Netomi

Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Experience Requirements:

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

• Relevant consulting experience required preferably in the SaaS environment

• Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Other Requirements:

• Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

• Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

• Stellar written and verbal communication tailored to the persona

• Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

• Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

Responsibilities:

• Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

• Act as a trusted advisor, thought manager, and subject matter expert to customers.

• Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

• Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Education Requirements:

• B.Tech/M.Tech in Computer Science or related fields

Experience Requirements:

• 7+ years’ Experience preferred

• 4+ years of people management experience

• 2+ years of recent full-stack development experience

Other Requirements:

• Extensive experience running teams in an agile environment

• Deep experience with the full software development life cycle

• AWS Aurora, Kafka, and MWAA experience required

• Proficient with mainstream fullstack technologies such as Java, Spring boot, RDBMS, NoSQL, ElasticSearch, Node.js, JS frameworks (React, Vue.js etc)

• Strong experience with AWS cloud technologies

• Strong Analytical skills – can ask the right questions, analyze data, concludes by making appropriate assumptions

• Organization skills – demonstrated ability to work independently to make complex investigations

• Working experience on asynchronous messaging systems like Kafka

• Strong ability in architectural design and discussion

• Proven ability to manage multiple, competing for priorities simultaneously

• Excellent communication skills to convey technical insights to a non-technical audience

Responsibilities:

• Planning, design and execution of SOA backend platforms. Mostly around REST based Web

• Build frameworks using JAVA (Spark,Spring, ORM)

• High level and Low level design of the highly scalable components

• Track defects and works with business owners and users to triage bugs and manage a backlog

• Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security