to delivering high-quality results

• Excellent communication and collaboration skills in cross-functional team environments

• Ability to facilitate meetings and decompose complex business processes

• Proficiency in creating business process documentation and workflows

• Self-starter with the ability to learn new systems and technologies independently

Benefits:

• Casual contract paid on an hourly rate

• Flexible, part-time hours depending on project workload

• Superannuation (if in Australia)

Experience Requirements:

• Minimum 3+ years of experience using GHL / HighLevel

• Hands-on experience with ActiveCampaign, Kajabi, ClickFunnels, Thinkific, and other major platforms

• Demonstrated experience managing tech platform migration and tech setup projects

• Confidence with quoting, client invoicing, and project scoping

• Experience leading small tech teams

Other Requirements:

• Fluent in GHL/HighLevel

• Client-facing, tech-focused, hands-on

• Loves building positive client relationships and managing many moving parts

• Incredible at admin, loves details, and a perfectionist

• Systems thinker with healthy perfectionist tendencies

• Reliable internet and timezone flexibility

• Obsession with organised admin and delivery outcomes

• All staff use ‘TimeDoctor’ time tracker

Responsibilities:

• Scoping and quoting migration/service projects with potential and current clients

• Running discovery, handover, and demo calls with clients

• Translating non-technical customer needs into practical implementation within GHL/Tekmatix

• Managing a team of Teksperts and devs, assigning tasks, and ensuring quality delivery

• Tracking milestones, sending invoices, ensuring payments, and managing client communications throughout the project lifecycle

Benefits:

• Casual contract paid on an hourly rate

• Flexible, part-time or fulltime hours

Experience Requirements:

• Minimum 1+ years of experience using GHL / HighLevel

• Hands-on experience with platforms like ActiveCampaign, Kajabi, ClickFunnels, Thinkific, and others

• Experience with running calls, group training sessions and handling customer tech support

Other Requirements:

• Expert on GHL, GoHighLevel based software (preferably GHL Certified)

• Friendly, professional, and expert-level colleague

• Friendly, kind, warm, helpful, very patient and solution-focussed character

• Loves problem-solving and helping people with tech

• Fluent in English at an expert level both spoken and written

• Reliable internet, generator for power-outs, fast computer/laptop, high-quality webcam and microphone in a quiet workspace

• Absolute commitment to attend all booked client calls and stick to shift times

• All staff use ‘TimeDoctor’ time tracker

Responsibilities:

• Conducting customer demo calls for potential SaaS customers

• Leading client onboarding calls and account setup, following SOPs

• Providing tech support through calls, tickets, and troubleshooting client challenges

• Running daily group training calls to teach clients platform features

• Monitoring, managing, and responding to customer support tickets efficiently

Education Requirements:

• Bachelor’s degree in Construction Management, Business Administration, or related field (or equivalent experience)

Experience Requirements:

• 8+ years of progressive experience in construction procurement, purchasing, or contract administration, preferably with MILCON or other federal construction projects

• Deep working knowledge of FAR, DFARS, UFC, UFGS, and USACE/NAVFAC procurement and construction standards

• Proven experience developing and managing subcontracts for complex, schedule-driven federal projects

• Strong understanding of construction sequencing, scopes of work, and cost structures

• Demonstrated ability to negotiate, execute, and manage subcontracts under tight schedule constraints

Other Requirements:

• Eligibility for security clearance (Secret or higher depending on project)

• Willingness to (occasionally) travel to project sites and supplier facilities as required

• Excellent communication, organization, and documentation skills with a high attention to detail

• Prior experience on USACE/NAVFAC-administered MILCON or federal projects

• Experience building or managing procurement workflows within a Design-Build or self-performing GC environment

• Strong understanding of cost accounting standards, contract compliance, and supplier diversity programs

• Familiarity with advanced construction technologies

• Certifications such as Certified Professional in Supply Management (CPSM), NCMA CPCM/CFCM, or PMP are preferred

• Track record of building and managing vendor networks for specialized federal construction trades

• Proficiency with procurement or project management platforms such as Procore, or similar systems

Responsibilities:

• Lead the full procurement lifecycle for MILCON projects, including trade outreach, bidding, bid leveling, and subcontract execution

• Develop and issue RFPs, bid packages, and scopes of work in compliance with FAR, DFARS, and DoD subcontracting regulations

• Ensure all subcontract agreements include the appropriate government contract flow-down clauses, reporting requirements, and compliance provisions

• Evaluate trade partner bids for completeness, cost competitiveness, and compliance with technical and contractual requirements

• Manage the flow-down implementation of all government contract requirements—including reporting, security, and quality control obligations—into ICON’s subcontracting framework

Benefits:

• Flexible Working: remote-first with flexibility for you to manage work and life as you need.

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

• Private Health Insurance (SGMM).

• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.

Experience Requirements:

• 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.

