Benefits:

• Meaningful early stage equity

• Medical, dental and vision plan options with little-to-no cost for employees and dependents

• Company paid short- and long-term disability plans

• Company paid life insurance

• 401K with Employer Match

Experience Requirements:

• at least 3 years building trust, following through on commitments, and making sure partners have what they need to grow with your company and products.

• held roles in account management, partner success, enablement, or solutions engineering

• exceptional people skills combined with solid technical acumen.

Other Requirements:

• extensive travel (up to 80% of the time) is expected

• visa sponsorship is not available for this position.

Responsibilities:

• Drive success for existing and strategic partners by ensuring they are equipped to sell, deploy, and expand Spot AI solutions.

• Act as the primary point of contact for key partners—building trust, supporting execution, and strengthening long-term relationships.

• Enable and educate partners on Spot AI’s platform through training sessions, playbooks, and joint go-to-market resources.

• Collaborate cross-functionally with sales, marketing, and product teams to create the materials and messaging needed to help partners succeed.

• Support revenue growth by expanding within existing partner accounts and co-selling in strategic opportunities.

Experience Requirements:

• Previous or current experience in a Customer Onboarding / Implementation role

Other Requirements:

• Located in Mexico City, MX

• Ok with the posted comp range of $25 - $40 per hour

Benefits:

• Stock Options

• Comprehensive healthcare package

• Fertility and family building benefits

• Generous paid time off

• Company paid parental leave

Experience Requirements:

• 4+ years of experience in a pricing role, preferably within a B2B SaaS environment OR general management experience in areas such as management consulting, investment banking/private equity or BizOps

• Strong understanding of SaaS business models, metrics (ARR, LTV, CAC, etc.), and go-to-market strategies

Other Requirements:

• Exceptional analytical and quantitative skills with a strong command of financial modeling

• Proficiency with data analysis tools (e.g., Excel / Google Sheets, BI platforms like Tableau)

• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

• Strong project management skills and the ability to manage multiple initiatives simultaneously

• Strategic and critical thinker with a proactive, results-oriented approach

Responsibilities:

• Support developing and executing the company's overall pricing and packaging strategy for all products and services

• Conduct comprehensive market analysis, including competitor pricing, market trends, and industry benchmarks

• Perform detailed quantitative analysis to model the impact of pricing changes, including price elasticity, customer lifetime value (LTV), and total addressable market (TAM)

• Lead qualitative and quantitative research initiatives (e.g., conjoint analysis, value surveys, customer interviews) to understand customer willingness to pay and perceived value

• Define and refine product packages, tiers, and add-ons to meet the needs of different customer segments

Benefits:

• Competitive Compensation

• Equity

• Commission

• Remote-First Culture

• Shape the Future of Healthcare

Experience Requirements:

• 5+ years leading customer success or post-sales for API or technical SaaS.

• Owned $10–50M+ ARR with clear NRR, GRR, churn, and upsell metrics.

• Proven builder of playbooks, segmentation, and health scoring.

• Enterprise relationship management with C-suite and clinical stakeholders.

• Strong cross-functional operator with Product, Sales, and Engineering.

Other Requirements:

• Ex-founder background or 0→1 org build.

• Healthcare or regulated industry experience. HIPAA familiarity.

• Gainsight administration and advanced Salesforce reporting.

Responsibilities:

• Stand up the Success org, metrics, and playbooks. Own NRR, GRR, churn, expansions.

• Design enterprise onboarding and health scoring for faster time to value.

• Run executive relationships and renewals across complex health systems.

• Close the loop from customer signal to roadmap. Drive product via structured feedback.

• Build dashboards in Salesforce or Gainsight. Forecast retention and expansion.

Benefits:

• Competitive Pay

• Equity & Upside

• Tools that Work for You

• Hybrid Flexibility

• Product Influence

Education Requirements:

• Certified Bookkeeper (Type 2 or higher)

Experience Requirements:

• 5+ years of hands-on bookkeeping experience, ideally in a dynamic or high-growth environment

• Proven experience in a tech, start-up, or multinational company managing multi-currency transactions

Other Requirements:

• Proficient in Excel

• Fluent in English, with strong written communication skills

• Meticulous attention to detail and a knack for organizing complex information

• Collaborative, service-minded approach with the ability to prioritize and deliver independently

• Payroll Controller certification or hands-on payroll experience

Responsibilities:

• Maintain accurate financial records and execute day-to-day accounting activities across global entities.

