Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!

• Competitive pay with daily access to earned wages.

• Comprehensive Medical, Dental and Vision Insurance for full-time employees.

• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).

• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.

Education Requirements:

• High School diploma, GED or equivalent education.

• Bachelor’s degree or equivalent work experience (preferred)

Experience Requirements:

• Supervisory experience is required.

• Four years of relevant work experience in the aviation or ground handling services industry (preferred)

Other Requirements:

• Must be at least 18 years of age.

• Must be able to obtain credentials required as per airport or state or customs requirements.

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Responsibilities:

• Oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.

• Ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

• Builds partnerships with customers and sets the example for the delivery of exceptional customer service.

• Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.

• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.

Education Requirements:

• Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration required

Experience Requirements:

• A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm required

• Experience in handling Contact Center & Conversational AI Implementations required

• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required

Other Requirements:

• Experience in Telco, Retail Banking space is a plus

Responsibilities:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting

• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams

• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization

• Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SOW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• At least 10 years’ experience in project management

• 6+ years of experience in leading project management teams and functions in high-growth, cross-functional technical environments

Other Requirements:

• Scaled a PMO and can navigate between strategy and execution with ease.

• PMP or equivalent certification, and you're an expert in modern project, change, and resource management methodologies.

• Successfully hired, coached, and developed seasoned project managers.

• Excel at influencing executive stakeholders, removing roadblocks, and driving alignment across functions.

• Strong business and product acumen that enables you to support nuanced decision-making and strategic goal setting.

Responsibilities:

• Set the strategy for the PMO, ensuring alignment and visibility with company priorities and maturity stage.

• Continuously refine team structure, roles, and responsibilities to meet evolving business needs.

• Build and maintain scalable project governance frameworks, tools, and standards that drive clarity, accountability, and execution excellence.

• Mentor and support a team of project managers working on high-impact, cross-functional programs.

• Provide thought partnership and hands-on support for navigating complex, ambiguous, or high-risk projects.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program.

• 401(k) retirement plan with company matching.

• Health, dental, and vision.

• Flexible Spending Accounts for health and dependent care expenses.

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

• 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

• Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

• Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

• Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

• Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

• Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

• Become an expert in the Everlaw platform!

• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

• Deliver tailored live learning sessions for Everlaw users.

• Help to ensure that our library of learning resources is having the maximum impact on our users.

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

• Solve Scalability Challenges

Experience Requirements:

• 3-5 years of customer support experience, preferably in SaaS or tech.

• Familiarity with support tools like Intercom.

• Experience building trust and establish rapport with customers at all levels.

Other Requirements:

• Excellent English communication skills.

• Ability to read JSON structure

• Ability to work independently in a fast-paced, remote environment.

• Technical troubleshooting skills and a passion for technology.

• Experience with AI or compliance solutions

• Basic knowledge of APIs or technical integrations

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls.

• Troubleshoot technical issues and ensure fast, effective resolutions.

• Collaborate with Product, Engineering, and Sales to improve customer experience.

• Maintain and update support documentation and knowledge bases.

• Advocate for customer needs and provide feedback to refine our platform.

Benefits:

• Offers Equity

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

Experience Requirements:

• Engineering/Technical Background Required

• 5+ years of customer support or CSM experience, preferably in SaaS or AI.

• Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.

• Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.

• Hands-on experience with support platforms (e.g., Intercom).

Other Requirements:

• Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.

• Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.

• Experience with AI or compliance solutions.

• Hands-on experience building or fine-tuning LLMs or AI agents.

• Basic knowledge of APIs and technical integrations.

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.

• Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.

• Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.

• Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.

• Maintain and update support documentation and knowledge bases.

