Yellow.ai
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About
Yellow.ai is an AI-first customer service automation platform. It offers human-like conversations via voice, chat & email with in-house LLMs and 150+ plug-and-play integrations. Key features include VoiceX (human-like voice AI agents), omnichannel support, AI analytics, and integrations with Zendesk, Genesys, Freshdesk, and HubSpot. It provides solutions for customer service and employee experience across various industries, including BFSI, healthcare, retail, and utilities. Yellow.ai offers features like YellowG LLM, Orchestrator LLM, and Komodo 7B. The platform emphasizes enterprise-grade security and aims for a 50% faster time to value with integrations. It provides dynamic AI agents, omnichannel support on 35+ channels, real-time metrics, and instant knowledge access. Cipla and Coda are among the brands that have had success with the platform.
Platform
Features
• omnichannel support
• chat
• voice
• ai-powered chatbots and voice agents
• dynamic ai assistants for agent performance and better customer service
• manage dynamic ai agents and knowledgebase
• analyze automation and agent metrics
FAQs
Cloud-based vs. On-premise: Which deployment option is right for my business?
Choosing between cloud-based and on-premise depends on factors like scalability, cost, data control, and internet connectivity. Cloud is better for quick scalability, while on-premise is for data protection.
How can contact center software improve agent productivity?
Contact center software enhances agent productivity through streamlined workflows, intelligent call routing, and automated tasks, providing agents with essential information in one place.
How can contact center software improve customer satisfaction?
Contact center software enhances customer satisfaction with 24/7 availability, personalized solutions, and emotional understanding, ensuring customers feel valued and supported across all channels.
Can contact center software support remote agents?
Cloud-based contact center software particularly supports remote agents. Features and functions allow agents to access the same system as office-based colleagues from any location.
Pricing Plans
Free
Free Plan• 1 bot
• 2 Channels
• 1 Custom Integration (API)
• Limited Out-of-box Integrations
• 100 MTU/month
• Max 1000 User360 Records
• 1 Active Campaign
• Max 10 templates
Enterprise
Unknown Price• Unlimited bots
• All Channels
• Unlimited Custom Integrations (APIs)
• Custom Dashboards (Data Explorer)
• Unlimited Agents
• Unlimited Out-of-box Integrations
• Usage Based Pricing
• Unlimited User360 Records
• Unlimited Active Campaigns
• Unlimited Templates
Job Opportunities
Sales Development Representative
Yellow.ai is an AI-first customer service automation platform with voice, chat, and email support, powered by in-house LLMs and 150+ integrations. It offers solutions across industries and integrates with popular platforms.
Experience Requirements:
1-5 years of experience in enterprise business development required in APAC region.
Previous experience in outbound lead generation/prospecting preferably in the B2B SaaS industry is required.
Responsibilities:
Prospect and qualify leads through outbound prospecting efforts including cold calling, email outreach, and social selling.
Conduct thorough needs assessments to map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations.
Utilize the CRM (Salesforce) system to track and report prospecting activity on your pipeline effectively.
Analyze new prospect’s business needs through research and information-gathering calls.
Conduct outbound prospecting to create leads through emails, calls, and social media, and event invites.
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