• Lead monthly close processes, including workpapers, bank reconciliations, fixed assets, accruals, intercompany reconciliations, payroll journals, and prepaid expenses.

• Oversee global Accounts Payable, ensuring timely and accurate vendor payments in a highly automated environment.

• Manage global Accounts Receivable, including invoicing, billing, and collections.

• Administer travel and employee reimbursement processes in line with company policy.

Experience Requirements:

• 2+ years of experience

Other Requirements:

• Strong organizational and project management skills

• Industry knowledge and ability to read blueprints

• Detail-oriented and strong communication skills

Responsibilities:

• Oversee all stages of project life cycle

• Manage project budget

• Provide timely status reports to stakeholders

• Manage all project documentation

• Prepare project schedule and manage deadlines

Education Requirements:

• Bachelor’s degree preferred, HS diploma or equivalent required

Experience Requirements:

• 3 - 5 years in Land development design and/or land development

• Experience with CAD

Other Requirements:

• All necessary stormwater certifications are required

• Valid driver’s license required

• Working knowledge of Air Quality Regulations and Stormwater Pollution Prevention Plan (SWPPP) protocols

• Strong computer skills with knowledge of Microsoft Office, Microsoft Project, and bidding take-off software

Responsibilities:

• Travel between job sites in the market to inspect progress, problem-solve and validate work

• Manage trade partners to execute development work to our specifications in accordance with established budget and project schedule

• Proactively work to resolve issues and potential issues to keep development projects on-time and on-budget

• Secure final tract/plat acceptance by governing municipalities and agencies and ensure that all work follows City, County, Special Districts guidelines and codes

• Partner with sub-contractors to prepare and process bid packages, contracts, change orders, check requests invoices and bonds as necessary

Experience Requirements:

• Proven experience as a Project Manager in the construction industry with a strong portfolio of successfully completed projects

• Proficiency in reading blueprints and schematics; familiarity with Civil 3D is a plus

• Demonstrated experience in construction estimating and project scheduling methodologies

• Strong knowledge of project coordination practices within a construction site environment

• Familiarity with industry-standard software tools such as Bluebeam, Primavera, ProCore, or similar platforms is highly desirable

Other Requirements:

• Excellent communication skills with the ability to lead teams effectively

Responsibilities:

• Lead project planning sessions and coordinate with stakeholders to define project scope, objectives, and deliverables

• Develop detailed project schedules using tools such as ProCore to ensure timely completion of tasks

• Oversee the preparation of construction estimates and budgets, ensuring accuracy in cost projections

• Review schematics and blueprints to ensure compliance with design specifications and regulations

• Manage project coordination activities on-site, including supervising subcontractors and ensuring adherence to safety protocols

Benefits:

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

Experience Requirements:

• 7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech)

• 3+ years of experience managing enterprise accounts and achieving commercial targets

• Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers

• Experience presenting to large and diverse audiences, with excellent communication and influencing skills

• Strong organizational skills with the ability to prioritize accounts and manage time effectively

Other Requirements:

• Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives

• Demonstrated ability to orchestrate cross-functional resources to ensure customer success

• Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team

Responsibilities:

• Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention.

• Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions.

• Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption.

• Become a product expert and develop best practices to help customers unlock Jasper's full functionality.

• Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences.

