Junior Customer Support Specialist
Benefits:
Attractive salaries
Stock options
Retirement plans
Private healthcare
Unlimited holidays
Experience Requirements:
0-2 years experience in customer support or customer-centric role
Other Requirements:
Proficient English speaker
Investigative mindset
Comfortable in fast-paced environments
Knowledge of Zendesk or other helpdesk platforms is a plus
Responsibilities:
Respond to and resolve transactional queries via email
Process refunds and subscription cancellation requests
Escalate complex queries to appropriate internal channels
Continuously improve knowledge of Paddle products
Collect feedback and report issues found
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