Experience Requirements:

• 4+ years supervisory experience within a high-volume call-center environment OR 2+ years leadership experiences within the Collections industry (supervisor, team lead, manager, etc.)

Other Requirements:

• Proven ability to lead, coach, and inspire high-performing teams in a collections or contact center environment.

• Excellent coaching, communication, and interpersonal skills, with the ability to motivate diverse personalities.

• Experience using data, QA results, and performance dashboards to identify gaps and coach for improvement.

• Deep understanding of collections practices, FDCPA, and compliance regulations.

• Strong attention to detail, critical thinking, and problem-solving capabilities.

Responsibilities:

• Lead, supervise, and develop a team of 15–20 Collections Specialists, providing regular 1:1 coaching, feedback, and performance reviews.

• Drive performance, quality, and compliance outcomes through effective goal-setting, monitoring, and accountability.

• Collaborate with QA, Training, Compliance, and cross-functional teams to monitor calls, complete quality reviews, and ensure legal adherence, effective collections, and consumer-focused interactions.

• Analyze performance trends, address escalated issues, and implement improvement plans when needed.

• Motivate and recognize employees to foster a culture of performance, growth, and engagement.

Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Prior experience in sales, customer retention, or handling objections and rejections (bonus points)

Other Requirements:

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes.

• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.

• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.

• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.

• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Responsibilities:

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.

• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.

• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have

Other Requirements:

• A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes.

• Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.

• Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.

• Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.

• Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.

Responsibilities:

• Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.

• Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.

• Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!

• Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.

Benefits:

• No weekends – family-friendly schedule

• Supportive team environment with a competitive edge

• Fun monthly recognition contests and incentives

• Full benefits package: medical, dental, vision, 401K

• Paid vacation + personal time off

Experience Requirements:

• Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!

Other Requirements:

• Outstanding verbal/written communication — professional tone always

• Ability to remain calm under pressure and handle rejection

• Goal-oriented, self-motivated, and competitive mindset

• Detail-oriented with strong organizational skills

• Comfortable using multiple systems/screens simultaneously

Responsibilities:

• Manage inbound and outbound calls with professionalism

• Negotiate fair payment plans and settlements with consumers

• Document all communications and account activity accurately

• Investigate and resolve disputes or billing discrepancies

• Ensure compliance with FDCPA and all company standards

Benefits:

• Medical, Dental, Vision coverage

• Parental Leave

• HSA/FSA options

• 401(k) match

• Unlimited Paid Time Off

Education Requirements:

• Bachelor's Degree preferred

Other Requirements:

• Defense or related industry experience

• Willingness to learn, take initiative, and grow with the company

• Superb written communication skills, with a keen eye for detail

• Excellent analytical and problem-solving skills

Responsibilities:

• Work collaboratively with cross-functional teams

• Build relationships with customers and/or team members

• Quickly learn and understand complex subject matter

• Manage multiple tasks/projects simultaneously and prioritize effectively in a fast-paced environment

Benefits:

• Offers Equity

Experience Requirements:

• 1–3+ years of experience in support engineering, product ops, or customer support at a SaaS company

Other Requirements:

• Clear and calm communicator

• Curious and scrappy

• Can balance fast response times with thoughtful root cause analysis

• Organized, proactive, and comfortable coordinating across functions

• Based in SF or open to relocating

Responsibilities:

• Respond to incoming support tickets and product questions

• Investigate live issues, replicate bugs, and gather technical details

• Create well-scoped bug reports with context, repro steps, and priority guidance

• Partner with engineering and product to coordinate resolution and track progress

• Follow up with users once fixes or workarounds are in place

Benefits:

• Offers Equity

• medical

• dental

• vision

• Lunch stipend

Experience Requirements:

• 2–5+ years experience in Customer Success, Account Management, or Sales roles

Other Requirements:

• Strong communicator

• Comfortable in live calls, product walkthroughs, and upsell conversations

• Analytical

• Worked in fast-paced environments where you wore multiple hats

• Based in SF or open to relocating

Responsibilities:

• Own adoption, expansion, and retention of Juicebox’s Agent product

• Deliver live customer onboarding, training, and usage reviews

• Identify upsell opportunities and partner with Sales to close them

• Help customers integrate Agents into their sourcing workflows

• Proactively surface product feedback, usage gaps, and new feature needs

Experience Requirements:

• 1+ year of experience in support, operations, or a related role, ideally at a tech company.

• Excellent written communication and project management skills.

• Ability to effectively communicate and work with both technical and non-technical teams.

• A proactive, optimistic, growth-minded approach, complemented by the resilience to thrive in a fast-paced and evolving workplace.

Other Requirements:

• Ability to read, write, and speak fluently in Spanish preferred

• Experience working with modern tooling (Help Scout, Linear, Notion) in a support or operations organization.

• Excitement about technical concepts, great analytical skills, and comfort explaining technical concepts to a range of audiences.

