Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Experience Requirements:

• 5+ years’ experience in SaaS-based customer support, with 2+ years in a leadership role

• Proven experience in managing a high-volume, multi-tiered, multi-location technical support team

• Deep knowledge of Humanforce (or similar WFM/HRIS platforms) including Awards and compliance-related modules

• Experience driving SLA performance, CSAT improvement, and operational maturity

• Skilled in team coaching, performance management, and building team culture

Other Requirements:

• Strong stakeholder management and ability to influence cross-functional outcomes

• Familiarity with support tooling (Zendesk, Jira, dashboards) and reporting systems

Responsibilities:

• Lead, coach and manage a team of Support Specialists, Senior Support Specialists, Customer Leads and Technical Leads.

• Conduct regular 1:1s, performance reviews and career development conversations.

• Oversee support ticket management to ensure SLA adherence, quality, and efficiency.

• Monitor key performance indicators (e.g. time to resolution, CSAT, backlog).

• Act as a key escalation point for high-impact or sensitive customer issues.

Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1 learning

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Education Requirements:

• Bachelor’s degree in Business, Technology, or a related field (or equivalent experience)

Experience Requirements:

• 1–3 years of experience in any of the following areas: onboarding, business analysis, project coordination, consulting, or system administration

• Exposure to SaaS platforms or enterprise systems (e.g., CRM, Payroll, HCM) preferred

Other Requirements:

• Familiarity with workflows, business process mapping, and data handling

• Strong analytical and problem-solving skills

• Comfortable working with data and understanding system integrations at a high level

• Self-starter with the ability to juggle priorities in a dynamic environment

• Strong communication skills and a team-first mindset

Responsibilities:

• Execute system configuration tasks according to the design provided by senior consultants.

• Participate in internal reviews of implementation scope and requirements.

• Conduct unit testing and support defect resolution during the UAT cycle.

• Maintain accurate documentation of configurations and changes.

• Support User Acceptance Testing (UAT) by troubleshooting issues, correcting configurations, and revalidating outcomes.

Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1 learning

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Education Requirements:

• Certification of PRINCE2 or other relevant project management certifications (PMP or Agile desirable)

Experience Requirements:

• Demonstrated expertise in managing multiple software implementation projects simultaneously.

• Strong grasp of software project management principles and methodologies.

Other Requirements:

• Exceptional communication, presentation, and customer engagement skills

• Ability to work independently while maintaining a keen eye for detail and employing critical thinking

• Robust organisational and time management capabilities

• Effective problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment

• Proven track record in researching information effectively and applying it to practical challenges

Responsibilities:

• Project Delivery: Ensure our projects reach completion on schedule and within budget, guiding the journey from the exciting kick-off to the triumphant go-live moment.

• Customer and Stakeholder Engagement: Maintain regular communication with our customers, managing their expectations and ensuring satisfaction.

• Resource and Team Management: Partner with internal colleagues to effectively allocate resources, ensuring successful project execution and any necessary customisations.

• Process Improvement and Quality Assurance: Lead efforts to refine processes for enhanced project outcomes, focusing on key performance indicators like timelines, utilisation rates, and customer feedback.

• Risk Management and Compliance: Proactively identify and manage potential project risks, ensuring compliance with regulations and internal procedures while escalating significant risks as necessary.

Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Education Requirements:

• Bachelor's degree in a relevant field (or equivalent experience)

Experience Requirements:

• Proven experience in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems

Other Requirements:

• Energised by challenging, evolving work environments and excels at untangling complexities

• Advanced expertise in data analysis and manipulation within Microsoft Excel

• Hands-on experience with APIs, including integration and troubleshooting

• Exceptional communication and interpersonal abilities for engaging with clients

• Familiarity with diverse project management methodologies

Responsibilities:

• Define Project Scope: Set clear project objectives, evaluate client needs, and develop comprehensive project plans.

• Empower Clients Through Training: Facilitate engaging training sessions, share valuable resources, and provide continuous support.

• Create Tailored Solutions: Personalise Humanforce's WFM platform to align with client-specific requirements.

• Conduct Rigorous Testing: Validate functionality and ensure seamless integration through thorough testing processes.

• System Integration Collaboration: Partner with IT teams to seamlessly integrate Humanforce with client systems.

Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1 learning

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Experience Requirements:

• Proven experience in a Customer Success, Account Management, or Strategic Customer role.

• Demonstrated success in managing strategic or enterprise-level accounts in a B2B environment.

• Strong commercial acumen with experience supporting or leading pre-sales conversations.

• Ability to identify signs of churn and proactively intervene.

• Experience running or participating in customer and internal business reviews.

