AI Jobs

Benefits:

• Equity

• Health, dental, and vision insurance

• 401(k)

• Unlimited PTO

• Free lunches/snacks at the office

Experience Requirements:

• 5+ years in Customer Success or Account Management (SaaS)

• 2+ years managing CSMs

• Proven experience owning renewals, retention, and expansion

• Track record of making hard calls (hiring, performance, prioritization)

• Experience scaling CS teams in high-growth SaaS or AI companies

Other Requirements:

• Seattle-based candidates who will be in the office at least 3 days per week

• Low ego, high ownership

• Highly organized, detail-oriented, and systems-minded

Responsibilities:

• Build, grow, and retain an exceptional team of CSMs

• Coach CSMs weekly with specific, account-level feedback

• Serve as the escalation owner for highest tier customer issues

• Define and run the CS operating cadence

• Build systems that scale customer outcomes

Benefits:

• Equity

• Health Insurance

• Paid maternity, paternity & parental leave

• Company wide wellness day

• flexible approach to work

Education Requirements:

• Bachelor's degree in Computer Science

• Information Technology

• Business Administration

Experience Requirements:

• Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry

• Experience working with customer support tools such as ZenDesk, SalesForce, Shopify (preferred)

Other Requirements:

• Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions

• Ideally experience with use/application of LLMs

• Experience with Sentry, Kibana or other error logging tools preferred

• Customer-focused mindset

Responsibilities:

• Partner with customers to deeply understand their support operations

• Design, configure, and implement intelligent workflows

• Serve as a trusted advisor

• Lead end-to-end implementations

• Collaborate cross-functionally

Benefits:

• Equity

• Health Insurance

• Paid maternity, paternity & parental leave

• Company wide wellness days

• flexible approach to work

Education Requirements:

• BA/BS degree or equivalent experience

Experience Requirements:

• A minimum of 5 years in customer-facing roles in SaaS

• 3 years of experience in technical consulting, technical account management, or solutions engineering

• Experience with AI/Machine Learning/NLP technologies

• Familiarity with Helpdesks and CRMS like Zendesk, Salesforce

Other Requirements:

• Hands-on experience with web technologies (HTML, JavaScript)

• Familiarity with APIs

• Deep understanding of AI, Machine Learning, and NLP concepts

Responsibilities:

• Technical Product Enablement

• Solution Delivery & Scoping

• Collaborative Leadership

• Thought Leadership

• Customer Advocate

Benefits:

• Equity

• Health Insurance

• Paid maternity, paternity & parental leave

• Company wide wellness days

• flexible approach to work

Education Requirements:

• Bachelor's degree in Business Administration

• Computer Science

• Information Technology

Experience Requirements:

• 5+ years experience, working in a dynamic, fast-paced startup environment

• Proven experience in project management or implementation roles within the SaaS industry

Other Requirements:

• Strong understanding of project management methodologies, tools, and techniques

• Technical background and ability to grasp complex concepts related to software architecture, APIs, and integrations

• Customer-focused mindset

Responsibilities:

• Lead AI-Powered Implementations

• Kickoff with Strategic Intent

• Translate Vision into Execution

• Be the AI Value Partner

• Orchestrate Cross-Functional Delivery

Benefits:

• Equity

• Medical, dental, and vision coverage

• Unlimited PTO policy

Education Requirements:

• Bachelor's in Computer Science or related field

Experience Requirements:

• 5+ years experience in front end or full stack development

• Proficiency in JS/HTML/CSS with React.js

• Past work building web applications in a real world setting

Other Requirements:

• Solid grasp of computer science, algorithms and data structures

• Detailed ability to implement pixel-perfect UI from pixel-perfect mockups

• Python experience is a bonus

Responsibilities:

• Develop new features using React.js

• Modify and extend behavior of back-end code using Python

• Work with other engineers to develop an API endpoint

• Work with the design team to develop a pixel-perfect interface

• Help think of new features and product ideas

Benefits:

• Equity

• Medical, dental, and vision coverage

• Unlimited PTO policy

Education Requirements:

• Bachelor's in Computer Science or related field

Experience Requirements:

• 5+ years experience in front end or full stack development

• Proficiency with JavaScript, HTML, CSS, and React

• Past work building web applications in a real world setting

Other Requirements:

• Solid grasp of computer science, algorithms and data structures

• Detailed ability to implement pixel-perfect UI from pixel-perfect mockups

• Python experience is a bonus

Responsibilities:

• Build and maintain core product features using React and TypeScript

• Modify and extend behavior of back-end code using Python

• Work with other engineers to develop an API endpoint

• Work with the design team to develop a pixel-perfect interface

• Help think of new features and product ideas

Education Requirements:

• Bachelor’s or Master’s degree in Design

• Human-Computer Interaction

• Interaction Design

• Communication Design

• Visual Art

Experience Requirements:

• 6+ years of professional experience in designing consumer or B2B or enterprise products

Other Requirements:

• Excellent visual skills and craft who obsesses over interaction details

• A proactive and resourceful self-starter who thrives in ambiguity

• Exceptional creative problem-solving skills

Responsibilities:

• Lead a variety of projects and initiatives

• Conduct user research

• Champion Design Thinking

• Communicate design direction and intent

• Collaborate cross-functionally

Benefits:

• Equity

• Health Insurance

• Paid maternity, paternity & parental leave

• Company-wide wellness days

• flexible approach to work

Experience Requirements:

• 5+ years in customer marketing, lifecycle marketing, or a related B2B marketing role

Other Requirements:

• Strong storyteller with excellent writing and communication skills

• Experience building customer content across email, in-app, and more

• Highly collaborative

• Analytical and curious

• Organized and proactive

Responsibilities:

• Build automated lifecycle journeys

• Partner with customer support team to operationalize communications

• Drive revenue impact by identifying expansion moments

• Own customer newsletters and product update announcements

• Design event-triggered campaigns

Responsibilities:

• Making human-level language AI part of everyday life through next-gen generalization-focused language research

Responsibilities:

• Making human-level language AI part of everyday life through next-gen generalization-focused language research

Responsibilities:

• Making human-level language AI part of everyday life through next-gen generalization-focused language research

Experience Requirements:

• 5+ years in a customer success leadership role with a proven track record of retaining and growing customers in an enterprise software company.

• Experience in a compliance or regulatory industry is an advantage.

• Proven ability to manage teams.

• History of improving processes, methodologies, or framework to improve overall team performance.

• Experience communicating with C-level to individual contributors.

Other Requirements:

• Excellent communication skills (written and verbal)

• Proven self-starter and able to come up to speed on complex difficult concepts with ease

• Ability to translate complex concepts into easy-to-understand trainings and documentation

• Exceptional work ethic, with strong values and principles

• Detail-oriented: able to notice the little things that make a big difference

• A self-motivated person who can work under stress and meet deadlines

• A positive attitude and open mind that approaches problems from all angles

Responsibilities:

• Manage and mentor a team of Customer Success Managers (CSMs), focusing on skills such as client management and negotiations.

• Drive adoption of tools and processes and ensure consistent use of internal tools across the team.

• Develop programs to drive customer retention, satisfaction, adoption, and expansion.

• Own renewal and churn management strategies to minimize attrition.

• Identify and own upsell and cross-sell opportunities across the customer base.

Education Requirements:

• Bachelor’s degree or equivalent related experience

Experience Requirements:

• 7+ years of proven direct software sales success.

• Demonstrated ability to hunt for new-logo enterprise customers with strong desire to WIN.

• Track record of consistently meeting and exceeding revenue quotas.

• Ability to engage prospects through both inbound and outbound phone calls.

• Demonstrated ability to navigate the sales cycle from start to finish.

Other Requirements:

• Exceptional writing and communication skills

• Strong work ethic and commitment

• Positive, team-oriented attitude

• Familiarity with Salesforce.com is a plus

Responsibilities:

• Achieve and exceed designated sales goals.

• Build individual pipeline and opportunities through daily outbound sales activity.

• Consult prospects on Gryphon AI best practices and trends to provide meaningful recommendations.

• Collaborate cross-functionally with Marketing and Product teams to optimize company sales efforts.

• Professionally represent the Gryphon AI brand, vision, and values always.

