Benefits:

• Competitive Compensation

• Equity

• Commission

• Remote-First Culture

• Shape the Future of Healthcare

Experience Requirements:

• 5+ years leading customer success or post-sales for API or technical SaaS.

• Owned $10–50M+ ARR with clear NRR, GRR, churn, and upsell metrics.

• Proven builder of playbooks, segmentation, and health scoring.

• Enterprise relationship management with C-suite and clinical stakeholders.

• Strong cross-functional operator with Product, Sales, and Engineering.

Other Requirements:

• Ex-founder background or 0→1 org build.

• Healthcare or regulated industry experience. HIPAA familiarity.

• Gainsight administration and advanced Salesforce reporting.

Responsibilities:

• Stand up the Success org, metrics, and playbooks. Own NRR, GRR, churn, expansions.

• Design enterprise onboarding and health scoring for faster time to value.

• Run executive relationships and renewals across complex health systems.

• Close the loop from customer signal to roadmap. Drive product via structured feedback.

• Build dashboards in Salesforce or Gainsight. Forecast retention and expansion.

Benefits:

• Competitive Compensation

• Equity

• Remote-First Culture

• Shape the Future of Healthcare

• Early-Stage Impact

Experience Requirements:

• Founder / 0→1 experience — first in function, building QA processes and teams from scratch

• 6–8+ years in QA with strong expertise in Playwright

• 3–4+ years of people leadership experience

• Proven ability to automate functional UI and API test cases

• Hands-on with QA tools (Playwright, Cypress, PyTest, Postman)

Other Requirements:

• Experience scaling test automation and maintaining reliability

• Highly motivated, driven, and ownership-oriented

• Experience testing AI/LLM workflows

• Familiarity with dashboarding and observability tooling

• GitHub Actions CI/CD integration experience

Responsibilities:

• Own QA strategy, defining frameworks for automation, functional, performance, and compliance testing

• Build and scale Playwright-based test automation for UI and API coverage

• Ensure reliability by expanding automation coverage, monitoring dashboards, and resolving test failures quickly

• Guarantee accuracy, security, and compliance (HIPAA/SOC-2), partnering with Engineering and Clinical teams

• Recruit, mentor, and lead a high-performing QA team

Benefits:

• Competitive Compensation

• Equity

• Remote-First Culture

• Shape the Future of Healthcare

• Early-Stage Impact

Experience Requirements:

• 5+ years engineering leadership or senior engineering experience.

• Must have built dashboards, error / alerting pipelines, tracing/logging systems; comfortable selecting and integrating model selection and monitoring tools.

• Experience owning end-to-end reliability for critical systems (e.g., audio transcription, note output, EHR integrations).

• Responsibilities include code reviews, bug triage, and enforcing quality guardrails.

Other Requirements:

• Experience with healthcare standards (FHIR / HL7) and EHR system quirks

• Prior exposure to real-time or almost real-time streaming or chunked audio processing / diarization, and converting unstructured speech inputs into structured outputs

• Experience leading teams that integrate with front-end and extension platforms (web, mobile, browser extension) to maintain consistency and crash resilience.

Responsibilities:

• Align engineering team priorities by mapping dependencies, timelines, and deliverables.

• Facilitate and run daily/weekly Scribe standups to ensure progress, remove blockers, and sync cross-functional updates.

• Oversee and manage the Scribe team’s Linear board, prioritizing and assigning tasks each week for clarity and execution.

• Operationalize continuous note quality evaluation for improvement.