Experience Requirements:

• At least 3 years of experience in Security/SecOps or DevOps

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management

• At least 4 years of experience working in Startups

• Experience in managing Upselling, renewals, and cross-selling

• Experience working with Technical customers

Other Requirements:

• Must communicate well in English in (writing, talking and presenting)

Responsibilities:

• Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.

• Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.

• Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.

• Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers.

• Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.

Benefits:

• Competitive salary and performance-based bonuses

• Opportunity to work with cutting-edge AI technology

• Modern, chic office space in a vibrant neighborhood

• Regular team outings and off-sites

• Potential for significant ESOP grants based on performance

Education Requirements:

• B.Tech degree or equivalent

Experience Requirements:

• Strong technical aptitude and ability to quickly learn new software

• Excellent communication skills and cultural adaptability

• Project management and organizational skills

• Problem-solving and troubleshooting abilities

• Data analysis and interpretation skills

Responsibilities:

• Provide Resolution-Focused Support

• Knowledge Base and Process Optimization

• Strategic Client Onboarding

• Drive Product Adoption Through Proactive Configuration

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 3 - 7 years in a similar role within an international / B2B SaaS company

• Proven experience in Enterprise Customer Success, including track record of attaining targets

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

• Familiarity with Value Selling and ability to do deep discovery with customers

Other Requirements:

• Detail-oriented mindset with a focus on continuous improvement and operational excellence

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth and Expansion

• Performance Tracking

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 3 - 7 years in a similar role within an international / B2B SaaS company

• Proven experience in Enterprise Customer Success, including track record of attaining targets

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

• Familiarity with Value Selling and ability to do deep discovery with customers

Other Requirements:

• Detail-oriented mindset with a focus on continuous improvement and operational excellence

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth and Expansion

• Performance Tracking

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 5-7 years+ in a similar role within a B2B SaaS company.

• Proven experience working with larger enterprise customers, including a track record of attaining and exceeding targets

• Interest in generative AI for knowledge workers at Enterprise scale

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

Other Requirements:

• Familiarity with Value Selling and ability to do deep discovery with customers

• Demonstrated project management experience, including planning, execution, and stakeholder management

• Detail-oriented mindset with a focus on continuous improvement and operational excellence. Curiosity and grit.

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth, Expansion, and Risk

• Performance Tracking

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 5-7 years+ in a similar role within a B2B SaaS company.

• Proven experience working with larger enterprise customers, including a track record of attaining and exceeding targets

• Interest in generative AI for knowledge workers at Enterprise scale

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

Other Requirements:

• Familiarity with Value Selling and ability to do deep discovery with customers

• Demonstrated project management experience, including planning, execution, and stakeholder management

• Detail-oriented mindset with a focus on continuous improvement and operational excellence. Curiosity and grit.

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth, Expansion, and Risk

• Performance Tracking

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Education Requirements:

• Bachelors/Masters degree in a quantitative field, e.g. business, economics, data science

Experience Requirements:

• 5+ yrs of work experience in business intelligence or analytics

Other Requirements:

• You are so proficient in SQL that you’re able to up-level other SQL users around you.

• You are very good at building dashboards and communicating insights via data visualizations leveraging standard BI tools like Metabase, Tableau, PowerBI, Qliksense.

• You are very familiar with Salesforce and the particulars of its data model.

• You are concise and precise in written and verbal communication appropriate to the technical background of your audience.

• You are able to work with short timelines with as few back and forth as possible across large time zone differences

Responsibilities:

• Be a fully hands-on individual contributor.

• Build dashboards to meet the most recurring needs of Marketing, Sales and Finance partners, iterate on them based on XFN feedback and maintain them.

• Own our BI tool and drive necessary migrations of dashboards from other tools, undertake net new dashboards.

• Foster and engage with citizen analysts from Marketing, Sales and Finance Operations to inform decision making at scale.