Benefits:

• Opportunity to learn machine learning and AI

• Experience in large-scale migration projects

• Variety of jobs and flexibility between roles

• Opportunity to work with high-profile companies like Google and Veolia

• Growth in domain expertise and technical skills

Education Requirements:

• BS/BA Degree in Business Studies, Computer Science, Information Systems, Engineering, or equivalent experience

• Master Degree in computer science (Nice to Have)

Experience Requirements:

• 5+ years of technical sales position (Solutions Engineer, System Engineering, etc.)

• Previous experience in working with US-based companies in the US market

• Experience responding to RFIs/RFPs and competitive situations

• Experience with Enterprise Content Management software (Nice to Have)

• Proven success at other startup software companies (Nice to Have)

Other Requirements:

• Problem-solving and creative skills

• Ability to understand the enterprise IT ecosystem

• Excellent communication skills (writing, listening, phone)

• Team player capable of working in a fast-paced startup

• Experience with Google Cloud, AWS, or Azure (Nice to Have)

Responsibilities:

• Qualify customer requirements with US sales teams

• Build demonstration and Proof of Concept (POC) environments

• Deliver demonstration workshops and manage POCs

• Build commercial proposals and answer RFPs

• Contribute to solution implementation after closing

Benefits:

• Best-in-class AI platform

• Impact at scale

• High-growth environment

• Remote-first flexibility

• Travel for client meetings and events

Experience Requirements:

• 2-3 years of product marketing experience, ideally in SaaS

• Proven track record of successful product launches and go-to-market strategies

• Experience creating marketing collateral and enablement tools for sales teams

Other Requirements:

• Outstanding written and verbal communication skills

• Witty sense of humor

• Strong analytical capabilities and data-driven decision-making

• Excellent project management and organizational skills

• Analytical thinker with a proactive, problem-solving mindset

Responsibilities:

• Translate product features into clear messaging and collaborate on launch rollouts

• Turn product updates, customer stories, and data into compelling, shareable content

• Draft newsletters, product update emails, and engagement campaigns

• Execute enablement materials with Sales, Product, and Support

• Represent Second Nature at key customer events and conferences (10-15% travel)

Other Requirements:

• Comfortable commuting to the Downtown Montreal office

• Legally authorized to work in Canada

Benefits:

• 8 benefits

Benefits:

• 8 benefits

Benefits:

• Collaborative, innovative, and inclusive culture

• Competitive compensation and benefits

• Opportunities for global exposure and career advancement

• Flexible work environment

• Work with a global leader in Conversational AI

Experience Requirements:

• 4-8 years of experience in recruiting

• Strong focus on GTM roles (Sales, Marketing, Customer Success, and Partnerships)

• Proven track record of hiring in US and/or international markets

• Expertise in sourcing passive candidates and building diverse talent pipelines

Other Requirements:

• Strong interpersonal and communication skills

• Familiarity with Applicant Tracking Systems (ATS) and recruitment tools like LinkedIn Recruiter

• Ability to adapt to changing priorities and thrive in an agile environment

Responsibilities:

• Manage the full-cycle recruitment process for GTM roles

• Identify and engage top talent through various channels

• Partner with hiring managers and leadership teams to understand hiring needs

• Deliver an exceptional candidate experience

• Stay updated on global hiring trends and compensation benchmarks

Education Requirements:

• Relevant coursework or certifications (e.g., CEH, OSCP, CRTP, CompTIA Security+)

Experience Requirements:

• 1+ Years of experience in Information Security

• Familiarity with vulnerability assessment and penetration testing (VAPT) tools

• Basic experience with scripting languages (e.g., Python, Bash) for automation tasks

• Knowledge of security practices for AI/ML, including model vulnerability and data privacy for LLMs

Other Requirements:

• Experience or participation in bug bounty programs or Capture the Flag (CTF) competitions

Responsibilities:

• Assist in monitoring and analyzing security alerts and incidents

• Conduct basic VAPT and report findings to the security team

• Research and stay updated on the latest cybersecurity threats and tools

• Collaborate with cross-functional teams to support security audits

• Document incident response procedures and other critical processes