Experience Requirements:

• Minimum 4 years experience in IT or OPS and excellent Hardware and Software troubleshooting capabilities

• Experience with Linux systems

• Experience with Site-to-Site VPN setup and SSO solution management, such as Okta

• Managing a SIEM solution

• Experience with WAF system

Other Requirements:

• Experience with administration of Linux servers and Windows and Mac stations

• Competent at documenting infrastructure and writing up policies

• Responsible, methodological, strong analytical and organizational skills

• Experience in scripting, preferably – Python

• Experienced with AWS ecosystem – advantage

• Experience with regulatory aspects as HIPPA, GDPR, ISO27001 – an advantage

• Proven experience in a start-up within the medical field – an advantage

• Be able to provide off-hours support if needed

• Great communication skills – high English level

Responsibilities:

• Manage IT infrastructure On-Prem and in a Data center/cloud – Linux environment (Deploy patches, critical updates etc.)

• Handle SSO and VPN solutions

• Setting up, maintaining and purchasing commodity computing hardware and software

• Creating a user management solution and Knowledge of Network failure troubleshooting

• Own business security and reliability throughout the company

Benefits:

• Medical, dental, and vision insurance

• 401k plan

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

Experience Requirements:

• 1+ year of experience directly supporting and executing office management duties.

Responsibilities:

• Greet visitors and oversee daily office operations, ensuring the office environment is clean, welcoming and organized.

• Manage meal deliveries, including coordinating lunch and snack orders, as well as setup and cleanup.

• Handle office maintenance and troubleshooting, liaising with vendors and building management for repairs and replacements.

Benefits:

• Medical, dental, and vision insurance

• 401k plan

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

Experience Requirements:

• 5+ years of experience in management consulting, investment banking, private equity, or strategic finance.

Responsibilities:

• Own and scale finance operations, including payroll, taxes, accounting, and compliance.

• Track and manage burn rate, tying financial models directly to business growth.

• Partnering across Marketing, Sales, and Product to assess opportunities to our top of funnel growth.

• Develop and maintain revenue and business model forecasts.

• Analyze and track key business metrics such as sales efficiency, product performance, and marketing ROI.

Experience Requirements:

• 2+ years experience in SaaS billing support

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Salesforce support experience

Responsibilities:

• Support the day to day triage of GTM systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for GTM systems improvements

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Marketo support experience

Responsibilities:

• Support the day to day triage of marketing systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for marketing systems improvements

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• A minimum of 2 years of professional medical interpreting experience.

Responsibilities:

• Provide accurate and confidential interpretation of educational documents.

• Accurately translate medical documents and materials as needed.

• Work closely with project and product managers to properly document and record translations.

• Adhere to all relevant legal, ethical, and professional standards in medical interpreting.

Responsibilities:

• Oversee and coordinate various tasks and projects ensuring timely and effective execution.

• Facilitate cross-functional team communication to ensure alignment and prioritization.

• Develop high-quality content for our website, marketing materials, and other platforms.

• Draft and refine business proposals, pitch decks, and presentations.

• Proactively manage the CEO's calendar, ensuring efficient time management and preparation for meetings.

Benefits:

• The opportunity to work in the Sports and Events industry, having the opportunity to interact with some of the most interesting brands in the industry;

• A myriad of complex and stimulating innovative problems and the freedom to solve them as you see fit;

• Experienced international team with lots of knowledge to share.

Experience Requirements:

• Experience in Project Management and Digital Marketing, having used diverse channels such as Google and META core platforms;

Other Requirements:

• Native-level spoken and written English;

• Proficiency in reporting and tagging solutions such as Google Analytics or GTM;

• Proficient in deriving insights from data;

• Highly organized with the ability to multitask and deliver in a timely manner;

• Strong analytical skills and the ability to relate results to business objectives;

• Innovative with out-of-the-box thinking.

Responsibilities:

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with Full Venue, customer stakeholders and key partners;

• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer and Full Venue are prioritizing work that makes a tangible impact;

• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity;

Benefits:

• Comfortable Working Hours

• Great peers to work with

• Freedom to bring ideas to life

Benefits:

• Generous paid time off policies.

• Health, dental, and vision insurance.

• 401(k)

Experience Requirements:

• 2+ years experience in a customer success or account management role, preferably within the legal or technology industry.

Responsibilities:

• Customer Relationship Management

• Product Knowledge

• Onboarding and Training

• Proactive Support

• Feedback Collection

Benefits:

• Brand-new office in the heart of Vienna

• Flexible working hours

• Flexible home office

• Internal knowledge transfer events

• Long-term career planning and development opportunities are offered to you to grow with us personally and professionally, too!! (sic!) We guarantee a secure workplace in a pleasant and familiar atmosphere. We are a motivated team looking forward to new and creative ideas! We are looking for people who want to implement own ideas and are willing to develop extraordinary products together with us.

Experience Requirements:

• 3-5 years of experience in implementation management, preferably within a SaaS environment.

