Benefits:

• Strong startup (and fun) culture

Experience Requirements:

• 4+ years of troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile robotics

• Experience with Git, ROS, YAML, and basic Python

• Experience with basic system administration and network configuration

• Experience with relational databases and SQL

• Experience reading and interpreting mechanical drawings, system block diagrams, circuit schematics, and engineering manuals

Other Requirements:

• Communication skills

• Empathy

• Safety orientation

• Attention to detail

• Comfort with electrical and mechanical tools

Responsibilities:

• Work with customers to deploy and support robotic fleets in the warehouse

• Provide detailed training to customer teams onsite

• Commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed

• Conduct routine and incident maintenance for our robot fleet

• Provide timely repairs and decrease the time our robots are out of production

Education Requirements:

• Certifications or completed courses in areas such as Cloud Computing, AI, Project Management, Business Analysis, or SaaS are considered a plus

• A degree in an engineering-related discipline is advantageous, particularly for understanding SaaS platform configuration aspects

Experience Requirements:

• Minimum of 5 years of work experience as a Business Analyst or a similar role within an IT company

• Knowledge of SaaS and B2B

• Experience in HR-tech preferred

• Knowledge of agile & enterprise architecture preferred

Other Requirements:

• Ability to articulate understanding of benefits/drawbacks of different solutions

• Exceptional written and verbal communication skills

• Be an analytical and structured thinker

• Ability to quickly grasp relationships of various disciplines and concepts

• Strong influence, advocacy and communication skills

Responsibilities:

• Work with Onboarding project manager to ensure that client onboarding and implementation happens seamlessly

• Work cross-functionally with customer success, account management, operations engineering, and product teams to deliver customer onboarding

• Conduct requirements gathering sessions with the client to understand their business process and requirements

• Work with the Customer Success team to design an appropriate onboarding plan as well as design the correct workflow templates and configuration of the platform to satisfy the needs of the client

• Conduct trainings for the client as well as UAT to ensure that the platform is configured as per the requirements

Benefits:

• Your growth is our growth

• Respect for individuality

• Technology for people

• Happy work environment

• Health and well-being support

Experience Requirements:

• 1-4 years

Benefits:

• Stock Options

• Flexible Vacation Policy

• Medical coverage through BlueShield and Kaiser

• Dental and Vision coverage through Beam

• 401(k) Plan

Experience Requirements:

• 3-5 years of customer support experience

• Experience in a high-tech SaaS industry

• Management or lead experience

• English - proficient in reading and writing

• Strong attention to detail

Other Requirements:

• Self-motivated with ability to work independently as well as thrive in a virtual team environment

• Strong commitment to working in a support role with a virtual team

• Constant communication with your team and other departments to keep an open dialogue going at all times

• Flexibility with special projects from time to time

• Ability to work to specified KPIs and performance expectations眼里

Responsibilities:

• You will learn and understand technical concepts and our platform and solutions

• You will perform problem analysis and deliver concise resolutions

• You will be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing

• You will initiate creative solutions to resolve problems

• Ability to work to specified KPIs and performance expectations眼里

Benefits:

• Stock Options

• Flexible Vacation Policy

• Medical coverage through BlueShield and Kaiser

• Dental and Vision coverage through Beam

• 401(k) Plan

Experience Requirements:

• At least three years in a customer-facing role

• High-energy and passionate about making customers successful and helping them exceed their business goals

• Program or project management experience ideally focused on onboarding or customer processes

• Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences

• Customer empathy to listen and understand the unique needs of customers眼里

Other Requirements:

• The utmost integrity in your customer interactions and collaboration with unitQ team members

• Adaptability to try new ways of doing things with the ability to learn from failures and move on

• Experience working for a high-growth stage startup

• Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings眼里

Responsibilities:

• Serve as the point of contact for customers and systematically track and address all customer questions and requests

• Lead new customer onboardings working in close conjunction with Sales and Operations teams

• Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience

• Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams

• Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform眼里

Benefits:

• Competitive salary and benefits package, including equity options and healthcare.

• The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.

• A fast-paced, dynamic work environment where your contributions will directly impact the company’s success.

• A collaborative culture that values professional growth and encourages taking on new responsibilities.

• Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.

Experience Requirements:

• Experience: 1-3 years in a role focused on office management or administrative support, ideally in a startup or fast-paced environment.

Other Requirements:

• Skills: Strong organizational and time-management skills, with the ability to manage competing priorities and handle confidential information.

• Attention to Detail: Exceptional attention to detail, ensuring precision in all tasks and processes.

• Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.

• Problem-Solving: A proactive and resourceful mindset, with a knack for identifying and resolving operational challenges efficiently.

• Logistics: This is a hands-on role where you'll be

Responsibilities:

• NY Office Management – 20% - Ensure the New York office is clean, stocked, and operational. Own office logistics, supplies, visitor experience, and support an upcoming office move.

• Culture & Engagement – 10% - Coordinate team events, celebrations, swag, and engagement programs that foster connection across offices. Support internal communications and feedback loops to continuously improve the employee experience.

• Onboarding Support – 10% - Deliver a smooth onboarding experience for new hires across NY and SF, including Day 1 logistics, scheduling, and in-person support. Coordinate onboarding communications, account setup, and monthly onboarding cohorts.

• Recruiting Coordination – 30% - Manage interview scheduling and candidate logistics across phone, video, and onsite interviews. Partner with recruiters and hiring managers to ensure a seamless, timely, and positive candidate experience. Own onsite interview operations for the NY office and help resolve scheduling changes efficiently.

• Administrative Operations – 30% - Support day-to-day operational needs, including recurring admin tasks, internal tracking, and IT coordination. Assist with planning and logistics for team offsites, colocations, and cross-functional projects.