Benefits:

• participation in the company’s annual cash bonus plan

• variable compensation (OTE) for sales and customer success roles

• equity

• sign-on payments

• comprehensive range of health, welfare, and wellbeing benefits

Education Requirements:

• Bachelor’s degree in Finance, Business, Economics, Engineering, Math, or a related field

Experience Requirements:

• 5+ years of relevant experience in revenue forecasting, FP&A, sales strategy, or business analytics; SaaS or PLG/SLG hybrid experience preferred

• Experience working with Salesforce and forecasting tools (e.g., Clari, Anaplan, or equivalent)

Other Requirements:

• Strong analytical skills with experience building and validating forecasting models using real-world GTM data

• Advanced in Google Sheets or Excel (index/match, query, arrayformulas); comfort with SQL and business intelligence tools

• Familiarity with ARR-based forecasting, pipeline coverage, and SaaS productivity metrics

• Exposure to PLG-to-SLG conversion metrics or customer lifecycle analysis

• Strong communicator who can synthesize data into insights and explain complex topics to non-technical audiences

Responsibilities:

• Own the design, execution, and ongoing refinement of weekly and monthly revenue forecasts across multiple segments, regions, and product lines

• Develop and maintain forecasting models that incorporate pipeline performance, conversion trends, rep productivity, seasonality, and leading indicators

• Partner with Sales, Sales Operations, RevOps, Marketing, and Partnerships to ensure alignment on forecast methodologies and key assumptions of all of our demand channels

• Create and maintain executive-facing reporting to drive forecast visibility and support decision-making

• Analyze historical performance to surface trends, identify forecast risks and upside, and provide strategic recommendations

Benefits:

• Competitive salary and benefits package

• Flexible remote work environment

• Opportunity to be part of a fast-growing startup with a mission to empower freelancers

• Collaborative and inclusive company culture

• Professional growth and development opportunities

Experience Requirements:

• Proven experience as a Community Manager or similar role

• Experience working in a startup environment

• Experience with remote work and managing virtual communities

• Experience with event planning and hosting is a plus

Other Requirements:

• Passion for supporting freelancers, with a deep understanding of their needs and knowledge of freelance workflows and tools

• Proficiency in using community management and social media tools

• Excellent communication and interpersonal skills

• Strong understanding of social media platforms and online community management

• Creative and strategic thinker with the ability to create compelling content

Responsibilities:

• Community Engagement: Develop and implement community engagement strategies to foster a sense of belonging and loyalty among oto users

• Content Creation: Create and curate engaging content for social media, forums, newsletters, and other platforms to keep the community informed and entertained

• Social Media Management: Manage oto’s social media accounts, including posting updates, responding to comments, and engaging with followers to build a strong online presence

• Event Planning: Organize and host virtual and in-person events, such as webinars, workshops, and meetups, to bring the community together and provide valuable resources

• Customer Support: Address community questions and concerns promptly, providing exceptional customer service and escalating issues as necessary

Benefits:

• Medical, Dental & Vision Insurance

• Flexible Time Off Program

• Paid Holidays

• Paid Parental Leave

• Global Employee Assistance Program (EAP)

Education Requirements:

• BA/BS required, preferably in a technical field

Experience Requirements:

• 2-4+ years in a customer success, account management, or project management role preferably in a product-driven environment

• Experience in Analytics or in technical disciplines is a plus

Other Requirements:

• Strong organizational and project management capabilities

• Excellent communication and presentation skills with keen attention to detail

• Strong orientation towards teaching and enablement

• Data-driven, analytically oriented, with a commitment to process improvement

• Reliable and accountable, delighting customers with above-and-beyond follow-through

Responsibilities:

• Serve as the primary point of contact for your portfolio of existing customers

• Understand the customer’s business and desired outcomes to achieve success that secures long-term renewals

• Build strong relationships with economic buyers, business champions, and technical champions

• Manage delivery of the customer’s initial onboarding program

• Maintain a regular communication cadence with the client, including quarterly business reviews

Benefits:

• Do work that matters.

• Well-funded and global, backed by world-class investors

• Work with a bunch of awesome, genuine people

• Flexible and remote-friendly working

• Make a real impact.

Experience Requirements:

• Experience and knowledge in relation to either Australia, US or other major market es medical device or IVD regulatory requirements and regulatory approval processes.

• Extensive experience in the submission and clearances of IVD software, SaMD or AI driven products.

• In-depth knowledge of IVD regulations – e.g. Australia TGA IVD regulations, EU IVDR or IVD regulations of other major jurisdictions.

