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Neuron7

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About

Neuron7 is a Service Resolution Intelligence platform that leverages AI to help companies resolve complex customer issues faster and more accurately. It brings together knowledge from various data sources and subject matter experts to provide real-time resolutions and improve service metrics. Neuron7 offers features such as intelligent search, guided troubleshooting, and predictive service capabilities, all designed to integrate seamlessly into existing service workflows. It caters to industries like medical devices, industrial equipment, high tech, and telecom, and supports various service tiers, including self-service, call centers, technical support, and field service.

Platform
Web
Keywords
aicustomer servicetechnical supportfield serviceservice resolution
Task
issue resolution

Features

ai-powered search

integrations with salesforce, servicenow, microsoft, and sap

seamless integration with existing service workflows

ai-driven knowledge capture

ai-guided troubleshooting

intelligent service predictions: triage, route, and predict resolutions in seconds.

intelligent search: one right answer in seconds.

resolution pathways: turn-by-turn guidance for complex issues.

Pricing Plans

Custom Solutions
Unknown Price

Bespoke Customization & Maintenance

Data Drift Governance

Change Management Support

Training Support

KPI Improvement

Escalation Management

AI Software Service

AI Developer Services

AI Infrastructure Services

Single Tenant environment for Security Compliance (Soc 2, Type II Security Compliance), Hosted and Managed with No PII Data Stored to eliminate Hallucinations & Toxicity ​APIs and Integration

Job Opportunities

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Neuron7

Data Annotation Specialist

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

engineeringonsiteBengalurucontract

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Education Requirements:

  • A Bachelor’s degree (or higher)

  • Strong curiosity about how people think, express themselves, and how to distill, clarify, and label that information for AI and machine learning [applications](http://applications.Excellent).

Other Requirements:

  • Excellent Communication Skills: Strong ability to communicate complex technical information clearly and concisely, both written and verbal.

  • Technical Document Comprehension: Ability to read and understand technical documents, and annotate them with precision.

  • Graph & Flowchart Creation: Hands-on experience in creating graphs, charts, and flowcharts to visualize technical data.

  • Attention to Detail: A keen eye for ensuring accuracy in data annotation and visualization.

  • Technical Aptitude: Comfortable working with technical information and turning it into easily understandable visuals.

  • Flexible Working Hours: Availability to work flexible hours, primarily in the PST time zone.

  • Immediate Availability: Must be able to start immediately and commit to the full 6-month contract.

Responsibilities:

  • Document Review & Annotation: Thoroughly analyze technical documents, and accurately annotate key information and data points.

  • Graph & Flowchart Creation: Translate complex technical specifications into clear and concise graphs and flowcharts, ensuring accuracy and clarity.

  • Data Visualization: Develop graphs, charts, and other visual data representations to support documentation and aid in understanding.

  • Collaboration: Work closely with technical teams to ensure correct representation of data and processes.

  • Quality Control: Ensure all annotations and visual elements meet accuracy standards and align with the original documentation.

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Lead Data Scientist

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • Minimum 10 years of experience in data science, with a focus on NLP and unstructured data processing.

  • Proven track record of launching NLP-driven products to live users.

  • Expertise in Python and standard libraries such as PyTorch, NLTK, and Scikit-learn.

  • Experience with Transformer-based models (e.g., BERT, GPT).

  • Strong experience with one or more cloud platforms (Azure, GCP, AWS) for hosting and deploying AI/ML products.

Other Requirements:

  • Familiarity with data engineering pipelines and best practices.

  • Proficiency in SQL for analytics and data manipulation.

  • Excellent problem-solving skills and ability to work with large-scale datasets.

  • Hands on experience in deployment

  • Strong interpersonal and communication skills, with the ability to mentor team members and interact with customers effectively.

Responsibilities:

  • Lead the development and deployment of NLP-based solutions to process and analyze unstructured data at scale.

  • Design, train, and optimize machine learning models using libraries such as PyTorch, NLTK, and Scikit-learn.

  • Architect and deploy AI/ML products on cloud platforms like Azure, GCP, or AWS.

  • Collaborate with data engineering teams to ensure seamless integration of AI models into production systems.

  • Perform advanced SQL analytics to extract actionable insights from structured datasets.

Show more details

Senior Data Engineer

Neuron7 provides an AI-powered Service Resolution Intelligence platform that resolves complex issues faster with high accuracy. It improves service metrics across people, products and resolutions.

Benefits:

  • Competitive salary, equity, and spot bonuses.

  • Paid sick leave.

  • Latest MacBook Pro for your work.

  • Comprehensive health insurance.

  • Paid parental leave.

Experience Requirements:

  • 4+ years of experience in data engineering, with a focus on building large-scale data systems. In-depth knowledge of ELT processes and Lakehouse architecture.

  • Data Pipelines: Expertise in Python and Scala for data pipeline development. Proven experience with Apache Spark and Databricks for big data processing and analytics.

  • Hands-on experience with observability tools like Prometheus, Grafana, and ELK stack/OpenSearch.

  • Experience with real-time streaming systems such as Kafka and Flink.

  • Experience in working with large datasets and high-throughput data environments.

Other Requirements:

  • Familiarity with cloud platforms like Azure, GCP, or AWS.

  • Strong problem-solving skills and ability to work in fast-paced environments.

  • Excellent communication and collaboration skills.

Responsibilities:

  • Development and implementation of advanced data models to extract insights from complex datasets.

  • Collaborate with cross-functional teams to devise data-driven solutions for service optimization.

  • Conduct experiments and analyses to enhance service predictions and outcomes.

  • Present findings and actionable recommendations to stakeholders, translating complex data insights into clear, understandable concepts.

  • Mentor junior data scientists and foster a collaborative team environment.

Show more details

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