Education Requirements:

• Psychologist qualification

Education Requirements:

• BOT/MOT

Education Requirements:

• BASLP

Education Requirements:

• BASLP

Benefits:

• In-house lunch

• Pension Plan

• Private Health insurance

• Parental leave benefits

• Workstation (including necessary equipment)

Experience Requirements:

• Minimum 3-4 years of experience in EA, PA, or executive project support roles, preferably supporting senior leadership and Thought Leadership initiatives.

• Proven expertise in managing complex calendars and coordinating across global time zones.

• Experience in driving PR activities, event coordination, and media outreach.

Other Requirements:

• Strong organizational and execution skills - able to push initiatives forward without overstepping decision-making boundaries.

• Excellent written and verbal communication skills.

• Fluency in English, with additional professional proficiency in Danish is an advantage.

• Comfortable working independently, driving projects, and ensuring progress behind the scenes.

Responsibilities:

• Strategically manage and prioritize the CEO's calendar

• Coordinate and facilitate strategic workstreams, such as workshops, leadership meetings, and follow-ups, ensuring continuity and flow

• Drive PR and Thought Leadership initiatives: proactively identify and secure opportunities for speaking engagements, interviews, media contributions, and event appearances.

• Collaborate closely with marketing, customer experience (CX), sales, and other internal teams to ensure seamless communication and maximize visibility initiatives.

• Support internal communications, helping maintain a connected and energized organization.

Benefits:

• You’ll get to help redefine how we work with AI.

• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence.

• You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.

• You’ll work with some of the smartest people you have met.

Experience Requirements:

• 5+ years of experience in technical customer success, partnership success, or a similar role with strong focus on troubleshooting and technical problem-solving, preferably B2B or SaaS space.

• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners.

• Deep understanding of AI and technical concepts and the ability to articulate these concepts to a technical audience, including engineers, developers, and IT teams.

• Strong communication skills with an ability to convey complex concepts to diverse audiences.

• Proven ability to manage and influence cross-functional teams without formal authority.

Other Requirements:

• Fluency in English and German (min. C1), additional languages are beneficial.

• Opportunity to travel and meet customers.

Responsibilities:

• Orchestrate and expand customer and engineering partner relationships, including managing customer interactions/stakeholders, and strategizing technical account growth.

• Support the go-to-market (GTM) teams in bolstering technical customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement.

• Collaborate daily with our Product team as well as GTM teams.

• Take full ownership of onboarding our customers, managing the transition, effectively integrate our API platform and ensuring they get the most out of our products.

• Act as primary technical point of contact for customers, proactively troubleshoot and resolve technical issues, coordinating with internal teams to diagnose, escalate and resolve complex problems.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!

• Competitive pay with daily access to earned wages.

• Comprehensive Medical, Dental and Vision Insurance for full-time employees.

• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).

• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.

Education Requirements:

• High School diploma, GED or equivalent education.

• Bachelor’s degree or equivalent work experience (preferred)

Experience Requirements:

• Supervisory experience is required.

• Four years of relevant work experience in the aviation or ground handling services industry (preferred)

Other Requirements:

• Must be at least 18 years of age.

• Must be able to obtain credentials required as per airport or state or customs requirements.

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Responsibilities:

• Oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.

• Ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

• Builds partnerships with customers and sets the example for the delivery of exceptional customer service.

• Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.

• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.

Education Requirements:

• Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration required

Experience Requirements:

• A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm required

• Experience in handling Contact Center & Conversational AI Implementations required

• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required

Other Requirements:

• Experience in Telco, Retail Banking space is a plus

Responsibilities:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting

• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams

• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization

• Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SOW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• At least 10 years’ experience in project management

• 6+ years of experience in leading project management teams and functions in high-growth, cross-functional technical environments

Other Requirements:

• Scaled a PMO and can navigate between strategy and execution with ease.

• PMP or equivalent certification, and you're an expert in modern project, change, and resource management methodologies.

• Successfully hired, coached, and developed seasoned project managers.

• Excel at influencing executive stakeholders, removing roadblocks, and driving alignment across functions.

• Strong business and product acumen that enables you to support nuanced decision-making and strategic goal setting.

Responsibilities:

• Set the strategy for the PMO, ensuring alignment and visibility with company priorities and maturity stage.

• Continuously refine team structure, roles, and responsibilities to meet evolving business needs.

• Build and maintain scalable project governance frameworks, tools, and standards that drive clarity, accountability, and execution excellence.

• Mentor and support a team of project managers working on high-impact, cross-functional programs.

• Provide thought partnership and hands-on support for navigating complex, ambiguous, or high-risk projects.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program.

• 401(k) retirement plan with company matching.

• Health, dental, and vision.

• Flexible Spending Accounts for health and dependent care expenses.

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

• 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

• Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

• Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

• Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

• Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

• Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

• Become an expert in the Everlaw platform!

• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

• Deliver tailored live learning sessions for Everlaw users.

• Help to ensure that our library of learning resources is having the maximum impact on our users.

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

• Solve Scalability Challenges

Experience Requirements:

• 3-5 years of customer support experience, preferably in SaaS or tech.

• Familiarity with support tools like Intercom.

• Experience building trust and establish rapport with customers at all levels.

Other Requirements:

• Excellent English communication skills.

• Ability to read JSON structure

• Ability to work independently in a fast-paced, remote environment.

• Technical troubleshooting skills and a passion for technology.

• Experience with AI or compliance solutions

• Basic knowledge of APIs or technical integrations

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls.

• Troubleshoot technical issues and ensure fast, effective resolutions.

• Collaborate with Product, Engineering, and Sales to improve customer experience.

• Maintain and update support documentation and knowledge bases.

• Advocate for customer needs and provide feedback to refine our platform.