• Provide one-off data-oriented analyses on high priority & urgent questions to help make Glean’s GTM/Finance operations more effective, e.g. prepare analyses to create marketing material with quantitative insights, help a pilot convert into a deal, help a deal turn into an upsell, and provide quantitative inputs to a financial model.

Education Requirements:

• Bachelor's degree in computer science, software engineering, or related field

Experience Requirements:

• > 3 years

Other Requirements:

• Experience in optimization and automation for customer support systems

• Experience working with blockchains

• Experience with threshold protocols (MPC)

• Experience writing code in Rust

• Experience using AWS

Responsibilities:

• Follow up on technical support queries and provide prompt feedback

• Track and prioritize customer queries and issues, and escalate to the team as needed

• Contribute to bug fixes and features in the code base

• Establish solid troubleshooting processes

• Work with team leaders to incorporate user feedback into roadmaps

Benefits:

• Competitive base salary

• Equity

• Benefits

Education Requirements:

• Bachelor's degree in Computer Science or related field

Experience Requirements:

• 3+ years of experience with deep learning models in production

• 2+ years of experience in a customer-facing role

Other Requirements:

• Designed novel and innovative solutions for technical platforms in a developing business area

• Strong technical aptitude to partner with engineers and proficiency in software engineering

• Ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand, finding simple, easy-to-understand solutions

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities

• A love of teaching, mentoring, and helping others succeed

• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders

Responsibilities:

• Act as the primary technical advisor for prospective customers evaluating LLM and finetuning projects on Lamini platform

• Partner closely with account executives to understand customer requirements

• Drive technical decision making by advising on optimal setup, architecture, and integration of Claude into the customer's existing infrastructure

• Support customer onboarding by working cross-functionally to ensure successful ramp and adoption

• Travel occasionally to customer sites for workshops, implementation support, and building relationships

Experience Requirements:

• Experience of writing for and scripting AI assistants (advantage, not essential)

• Experience with words in any context (advantage)

Other Requirements:

• Excellent spoken and written English

• MS Excel skills

• Enjoy recognising and analysing patterns

• Ability to work systematically

• Willingness to learn conversation platform skills

Responsibilities:

• Designing natural conversations with a high level of English language

• Crafting dialogue flows appropriate to the client’s needs and creative direction

• Ensuring understanding of end user needs

• Analysing conversations and performance monitoring

• Implementing data-driven improvements

Benefits:

• Competitive benefits

• Remote work

• International off-sites

• Four weeks of mandatory vacation

Other Requirements:

• Passionate about people, fair selection processes, solving problems, and keen to continuously improve our customer experience

• Able to build relationships quickly

• Great written and verbal communication skills with a natural empathy for our users

• Great listener and observer

• Comfortable bridging customer needs and product roadmaps

• Self-starter and resilient; always eager to learn and find ways to improve our processes

• Comfortable working in an ambiguous environment and thrive in fast-paced environments

• Excellent organizer and problem-solver with high EQ and a growth mindset

Responsibilities:

• Help solve our customers’ needs and encourage them to get the best from what we offer - thinking of ways to improve and systematize their experience and our customer service

• Account management: be the main point of contact for many of our customers - starting from the onboarding, take care of them and learn about their experiences

• Provide outstanding service and experience to our customers throughout their journey (create content for our Knowledge Base and support their onboarding journey)

• Engage the internal team in a data-driven manner and channel back customer stats and feedback - be a key link between customers and our product team. Actively involved in how we can further improve the product.

• Troubleshooting. Have a leading role in investigating cases and recreating issues by working closely with the Product and Engineering teams and resolving missed use cases and bugs

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience

Experience Requirements:

• 2+ years experience in relevant areas

• Basic Python coding skills

• Experience working in Linux/Unix environments

• Knowledge of networking fundamentals (Autonomous Systems), entities (routers, firewalls), protocols (ARP, IPv4/v6, ICMP, TCP, UDP, HTTP, HTTPS, TLS, BGP)

Experience Requirements:

• 5+ years experience in cyber security with technical roles

• Customer success experience for large organizations

• Fluent English

Other Requirements:

• Project management skills (certification preferred)

• Experience with HubSpot (preferred)

• Experience in intelligence industry as vendor/integrator (preferred)

• Technical skills to use products/services

• Experience managing/training diverse groups according to company standards

• Knowledge of cyber attack TTPs

• Experience reproducing known vulnerabilities (POC)

Responsibilities:

• Build and maintain trust with new and existing customers

• Set clear goals for customer retention

• Onboarding and continuous user training

• Collaborate with internal stakeholders as customer advocate

• Maintain and improve service quality for UltraRed customers globally supporting global clients (multi-lingual ideal but English essential) in all time zones; upsale services and products; follow up on customer escalations/concerns for improving experience; improve contract renewal rate, decrease churn rate

Benefits:

• 401K and AD&D

• Healthcare

• Global Exchange Program

• Work from anywhere

• Employee stock options

Education Requirements:

• Bachelor’s Degree in a data-related field

Experience Requirements:

• 3+ years of experience in making analytical, data-driven decisions

• 3+ years of experience manipulating data sets using SQL

• 3+ years of experience working collaboratively with different stakeholders

Other Requirements:

• Ability to think strategically, analyze and interpret product behavioral data

• Fluent written and verbal communication skills in English and Hebrew

• Strong data storytelling abilities

Responsibilities:

• Be the focal point in terms of data familiarity, business goals and KPIs

• Help promote a data-driven culture

• Proactively perform data analysis

• Attend customer-facing meetings and convey data insights

• Build reports, dashboards and metrics

Education Requirements:

• Bachelor's degree in Engineering or Computer Applications

Experience Requirements:

• 2+ years of experience in technical support, customer service, or related fields

• Experience working with software installation and configuration, preferably in a SaaS environment

Other Requirements:

• Excellent problem-solving and troubleshooting skills

• Strong communication skills

Responsibilities:

• Work closely with Product and Engineering teams

• Provide ongoing technical support to existing customers

• Configure the SaaS product to meet customer needs

• Collaborate with cross-functional teams

• Create and maintain technical documentation

Benefits:

• Fully Remote

• Flexible work hours and work arrangements

• Competitive compensation

• Unlimited PTO

• Company wide Winter Holidays

Experience Requirements:

• 2+ years of experience in digital marketing with a focus on CRM management, email marketing, and lead nurturing workflows

• Proven experience in SEO with a strong track record of improving search rankings, traffic, and user engagement

Other Requirements:

• Strong analytical skills and experience with marketing tools such as Google Analytics, Google Search Console, SEMrush, and HubSpot or Salesforce

• Experience working in a SaaS or tech startup environment is a plus

• A passion for staying up-to-date on the latest marketing trends, SEO practices, and CRM tools

Responsibilities:

• SEO Strategy Development

• Keyword & Competitor Analysis

• Collaboration for Best Practices

• Performance Monitoring & Optimization

• Email Campaigns

Benefits:

• Competitive salary

• Competitive stock options

• Comprehensive health benefits medical, dental, vision

• Flexible time off policies

• Quarterly team off-sites Travel and meetings will be pre-arranged Everyone works on their own time zone, and we align team meetings on a common time that works for all There are no water cooler conversations for a selected few, everyone has a voice Remote-First Culture HQ in Seattle In-Person Time Diversity Opportunity An inclusive and diverse work environment where you can have impact

Experience Requirements:

• You have experience understanding customer technical requirements, translating them into implementation, and conveying that to both the customer and internally.

• You have experience providing customer support on a technical product

• You are a great communicator. Your verbal and written communications convey confidence and professionalism.

• You needn’t be a master software developer, but you have experience in a few common high-level languages such as JavaScript, Python, or Go

Responsibilities:

• lead and track customer on-boarding meetings

• track and ensure commitments to customers are being met

• guide customers in how to best deploy our product in their (perhaps complex) environments

• learn from customer on-boarding and develop documentation, code examples, and automations that will help customers as they adopt Nametag