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Neuron7

Senior Data Engineer

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringonsiteBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • 4+ years of experience in data engineering, with a focus on building large-scale data systems. In-depth knowledge of ELT processes and Lakehouse architecture.

  • Data Pipelines: Expertise in Python and Scala for data pipeline development. Proven experience with Apache Spark and Databricks for big data processing and analytics.

  • Hands-on experience with observability tools like Prometheus, Grafana, and ELK stack/OpenSearch.

  • Experience with real-time streaming systems such as Kafka and Flink.

  • Experience in working with large datasets and high-throughput data environments.

Other Requirements:

  • Familiarity with cloud platforms like Azure, GCP, or AWS.

  • Strong problem-solving skills and ability to work in fast-paced environments.

  • Excellent communication and collaboration skills.

Responsibilities:

  • Development and implementation of advanced data models to extract insights from complex datasets.

  • Collaborate with cross-functional teams to devise data-driven solutions for service optimization.

  • Conduct experiments and analyses to enhance service predictions and outcomes.

  • Present findings and actionable recommendations to stakeholders, translating complex data insights into clear, understandable concepts.

  • Mentor junior data scientists and foster a collaborative team environment.

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Neuron7

Senior Data Scientist

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

sciencehybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • 6+ experience as a Data Scientist, with a focus on AI-driven environments.

  • Expertise in data manipulation and analysis tools (e.g., Python, R, SQL).

  • Extensive experience with machine learning frameworks and algorithms.

  • Strong familiarity with both structured and unstructured data sources.

Other Requirements:

  • Excellent problem-solving skills and the ability to communicate complex concepts effectively to non-technical stakeholders.

  • A collaborative mindset and a passion for innovation, with a proven track record of leading projects to success.

Responsibilities:

  • Development and implementation of advanced data models to extract insights from complex datasets.

  • Collaborate with cross-functional teams to devise data-driven solutions for service optimization.

  • Conduct experiments and analyses to enhance service predictions and outcomes.

  • Present findings and actionable recommendations to stakeholders, translating complex data insights into clear, understandable concepts.

  • Mentor junior data scientists and foster a collaborative team environment.

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Neuron7

Staff Data Scientist

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

sciencehybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • Minimum 10 years of experience in data science, with a focus on NLP , LLM and unstructured data processing.

  • Proven track record of launching NLP-driven products to live users.

  • Expertise in Python and standard libraries such as PyTorch, NLTK, and Scikit-learn.

  • Experience with Transformer-based models (e.g., BERT, RAG,GPT ).

  • Strong experience with one or more cloud platforms (Azure, GCP, AWS) for hosting and deploying AI/ML products.

Other Requirements:

  • Familiarity with data engineering pipelines and best practices.

  • Proficiency in SQL for analytics and data manipulation.

  • Excellent problem-solving skills and ability to work with large-scale datasets.

  • Strong interpersonal and communication skills, with the ability to mentor team members and interact with customers effectively.

Responsibilities:

  • Lead the development and deployment of NLP-based solutions to process and analyze unstructured data at scale.

  • Design, train, and optimize machine learning models using libraries such as PyTorch, NLTK, and Scikit-learn.

  • Architect and deploy AI/ML products on cloud platforms like Azure, GCP, or AWS.

  • Collaborate with data engineering teams to ensure seamless integration of AI models into production systems.

  • Perform advanced SQL analytics to extract actionable insights from structured datasets.

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Neuron7

Lead Software Engineer -Backend

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringhybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • Minimum 10 years of professional experience in backend development.

  • Min 4 year in AI NLP or ML hand on experience is required

  • Expertise in one of the following programming languages: Java, Python, or Golang.

  • Proven experience in building and maintaining distributed systems at scale.

  • Familiarity with at least one major cloud platform (Azure, AWS, or GCP).

Other Requirements:

  • Strong understanding of system design, architecture patterns, and data structures.

  • Experience with relational and NoSQL databases.

  • Proficiency in developing RESTful APIs and microservices.

