Abstrakt
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About
Abstrakt is a call center platform designed to empower agents by delivering real-time guidance, ensuring compliance, and automating quality assurance processes. It helps reduce subjectivity in agent performance evaluation and improves overall business outcomes through its advanced capabilities. Key features include real-time call guidance, automated quality assurance, call sentiment analysis, conversation intelligence, and post-call automation, which streamline operations and enhance customer interactions. With integrations into existing tools, Abstrakt is focused on maximizing efficiency and effectiveness within call centers.
Platform
Task
Features
• conversation intelligence
• automated quality assurance
• real-time call guidance
• post-call automation
• call sentiment analysis
FAQs
Does Abstrakt use AI to guide agents?
No. We use customer-configured playbooks and recommended responses to guide the agents.
How long does Abstrakt keep my data/calls?
We will retain your call data for the length of time you are a customer.
Can Abstrakt redact sensitive info from the transcript and audio file?
Abstrakt offers PCI/PHI/PII masking for the transcript and audio file.
Does Abstrakt leverage Generative AI?
Not in the traditional sense; we use it mainly for reporting and after-call work automation.
How fast is Abstrakt’s “real-time” technology?
Our software can provide recommended responses in 400 milliseconds.
Job Opportunities
Backend Software Developer
A call center platform providing real-time guidance, automated QA, and analytics to enhance agent performance.
Benefits:
100% Remote
Office Equipment Reimbursement
Medical Coverage
Generous PTO
Competitive Salary
401(k) Plans
Go to Bed Smarter
Work with Amazing People
Education Requirements:
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Experience Requirements:
3+ years of experience in backend development with Node.js, TypeScript and JavaScript.
Responsibilities:
Design, develop, and maintain efficient, reusable, and reliable code using Node.js, Typescript and JavaScript.
Build and maintain 3rd party platform integrations with WebHooks and WebSockets.
Develop RESTful APIs and microservices to support front-end functionality.
Collaborate with front-end developers, product managers, and stakeholders.
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SQL Developer
A call center platform providing real-time guidance, automated QA, and analytics to enhance agent performance.
Benefits:
100% Remote
Office Equipment Reimbursement
Medical Coverage
Generous PTO
Competitive Salary
401(k) Plans
Go to Bed Smarter
Work with Amazing People
Education Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience Requirements:
3+ years of experience in SQL Server development.
Responsibilities:
Design, develop, and maintain complex T-SQL queries, stored procedures, functions, and triggers.
Optimize and tune T-SQL code for performance and efficiency.
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Quality Assurance (QA) Analyst
A call center platform providing real-time guidance, automated QA, and analytics to enhance agent performance.
Benefits:
100% Remote
Office Equipment Reimbursement
Medical Coverage
Generous PTO
Competitive Salary
401(k) Plans
Go to Bed Smarter
Work with Amazing People
Education Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience Requirements:
2+ years of experience in software quality assurance.
Responsibilities:
Develop, document, and execute comprehensive test plans, test cases, and test scripts.
Identify, document, and track software defects and inconsistencies.
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