DolphinChat
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About
DolphinChat is a conversational AI platform designed to build rich conversational experiences for seamless communication between organizations and consumers. It offers 24/7 support, automates repetitive queries, and converts forms into interactive experiences. DolphinChat helps organizations scale efficiently, improve customer service, increase team efficiency, enhance customer experience, and personalize communication. It integrates with various platforms like WhatsApp, Facebook Messenger, and Telegram. The platform offers different pricing plans based on the number of conversations, features, and integrations.
Platform
Task
Features
• 24/7 support
• instant assistance
• collect and qualify leads automatically
• connect with customers on their preferred channel
• personalize conversations
• handles simple, repetitive queries
• website navigation help
• automated chat
FAQs
What is a conversation?
A conversation is a message sent or received by the chatbot, irrespective of the number of messages in each message.
What’s the payment schedule?
The charge for all subscription plans is deducted on the first day of each billing cycle. This is applicable to both monthly and annual plans.
How do you accept payments?
We accept payments via NEFT and IMPS, the account details are mentioned on the invoices.
Can I change my plan anytime?
Subscription plans are month-to-month or annual basis. You can change your plan anytime, but keep in mind the change will not take effect until the end of your current billing cycle.
Why is the pricing divided into two parts?
DolphinChat is a unique product that provides personalized chatbot development for each customer, solving business use-cases. For this reason, there is a one-time development fee along with the monthly subscription fees depending on the pricing plan. Pricing is divided into two parts- a) One-Time Setup – charged one time while building the bot. b) Monthly Subscription – is charged as per the plan selected plus the number of monthly unique conversations on the chatbot.
Do you have a cancellation fee?
There are no cancellation fees. However, there is a cancellation period. The cancellation period is a minimum 30 days (1 month), depending on a case-to-case basis.
How can I buy additional Conversations?
If you end up having more conversations than what’s in your selected plan then the plan will be upgraded and the extra amount will be adjusted in the next billing cycle in case of the monthly plan. In the case of the annual plan, just like the monthly plan, the variation will be adjusted in the next 30 days of exceeding the plan. However, if you just need some extra conversations without any additional features, then we provide a Top Up Recharge in which you can get extra conversations without changing your current subscription model – PLAN A – No Top Up Recharge available PLAN B – Get upto 5,000 extra conversation at an extra charge of INR 1500 per month PLAN C – Get upto 20,000 extra conversation at an extra charge of INR 2600 per month PLAN D – Get upto 40,000 extra conversation at an extra charge of INR 4000 per month NOTE – Top Up Recharges can only be bought on a monthly basis.
What is the benefit of going with an Annual Plan?
Annual Plan is more cost-effective as you save the subscription charges of 1 month. You only pay for 11 months instead of 12 months when you choose to pay on an annual basis.
When do I pay?
You pay at the beginning of your subscription billing cycle, irrespective of the monthly or annual plan.
How will I receive my invoice?
You will receive an email with the invoice at the start of each billing cycle (monthly/annual) on your resgistered Email.
Why is pricing different for different Channels?
Development Fee is different for channels depending upon the efforts, developers hours spent on building the chatbot for your use-case.
What happens if my conversations go beyond 90,000?
That will be the best news for you as well as us. You can get in touch with us and our team will create a tailored plan customized to your needs.
What is your refund policy?
In case you are not completely satisfied with with our solution, you can raise a request for a refund withing 7 days of the payment of your subscription fee. We will provide a refund of your subscription fee in such a case without any questions.
What do you mean by Automated Chatbot Notification?
An automated chatbot notification is a message which is sent to the chatbot user based on some trigger. For Example – An automated message to the chatbot user on the successful booking of their appointment using the chatbot.
What are the kinds of services included in the custom services?
Get in touch with our sales team sales@dolphinchat.ai and they will be able to help you with your requirements.
Pricing Plans
DOLPHIN-BASIC
Unknown Price• 1,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Web Channel
• Upto 10 FAQs
• Basic JSON API
• Real-Time Chatbot Analytics
• Training – One-Time Basis
• Email Support
DOLPHIN-PLUS
INR9999.00 / Monthly• 10,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Mobile(Android & iOS) Channel
• Upto 20 FAQs
• SMS Gateway Integration
• Email Gateway Integration
• Role Based Access
• Training – Every 60 Days
• Annual team meeting to improve the chatbot
DOLPHIN-PRO
INR18999.00 / Monthly• 35,000 conversations/month
• 1 Chatbot
• Live Chat (2 Agents)
• Facebook Messenger Channel
• WhatsApp Business Channel
• Upto 30 FAQs
• Upto 2 automated notifications
• WooCommerce Integration
• Shiprocket Integration
• Zoho Integration
DOLPHIN-MEGA
INR36999.00 / Monthly• 90,000 conversations/month
• 2 Chatbots
• Live Chat (2 Agents)
• Facebook Messenger Channel
• WhatsApp Business Channel
• Upto 40 FAQs
• Upto 5 automated notifications
• Shopify
• Custom CRM Integration
• Custom Payment Integration
DOLPHIN-BASIC
Unknown Price• 1,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Web Channel
• Upto 10 FAQs
• Basic JSON API
• Real-Time Chatbot Analytics
• Training – One-Time Basis
• Email Support
DOLPHIN-PLUS
INR109999.00 / Annually• 10,000 conversations/month
• 1 Chatbot
• Live Chat (1 Agent)
• Mobile(Android & iOS) Channel
• Upto 20 FAQs
• SMS Gateway Integration
• Email Gateway Integration
• Role Based Access
• Training – Every 60 Days
• Annual team meeting to improve the chatbot
DOLPHIN-PRO
INR189999.00 / Annually• 35,000 conversations/month
• 1 Chatbot
• Live Chat (2 Agents)
• Facebook Messenger Channel
• WhatsApp Business Channel
• Upto 30 FAQs
• Upto 2 automated notifications
• WooCommerce Integration
• Shiprocket Integration
• Zoho Integration
DOLPHIN-MEGA
INR399999.00 / Annually• 90,000 conversations/month
• 2 Chatbots
• Live Chat (2 Agents)
• Facebook Messenger Channel
• WhatsApp Business Channel
• Upto 40 FAQs
• Upto 5 automated notifications
• Shopify
• Custom CRM Integration
• Custom Payment Integration
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