DolphinChat
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About
DolphinChat is a comprehensive conversational AI platform designed to bridge the communication gap between businesses and their customers. By deploying AI-enabled chatbots, the platform automates repetitive queries, provides 24/7 support, and replaces static forms with interactive, conversational experiences. It centralizes customer interactions from multiple digital touchpoints, including websites, mobile applications, and popular social messaging services like WhatsApp, Facebook Messenger, and Telegram. The primary goal is to enhance the customer experience while reducing the operational costs associated with manual support and lead qualification. The platform operates through a suite of specialized bot solutions, such as the VirtualDeskBot for website navigation and the LeadGenBot for automated prospect qualification. Users can configure automated FAQs to handle the bulk of incoming traffic, while more complex issues can be transitioned to human agents via a built-in live chat feature. DolphinChat includes deep integrations with third-party tools like WooCommerce, Shopify, Zoho, and Razorpay, allowing businesses to process orders, manage calendars, and accept payments directly within the chat interface. It also provides real-time analytics and user behavior tracking to help teams refine their conversational flows. This tool is particularly well-suited for e-commerce brands, government agencies, and service-oriented businesses that manage high volumes of customer inquiries. For instance, e-commerce managers can use the platform to provide end-to-end shopping experiences, from product discovery to shipping updates. Government departments can utilize the SmartGovBot to streamline public interactions. Because the platform offers tiered plans ranging from a free basic version for small websites to enterprise-grade white-label solutions, it accommodates a broad spectrum of users, from small startups to large organizations looking for multi-channel engagement. What sets DolphinChat apart is its specific focus on humanizing AI through contextual and personalized interactions. Unlike generic chatbot builders, it offers specialized solutions tailored to specific industries and functions, such as appointment booking and government services. The platform also provides a high degree of support and ongoing training, with regular team meetings included in higher-tier plans to help users optimize their bot performance over time. Its ability to offer WhatsApp Business API integration as a scalable add-on further distinguishes it as a flexible choice for businesses focused on international growth.
Pros & Cons
Offers a free forever plan suitable for small websites with up to 1,000 conversations.
Provides native integrations for payment gateways like Razorpay and CRMs like Zoho.
Supports multiple international messaging channels including WhatsApp, Telegram, and Facebook Messenger.
Includes professional training and team meetings in higher-tier plans to optimize bot performance.
Features specialized bot templates for specific use cases like appointments and government services.
The basic free tier is strictly limited to the web channel and only 10 automated FAQs.
WhatsApp Business API integration requires an additional monthly subscription fee.
The maximum number of chatbots is limited to two even on the highest standard plan tier.
Mobile app channel integration is excluded from the free and entry-level pricing tiers.
Use Cases
E-commerce managers can automate product queries and order tracking via WhatsApp and Shopify integrations to reduce manual support tickets.
Lead generation teams can use interactive chat flows instead of static forms to qualify prospects and direct hot leads to sales representatives.
Support managers at service companies can set up automated FAQs to provide 24/7 assistance for repetitive customer queries on their website.
Government agencies can deploy the SmartGovBot to handle public queries and improve access to information without increasing staff overhead.
Small business owners can utilize the free web chatbot to provide basic navigation help and capture visitor contact details.
Platform
Task
Features
• white-label branding options
• sms and email gateway integration
• real-time analytics and user tracking
• woocommerce and shopify integrations
• specialized bots for e-commerce and lead gen
• live chat with human agent handoff
• ai-powered faq automation
• multi-channel support (whatsapp, fb, telegram)
FAQs
Does DolphinChat support WhatsApp integration?
Yes, DolphinChat supports the WhatsApp Business API. It is available as a specific add-on starting from INR 899 per month, which includes session and template messages.
Can I use DolphinChat on a mobile app?
Mobile channel support for Android and iOS is available starting with the Dolphin-Plus plan. This allows you to integrate conversational AI directly into your mobile application.
Is there a limit on Live Chat conversations?
No, there is typically no limit on the number of conversations that occur over Live Chat. However, the number of agent logins available is determined by your specific plan tier.
What happens if I exceed 90,000 conversations?
If you exceed the conversation limit of the Mega plan, you can purchase additional conversations. The platform also offers annual plans that provide better rates for high-volume users.
Who owns the data collected by the chatbot?
The user or organization using DolphinChat owns all the conversation data and information collected through the chatbot. The platform prioritizes data security and ownership for its clients.
Pricing Plans
Dolphin-Plus
INR9999.00 / per month• 10,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Mobile (Android & iOS) Channel
• Upto 20 FAQs
• SMS/Email Gateway Integration
• Role Based Access
• Training Every 60 Days
Dolphin-Pro
INR18999.00 / per month• 35,000 conversations/month
• 1 Chatbot
• Live Chat (2 Agents)
• Facebook & WhatsApp Channels
• Upto 30 FAQs
• WooCommerce/Zoho Integration
• Razorpay/Google Calendar Integration
• User Analytics
Dolphin-Mega
INR36999.00 / per month• 90,000 conversations/month
• 2 Chatbots
• Live Chat (2 Agents)
• Shopify & Custom CRM Integration
• White Label
• Live Chat Analytics
• Phone Support
• Quarterly Team Meetings
Dolphin-Basic
Free Plan• 1,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Web Channel
• Upto 10 FAQs
• Basic JSON API
• Real-Time Chatbot Analytics
• Email Support
Job Opportunities
Head of Product
Automate customer conversations and scale support 24/7 across WhatsApp, Facebook, and Telegram using an AI-driven platform designed to boost sales and leads.
Education Requirements:
Bachelor’s/master’s degree in Business Administration, Engineering, Computer Science, or an equivalent in working experience.
Experience Requirements:
At least 3 years of experience in product management or project management in complex/matrix environments.
Prior experience in Conversational AI/Chatbot/SaaS products.
Product management experience in B2B SaaS.
Other Requirements:
Excellent communication skills and ability to collaborate with other departmental heads.
Strong leadership skills with an ability to move peers and juniors.
High level of analytical and quantitative skills.
Visionary with high integrity and calmness under pressure.
Responsibilities:
Oversee the roles and working of other team members in the technical department.
Oversee the innovation and improvement of the business’s product.
Spearheading investigation and analyses on the product and the product market.
Identify and resolve strategic issues impairing the department’s goals.
Pivotal role in the recruitment and management of new personnel.
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Sales
Automate customer conversations and scale support 24/7 across WhatsApp, Facebook, and Telegram using an AI-driven platform designed to boost sales and leads.
Responsibilities:
Design the architecture for hosting applications on AWS based on customer needs
Setup, deploy and manage applications on AWS
Identify performance bottlenecks and optimize performance
Implement auto-scaling
Automate deployments(CI&CD) & other repetitive tasks using shell/Python scripts
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Engineering
Automate customer conversations and scale support 24/7 across WhatsApp, Facebook, and Telegram using an AI-driven platform designed to boost sales and leads.
Responsibilities:
Design the architecture for hosting applications on AWS based on customer needs
Setup, deploy and manage applications on AWS
Identify performance bottlenecks and optimize performance
Implement auto-scaling
Automate deployments(CI&CD) & other repetitive tasks using shell/Python scripts
Show more details
Ratings & Reviews
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