Sully.ai

Benefits:

• Offers Equity

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

Experience Requirements:

• Engineering/Technical Background Required

• 5+ years of customer support or CSM experience, preferably in SaaS or AI.

• Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.

• Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.

• Hands-on experience with support platforms (e.g., Intercom).

Other Requirements:

• Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.

• Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.

• Experience with AI or compliance solutions.

• Hands-on experience building or fine-tuning LLMs or AI agents.

• Basic knowledge of APIs and technical integrations.

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.

• Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.

• Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.

• Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.

• Maintain and update support documentation and knowledge bases.

Benefits:

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

• Solve Scalability Challenges

Experience Requirements:

• 3-5 years of customer support experience, preferably in SaaS or tech.

• Familiarity with support tools like Intercom.

• Experience building trust and establish rapport with customers at all levels.

Other Requirements:

• Excellent English communication skills.

• Ability to read JSON structure

• Ability to work independently in a fast-paced, remote environment.

• Technical troubleshooting skills and a passion for technology.

• Experience with AI or compliance solutions

• Basic knowledge of APIs or technical integrations

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls.

• Troubleshoot technical issues and ensure fast, effective resolutions.

• Collaborate with Product, Engineering, and Sales to improve customer experience.

• Maintain and update support documentation and knowledge bases.

• Advocate for customer needs and provide feedback to refine our platform.