Benefits:

• modern work environment with an open culture towards improvements and new ideas

• part of a global operating company with a wide customer base and a growing business

• profit from international cooperation within a group-expert network to implement corporate-wide concepts

• work in a team that is focusing on customer requirements

• attractive compensation package including health, dental, vision insurance, and a retirement plan

Education Requirements:

• bachelor’s or associate's degree in a related field or equivalent work experience

Experience Requirements:

• Pharmaceutical secondary packaging experience is preferred (Cartons, Leaflets, Labels)

• working knowledge of all production methods and printing equipment, including their running speeds, and can provide quotes based on the most economical and efficient approach for any job

• PACE experience, or other EFI MIS brands, is a plus

Other Requirements:

• can work well under tight deadlines for projects of various sizes and scopes

• team player with a positive attitude, strong attention to detail, excellent organizational skills, and the ability to communicate effectively with department managers and supervisors

Responsibilities:

• review, analyze, and interpret job specifications provided by sales or clients to determine production requirements

• prepare detailed quotes and proposals, ensuring accuracy and competitiveness

• revise estimates as needed due to specification changes

• interact with sales, vendors, and department managers to discuss and formulate estimates and provide solutions to our customers

• develop knowledge of materials and finishing operations available to recommend cost-saving opportunities

Benefits:

• flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays

• access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent

• several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Education Requirements:

• Bachelor’s degree in supply chain management, business, industrial engineering, or a related field

• MBA or Master’s degree is preferred

Experience Requirements:

• 8–12 years of progressive experience in S&OP, integrated business planning, or operations leadership

• APICS/CPIM, CSCP, or equivalent certification

• Experience working in global organizations and with multi-site planning

• Deep understanding of the Parcel automation industry, project-driven operations, and engineered-to-order environments

• Proven success leading cross-functional planning processes in a fast-paced, matrixed organization

Other Requirements:

• Familiar with Lean, Six Sigma, and Continuous Improvement methodologies

• Strong analytical mindset with a focus on problem-solving and business impact

• Proficient in ERP and planning tools such as SAP (PP, APO, IBP), Salesforce, Lucanet, and advanced Excel.

• Strong leadership, facilitation, and communication skills with the ability to influence at all levels of the organization

• Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Responsibilities:

• Develop and implement a robust S&OP framework tailored to the Parcel/ Mail industry’s dynamic project-driven and product-based business models

• Establish a structured monthly S&OP cadence including demand review, supply planning, capacity evaluation, financial alignment, and executive review

• Build alignment between Commercial, Product, and Operations to support strategic growth and tactical execution

• Drive the creation of a rolling 18–24 month demand forecast across Parcel customers and projects

• Partner with Sales and Product leaders to translate bookings, pipeline, and historical trends into actionable demand plans

Benefits:

• Freedom and ownership of meaningful work

• Personal development budget

• Meal allowance

• Sporting activities

• Free beers

Education Requirements:

• A bachelor's degree in a relevant field or equivalent practical experience

Experience Requirements:

• 3 –4 years of experience in Customer Success, Account Management, or Consulting ideally in SaaS or AI solutions

• Proven track record of creating and implementing customer success processes, playbooks, and strategies

• Strong understanding of adoption and retention metrics and customer lifecycle management

• Experience with enterprise-level SaaS implementations or digital transformation projects

• Exceptional communication and presentation skills, with the ability to convey complex ideas clearly

Other Requirements:

• Analytical mindset with the ability to interpret customer data and derive actionable insights

• Passion for AI automation, process optimization, and enterprise transformation

• Fluency in English and German is required

• Experience in Shared Services, Finance, and P2P environments (nice to have)

• Certification in Customer Success (nice to have)

Responsibilities:

• Build trusted relationships with executives and senior stakeholders and guide them toward achieving tangible business outcomes.

• Design and execute success plans that drive adoption, retention, and customer value.

• Lead executive and business reviews, present results, and define next-step recommendations.

• Identify opportunities for cross- and upselling that drive expansion and customer growth.

• Create playbooks, best practices, and processes that elevate Customer Success Management across Hypatos.

Benefits:

• Competitive salary

• Early equity

• Healthcare

• Flexible PTO

Experience Requirements:

• 1 –3 years of experience in a customer-facing or operations role

Other Requirements:

• Highly organized with strong attention to detail

• Comfortable managing multiple projects and shifting priorities in a fast-paced environment

• Great communicator: warm, concise, and proactive with both customers and internal teams

• Scrappy and solutions-oriented

• Experience with customer research tools, SaaS products, or working in a startup environment (Bonus)

Responsibilities:

• Own the operational setup and execution of customer research projects to support our enterprise customers with hands-on support

• Advise customers on participant recruitment, scheduling, or data capture in real time

• Work cross-functionally with Engineering and Product, communicating product feedback regularly

• Proactively communicate with customers about project status, delays, or needs for clarification

• Contribute to customer education by creating new content and educational videos for our customers

Benefits:

• Flexible Working: remote-first with flexibility for you to manage work and life as you need.

