ClearFeed
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About
ClearFeed is an AI-powered platform designed to streamline customer and employee support within Slack and Microsoft Teams environments. It integrates with various ticketing, issue management, and CRM systems and offers GPT-powered responses based on company data. The platform provides features such as Slack reminders, insights, ticketing integration, and Jira integration. The company is founded by experienced entrepreneurs and backed by notable investors.
Platform
Task
Features
• gpt-powered answers
• ai-powered bi-directional integration
• integrations with ticketing and engineering tools
• slack jira integration
• slack ticketing integration
• slack insights
• slack reminders
• automated bot responses
FAQs
Which product is suitable for my use case?
ClearFeed offers three products: External Helpdesk (for supporting customers via Slack Connect), Internal Helpdesk (for supporting internal employees on Slack), and ClearFeed Integrations (2-way integration between Slack and existing tools).
What is the unit of pricing for each of ClearFeed’s products?
External Helpdesk pricing is based on Slack Connect channels; Internal Helpdesk, on agents; and ClearFeed Integrations, on tickets.
What are the differences between ClearFeed integrations and Internal Helpdesk products?
Internal Helpdesk is a standalone Slack-based helpdesk, while ClearFeed Integrations is a bi-directional integration between Slack and other systems. Internal Helpdesk serves as the primary ticketing system, Integrations uses another system as the system of record.
Does ClearFeed offer ClearFeed Integration products in Slack Connect channels?
Currently, ClearFeed integrations aren't available for Slack Connect channels. Use "ClearFeed for External Helpdesks" instead.
Can I use multiple products in the same company?
Yes, use separate ClearFeed accounts for each product.
Can ClearFeed be used by many teams within an organization?
Yes, ClearFeed can be used by many teams within an organization (Customer Support, DevOps, etc.), choosing the product (Internal Helpdesk, External Helpdesk, Integrations) most fitting to the use case.
Can I use ClearFeed for multiple Slack workspaces?
Yes, create multiple ClearFeed sub-accounts, each connected to a different Slack workspace.
Who is considered an agent on ClearFeed?
An agent is a Slack user who can assign requests within ClearFeed. Add agents when creating or updating a collection.
If I am an agent on multiple projects and collections will I be only counted once?
Yes, you're only counted once, even if you're part of multiple collections or projects.
Can non-agents participate in ticketing without paying for the agent license?
Yes, they can participate in channels and review tickets, but not assign tickets.
What is the additional pricing beyond 200 tickets/agent/month?
Beyond 200 tickets/agent/month, you're charged for extra agents in blocks of 200 tickets.
How is the total number of Slack Connect channels determined?
External Helpdesk pricing is based on the maximum number of Slack Connect channels ClearFeed is added to on any date within the month.
Can I remove ClearFeed from a channel to which already added?
Yes, you can remove ClearFeed from a channel; you're only charged for channels where ClearFeed is active during the month.
Will I be billed based on the number of Agents or Customers on my Slack?
No, billing is not based on the number of customers or agents, only Slack Connect channels.
Will I be billed based on the number of tickets?
No, billing is not based on the number of tickets.
Pricing Plans
Free
Free Plan• 30 Tickets / Month
• Tickets from Slack channels
• Email Tickets (ClearFeed Domain)
• Single Slack Workspace
• Web Inbox
• Triage Channels on Slack
• Pending Response Alert
• Out of Office auto responses
• Business Hours & Holidays
Starter
USD24.00 / per agent per month• Unlimited Tickets
• Private Tickets on Slack
• Multiple Slack Workspaces
• Automations
• Email Tickets (Custom Domain)
• Unlimited Custom Fields
• Single Intake Form
• Basic Workload Reports
• Basic Assignment Rules
• Integrations with Ticketing and Engineering Tools
Professional
USD49.00 / per agent per month• Everything in STARTER
• Employee Portal
• Multiple Custom Forms
• SLA Management
• Advanced SLA Reports
• CSAT Surveys
• White Label ClearFeed
• GPT-Powered Automated Answers
• Advanced AI Agent Assistant with External Knowledge Sources
• AI Deflection Reports
Enterprise
Unknown Price• Everything in Professional
• Event API Subscription
• SSO with SAML provider
• Custom DPA & Security Review
• Custom MSA
Job Opportunities
Associate Growth Manager
AI-powered customer and employee support platform for Slack and MS Teams, integrating with various helpdesk and project management tools.
Benefits:
Hybrid work
Team Lunches
Relocation Assistance
Education Requirements:
Bachelor’s degree in Engineering, BCA/MCA, Business Management or a related field
Experience Requirements:
0-2 years of experience in sales, marketing or growth in SaaS
Other Requirements:
Strong creative communication & writing ability
Strong problem solving skills
Collaborative mindset
Comfortable working on the US time zone
Responsibilities:
Understand customers’ needs
Source new sales opportunities
Utilize cold email marketing tools
Craft targeted cold email copy
Run A/B tests on messaging
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Technical Support Engineer
AI-powered customer and employee support platform for Slack and MS Teams, integrating with various helpdesk and project management tools.
Education Requirements:
Bachelor's degree in Engineering or Computer Applications
Experience Requirements:
2+ years of experience in technical support, customer service, or related fields
Experience working with software installation and configuration, preferably in a SaaS environment
Other Requirements:
Excellent problem-solving and troubleshooting skills
Strong communication skills
Responsibilities:
Work closely with Product and Engineering teams
Provide ongoing technical support to existing customers
Configure the SaaS product to meet customer needs
Collaborate with cross-functional teams
Create and maintain technical documentation
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