  • Solid understanding of security best practices and performance optimization.

  • Excellent problem-solving and debugging skills.

  • Strong communication and collaboration skills.

Responsibilities:

  • Design, implement, and maintain scalable backend systems.

  • Develop and optimize distributed systems capable of handling large-scale traffic and data.

  • Lead the architecture and design of critical components and systems.

  • Write clean, maintainable, and efficient code

  • Collaborate with product managers, frontend engineers, and other stakeholders to deliver end-to-end solutions.

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Neuron7

Senior Software Engineer -Backend

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringhybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • 5+ years of experience in backend engineering or a similar role.

  • Hand on experience in LLM , NLP

  • Proficiency in programming languages such as Java, or Python

  • Strong experience with database management systems (e.g., PostgreSQL, MongoDB) and data modeling.

  • Familiarity with cloud services (e.g., AWS, Azure, GCP) and microservices architecture.

Other Requirements:

  • Excellent problem-solving skills and the ability to communicate complex technical concepts effectively to diverse stakeholders.

  • A collaborative mindset and a passion for innovation, with a proven track record of delivering high-quality projects.

Responsibilities:

  • Lead the design, development, and maintenance of scalable backend systems and APIs that support our AI-driven platform.

  • Collaborate with cross-functional teams to ensure seamless integration of backend services with frontend applications.

  • Optimize system performance, reliability, and scalability through best practices and innovative solutions.

  • Troubleshoot complex issues and implement solutions to improve application functionality and user experience.

  • Mentor junior engineers, fostering a culture of knowledge sharing and continuous improvement.

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Neuron7

Staff Software Engineer -Backend | 10-15 Y | Bengaluru

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringhybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • Minimum 10 years of professional experience in backend development.

  • Min 4 year in AI NLP or ML hand on experience is required

  • Expertise in one of the following programming languages: Java, Python, or Golang.

  • Proven experience in building and maintaining distributed systems at scale.

  • Familiarity with at least one major cloud platform (Azure, AWS, or GCP).

Other Requirements:

  • Strong understanding of system design, architecture patterns, and data structures.

  • Experience with relational and NoSQL databases.

  • Proficiency in developing RESTful APIs and microservices.

  • Solid understanding of security best practices and performance optimization.

  • Excellent problem-solving and debugging skills.

  • Strong communication and collaboration skills.

Responsibilities:

  • Design, implement, and maintain scalable backend systems.

  • Develop and optimize distributed systems capable of handling large-scale traffic and data.

  • Lead the architecture and design of critical components and systems.

  • Write clean, maintainable, and efficient code

  • Collaborate with product managers, frontend engineers, and other stakeholders to deliver end-to-end solutions.

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Neuron7

Product Manager – Next-Gen Search | Bangalore

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

producthybridBengalurufull-time

Experience Requirements:

  • 5+ years of product management experience, preferably in search- or field service-related products

  • Experience with AI-powered diagnostics, field service management (FSM), or customer support automation.

Other Requirements:

  • Familiarity with modern search concepts vector/hybrid search, RAG architectures, reinforcement learning, NER, query expansion/rewriting, knowledge graphs, intent recognition, and conversational search

  • Strong expertise in leveraging data and user behavior for search optimization

  • Experience with customer service and field service management (FSM) platforms such as ServiceNow, Salesforce Service Cloud, or Microsoft Dynamics.

Responsibilities:

  • Define and execute the product roadmap for Neuron7’s Search product, focusing on search relevance, configurations, and insights Define and execute the product roadmap for Neuron7’s Search products, focusing on search relevance, configurations, and insights

  • Develop AI-driven insights to help customers track and improve search KPIs

  • Work with data science and engineering teams teams to implement intelligent search capabilities like vector/semantic search, RAG, and reinforcement learning for search optimization

  • Explore and implement concepts for Conversational Search where relevant for service cases

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Neuron7

Senior Automation Test Engineer – Bangalore

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringhybridBengalurufull-time

Benefits:

  • Competitive salary, equity, and performance bonuses

  • Paid sick leave

  • Latest MacBook Pro and best-in-class tools

  • Comprehensive health insurance coverage

  • Paid parental leave

Education Requirements:

  • Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field from a Tier-1 institution

Experience Requirements:

  • 4–7 years of experience in AI/ML development, including hands-on work with LLMs systems

  • Demonstrated ability to take research concepts into production-grade systems

Other Requirements:

  • Strong proficiency in Python and ML frameworks like TensorFlow or PyTorch

  • Experience with Large Language Models (e.g., GPT, Claude, LLaMA) including prompt engineering and fine-tuning

  • Hands-on knowledge of reinforcement learning, planning algorithms, and autonomous agent frameworks

  • Familiarity with cloud platforms (AWS, Azure, GCP) and MLOps practices

  • Strong understanding of AI pipelines, API development, and system integration

Responsibilities:

  • Design and build AI agents that autonomously plan and perform complex tasks using LLMs, reinforcement learning, and symbolic Machine Learning & NLP: Develop and fine-tune NLP models for natural language understanding, contextual decision-making, and conversational

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Testsigma

Frontend Architect

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Experience Requirements:

  • 10+ years of industry experience as a Front-end engineer.

  • 5+ years of full-time hands on experience as software developer working on modern frontend frameworks like ReactJS.

  • It is a bonus if you do have skills surrounding Docker, Node, NEXT JS, Java (Spring Boot), GraphQL, JEST, CI/CD workflow.

  • Experienced in developing responsive, interactive websites.

  • Experience writing unit and e2e test cases.

Other Requirements:

  • Problem-solving attitude.

  • Good interpersonal skills, team player and able to work with different cultures.

  • Extensive knowledge of agile software development

Responsibilities:

  • Participate in the entire product development lifecycle, focusing on coding and debugging

  • Write clean code to develop functional web applications

  • Troubleshoot and debug applications

  • Perform tests to optimize performance

  • Collaborate with different stakeholders to integrate user-facing elements with server-side logic

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Testsigma

Technical Architect - Salesforce

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • A killer salary

  • Opportunity to work in a fast-growing, high-growth SaaS StartUp with ownership to drive new initiatives.

  • Paid personal time off.

  • Strong result-oriented culture, promoting continuous giving and receiving of feedback.

  • Monthly team bonding activities, yearly anniversary party, fun & more!

Education Requirements:

  • Degree or equivalent proven experience required.

Experience Requirements:

  • 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform

  • Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds

  • Understanding of systems architecture and ability to design scalable performance-driven solutions

  • Understanding of key design patterns and large data volume limitations and best practices

  • Understanding of data sharing and visibility considerations and how these play into platform architecture

Responsibilities:

  • Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

  • Translate business requirements into well-architected solutions that best leverage the Salesforce platform

  • Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

  • Provide oversight and governance of Salesforce projects

  • Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

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Testsigma

Senior QA Engineer

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Education Requirements:

  • BE/ B.tech/ MCA / BCA

Experience Requirements:

  • Require 4-6 years of experience in manual (functional, regression, sanity, integration)

  • Analyzing requirements/ feature enhancements and creating test cases

  • Should have experience in using any automation framework either for web applications or mobile apps or both.

  • Should be an expert in sanity, functional, re-testing, integration and regression testing

  • Experience in Web, mWeb, mobile application and API testing

Other Requirements:

  • Understanding of Agile methodology is must

  • Having good analytical, problem solving, communication skills and good team player

  • Experience in Eclipse, JUnit, Maven, TestNG etc open source tools is an added advantage

  • Good to have Jenkins exposure

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Testsigma

Senior AI Engineer

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours and Work from Office

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Education Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.

Experience Requirements:

  • 4-7 years of experience in AI engineering, machine learning, or related fields.

  • Proven track record of developing and deploying AI models in production environments.

  • Strong programming skills in languages such as Python, Java, or go.

  • Expertise in machine learning frameworks such as TensorFlow, PyTorch, Keras, or Scikit-learn.

  • Experience with data processing tools like Hadoop, Spark, or similar.