Other Requirements:

• Understand the SaaS business model, subscription billing, and the B2B customer lifecycle.

• Pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.

• Excellent communication skills in both English and Spanish, both in writing and speaking.

• Master of organisation and can manage multiple priorities.

• Thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.

• Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.

Responsibilities:

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.

• Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.

• Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.

• Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.

• Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.

Benefits:

• Flexible Working

• Work from Anywhere

• Conoce Mexico

• Connection Budget

• Learning Budget

Experience Requirements:

• 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position

• Understand the SaaS business model, subscription billing, and the B2B customer lifecycle

• Proficient with CRM and ERP systems like Salesforce or NetSuite

• Experience with payment platforms like Stripe or Recurly

Other Requirements:

• Excellent communication skills in both English and Spanish

• Master of organisation and can manage multiple priorities

• Thrive in a fast-paced environment

• Knack for making sure all the i's are dotted and t's are crossed

• Love solving problems before they even become one

Responsibilities:

• Be the first line of defence for customer inquiries

• Process orders and ensure billing information is spot on

• Help new customers get set up and activated

• Monitor renewal dates and help prepare necessary paperwork

• Act as the point of contact for urgent customer issues

Benefits:

• excellent weekly pay

• safe and engaging workplace

• flexibility in workdays

• strong emphasis on promoting from within

Other Requirements:

• data entry

• digital record management systems

• microsoft office suite

• attention to detail

• organizational skills

• verbal communication

• written communication

• time management

• teamwork

• confidentiality

• Capable of managing multiple tasks and meeting tight deadlines efficiently

• Comfortable working across various shifts, including mornings and nights

• Demonstrated ability to understand and apply company policies and procedures

• Familiarity with similar productivity tools to Microsoft Office Suite

Responsibilities:

• Accurately enter, update, and maintain data in company databases and systems.

• Ensure timely completion of all data entry assignments with a high degree of accuracy.

• Assist in creating and sustaining a positive, professional, and safe work environment.

• Collaborate with team members to ensure data integrity and smooth workflow.

• Follow established company policies, procedures, and confidentiality guidelines.

Benefits:

• Flexible work arrangements

• Professional growth opportunities

• Medical package

• Sports package

• Paid time off

Education Requirements:

• Bachelor’s or higher in Computer Science, Mathematics, Physics, or related field

Experience Requirements:

• Proven track record in managing technical teams and leading end-to-end projects

• Experience working with international corporate clients

Other Requirements:

• Strong critical thinking and problem-solving abilities

• Excellent communication and presentation skills

• Advanced English Skills – C1 proficiency level or higher

• Proficiency in Python, cloud platforms (preferably Azure, AWS), and SQL

• Hands-on experience with Data Science or Big Data applications and tools (LLM, Generative AI, Machine Learning, Computer Vision, Predictive Modeling)

Responsibilities:

• Be responsible for project management and technical leadership for data science and big data projects. Maintaining top-quality and client-focused deliverables to meet and exceed their expectations towards delivered solutions

• Manage and mentor a team of data scientists, ensuring they are engaged, motivated, productive, and are provided with regular feedback to support growth

• Act as a trusted advisor, proposing effective approaches and data science architectures tailored to client needs

• Identify opportunities to expand service offerings and project potential with clients

• Take part in pre-sales activities, connecting technical solutions to client needs

Experience Requirements:

• 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience.

• Proven onboarding and training skills for customer accounts.

• K-12 background (teacher or admin) or edtech experience.

• Helpdesk/chat experience and CRM experience.

• Startup or bootstrap experience building processes from scratch.

Other Requirements:

• Excellent written and verbal English.

• High technical proficiency with web apps, spreadsheets, and CRMs.

• US-based and able to work eastern US school hours.

Responsibilities:

• Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations.

• Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value.

• Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention.

• Implement rosters and integrations (Google, Clever/ClassLink) and light data imports.

• Create training: live sessions and simple guides or short videos for teachers and admins.

Benefits:

• industry leading competitive pay

• company paid healthcare

• flexible spending accounts

• voluntary life insurance

• 401K matching

Education Requirements:

• Bachelor’s degree in science or engineering field

• Master’s degree

Experience Requirements:

• 7+ years of project management experience in the pharmaceutical or biotechnology industry

• 5+ years of relevant experience

Other Requirements:

• Oncology experience preferred

• Proven ability to manage timelines, cross-functional coordination, and third-party vendor relationships

• Familiarity with regulatory submission processes

• Excellent organizational, communication, and interpersonal skills with the ability to work across disciplines and levels

• Proficiency in project management tools (e.g., MS Project, Smartsheet, SharePoint, or similar)

Responsibilities:

• Lead planning, execution, and tracking of project timelines and deliverables

• Manage relationships with third-party vendors (e.g., CROs)

• Develop, integrate, and maintain detailed project plans across development workstreams

• Partner with the Clinical Operations team to develop, update, and track clinical study timelines

• Facilitate internal and external team meetings by creating agendas, capturing meeting minutes and decisions, tracking action items, and ensuring timely follow-through

Education Requirements:

• Bachelor's degree in Business, Communication, or related field

Experience Requirements:

• 3-5 years of experience in SaaS onboarding, with prior support experience a plus.

