Sully.ai
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About
Sully.ai offers enterprise-grade AI Agentic teams designed to revolutionize clinical operations for healthcare organizations. These AI agents automate a wide range of medical tasks before, during, and after patient visits, including generating notes (Scribe Agent), managing appointments (Receptionist Agent), coordinating patient care (Nurse Agent), assisting with procedures (Medical Consultant), translating languages (Medical Interpreter), and assigning billing codes (Medical Coder). The platform seamlessly integrates with Electronic Medical Records (EMRs) and other healthcare systems. Sully.ai emphasizes secure and compliant operations, safeguarding patient information, and boasts superior performance on USMLE benchmarks. The company is backed by prominent accelerators and VCs, and aims to make doctors 'superhuman' by significantly increasing efficiency and reducing physician workload.
Platform
Features
• emr integration
• outperforms usmle benchmarks
• secure & hipaa compliant operations
• ai medical coder for billing code assignment
• ai medical interpreter for 20+ language translation
• ai nurse agent for patient care coordination
• ai receptionist agent for appointment management
• ai scribe agent for note generation
Pricing Plans
Custom Enterprise Plan
Unknown Price• Automated medical tasks
• EMR integration
• Secure & compliant
• Agentic teams
• Customizable solutions
Job Opportunities
Customer Success Manager
Sully.ai is an enterprise-grade AI solution that provides agentic teams to automate various medical tasks and empower clinicians, helping healthcare organizations run smarter and faster.
Benefits:
Offers Equity
Shape the Future of Healthcare
Early-Stage Impact
Remote-First Culture
Competitive Compensation
Experience Requirements:
Engineering/Technical Background Required
5+ years of customer support or CSM experience, preferably in SaaS or AI.
Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.
Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.
Hands-on experience with support platforms (e.g., Intercom).
Other Requirements:
Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.
Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.
Experience with AI or compliance solutions.
Hands-on experience building or fine-tuning LLMs or AI agents.
Basic knowledge of APIs and technical integrations.
Responsibilities:
Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.
Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.
Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.
Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.
Maintain and update support documentation and knowledge bases.
Show more details
Technical Support Engineer
Sully.ai is an enterprise-grade AI solution that provides agentic teams to automate various medical tasks and empower clinicians, helping healthcare organizations run smarter and faster.
Benefits:
Shape the Future of Healthcare
Early-Stage Impact
Remote-First Culture
Competitive Compensation
Solve Scalability Challenges
Experience Requirements:
3-5 years of customer support experience, preferably in SaaS or tech.
Familiarity with support tools like Intercom.
Experience building trust and establish rapport with customers at all levels.
Other Requirements:
Excellent English communication skills.
Ability to read JSON structure
Ability to work independently in a fast-paced, remote environment.
Technical troubleshooting skills and a passion for technology.
Experience with AI or compliance solutions
Basic knowledge of APIs or technical integrations
Responsibilities:
Provide exceptional support to global customers via email, chat, and video calls.
Troubleshoot technical issues and ensure fast, effective resolutions.
Collaborate with Product, Engineering, and Sales to improve customer experience.
Maintain and update support documentation and knowledge bases.
Advocate for customer needs and provide feedback to refine our platform.
Show more details
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