• Experience building and leading an effective regulatory affairs team.

• Sound understanding of Machine learning/Deep learning principles.

Other Requirements:

• Be willing to learn and expand regulatory knowledge in other international jurisdictions.

• Have excellent interpersonal skills with the ability to influence and negotiate with key internal and external stakeholders to achieve favourable regulatory and business outcomes

Responsibilities:

• Prepare and facilitate international regulatory submissions (Australia, US and other regions).

• Solve complex registration and compliance challenges with a focus on delivering favourable regulatory and business outcomes.

• Work within a multi-disciplinary team to ensure regulatory requirements are fulfilled.

• Establish and maintain medical device/IVD technical files.

• Facilitate adverse event reporting and field actions when required.

Benefits:

• Do work that matters.

• Well-funded and global, backed by world-class investors

• Work with a bunch of awesome, genuine people

• Flexible and remote-friendly working

• Make a real impact.

Experience Requirements:

• 5+ years ess experience in commercial coordination or a similar role

Other Requirements:

• Demonstrated ability to manage multiple priorities and projects under pressure

• Strong written and verbal English communication and interpersonal skills

• Proficiency in project management tools and Microsoft Office Suite

• Problem-solving and negotiation skills

Responsibilities:

• Delivery of both internal gatherings (such as company-wide meetings, retreats, and team-building activities) and external functions (including investor sessions, client summits, industry conferences, and tradeshows)

• Take charge of event-related planning—securing venues, arranging catering, coordinating audio/visual needs, managing branded materials, and overseeing attendee experience to guarantee smooth execution within budgetary constraints

• Collect and analyze feedback after each event to find opportunities for improvement and increase future impact

• Provide comprehensive administrative assistance to the Americas-based team and senior executives, managing complex calendars, organizing meetings, booking travel and preparing necessary documentation

• Monitor and prioritize ongoing projects and assignments, ensuring deadlines are met and deliverables are completed efficiently

Experience Requirements:

• Experience in the field of digital advertising, marketing, and engaging with audiences across digital platforms.

Responsibilities:

• Help lead innovative campaigns and drive online success.

Benefits:

• Competitive Compensation

• Equity is an important part of our total comp strategy

• Flexible PTO

• Generous Healthcare Coverage for You and Your Family

Education Requirements:

• BS/BA degree

Experience Requirements:

• 5+ years experience in a customer-facing role managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment

• 4+ years experience with successfully managing projects specifically involving the integration and/or migration of enterprise mail flow systems strongly preferred

• Well versed on email security fundamentals; Python/JAVA experience preferred

• Advanced experience with commercial routing, filtering and SEG solutions

• Advanced experience in log data analysis with a SIEM or other analysis tool preferred

Other Requirements:

• Strategic thinking backed by technical understanding

• Track record of executing projects from start-to-finish with a strong prioritization and time management perspective

• Expert ability to identify and proactively mitigate project risk

• Roll-up your sleeves/scrappy mentality

• Excellent communication and interpersonal skills

Responsibilities:

• Responsible for the Post-sales technical deployment of Abnormal Security products

• Manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal stakeholders (Sales, Product, Customer Success Managers, Support) as needed to fulfill delivery requirements

• Lead and help ensure an effective POV to Post Sales Handoff to obtain knowledge of key deal win details before kicking off the deployment

• Conduct problem discovery to gain an understanding of the customers' goals (success criteria), and ensure the delivery plan is aligned with those goals

• Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scalable implementations

Education Requirements:

• bachelor’s degree or foreign equivalent in Computer Science, Engineering (any), or related.

• 2 years of experience in the job offered or as a Computer Software Professional in lieu of bachelor’s degree.

Experience Requirements:

• 2 years of experience in the job offered or as a Computer Software Professional (if no bachelor's degree)

Other Requirements:

• Work with various technologies such as Microsoft Office, Microsoft PowerPoint, Adobe, visual design and JavaScript.

• Travel/relocate to various unanticipated locations throughout the U.S. for long and short term assignments at client sites.

Responsibilities:

• Manage and direct the implementation of projects.