• Proven ability to manage multiple projects simultaneously, with a strong track record of meeting deadlines and delivering high-quality results.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to customers and internal teams.

• Familiarity with SaaS platforms and experience with system integrations, particularly with payroll systems, is highly desirable.

• Strong analytical and troubleshooting skills, with the ability to identify issues proactively and develop effective solutions.

Responsibilities:

• Lead the end-to-end implementation process for new clients, including setting up their Thatch instance, importing employee data, and launching open enrollment.

• Develop and manage detailed project plans to ensure timely delivery of implementation milestones, meeting client-specific requirements and deadlines.

• Serve as the main point of contact for clients during the implementation phase, providing regular updates, addressing concerns, and ensuring customer satisfaction.

• Assist customers in integrating their payroll systems with Thatch, providing technical guidance and troubleshooting support as needed.

• Work closely with the product team to relay customer feedback, report issues, and suggest enhancements or new features to improve the platform.

Experience Requirements:

• 1+ year of experience in support, operations, or a related role, ideally at a tech company.

• Excellent written communication and project management skills.

• Ability to effectively communicate and work with both technical and non-technical teams.

Responsibilities:

• Respond to support requests from Thatch users, ensuring that their needs are met quickly and effectively.

• Systematically organize and curate essential business information for access by internal stakeholders, supporting data-driven decision-making.

• Proactively identify opportunities for operational improvements and spearhead initiatives to elevate organizational performance and adaptability.

• Write and maintain documentation for Thatch's products and solutions, both internally and externally on our public website.

Experience Requirements:

• A Bachelor’s degree and some on-the-job experience (may include internships).

• A strong growth mindset and desire to learn and improve.

• Well-developed organizational and writing skills.

• Ability to think critically and solve complex problems with limited oversight.

Responsibilities:

• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.

• Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale.

• Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs.

• Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs.

Experience Requirements:

• 3+ years of experience as an Executive Assistant, Chief of Staff, or in a similar high-performance administrative role supporting executives at a high-growth tech company.

• Proven ability to manage complex schedules, coordinate meetings, and handle communications with professionalism and discretion.

• Strong organizational and time-management skills, with a proactive approach to problem-solving.

• Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization.

Responsibilities:

• Coordinate and optimize calendars, ensuring smooth day-to-day operations while balancing priorities.

• Serve as a key point of contact for internal and external stakeholders, managing emails, calls, and correspondence.

• Schedule, prepare agendas, take notes, and follow up on action items to ensure progress.

• Improve administrative processes, optimize workflows, and identify ways to enhance efficiency.

• Arrange travel, accommodations, and itineraries for our founders for customer meetings, speaking events, staff meetings, board meetings, team events, etc.

Experience Requirements:

• You have shown the ability to manage multiple cross functional issues concurrently. You thrive working in fast paced and sometimes chaotic environments, always pushing forward for a resolution even when the problems are ambiguous.

• You thrive under pressure and maintain a composure during high pressure situations.

• You have a keen sense of balancing when a decision needs to be made versus when additional information gathering is needed to make the right next step. You strongly bias for action and act as an owner.

• Strong written and verbal communication skills, understanding how to shape communications out to customers depending on the situation.

Responsibilities:

• Own building the incident program at Thatch. You will create incident frameworks that account for the issue type, impact, and any other relevant inputs.

• Act as an Incident Response Manager (IRM). You will drive and own incidents with a high level of urgency, cross-functional collaboration, and accuracy. You will also coordinate and ship communications for customers by determining impact and drafting communications templates.

• You will closely work with cross-functional teams to resolve incidents, and build internal infrastructure and processes for reliability, response, and detection of incidents.

• Lead the incident review process and post-mortums.

Other Requirements:

• Detail orientated

• Excellent personal skills

• Flawless communication

• Solution finder

• We care what you can do, not if or where you went to school.

• If you have worked in the Legal Technology industry for over a year, you need not apply (we want fresh thinkers).

Benefits:

• Stock options

• The flexibility of remote work with an inclusive, collaborative team.

• An opportunity to grow with a company that values innovation and user-centric design.

• Generous vacation policy to ensure work-life harmony and well-being.

• Contribute to a company with a global impact based in the US, Canada, and Europe.

Experience Requirements:

• 3+ years of experience in a broad IT Systems Administrator or similar role.

• Hands-on expertise with networking, VPNs, and endpoint security administration.

• Solid understanding of SSO solutions (e.g., Okta, Google Workspace) and identity/access management best practices.

• Experience operating a distributed IT environment for a global remote workforce

• Experience implementing zero trust frameworks with a distributed remote workforce

Responsibilities:

• Configure and maintain the corporate VPN, firewalls, and network equipment for optimal security and connectivity.

• Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our remote-first workforce.

• Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)

• Manage and integrate existing SSO solutions (e.g., Okta or Google Workspace) to streamline user authentication.

• Centralize procurement, licensing, and distribution of software tools.