• Someone with a high motor and chip on their shoulder - we love people who are not afraid to do the dirty work but also have the ability to envision a better world with greater efficiency.

Responsibilities:

• Respond to support requests from Thatch users, ensuring that their needs are met quickly and effectively.

• Systematically organize and curate essential business information for access by internal stakeholders, supporting data-driven decision-making.

• Proactively identify opportunities for operational improvements and spearhead initiatives to elevate organizational performance and adaptability.

• Write and maintain documentation for Thatch's products and solutions, both internally and externally on our public website.

• Identify areas of product improvement and drive initiatives to enhance operational efficiency.

Benefits:

• Generous equity grant

• 401k matching

• Relocation bonus

• Health, vision, dental insurance

Experience Requirements:

• 1–2 years in customer-facing roles (retail, hospitality, call center, support, etc.)

• experience with ticketing systems (Zendesk, Intercom, Freshdesk, Pylon, etc.)

Other Requirements:

• Adrenaline-fueled work ethic

• Resilience

• Efficiency-obsessed

• Clear communicator

• Curious and coachable

• Team-oriented

Responsibilities:

• Tackle incoming support tickets at volume — from the simple to the complex — with speed and accuracy

• Escalate when needed, but always with crisp documentation that makes the next person’s job easier

• Keep the queue flowing — no backlog, no bottlenecks, no excuses

• Constantly refine your own efficiency: shortcuts, templates, smarter notes, faster workflows

• Provide clear, empathetic, professional communication to every customer and team member

Benefits:

• Competitive salary

• Health Insurance

• Paid leave on Birthday and Anniversary

• We are a five-day working company but, on some weeks, there might be tasks on Saturdays

• Pick up & drop facility available (30Km in and around)

Experience Requirements:

• No prior experience required

Other Requirements:

• Ability to handle disputes

• Ability to perform under pressure

• Ability to work well in a team

• Adaptable and flexible

• Written and verbal communication

• Please note that this role may require you to work in rotational shifts

Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor

• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

• The decisions that you make would impact your own work

• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Benefits:

• Health insurance for you and your dependents

• 401K plan + 4% matching

• Unlimited PTO

• Lunch and dinner at the office

• Annual Professional Development Stipend

Education Requirements:

• Bachelor’s degree in a relevant field (public policy, international relations, computer science, or similar)

• an advanced degree is a plus but not required.

Experience Requirements:

• 2-4 years in startups, business operations, program/project management, consulting, or a closely related area.

• Proven ability to scope and understand new subject areas quickly.

• Strong analytical skills for evaluating project feasibility, impact, and risk.

• Excellent written and verbal skills; able to present complex ideas clearly to diverse technical and non-technical audiences.

• Demonstrated success managing multiple workstreams, deadlines, and stakeholder communications simultaneously.

Other Requirements:

• Ability to thrive in a fast-paced, rapidly changing environment.

• Experience coordinating events, processes, or other operational logistics.

• Self-motivated and comfortable working independently to drive projects forward.

• Proficiency with project-management platforms, spreadsheets, and basic financial/budget tracking.

• Strong interest in AI safety, emerging technologies, and mitigating catastrophic risks.

Responsibilities:

• Partner with the Executive Director to generate and rapidly evaluate new project ideas.

• Conduct preliminary research—interviews, literature reviews, competitive scans—to define clear goals, scope, and success metrics.

• Work with the Managing Director to build detailed project plans (objectives, deliverables, timelines, resources, budgets).

• Independently ramp up in new domains by consulting experts and synthesizing available research and data.

• Own day-to-day execution, ensuring projects stay on scope, on time, and on budget.

Benefits:

• Medical, Dental, Vision, and 401(k)

• Hybrid work environment (open to remote pending location), while staying connected with a passionate and talented team

• Wide range of opportunities for personal and professional development

• Competitive compensation and equity grants

Education Requirements:

• Bachelor's degree preferred; equivalent experience may be considered.

Experience Requirements:

• Experience in a startup (seed or Series A preferred) or a fast-paced environment.

• 3+ years of experience in an administrative or executive support role.

• Strong proficiency in Google Office Suite (Gmail, Slides, Sheets, Forms, etc)

• Excellent verbal and written communication skills.

• Strong organizational and time-management abilities.

Other Requirements:

• Ability to handle confidential information with discretion.

• Problem-solving skills and the ability to work independently.

• Flexibility to adapt to changing priorities and business needs.

Responsibilities:

• Manage executive calendars, schedule meetings, and coordinate appointments.

• Handle email correspondence, screen calls, and manage communications on behalf of executives.

• Prepare reports, presentations, and other documents as needed.

• Organize and maintain confidential records, files, and documentation.

• Assist in planning and coordinating travel arrangements and itineraries.

Benefits:

• Medical, Dental, Vision, and 401(k)

• Hybrid work environment, with remote flexibility based on location, while staying connected with a passionate and talented team.

• Mental Escape Days

• Gym reimbursement

• Wide range of opportunities for personal and professional development.