Other Requirements:

• Excellent communication and relationship-building skills; able to influence at all levels

• Comfortable operating in ambiguity; solutions-focused with a ‘roll up your sleeves’ mentality

• Strong understanding of customer personas and industry-specific nuances is a plus

Responsibilities:

• Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention strategies.

• Lead Quarterly Business Reviews (QBRs) and UK-specific business reviews alongside senior leaders.

• Partner with Sales to support pre-sales activity, onboarding, and service scoping.

• Collaborate with UK-based partners and drive localised strategies aligned with market needs.

• Identify and support expansion and renewal opportunities within the customer base.

Benefits:

• A flexible working environment

• The opportunity to be part of a fast-growing tech company

• A focus on development with access to Go1 learning

• Paid parental leave and Quarterly Wellbeing Days

• Employee talent referral scheme (know great people, be rewarded)

Experience Requirements:

• Proven experience in Human Capital Management (HCM) or HRIS/ HR systems

Other Requirements:

• Energised by challenging, evolving work environments and excels at untangling complexities

• Expertise in data analysis and manipulation within Microsoft Excel

• Hands-on experience with APIs, including integration and troubleshooting

• Exceptional communication and interpersonal abilities for engaging with clients

• Familiarity with diverse project management methodologies

Responsibilities:

• Define Project Scope: Set clear project objectives, evaluate client needs, and develop comprehensive project plans.

• Empower Clients Through Training: Facilitate engaging training sessions, share valuable resources, and provide continuous support.

• Create Tailored Solutions: Personalise Humanforce's HR platform to align with client-specific requirements.

• Conduct Rigorous Testing: Validate functionality and ensure seamless integration through thorough testing processes.

• System Integration Collaboration: Partner with IT teams to seamlessly integrate Humanforce with client systems.

Benefits:

• Hybrid flexibility

• Health and dental coverage

• Professional development

• Team events

• Company-provided laptop and equipment

Experience Requirements:

• 2–4 years of experience in product design, with a portfolio of real work on shipped products

Other Requirements:

• Impeccable taste, craft, and attention to detail

• Curious about AI and excited to explore how it can empower users in creative ways

• Enjoy collaborating with others

• Comfortable with ambiguity

• Experience designing with or around AI features

Responsibilities:

• Design impactful features

• Collaborate cross-functionally

• Explore new interaction models

• Create polished, intuitive UIs

• Grow your skills

Benefits:

• Hybrid flexibility

• Health and dental coverage

• Professional development

• Team events

• Company-provided laptop and equipment

Experience Requirements:

• 5+ years of product design experience building b2b and/or consumer product experiences

Other Requirements:

• Impeccable taste, craft, and attention to detail

• Owned end-to-end product design

• Experience with prototyping with code

• Think in terms of outcomes

• Can operate independently while collaborating deeply

Responsibilities:

• Own design of major AI features

• Think like a product owner

• Design multimodal experiences

• Create systems that scale

• Prototype fast and often

Benefits:

• Hybrid flexibility

• Health and dental coverage

• Home office stipend

• Professional development

• Team events

Experience Requirements:

• Extensive experience building production LLM applications

• Deep expertise with modern AI models and infrastructures

• Strong track record of shipping reliable AI systems

• Experience with prompt engineering at scale

• 7+ years of relevant software engineering experience

Responsibilities:

• Architect production AI systems using Sonnet-3.5, GPT-4o, and others

• Design and implement robust prompt management in Braintrust

• Develop comprehensive evaluation frameworks for AI quality in Braintrust

• Lead AI infrastructure decisions and vendor selections

• Establish best practices for prompt engineering and versioning

Benefits:

• Opportunities for career advancement and skill development

• Flexible work schedule with the freedom to work remotely from any location

• A healthy work-life balance supported by generous vacation and sick leave policies

• Comprehensive medical insurance and other benefits

• Make a significant contribution to an open-source project that enjoys a vibrant community and extensive user base

Experience Requirements:

• 3+ years of experience in executive assistance, operations, or administrative roles

Other Requirements:

• Fluent English (C1 or higher)

• Strong organizational, research, and analytical skills

• Excellent communication and problem-solving abilities

• Ability to multitask and prioritize tasks effectively

• High proficiency with MS Office, Excel and project management tools

Responsibilities:

• Conduct research and prepare analytical reports for decision-making

• Handle business correspondence and communication with clients, partners, and investors

• Organize and coordinate meetings, trips, events, and ensure smooth daily operations

• Book hotels, flights, and support full travel planning for business trips

• Manage payments, track invoices, attach receipts to transactions, and support payroll preparation

Benefits:

• Opportunities for career advancement and skill development

• Flexible work schedule with the freedom to work remotely from any location

• A healthy work-life balance supported by generous vacation and sick leave policies