Other Requirements:

  • Solid understanding of statistics, probability, and algorithms.

  • Familiarity with cloud platforms (AWS, Azure, Google Cloud) for AI/ML deployment.

  • Excellent communication and collaboration skills.

Responsibilities:

  • Lead the design, development, and deployment of AI and machine learning models.

  • Collaborate with cross-functional teams to identify and solve complex problems using AI.

  • Conduct research to advance the state-of-the-art in AI and machine learning.

  • Implement scalable AI solutions for real-world applications.

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Testsigma

Lead Engineer - Frontend

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Experience Requirements:

  • 8 - 10 years of industry experience as a Front-end engineer.

  • 7+ years of full-time hands on experience as software developer working on modern frontend frameworks like ReactJS.

  • It is a bonus if you do have skills surrounding Docker, Node, NEXT JS, Java (Spring Boot), GraphQL, JEST, CI/CD workflow.

  • Experienced in developing responsive, interactive websites.

  • Experience writing unit and e2e test cases.

Other Requirements:

  • Problem-solving attitude.

  • Good interpersonal skills, team player and able to work with different cultures.

  • Extensive knowledge of agile software development

Responsibilities:

  • Participate in the entire product development lifecycle, focusing on coding and debugging

  • Write clean code to develop functional web applications

  • Troubleshoot and debug applications

  • Perform tests to optimize performance

  • Collaborate with different stakeholders to integrate user-facing elements with server-side logic

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Testsigma

Lead Engineer - Backend

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Experience Requirements:

  • 8+ years of experience in strong core java & J2EE skill

  • 8+ years of experience in Spring Boot.

  • 8+ years of experience in Spring and REST/SOAP services

  • Strong knowledge in Java web application design and development

  • Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs

Other Requirements:

  • Results oriented and focused on meeting deliverable timelines.

  • A team player with excellent communication skills.

Responsibilities:

  • Responsible for design & developing products involving Java, JEE, Springboot.

  • Object-oriented analysis and design using common design patterns.

  • Deep insight of Java and JEE internals such as memory management, transaction management, etc.

  • Design and develop features and modules for mission-critical applications.

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Testsigma

Product Marketing Manager

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

marketingonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Experience Requirements:

  • 4-8 years of product marketing experience in the B2B space, including driving messaging, positioning, and sales enablement.

  • Excellent understanding of the development, testing, test automation, and/or DevOps market. Candidates coming from SaaS background will be preferred.

  • An ability to understand tech and developer software including buyer behaviour and ideal customer profiles and translate tech content into great marketing material

Other Requirements:

  • Proven experience creating marketing plans & strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc.

  • Experience setting up campaigns and reporting with marketing automation platforms

  • Excellent project management, time management, and problem-solving skills with strongattention to detail.

  • Exposure in working towards/ enabling B2B Pipeline Generation, including managing campaigns and ROI analysis.

Responsibilities:

  • Develop product positioning, messaging, and packaging that resonates with customers and differentiate our organization in the market

  • Conceptualize and create educational product and solution content for a variety of platforms

  • Understand enterprise software buying/selling processes involving multiple decision-makersfor software purchases.

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Testsigma

SEO Lead

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

marketingonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Education Requirements:

  • Bachelor's degree in Marketing, Digital Marketing, or a related field (preferred).

Experience Requirements:

  • 4 to 6 Years of Proven experience as an SEO Analyst or in a similar role.

  • Having 3+ years of experience in the SAAS-based industry is a plus. In-depth knowledge of SEO tools and best practices.

  • Proficiency in using SEO software such as Moz, SEMrush, or Ah-refs. And a working knowledge of how to leverage them for impact.

Other Requirements:

  • Strong analytical skills and the ability to translate data into actionable insights.

  • Excellent communication and teamwork skills.

  • Detail-oriented with the ability to manage multiple projects simultaneously.

Responsibilities:

  • Keyword Research: Conduct thorough keyword research to identify relevant topics and high-traffic keywords for our industry and target those for higher rankings.