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico.

• Connection Budget: an annual budget to connect with the team IRL where and when possible.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

Experience Requirements:

• You've got 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.

• You understand the SaaS business model, subscription billing, and the B2B customer lifecycle like the back of your hand.

• You're a pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.

Other Requirements:

• Your communication skills in both English and Spanish are excellent, both in writing and speaking.

• You're a master of organisation and can manage multiple priorities.

• You thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.

• Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.

Responsibilities:

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.

• Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.

• Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.

• Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.

• Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.

Benefits:

• 401(k)

• Dental Insurance

• Health insurance

• Vision insurance

Experience Requirements:

• Proven experience in implementing and supporting ERP or financial systems (e.g., NetSuite, Oracle, SAP, Workday Financials, Microsoft Dynamics)

• Strong understanding of Accounting and Finance principles (e.g., GL, AP, AR, Fixed Assets, Revenue Recognition)

• Experience in Business Analysis, Systems Administration, or Finance Application Support

• Familiarity with system integrations, APIs, and data flows between Finance and other enterprise systems

• Experience with SOX/internal controls or compliance-related system requirements is a plus

Other Requirements:

• Self-motivated with excellent organizational skills and the ability to manage multiple priorities

• Strong technical aptitude with outstanding written and verbal communication skills

Responsibilities:

• Implement, configure, and maintain ERP and related systems supporting Accounting and Finance functions

• Partner with Finance and Accounting leaders to understand evolving needs, translate requirements into system solutions, and ensure alignment with best practices and compliance requirements

• Utilize Business Intelligence tools to deliver insights, ensure data integrity, and support process optimization and business growth

• Lead IT aspects of application enhancements, including requirements gathering, solution design, testing, deployment, training, and post-go-live support

• Identify, troubleshoot, and resolve system issues; test fixes and enhancements to ensure reliability and accuracy

Benefits:

• Medical, Dental and Vision benefits which start the 1st of the month after hire

• Annual incentive bonus eligibility based on individual and company performance

• Tax advantaged health savings and spending accounts

• 401k eligibility with company match and annual discretionary contribution

• Time off: vacation, holidays/floating holidays, personal and sick days

Education Requirements:

• Bachelor’s degree in Business, Information Systems, Supply Chain, or related field

Experience Requirements:

• 5-7 years as a Business Analyst, with 3+ years on JD Edwards v9.2 and experience with Cleo and MercuryGate

• Proficient in JD Edwards O2C modules, EDI standards (X12, EDIFACT), and SQL

• Strong ability to optimize O2C processes and EDI transactions

• Experience managing cross-functional projects, especially EDI and logistics

• JD Edwards EnterpriseOne certifications (v9.2)

Responsibilities:

• Process Improvement: Analyze and enhance O2C processes, particularly in Cleo EDI and MercuryGate TMS

• System Configuration: Configure JD Edwards modules (Sales, Billing, AR, Inventory) for seamless integration with EDI and logistics

• EDI Management: Oversee EDI transactions (850, 855, 856, 810) using Cleo integration Cloud

• Logistics Management: Manage logistics via MercuryGate TMS, ensuring accurate shipment tracking and integration with JD Edwards

• Requirements Gathering: Collaborate with stakeholders to document business requirements and translate them into technical specs

Experience Requirements:

• Experience with Agile/Scrum methodologies and tools

Other Requirements:

• Strong attention to detail and a commitment to delivering high-quality results

• Excellent communication and collaboration skills in cross-functional team environments

• Ability to facilitate meetings and decompose complex business processes

• Proficiency in creating business process documentation and workflows

• Self-starter with the ability to learn new systems and technologies independently

Benefits:

• Casual contract paid on an hourly rate

• Flexible, part-time or fulltime hours

Experience Requirements:

• Minimum 1+ years of experience using GHL / HighLevel

• Hands-on experience with platforms like ActiveCampaign, Kajabi, ClickFunnels, Thinkific, and others

