Richpanel
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About
Richpanel is an AI-powered customer service platform designed to automate customer support tasks and improve customer satisfaction. It offers features like a self-service portal, help desk, social media AI, and sidekick AI. Richpanel is used by 2,000+ brands and is backed by Sequoia Capital.
Platform
Task
Features
• order management
• self-service portal
• ai-powered support
• help desk
• branded help center
• returns and exchanges
• sidekick ai
• social media ai
FAQs
How many tickets are included in each plan?
All Richpanel plans come with unlimited tickets and automations. We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume. This way, you can scale your support without worrying about exceeding ticket limits.
Can I switch plans at any time?
Absolutely! Plan changes can be made at the end of your current billing term. If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year. This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.
What happens if I exceed my plan's limits?
For Helpdesk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change. For Self-Service plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier. We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.
Do I have to pay for all users I add to Richpanel?
No, payment is only required for users designated as support agents, those who actively respond to customer queries. Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments. This ensures you only pay for what you truly need.
What channels can I manage with Richpanel?
Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments). For phone support, we integrate with VOIP providers. Additionally, Richpanel integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.
What integrations are available with Richpanel?
Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support. This includes direct connections with leading ecommerce platforms, social media channels, VOIP providers for phone support, and popular marketing tools. We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations [here](https://www.richpanel.com/integrations).
How does data migration work when switching from another platform?
Switching to Richpanel is designed to be smooth and hassle-free. Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform. We provide personalized support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations. Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.
Is my data used for training OpenAI models?
Absolutely not. At Richpanel, we prioritize your privacy and data security. We utilize OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII). Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.
Can I get a demo of the platform before I make a decision?
Yes, absolutely! We encourage you to explore Richpanel's capabilities firsthand. You can request a personalized demo with one of our product specialists, who will walk you through the features and benefits of our platform tailored to your specific needs. This is a great opportunity to see how Richpanel can transform your customer support experience. Book a demo [here](https://www.richpanel.com/demo).
Pricing Plans
Pro
USD600.00 / per month• Lite onboarding
• Named success manager
• Self-service on SMS
• Subscriptions management
Enterprise
Unknown Price• Multiple Brands
• Multiple languages
• Conceirge Setup
• Subscriptions management
Job Opportunities
Head of Growth
Richpanel uses AI to automate customer service, offering self-service and help desk features.
Benefits:
Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighborhood
Regular team outings and off-sites
Potential for significant ESOP grants based on performance
Education Requirements:
B.Tech degree or equivalent
Experience Requirements:
2+ years experience working with B2B SaaS products
Responsibilities:
Develop and A/B test Richpanel's market positioning
Create compelling funnels
Leverage partner collaborations, search marketing, and LinkedIn marketing
Build our agency partner network
Partner with Youtube influencers
Show more details
Customer Success Manager
Richpanel uses AI to automate customer service, offering self-service and help desk features.
Benefits:
Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighborhood
Regular team outings and off-sites
Potential for significant ESOP grants based on performance
Education Requirements:
B.Tech degree or equivalent
Experience Requirements:
Strong technical aptitude and ability to quickly learn new software
Excellent communication skills and cultural adaptability
Project management and organizational skills
Problem-solving and troubleshooting abilities
Data analysis and interpretation skills
Responsibilities:
Provide Resolution-Focused Support
Knowledge Base and Process Optimization
Strategic Client Onboarding
Drive Product Adoption Through Proactive Configuration
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Account Executive
Richpanel uses AI to automate customer service, offering self-service and help desk features.
Benefits:
Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighborhood
Regular team outings and off-sites
Potential for significant ESOP grants based on performance
Experience Requirements:
Proven track record in B2B SaaS sales
Strong understanding of AI and customer support technologies
Excellent communication and presentation skills
Demonstrated ability to managing free trials
Responsibilities:
Achieve a 40% win rate on assigned demos
Convert 20% of Product-Led Growth (PLG) leads
Meet or exceed quarterly revenue targets
Conduct effective needs discovery
Manage and guide customers through free trials
Show more details
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