About DolphinChat
DolphinChat is a comprehensive conversational AI platform designed to bridge the communication gap between businesses and their customers. By deploying AI-enabled chatbots, the platform automates repetitive queries, provides 24/7 support, and replaces static forms with interactive, conversational experiences. It centralizes customer interactions from multiple digital touchpoints, including websites, mobile applications, and popular social messaging services like WhatsApp, Facebook Messenger, and Telegram. The primary goal is to enhance the customer experience while reducing the operational costs associated with manual support and lead qualification.
The platform operates through a suite of specialized bot solutions, such as the VirtualDeskBot for website navigation and the LeadGenBot for automated prospect qualification. Users can configure automated FAQs to handle the bulk of incoming traffic, while more complex issues can be transitioned to human agents via a built-in live chat feature. DolphinChat includes deep integrations with third-party tools like WooCommerce, Shopify, Zoho, and Razorpay, allowing businesses to process orders, manage calendars, and accept payments directly within the chat interface. It also provides real-time analytics and user behavior tracking to help teams refine their conversational flows.
This tool is particularly well-suited for e-commerce brands, government agencies, and service-oriented businesses that manage high volumes of customer inquiries. For instance, e-commerce managers can use the platform to provide end-to-end shopping experiences, from product discovery to shipping updates. Government departments can utilize the SmartGovBot to streamline public interactions. Because the platform offers tiered plans ranging from a free basic version for small websites to enterprise-grade white-label solutions, it accommodates a broad spectrum of users, from small startups to large organizations looking for multi-channel engagement.
What sets DolphinChat apart is its specific focus on humanizing AI through contextual and personalized interactions. Unlike generic chatbot builders, it offers specialized solutions tailored to specific industries and functions, such as appointment booking and government services. The platform also provides a high degree of support and ongoing training, with regular team meetings included in higher-tier plans to help users optimize their bot performance over time. Its ability to offer WhatsApp Business API integration as a scalable add-on further distinguishes it as a flexible choice for businesses focused on international growth.
DolphinChat FAQs
Does DolphinChat support WhatsApp integration?
Yes, DolphinChat supports the WhatsApp Business API. It is available as a specific add-on starting from INR 899 per month, which includes session and template messages.
Can I use DolphinChat on a mobile app?
Mobile channel support for Android and iOS is available starting with the Dolphin-Plus plan. This allows you to integrate conversational AI directly into your mobile application.
Is there a limit on Live Chat conversations?
No, there is typically no limit on the number of conversations that occur over Live Chat. However, the number of agent logins available is determined by your specific plan tier.
What happens if I exceed 90,000 conversations?
If you exceed the conversation limit of the Mega plan, you can purchase additional conversations. The platform also offers annual plans that provide better rates for high-volume users.
Who owns the data collected by the chatbot?
The user or organization using DolphinChat owns all the conversation data and information collected through the chatbot. The platform prioritizes data security and ownership for its clients.
