Digital Customer Success Manager
Benefits:
Unlimited time off
Employer-paid health insurance
Generous stock options
401k match
Monthly wellness stipend
Experience Requirements:
Minimum 2-3 years in a customer-facing role
Proficiency with CRMs and tools like Gong and Salesforce
Proven track record of meeting NRR and retention targets
Other Requirements:
Relentless ownership
Customer instincts
Operational excellence
Growth mindset
Responsibilities:
Lead onboarding experiences to drive weekly platform usage
Achieve 90% usage, 90% renewals, and 110% NRR
Build trusted relationships at every level of a school system
Build tutorials, guides, and videos for scalable impact
Show more details