Customer Support Specialist (Federal)
Benefits:
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts
Paid parental leave
Experience Requirements:
at least 2 years of customer service experience
Other Requirements:
Authorized to work in the United States
Post-offer criminal background check and agency suitability clearance
Experience in eDiscovery (plus)
Responsibilities:
Answering client questions via phone and email
Teaching product functionality
Troubleshooting technical issues
Solving complex client tickets
Developing a strong relationship with the Product and Engineering teams
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