• Comprehensive medical insurance and other benefits

• Make a significant contribution to an open-source project that enjoys a vibrant community and extensive user base

Experience Requirements:

• Minimum 2-3 years of experience in SEO copywriting, technical writing, or a similar role within the IT industry

• Please provide a portfolio

Other Requirements:

• Strong understanding of technical concepts in IT and the ability to translate them into clear, accessible content

• Ability to analyze and interpret data from SEO tools to inform content strategy and make data-driven decisions

• Excellent written and verbal communication skills, with a keen eye for detail

• Experience with computer vision or machine learning technologies (nice to have)

• Familiarity with software development methodologies like Kanban (nice to have)

Responsibilities:

• Write and optimize high-quality, technical content tailored to specific IT topics, such as data annotation, machine learning, computer vision, and related content

• Produce content that balances complex technical details with user-friendly language, catering to technical experts and general audiences

• Conduct in-depth research on current IT trends and incorporate findings into content strategies that drive traffic and engagement

• Adapt every article for networks such as LinkedIn, Medium, Facebook, and others

• Video content creation experience (nice to have)

Benefits:

• Career development opportunities

• Flexible work schedule with the freedom to work remotely from any location

• A healthy work-life balance supported by generous vacation and sick leave policies

• Medical insurance and benefits

• Engage with a global developer community on impactful projects

Experience Requirements:

• 2+ years of experience with ReactJS, incl. knowledge of functional programming

• Experience with Git and GitHub or other source code management tools

Other Requirements:

• Exceptional JavaScript skills (ES6/7)

• Knowledge of other technologies such as Node.js and Python

• Strong knowledge of HTML, CSS, and related web technologies

• Proficient in software development fundamentals and design patterns

• Familiarity with CSS preprocessors such as SASS/LESS/Stylus (plus)

• Understanding of cross-browser compatibility and web standards

• Understanding of asynchronous programming in JavaScript

• Good English (at least intermediate)

• Active in the open-source community and contributions (plus)

Responsibilities:

• Designing, developing, and deploying scalable, reusable, modular, and efficient code that can handle multiple simultaneous requests within a fast-paced environment

• Researching new tools and keeping yourself up-to-date on advancements and trends in the development space, as well as software and web development

• Designing, developing, and testing UI and API integration for our products

• Working within cross-functional teams to turn the feedback of various stakeholders into final products that meet their needs

• Ensuring high performance and availability of applications and providing support for troubleshooting production issues

Education Requirements:

• MSc in a quantitative field (Computer Science. Statistics, Software\Information System Engineering or similar), specializing in Machine Learning

Experience Requirements:

• 2+ years of working experience as a data scientist

• Hands-on experience with Python development

• Strong knowledge with SQL/NoSQL databases

• Experience in deploying ML algorithms to production environments

• Deep understanding of machine learning models and statistical inference

Other Requirements:

• Great communication and interpersonal skills

Responsibilities:

• Be part of a data-science team where you will lead end-to-end ML projects. (from business understanding through data exploration, research, algorithm development, evaluation, optimization & A/B testing to model deployment)

• Take part in developing new cutting-edge algorithms based on various ML techniques

• Improve our ML pipeline

• Work in a short life-cycle research and development environment, while continually adjusting algorithms according to A/B testing feedback

• Work closely with the Product, Customer Success, BI, Dev and DevOps teams

Education Requirements:

• A Bachelor’s Degree or equivalent years of experience

Experience Requirements:

• 2+ years of consultative, sales or account management experience in the digital or programmatic advertising or media industry

• Previous client-facing experience, strong communication and interpersonal skills

Other Requirements:

• A collaborator and a contributor who will work cross-functionally with a variety of teams

• Effective time management and organizational skills with an ability to prioritize deadlines

• Comfortability working with numbers, data, and insights

• Familiarity with campaign performance indicators: CPC, CTR, VTR, Viewability, etc.

• Strong capabilities in Microsoft Excel, Google Sheets, and other similar tools

Responsibilities:

• Build rapport and maintain regular, proactive outreach to advertiser and agency clients on an ongoing basis

• Establish client goals and expectations while responding to client inquiries and concerns in a timely fashion

• Work with the Account Executives to provide support with existing and emerging products, solutions, and services that meet the client’s needs and increase revenue

• Lead client calls and resolve client challenges with exceptional customer service

• Participate in meetings with the Sales team regularly to review the status, issues, and opportunities for maximization of campaign optimization across sites

Education Requirements:

• A Bachelor’s degree or equivalent years of relevant advertising sales experience

Experience Requirements:

• 2 + years of programmatic or other advertising and media related sales knowledge and exposure

