Connectly
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About
Connectly is an AI-powered conversational commerce platform designed to help retail and e-commerce businesses manage the entire customer lifecycle through WhatsApp and other messaging channels. By utilizing AI agents that handle everything from initial marketing outreach to post-purchase support, the platform aims to transform standard messaging into a revenue-driving engine. It integrates directly with Meta and Salesforce, allowing businesses to deploy personalized flows that include product carousels, automated abandoned cart recovery, and interactive utility messaging for billing or service alerts. The tool works by centralizing different communication needs into four primary pillars: marketing, sales, utility, and support. For marketing teams, it offers AI-generated campaign messages and built-in templates to launch high-converting flows quickly. Sales teams can use AI agents to qualify leads through automated questioning and provide context-aware product recommendations. On the support side, the platform uses AI to triage incoming messages, detect sentiment and urgency in real-time, and handle routine inquiries, which significantly reduces the manual load on human agents. Connectly is particularly well-suited for mid-to-large-scale retailers, e-commerce brands, and service providers operating in regions where WhatsApp is a primary communication tool. It serves roles ranging from marketing heads looking for better ROI than traditional email to customer experience managers aiming to scale support without increasing headcount. The platform’s ability to handle unstructured, emotional customer inputs and turn them into structured tasks makes it a robust solution for industries with high interaction volumes like food delivery, telecommunications, and retail. What differentiates Connectly is its focus on the end-to-end customer journey within a single messaging thread. Unlike basic chatbots, its AI agents are built to maintain business logic and human-level context across multiple steps. It provides actionable analytics that go beyond simple open rates, tracking resolution speeds, sentiment trends, and message-by-message ROI. Furthermore, its partnership with Meta and Salesforce ensures that data flows between the messaging interface and the company's core CRM, enabling a unified view of the customer.
Pros & Cons
Official Meta and Salesforce partnership ensures high integration reliability.
Offers a free pilot and 100 free conversations per month for new users.
Real-time sentiment tracking provides customer satisfaction insights without surveys.
Supports interactive carousels for a native shopping experience inside WhatsApp.
Automated document collection simplifies utility and onboarding workflows.
Pricing per seat and conversation varies by country, making global costs harder to predict.
Cost per conversation is not included in the Pro-tier base price.
Advanced multistep bot creation is restricted to the Pro plan level.
Use Cases
E-commerce marketing teams can automate abandoned cart recovery on WhatsApp to drive higher conversion rates than traditional email.
Customer support managers can use AI triage to automatically sort and tag tickets, reducing agent burnout and backlog.
Sales representatives can qualify leads instantly by deploying AI agents to ask screening questions and score high-intent buyers.
Utility service providers can automate billing alerts and allow customers to upload IDs or check balances via chat.
Product managers can use automated sentiment analysis to spot trending issues or feedback without manual message review.
Platform
Features
• real-time sentiment analysis
• abandoned cart recovery
• crm integrations
• automated lead qualification
• ai sales agents
• product carousel showcases
• multistep bot builder
• whatsapp marketing flows
FAQs
Does Connectly support CRM integrations?
Yes, Connectly includes integrations with popular CRMs like Salesforce. This allows for live data sharing between your WhatsApp conversations and internal databases to keep customer records updated.
Can I use Connectly for abandoned cart recovery?
Yes, the platform features automation specifically for recovering abandoned carts. It sends personalized reminders via WhatsApp to re-engage customers, which the company claims can increase conversion rates.
How does the AI support human agents?
The AI handles message triage, sorting, and tagging automatically. It also surfaces the tone and urgency of messages in real-time to help agents respond with the appropriate context.
Is there a limit on conversations?
The core plan includes 100 free conversations per month. Pro plans offer unlimited conversations, though the pricing for those does not include the individual cost per conversation.
Can customers purchase products directly in the chat?
Yes, the platform supports product carousels that let customers swipe through items and make decisions or buy instantly within the messaging interface.
Pricing Plans
Pro
Unknown Price• Multistep bot creator
• Personalized reports and analytics
• CRM and database integrations
• Unlimited conversations
• Live data sharing
• WhatsApp or Slack support
Core
Free Plan• Inbox AI
• Simple bot and flow builder
• Analytics dashboard
• 100 free conversations per month
Job Opportunities
LATAM Controller
Automate customer lifecycles on WhatsApp with AI-powered sales agents, personalized marketing flows, and 24/7 support to drive conversions for retail brands.
Experience Requirements:
5+ years of progressive accounting experience, including consolidations
Strong US GAAP knowledge
Experience managing or working closely with outsourced accounting teams
Experience with multi-entity, multi-currency environments
Other Requirements:
Fluent English (written and verbal)
Hands-on mentality
Proficiency with ERP systems and Excel/Google Sheets
Responsibilities:
Own the end-to-end month-end close process across all entities
Serve as the primary point of contact for three outsourced accounting teams
Supervise the junior FinOps associate
Establish and enforce internal controls and approval workflows
Act as the quality gate for all financial data
Show more details
Account Executive (Brazil)
Automate customer lifecycles on WhatsApp with AI-powered sales agents, personalized marketing flows, and 24/7 support to drive conversions for retail brands.
Benefits:
An amazing team to work with
Competitive pay & bonus
Remote role
Flexible Work Hours
Unlimited time off
Other Requirements:
C1 English level, or better
Medium Excel Skills
Excellent communications skills
Responsibilities:
Develop and maintain strong relationships with clients
Identify and pursue new business opportunities
Create and pitch compelling sales presentations
Negotiate contracts and close deals
Meet and exceed sales targets and quotas
Show more details
Account Executive (Mexico)
Automate customer lifecycles on WhatsApp with AI-powered sales agents, personalized marketing flows, and 24/7 support to drive conversions for retail brands.
Benefits:
An amazing team to work with
Competitive pay & bonus
Remote role
Flexible Work Hours
Unlimited time off
Other Requirements:
C1 English level, or better
Medium Excel Skills
Excellent communications skills
Responsibilities:
Develop and maintain strong relationships with clients
Identify and pursue new business opportunities
Create and pitch compelling sales presentations
Negotiate contracts and close deals
Meet and exceed sales targets and quotas
Show more details
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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