• Guide and lead subordinates in eliminating redundant time intensive systems, implementing sound design processes and adhering to quality practices.

• Manage technical and functional deliverables and maintain deadlines.

• Provide leadership in understanding customers needs.

• Set process development standards and deliver products within budget, schedule, and quality guidelines.

Experience Requirements:

• Proven experience in security, compliance, or IT governance roles, with a track record of maintaining certifications like SOC 2 and ISO 27001.

• Strong understanding of compliance tools such as Vanta or similar platforms.

• Experience managing IT infrastructure and security governance, including employee onboarding/offboarding processes.

• Ability to manage audits and effectively collaborate with auditors to ensure compliance.

Other Requirements:

• Strong communication skills to address customer security inquiries and provide clear documentation.

• A pragmatic approach to security that balances feasibility with maturity.

• Proactive, detail-oriented mindset with the ability to handle multiple responsibilities simultaneously.

• Familiarity with security best practices and the ability to stay ahead of industry trends.

Responsibilities:

• Policy Maintenance: Manage and maintain all company policies, ensuring alignment with best practices and regulatory requirements. Facilitate periodic reviews and secure necessary approvals from management.

• Compliance Oversight: Monitor SOC 2 Type 2, ISO 27001, and other certifications via Vanta or similar tools, ensuring adherence to controls and requirements.

• Audit Management: Arrange audits for certifications, collaborate with auditors, and resolve nonconformities proactively to maintain a clean audit record.

• IT Infrastructure Management: Oversee IT infrastructure, including account creation for onboarding, offboarding employees, managing web filtering, and governing company laptops.

• Security Governance: Organize and facilitate periodic security governance meetings with management to review and improve security practices.

Education Requirements:

• Bachelor's degree in computer science, information technology, or a relevant field preferred.

Experience Requirements:

• Experience : 0-1 Year

• Understand and communicate the financial and operational impact of any changes

• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

• Microsoft Access and/or SQL experience strongly preferred

• Ability to impact operations and effect change without being confrontational

Other Requirements:

• Excellent communication skills

• Attention to detail

• Analytical mind and Problem Solving Aptitude

• Strong Organizational skills

• Visual Thinking

Responsibilities:

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

• Construct workflow charts and diagrams; studying system capabilities; writing specifications

• Improve systems by studying current practices; designing modifications

• Recommend controls by identifying problems; writing improved procedures

• Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget

Education Requirements:

• Bachelors' degree in Engineering, Business, Communications, or equivalent technical experience

Experience Requirements:

• 5+ years in a customer success role in software or robotics

Other Requirements:

• Very strong communication skills to navigate both internal and customer-facing conversations

• Strong writing, editing and proofreading skills

• Strong knowledge of Google Docs, Google Sheets, or Microsoft equivalents

• US residency (US Citizen or Permanent Resident)

• Live in the Boulder/Denver area and ability to be in-office minimum 2-3 days per week

Responsibilities:

• Talk with customers to understand their needs

• Collaborate with roboticists and engineers on customer delivery

• Follow up politely but tenaciously with customers to ensure their success

• Assist with proposal writing for new work and follow on engagements

Education Requirements:

• BSc/BA/BE, or a related discipline with relevant experience.

• Professional System administration / IT certifications in Linux, Microsoft, or other network-related fields are a plus

Experience Requirements:

• 3-6 years - Network administration, or system administration experience

• Good experience in handling Google Workspace, VPN, Firewall, AD etc

• Good experience in handling IT support vendors

• Prior experience of working on ISMS, GDPR & SOC 2 guidelines of IT Infra and security

Other Requirements:

• Strong communication, organizational, problem-solving, and time-management skills

• Ability to work independently and apply analytical skills

• Familiarity with various operating systems and platforms

• A proven track record of developing and implementing IT strategy and plans

• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Responsibilities:

• Provide desktop support to the employees and manage the IT helpdesk

• Install and configure software, VPN, Endpoint security, Active directory, and hardware.

• Manage network, Set up accounts and workstations

• Troubleshoot hardware and software issues and outages

• Apply operating system updates and configuration changes.