• Proven experience in managing enterprise-level onboarding processes.

Other Requirements:

• Strong cross-functional collaboration and teamwork skills.

• Experience working with customers in the US, EU, and India.

• Proficiency in Microsoft Excel for data analysis and reporting

• Flexibility to accommodate global customer time zones.

• Excellent written and spoken English communication skills.

Responsibilities:

• Lead and manage enterprise-level onboarding projects, ensuring successful tool launches and smooth client transitions.

• Coordinate onboarding activities, develop project timelines, and monitor deliverables.

• Continuously evaluate and optimize internal processes for efficiency and simplicity.

• Maintain proactive communication with clients, providing timely updates and resolving queries.

• Prioritize and manage onboarding tasks to ensure completion within agreed timelines.

Benefits:

• variety of medical, dental, and vision plans

• Wellbeing Fund - flexible wellness stipend

• Mental Health benefits with covered therapy and coaching

• 401(k) program

• Education & learning stipend

Experience Requirements:

• 6+ years of relevant experience in revenue operations, sales operations, GTM FP&A, and/or strategy consulting roles

• Demonstrated ability to coach and grow more junior resources whether through formal management or project leadership

• Annual planning experience, preferably at either a high-tech or enterprise software company

• Comfortable working closely and building relationships with GTM executives

• Experience analyzing marketing, sales, and customer data

Other Requirements:

• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy

• Strong technical skillset (SQL, Tableau, Excel) with ability to manipulate large data sets into summary insights

• Motivated to work collaboratively in a fast-paced, ever-changing environment

Responsibilities:

• Drive GTM strategy across all customer segments through data and insights

• Deeply contribute to the GTM planning cycle, work as the strategic thought partner to the revenue leadership teams and collaborate with Finance, HR, and GTM Ops teams to set an ambitious growth vision

• Develop recommendations on key strategic initiatives from initial hypotheses generation, deep analytical analysis, and executive ready output

• Support the real time outlook on the business (forecast) including new business and upsell and churn while challenging conventional wisdom and building novel approaches across the business funnel

• Build powerful, executive level reporting to enable effective decision making

Benefits:

• 38 days of holidays/year (+3 days offered by lempire)

• Alan Blue: Comprehensive 100% premium medical coverage for you and your family

• Swile Meal Tickets: Enjoy daily meal tickets

• Navigo Card: Seamless commuting with a 100% covered Navigo card

• Gear: Get the laptop tools and equipment you need for your job

Education Requirements:

• You study in a top business school / or have a meaningful background

Experience Requirements:

• 1 or 2 years of experience in a similar role

• You already have set-up a CRM and automation for your company

• You have operations, sales or marketing experience

• You already used a CRM like Hubspot/Pipedrive/Salesforce

Other Requirements:

• You are a doer & want to have an impact

• You are curious & love to solve problems

• Interest in leveraging the latest tech to solve business problems

• You speak English & French

• You have a strong interest in SaaS and the Sales automation space

Responsibilities:

• Own sales operations - helping @Yann GUILLEUX scale the team from 7 to 15 reps within one year

• Lead high-impact initiatives with multiple stakeholders (launch Enterprise offering, implement AI support systems, structure key processes)

• Build no-code automations to eliminate repetitive tasks

• Partner with data and tech teams to develop effective solutions

• Drive growth as a strategic consultant by analyzing opportunities and implementing improvements

Benefits:

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional development

• Opportunities for career growth

Education Requirements:

• Master’s degree in Library and Information Science (MLIS) preferred

Experience Requirements:

• 2+ years of experience in a library, academic support, or SaaS customer-facing role

Other Requirements:

• Strong understanding of library technologies, digital resources, and usage analytics (e.g., COUNTER, SUSHI, Excel, Tableau)

• Exceptional communication, instructional, and problem-solving skills in virtual settings

• Proven ability to manage multiple priorities independently in a fully remote environment

• Residency in one of the following states: CA, CT, FL, GA, ID, IL, IN, KY, MA, MD, MI, MN, NY, PA, RI, TX, UT, VA, WI

Responsibilities:

• Create and deliver customized usage and engagement reports for key institutional clients, providing actionable insights to support strategic decision-making.

• Analyze platform usage trends to support contract renewals, increase adoption, and align with client goals.

• Partner with Sales, Product, and Customer Success teams to ensure reports meet the unique needs and priorities of each client.

• Lead virtual onboarding sessions for new institutional clients, guiding them through system setup, configuration, and platform functionality.

• Design and deliver engaging training experiences, including live webinars, asynchronous tutorials, and instructional guides for librarians, faculty, and administrators.