• Experience with running calls, group training sessions and handling customer tech support

Other Requirements:

• Expert on GHL, GoHighLevel based software (preferably GHL Certified)

• Friendly, professional, and expert-level colleague

• Friendly, kind, warm, helpful, very patient and solution-focussed character

• Loves problem-solving and helping people with tech

• Fluent in English at an expert level both spoken and written

• Reliable internet, generator for power-outs, fast computer/laptop, high-quality webcam and microphone in a quiet workspace

• Absolute commitment to attend all booked client calls and stick to shift times

• All staff use ‘TimeDoctor’ time tracker

Responsibilities:

• Conducting customer demo calls for potential SaaS customers

• Leading client onboarding calls and account setup, following SOPs

• Providing tech support through calls, tickets, and troubleshooting client challenges

• Running daily group training calls to teach clients platform features

• Monitoring, managing, and responding to customer support tickets efficiently

Benefits:

• Casual contract paid on an hourly rate

• Flexible, part-time hours depending on project workload

• Superannuation (if in Australia)

Experience Requirements:

• Minimum 3+ years of experience using GHL / HighLevel

• Hands-on experience with ActiveCampaign, Kajabi, ClickFunnels, Thinkific, and other major platforms

• Demonstrated experience managing tech platform migration and tech setup projects

• Confidence with quoting, client invoicing, and project scoping

• Experience leading small tech teams

Other Requirements:

• Fluent in GHL/HighLevel

• Client-facing, tech-focused, hands-on

• Loves building positive client relationships and managing many moving parts

• Incredible at admin, loves details, and a perfectionist

• Systems thinker with healthy perfectionist tendencies

• Reliable internet and timezone flexibility

• Obsession with organised admin and delivery outcomes

• All staff use ‘TimeDoctor’ time tracker

Responsibilities:

• Scoping and quoting migration/service projects with potential and current clients

• Running discovery, handover, and demo calls with clients

• Translating non-technical customer needs into practical implementation within GHL/Tekmatix

• Managing a team of Teksperts and devs, assigning tasks, and ensuring quality delivery

• Tracking milestones, sending invoices, ensuring payments, and managing client communications throughout the project lifecycle

Education Requirements:

• Bachelor’s degree in Construction Management, Business Administration, or related field (or equivalent experience)

Experience Requirements:

• 8+ years of progressive experience in construction procurement, purchasing, or contract administration, preferably with MILCON or other federal construction projects

• Deep working knowledge of FAR, DFARS, UFC, UFGS, and USACE/NAVFAC procurement and construction standards

• Proven experience developing and managing subcontracts for complex, schedule-driven federal projects

• Strong understanding of construction sequencing, scopes of work, and cost structures

• Demonstrated ability to negotiate, execute, and manage subcontracts under tight schedule constraints

Other Requirements:

• Eligibility for security clearance (Secret or higher depending on project)

• Willingness to (occasionally) travel to project sites and supplier facilities as required

• Excellent communication, organization, and documentation skills with a high attention to detail

• Prior experience on USACE/NAVFAC-administered MILCON or federal projects

• Experience building or managing procurement workflows within a Design-Build or self-performing GC environment

• Strong understanding of cost accounting standards, contract compliance, and supplier diversity programs

• Familiarity with advanced construction technologies

• Certifications such as Certified Professional in Supply Management (CPSM), NCMA CPCM/CFCM, or PMP are preferred

• Track record of building and managing vendor networks for specialized federal construction trades

• Proficiency with procurement or project management platforms such as Procore, or similar systems

Responsibilities:

• Lead the full procurement lifecycle for MILCON projects, including trade outreach, bidding, bid leveling, and subcontract execution

• Develop and issue RFPs, bid packages, and scopes of work in compliance with FAR, DFARS, and DoD subcontracting regulations

• Ensure all subcontract agreements include the appropriate government contract flow-down clauses, reporting requirements, and compliance provisions

• Evaluate trade partner bids for completeness, cost competitiveness, and compliance with technical and contractual requirements

• Manage the flow-down implementation of all government contract requirements—including reporting, security, and quality control obligations—into ICON’s subcontracting framework