Benefits:

• Remote work

• Team events

• Personal and professional growth

• Private medical insurance

• Learning budget

Benefits:

• Hybrid work

• Team events

• Personal and professional growth

• Private medical insurance

• Learning budget

Benefits:

• Competitive benefits package

• Opportunities for professional growth in a fast-paced startup environment

• A supportive and innovative work culture

Experience Requirements:

• 1 to 3 years of experience in a related technical support role

Other Requirements:

• Strong ability to identify, analyze, and solve user problems

• Ability to handle multiple assignments and manage time efficiently

• Excellent verbal communication and negotiation skills

• Strong technical aptitude and decision-making skills

• Ability to convey technical information clearly to both technical and non-technical users

• Background in web apps and Android device operations

• Experience using remote assistance tools

Responsibilities:

• Recommend solutions based on customer needs and technical issues

• Maintain key customer relationships and provide timely follow-up support

• Set up new users, process account changes, and manage user issues efficiently

• Diagnose and resolve malfunctions quickly and patiently

• Collaborate with administrators to ensure smooth technical operations

Benefits:

• Competitive salary and equity package

• Comprehensive health benefits package

• Commuter benefits including transit and parking

• Flexible vacation time (unlimited PTO)

• Remote first workplace

Benefits:

• remote-first working environment

• competitive salary

• comprehensive health, dental, and vision benefits

• additional insurance options

• Employer RRSP and 401K matching programs

Experience Requirements:

• 5-8 years of experience in a Customer Success or account management role at a B2B SaaS company

• Proven experience managing enterprise-level accounts

• Ability to collaborate and build strong relationships with clients and internal teams

• Experience working with cross-functional teams

• Excellent communication skills

Other Requirements:

• Passion for customer service and helping businesses succeed with technology solutions

Responsibilities:

• Onboard new customers

• Develop success plans for customers

• Conduct regular check-ins

• Collaborate with Professional Services

• Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion

Benefits:

• remote-first working environment

• competitive salary

• comprehensive health, dental, and vision benefits

• additional insurance options

• Employer RRSP and 401K matching programs

Experience Requirements:

• 5-8 years of experience in a Customer Success or account management role at a B2B SaaS company

• Proven experience managing enterprise-level accounts

• Ability to collaborate and build strong relationships with clients and internal teams

• Experience working with cross-functional teams

• Excellent communication skills

Other Requirements:

• Passion for customer service and helping businesses succeed with technology solutions

Responsibilities:

• Onboard new customers

• Develop success plans for customers

• Conduct regular check-ins

• Collaborate with Professional Services

• Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion

Benefits:

• remote-first working environment

• competitive salary

• comprehensive health, dental, and vision benefits

• additional insurance options

• Employer RRSP and 401K matching programs

Experience Requirements:

• 5-8 years of experience in a Customer Success or account management role at a B2B SaaS company

• Proven experience managing enterprise-level accounts

• Ability to collaborate and build strong relationships with clients and internal teams

• Experience working with cross-functional teams

• Excellent communication skills

Other Requirements:

• Passion for customer service and helping businesses succeed with technology solutions

Responsibilities:

• Onboard new customers

• Develop success plans for customers

• Conduct regular check-ins

• Collaborate with Professional Services

• Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion

Benefits:

• remote-first working environment

• competitive salary

• comprehensive health, dental, and vision benefits

• additional insurance options

• Employer RRSP and 401K matching programs

Experience Requirements:

• 5-8 years of experience in a Customer Success or account management role at a B2B SaaS company

• Proven experience managing enterprise-level accounts

• Ability to collaborate and build strong relationships with clients and internal teams

• Experience working with cross-functional teams

• Excellent communication skills

Other Requirements:

• Passion for customer service and helping businesses succeed with technology solutions

Responsibilities:

• Onboard new customers

• Develop success plans for customers

• Conduct regular check-ins

• Collaborate with Professional Services

• Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion

Benefits:

• Medical, dental, and vision coverage

• 401k match

• Equity in Harry's

• Flexible time off and working hours

• Wellness and L&D stipends

Education Requirements:

• Bachelor's Degree

Experience Requirements:

• 4-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.

• Strong understanding of Walmart tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc.

• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics

• Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)

• Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insights

Responsibilities:

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business

• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.

• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.

• Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer

• Develop reporting & scorecarding linked to operational success metrics and key performance indicators

Benefits:

• Competitive compensation

• Ownership

• Work/life balance

• Career growth

• A passionate team

Experience Requirements:

• Customer-success experience

• Startup experience

• Systems-thinker

• Strong technical acumen

• Proactive communicator

Other Requirements:

• Team player

• Nice-to-have

Responsibilities:

• Ensure customers are empowered to succeed with n8n

• Drive higher NRR and ARR

• Reduce churn

• Foster long-term customer relationships

• Onboard new mid-market enterprise customers

Experience Requirements:

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.

• Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.

• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly

• Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Responsibilities:

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.

• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.

• Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.

• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.

Benefits:

• Comprehensive health, dental and vision coverage

• retirement benefits (401k match up to 4%)

• flexible PTO

Experience Requirements:

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.

• Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.

• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly

• Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Responsibilities:

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.

• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.

• Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.

• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.

Benefits:

• Comprehensive health, dental and vision coverage

• retirement benefits (401k match up to 4%)

• flexible PTO

Experience Requirements:

• 3-9 years of experience in an analytics focused role - analytics engineer, data engineer or analyst / consultant with a strong engineering background

• Expert at answering product questions & crafting narratives with data

• Expert with SQL, dbt, Python, and other common analytics tools

• Eager to move fast & drive impact — you’d rather build an imperfect data model quickly that is used by many people than a perfect data model that collects dust

• Expertise at both defining the right metrics as well as diagnosing and understanding data inconsistencies

Other Requirements:

• Strong communication with the ability to build meaningful stakeholder relationships

• Ability to thrive in ambiguous cross-functional projects across Product, GTM, and Finance

• Big picture thinking while still delivering on the details

• Experience in a B2B / commercial environment

Responsibilities:

• Establish the data & process foundation for product and general analytics at Harvey

• Partner with Product, Exec Team, GTM, & Finance to create and maintain standard dashboards that measure business health

• Collaborate with cross-functional teams to understand their business needs and formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables, and presentations

• Deliver effective presentations of findings and recommendations to multiple levels of stakeholders

• Partner with engineering to define data schemas, data models, and make technology decisions

Benefits:

• Flexible working hours

• Working from home

• Generous PTO

• Sabbatical leave

• Healthy snacks at the office (where applicable)

Experience Requirements:

• Ability to work with APIs

• Familiarity with JavaScript (TypeScript, Node.js, build tools)

• Knowledge of HTML and CSS

• Experience with web development tools (Git, Postman)

Responsibilities:

• Advise customers on technical solutions and architecture

• Provide responsive support to customers via chat and online sessions

• Report customer feedback

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• Stock Options

Education Requirements:

• High school diploma or equivalent work experience

Experience Requirements:

• Strong technical knowledge and hands-on experience with computer networks, peripherals, and operating systems

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Experience with remote desktop support tools

Other Requirements:

• Certifications in relevant IT fields are a plus

• Experience in a fast-paced small to medium sized environment

• Working knowledge of Windows, macOS, printers, networking, and antivirus

Responsibilities:

• Provide first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies

• Collaborate with IT staff on complex issues

• Provide user training and support for common software applications

• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems

• Log all help desk interactions and guide users through problem-solving processes

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• Stock Options

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience

Experience Requirements:

• Proven working experience in a senior support role

• Strong technical knowledge and hands-on experience with computer networks, network administration, and network installation

• Experience in tier one support, including troubleshooting and resolving a wide variety IT issues

• Excellent problem-solving and analytical skills

• Strong leadership and decision-making skills

Other Requirements:

• Excellent written and verbal communication skills

• Ability to manage a team and work under pressure

• Certifications in relevant IT fields are an advantage

• Entertainment and Media industry experience an advantage but not necessary

• Experience with managing a medium-sized environment featuring a hybrid of Windows and macOS

Responsibilities:

• Plan, organise, control, and evaluate IT operations and projects

• Monitor and analyse system and service performance metrics

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

• Design, develop, implement, and coordinate systems, policies, and procedures

• Ensure security of data, network access, and backup systems

Other Requirements:

• EN speaking

Responsibilities:

• Customer Success Manager

Experience Requirements:

• Any (new grads ok)

Benefits:

• Comprehensive health plans (100% premium coverage)

• Mental health programs

• Family planning allowance

• Home office stipend

• Education reimbursement ($3,000 annually)

Benefits:

• Comprehensive health plans (100% premium coverage)

• Mental health programs

• Family planning allowance

• Home office stipend

• Education reimbursement ($3,000 annually)