Benefits:

• Great culture

• Health and wellness

• Flexible Hours

• Training and Development

• Fundraising budget

Experience Requirements:

• 2-3+ years professional experience in a similar role and/or company

• SaaS experience highly beneficial

Other Requirements:

• Highly organised and able to work well under pressure

• Collaborative and open to feedback

• Achievement focussed - determination to meet high standards and exceed norms and expectations

• Strong communication and presentation skills - comfortable engaging with senior stakeholders, and able to think on your feet.

• An entrepreneurial attitude - you aren’t afraid to suggest new ideas and processes to make us better

• Creativity - ability to generate new ideas and to recognise and build upon the ideas of others

Responsibilities:

• Manage multiple customer projects concurrently, ensuring on-time delivery and high-quality outcomes.

• Develop detailed project plans with clear timelines and deliverables.

• Identify trends and patterns in customer requirements and develop innovative solutions to address unique challenges.

• Escalate customer issues to appropriate internal teams for resolution, providing follow-up and feedback to customers.

• Maintain regular communication with customers to provide project updates and gather feedback.

Benefits:

• Autonomy and ownership of an early-stage startup!

• Highly competitive compensation and early-stage startup equity

• Medical, Dental, and Vision Insurance

• Comprehensive benefits package, including 401(k)

• Generous vacation policy

Other Requirements:

• Have a strong sense of ownership and a desire to make an impact at an early stage startup

• Be eager to learn and raise their hand to solve hard problems

• Be excited about working on cutting edge AI applications to solve problems for the best companies in the world

• Be excited to meet our customers in person

• Go above and beyond whatever we could write in a job description

Responsibilities:

• Driving positive business outcomes for our customers

• Providing value to our customers that goes above and beyond what is currently possible within the product itself

• Owning a full book of business from onboarding through activation and upsell

• Being an advocate for our customers so that our product+engineering teams continue to build the right products for them

Other Requirements:

• Experience in small, fast-paced teams

• Experience in SaaS tech industry (preferred)

• Customer-centric approach

• Strong project planning and management skills

Responsibilities:

• Deliver exceptional customer support

• Develop client relationships

• Identify upselling opportunities

• Address escalated issues

• Collaborate with other teams to meet client needs

Benefits:

• Growth & Opportunities

• Learning & Development

• Rewards & Recognition

• Parties & Celebrations

• Health & Well-being

Experience Requirements:

• 3+ Years

Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Competitive salaries and compensation packages

• Equity for all employees

• All the beer, snacks, and coffee you can imagine

• Team Happy Hours, birthday parties, and company fun days

Benefits:

• Medical Insurance

• Annual Salary Review

• Days Off

• Teambuilding and Corporate Events

• Flexible Working Schedule

Experience Requirements:

• Proven customer support experience in the tech industry

• Excellent written and verbal knowledge of English

Other Requirements:

• The flexibility to work according to US hours

• Excellent problem-solving skills

• A positive attitude and the ability to build relationships with clients

Responsibilities:

• Respond to customer queries via email and chat

• Provide detailed information about the products

• Listen to customer issues and provide adequate solutions

• Keep the record of customers and follow-up with them on a timely basis for a better customer experience

• Maintain a good relationship between customers and the company

Benefits:

• 401K

• Transportation Benefits

• Health Benefits

• mabl Kudos

• Team Outings

Experience Requirements:

• 1+ years experience as a Customer Success Manager, Account Executive, or Project Manager at a B2B SaaS company

Other Requirements:

• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment

• Ability to support a high volume 1:many book of business

• Excellent written and verbal communications

• Motivated and strategic in finding expansion opportunities within accounts

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Self-learner and self-starter, able to become a product expert and customer advocate, and passionate about learning new technologies

• Bonus if you have an understanding of the software development lifecycle, specifically within Quality Assurance

• Experience with Gainsight a plus

Responsibilities:

• Account Management

• Digital Engagement

• Customer Onboarding and Ongoing Support

Experience Requirements:

• 2–3 years of experience as a Customer Success Manager in a B2B SaaS company

Other Requirements:

• Proven track record of meeting contract renewal targets

• Excellent written and verbal communication skills

• Experience with technologies such as CSS and HTML

• Motivation and strategic thinking in identifying upsell opportunities

• Analytical skills for identifying trends and opportunities using data

• Passionate about learning and working in a startup environment

• Proficient in English communication

Responsibilities:

• Support mabl users and ensure they achieve their objectives

• Provide training and best practices on the mabl platform

• Maintain consistent communication with customers and key stakeholders on usage methods and effect measurement

• Lead business reviews with enterprise clients

• Manage contract renewal processes effectively

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience

Responsibilities:

• Transforming data insights into strategic decisions for product enhancement

Responsibilities:

• Driving business growth through strategic analysis and process optimization

Responsibilities:

• Ensuring customer satisfaction and success through exceptional service and support

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 5-7+ years of experience in GTM operations, specifically executive business operations at a scaled tech organization or consulting firm

• Experience negotiating complex customer partnerships

• Familiarity with navigating sales cycles

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Serve as a liaison between all of our executive touchpoints

• Work with account executives to standardize how our executives engage with customers

• Work with Sierra’s network of investors and advisors to facilitate customer introductions

Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Experience Requirements:

• 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations

Other Requirements:

• Proficient in Java and HTML, enhancing technical capabilities for comprehensive support

• Proven track record of positively impacting organizations through the development and implementation of standard operating practices

• Familiarity with start-up environments, demonstrating adaptability to dynamic work settings

• Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles

• Deep understanding of tools like Postman/Datadog/Workato

• Good knowledge of JavaScript with the ability to identify code-level issues and rectify

• Ability to train New Hires in the team on Process, Product and Technology

• Effectively mentors multiple L1s in the context of support

Responsibilities:

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations

• Understanding of business requirements for our different customers and how they can be solved through AI Studio

• Participate in the software development lifecycle to learn the new system/feature

• Responsible for resolving the ticket queue through Zendesk

• Coordinating and leading troubleshooting through incident management

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field

Experience Requirements:

• Proven 5+ years of experience as an AI Analyst or similar role with a focus on data analytics and AI integration

Other Requirements:

• Experience in developing and deploying generative AI models is an advantage

• Good understanding of Prompt writing and evaluation

• Proficiency in Python and relevant AI libraries/frameworks (e.g., TensorFlow, PyTorch)

• Strong understanding of machine learning algorithms and natural language processing

• Solid experience with SQL for data manipulation and analysis

• Strong analytical and problem-solving abilities to derive actionable insights from complex datasets

• Excellent communication skills to translate technical concepts for varied audiences

• Proven ability to work effectively in cross-functional teams, promoting innovation and continuous improvement

• Capability to thrive in a fast-paced, dynamic environment while proactively identifying AI-driven improvements in chatbot functionalities

Responsibilities:

• Requirement Analysis

• Data Exploration and Analysis

• Feasibility Assessment

• Model Selection and Design

• Implementation and Deployment

Benefits:

• 100% Remote

• Office Equipment Reimbursement

• Medical Coverage

• Generous PTO

• Competitive Salary

• 401(k) Plans

• Go to Bed Smarter

• Work with Amazing People

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Requirements:

• 2+ years of experience in software quality assurance.

Responsibilities:

• Develop, document, and execute comprehensive test plans, test cases, and test scripts.

• Identify, document, and track software defects and inconsistencies.