• A strategic thinker who can build rapport with clients and execute plans to meet goals

Other Requirements:

• A Collaborator - contribute new ideas and knowledge sharing

• A driven professional and a true seller who can be agile in their sales efforts while being coachable and open to learning

• Uniquely add value and maintain camaraderie across the team

• Be resilient - remain encouraged in the face of change and rejection

• Apply curiosity, be unafraid to pivot and test new ideas

Responsibilities:

• Act as the subject matter expert on digital and programmatic related topics with a focus on successfully securing sales goals

• Develop sales strategies and communicate the offered services and products to new agency or brand relationships

• Conduct outbound calls and emails to prospective clients, manage outreach via LinkedIn and other networking platforms

• Build and maintain a book of business with local advertisers, programmatic marketers and digital buyers for continued opportunities

• Proactively familiarize yourself on current industry trends and developing AdTech strategies and solutions

Education Requirements:

• A Bachelor’s degree or equivalent years of relevant advertising sales experience

Experience Requirements:

• 2 + years of programmatic or other advertising and media related sales knowledge and exposure

• Possess a strong background in political media to drive client success and revenue growth

Other Requirements:

• A Collaborator - contribute new ideas and knowledge sharing

• A driven professional and a true seller who can be agile in their sales efforts while being coachable and open to learning

• Uniquely add value and maintain camaraderie across the team

• Be resilient - remain encouraged in the face of change and rejection

• Apply curiosity, be unafraid to pivot and test new ideas

Responsibilities:

• Demonstrate familiarity with the solutions, strategies, and platforms important to political media buyers.

• Act as the subject matter expert on digital and programmatic related topics with a focus on successfully securing sales goals

• Develop sales strategies and grow existing business while securing new programmatic advertising revenue from political-focused clients

• Conduct outbound calls and emails to prospective clients, manage outreach via LinkedIn and other networking platforms

• Build and maintain a book of business with local advertisers, programmatic marketers and digital buyers for continued opportunities

Benefits:

• Flexible Time Off Policy

• Remote First Team

• Flexible Hours

• Work From Anywhere Program

• Health Insurance

Experience Requirements:

• Minimum 3 years experience in a customer-facing role in SAAS

• Fluent in both written and oral English

• Background in digital marketing, or foundational knowledge of it

• Experience using CRM tools a bonus

Other Requirements:

• Customer Orientation

• Self-motivation

• Time and Resource Management

• Communication

• Accountability

Responsibilities:

• Developing a trusted adviser relationship with Insightly customers using Zoom and email as the primary contact sources

• Consistently engaging customers in your book of business through frequent check ins and Business Reviews

• Providing timely recommendations and educating Insightly customers based on their business goals and utilization insights

• Helping identify "at-risk" accounts and developing re-engagement strategies

• Helping identify and drive customer expansion and renewals

Benefits:

• Flexible Time Off Policy

• Remote First Team

• Flexible Hours

• Work From Anywhere Program

• Health Insurance

Experience Requirements:

• 3-5 years experience in a customer facing role

• Fluent in both written and oral English

• Background in digital marketing, or foundational knowledge of it

• Experience with reporting tools and CRM best practices

Other Requirements:

• Customer Orientation

• Self-motivation

• Time and Resource Management

• Communication

• Accountability

Responsibilities:

• Developing a trusted adviser relationship with Unbounce customers using Zoom and email as the primary contact sources

• Consistently engaging customers in your book of business through frequent check ins and Business Reviews

• Providing timely recommendations and educating Unbounce customers based on their business goals and utilization insights

• Helping identify "at-risk" accounts and developing re-engagement strategies

• Helping identify and drive customer expansion and renewals

Benefits:

• Flexible work

• competitive compensation

• growth opportunities

• Flexible Time Off Policy

• Health Insurance

Experience Requirements:

• 5+ years of product management experience in SaaS

• Familiarity with generative AI technologies

• Strong grasp of APIs, data architecture, and the mechanics of SaaS platforms

• Analytical Approach

• Empathy for Users

Other Requirements:

• Experience building or managing AI copilots or virtual assistants

• Familiarity with CRM data models, sales forecasting, and marketing automation workflows

• Exposure to data privacy and compliance frameworks like GDPR or CCPA

Responsibilities:

• Shape the Vision

• Drive AI Innovation

• Own the Roadmap

• Engage with Customers

• Validate with Data

Benefits:

• Flexible working conditions

• Possibility to work remotely or from the office in Prague – Old Town

• Informal and friendly working environment

• Opportunity to gain new skills working on a state of the art AI/ML, with a seasoned team of brilliant industry experts

• Possibility to grow with the company and be part of the next big thing