Hireguide

Benefits:

• Competitive benefits

• Remote work

• International off-sites

• Four weeks of mandatory vacation

Other Requirements:

• Passionate about people, fair selection processes, solving problems, and keen to continuously improve our customer experience

• Able to build relationships quickly

• Great written and verbal communication skills with a natural empathy for our users

• Great listener and observer

• Comfortable bridging customer needs and product roadmaps

• Self-starter and resilient; always eager to learn and find ways to improve our processes

• Comfortable working in an ambiguous environment and thrive in fast-paced environments

• Excellent organizer and problem-solver with high EQ and a growth mindset

Responsibilities:

• Help solve our customers’ needs and encourage them to get the best from what we offer - thinking of ways to improve and systematize their experience and our customer service

• Account management: be the main point of contact for many of our customers - starting from the onboarding, take care of them and learn about their experiences

• Provide outstanding service and experience to our customers throughout their journey (create content for our Knowledge Base and support their onboarding journey)

• Engage the internal team in a data-driven manner and channel back customer stats and feedback - be a key link between customers and our product team. Actively involved in how we can further improve the product.

• Troubleshooting. Have a leading role in investigating cases and recreating issues by working closely with the Product and Engineering teams and resolving missed use cases and bugs