  • On-Page Optimization: Optimize website content, meta tags, headings, images, and all on-page factors to improve page rankings.

  • Off-Page Analysis: Create and Implement an off-page strategy and backlink analysis based on in-depth research and analysis Technical SEO: Perform website audits to identify technical SEO issues and collaborate with the development team to implement necessary fixes.

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Testsigma

Partner Onboarding Specialist

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

salesonsiteBengalurufull-time

Benefits:

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc

Experience Requirements:

  • 1+ years of experience in Business Development (or) Partnerships, in SAAS industry is a must.

  • Excellent written and verbal skills.

  • Skilled in prospecting and outreaching.

Other Requirements:

  • Being highly passionate about learning & growing in sales and partnerships.

  • Ability to handle rejections and stay focussed and driven.

Responsibilities:

  • You will be building your Named Partner Accounts from Enterprise/GSI organisations across EMEA.

  • Create sequences to enrich these accounts, multi-thread, identify new contacts to prospect and engage/build intent.

  • Drive Introductory calls - Be the facade of the organisation, both from a product and partnership standpoint and qualify the partnership fitment.

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Testsigma

Pre-sales Consultant

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

salesonsiteBengalurufull-time

Benefits:

  • Attractive salary

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Education Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field. Master's degree preferred.

Experience Requirements:

  • 2-6 years of Pre-sales experience working with B2B SaaS companies

  • Proven experience in a presales or technical sales role, preferably in the SaaS industry.

  • Experience with CRM systems, such as Salesforce or HubSpot.

Responsibilities:

  • Collaborate with the sales team to understand customer needs and requirements.

  • Conduct product demonstrations and presentations to showcase the features and benefits of our SaaS platform.

  • Customize product demonstrations to align with customer-specific use cases and objectives.

  • Respond to technical inquiries from potential clients and address any concerns or objections.

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Testsigma

Senior Product Manager

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

productonsiteBengalurufull-time

Benefits:

  • Attractive salary + Bonus

  • Very good equity program

  • Flexible working hours

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Experience Requirements:

  • 5+ years of relevant, hands-on Product Management experience at leading Enterprise / B2B companies with a minimum of 5+ years of experience in SaaS.

  • 4+ years of Development/QA/Testing/Test Automation experience is a must.

  • Must have a sound understanding of User Story Mapping and similar methodologies to clearly define user journeys understanding customer needs / requirements

Other Requirements:

  • Industry experience and familiarity with UI design and best practices, general programming languages, and concepts, including web and mobile application architectures and components, and software-as-a-service concepts.

  • Strong foundation in Design thinking and should have actively implemented its principles on products

  • Keen observable mind to under user behavior and experiment using user feedback.

Responsibilities:

  • Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed and define Key KPIs.

  • Deeply understand the needs of current and target developers, customers, and partners through regular interactions and quantitative and qualitative research, and represent their voice to internal teams.

  • Monitor product metrics to identify how well the customers are using a particular feature and improve it accordingly.

  • Create world-class product documentation for all kinds of users. Create great In-product messaging that resonates with different personas.

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Testsigma

Senior Technical Support Engineer

Testsigma is a cloud-based test automation platform powered by GenAI. It supports web, mobile, desktop, API, and Salesforce testing with plain English scripting and cross-browser/device compatibility.

engineeringonsiteBengalurufull-time

Benefits:

  • Attractive salary

  • 100% company-paid medical insurance

  • Daily catered lunch, free snacks, etc.

Education Requirements:

  • Bachelor’s degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.

Experience Requirements:

  • 4-6 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support

  • Basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS.

  • Basic understanding of cross-browser manual and automation testing

Other Requirements:

  • Excellent presentation and communication skills (both virtual and in-person)

  • Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration

  • Energetic and driven, hands-on individuals with a positive attitude

Responsibilities:

  • Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)

  • Manage customer queries and issues on Chat, Email, and on the Call.

  • Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc.

  • Manage ticket and chat SLAs.

  • Collaborate with Engineering, DevOps, and Product Management teams to address customer issues

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