Experience Requirements:

• 5+ years of experience in management consulting, operations, business strategy, or a related field.

• A strong understanding of business operations, strategic planning, and execution.

• Exceptional analytical skills with the ability to distill complex information into actionable insights.

• Strong communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.

• Experience working in a fast-paced startup or high-growth environment.

Other Requirements:

• Ability to manage multiple projects simultaneously and drive them to successful completion.

• A proactive and adaptable mindset, comfortable with ambiguity and rapid change.

• High attention to detail and a strong sense of ownership.

• MBA or advanced degree in a related field.

• Experience in the legal, intellectual property, or technology sectors.

Responsibilities:

• Act as a trusted advisor to the executive team, driving strategic initiatives and ensuring alignment across the organization.

• Oversee and facilitate the execution of high-priority projects, ensuring timely delivery and impact.

• Streamline internal operations, enhance productivity, and implement best practices across teams.

• Serve as a liaison between executives and key stakeholders, ensuring effective communication and collaboration.

• Prepare and manage key materials for leadership meetings, board meetings, and investor updates.

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• All permanent employees receive generous stock options

Other Requirements:

• Organization and planning

• Facilities management

• Good communication

• Can-do attitude

• Attention to detail

Responsibilities:

• Oversee daily operations of the LA office, ensuring supplies, food, and equipment are consistently stocked and maintained

• Manage relationships with vendors and service providers to ensure smooth facilities management

• Respond quickly to office needs, resolving issues with efficiency and ownership

• Plan and coordinate internal events including team socials, holiday parties, and office celebrations

• Take ownership of visa sponsorship processes - coordinating documentation, timelines, and communication with employees and immigration lawyer

Benefits:

• Earn compensation for your expertise

• Strengthen brand credibility within the HSE community

• Build a network of advocates

• Turn your experience into impact — and income

• Flexible, low-commitment consulting role

Experience Requirements:

• Proven experience as an HSE Manager or in a similar role (5+ years preferred)

• Strong understanding of HSE regulations, procedures, and stakeholder needs

• Excellent communication skills and a collaborative mindset

• Comfortable providing structured feedback on product and messaging

• Ability to use standard remote collaboration tools (e.g., Zoom, Google Docs)

Other Requirements:

• Experience in Manufacturing, Logistics or Construction industries

• Participation in professional safety communities

Responsibilities:

• Serve as our go-to expert for our HSE (Health, Safety & Environment) practice

• Provide insight into the priorities, challenges, trends and decision-making processes of HSE professionals

• Provide feedback from your experience to ensure we are best supporting the community of HSE stakeholders

• Support occasional outreach (email, LinkedIn, feedback sessions) to fellow HSE professionals in your network or industry circles

Benefits:

• Competitive salary with opportunities for increases

• Flexible work hours and remote options (if applicable)

• Opportunities for career growth and advancement

• Ongoing training and development

• Health, dental, and vision insurance (if applicable)

Education Requirements:

• High school diploma or equivalent (college degree a plus)

Other Requirements:

• Basic computer and communication skills

• Strong organizational and time management abilities

• Ability to work independently or as part of a team

• Adaptable and willing to learn new tools or systems

• Reliable and responsible work ethic

Responsibilities:

• Support day-to-day operations and team functions

• Maintain accuracy and attention to detail in assigned tasks

• Communicate effectively with team members and clients

• Adhere to company policies, procedures, and deadlines

• Take initiative and show flexibility in handling tasks

Benefits:

• Competitive salary with opportunities for increases

• Flexible work hours and remote options (if applicable)

• Opportunities for career growth and advancement

• Ongoing training and development

• Health, dental, and vision insurance (if applicable)

Education Requirements:

• High school diploma or equivalent (college degree a plus)

Other Requirements:

• Basic computer and communication skills

• Strong organizational and time management abilities

• Ability to work independently or as part of a team

• Adaptable and willing to learn new tools or systems

• Reliable and responsible work ethic

Responsibilities:

• Support day-to-day operations and team functions

• Maintain accuracy and attention to detail in assigned tasks

• Communicate effectively with team members and clients

• Adhere to company policies, procedures, and deadlines

• Take initiative and show flexibility in handling tasks

Benefits:

• Competitive salary with opportunities for increases

• Flexible work hours and remote options (if applicable)

• Opportunities for career growth and advancement

• Ongoing training and development

• Health, dental, and vision insurance (if applicable)

Education Requirements:

• High school diploma or equivalent (college degree a plus)

Other Requirements:

• Basic computer and communication skills

• Strong organizational and time management abilities

• Ability to work independently or as part of a team

• Adaptable and willing to learn new tools or systems

• Reliable and responsible work ethic

Responsibilities:

• Support day-to-day operations and team functions

• Maintain accuracy and attention to detail in assigned tasks

• Communicate effectively with team members and clients

• Adhere to company policies, procedures, and deadlines

• Take initiative and show flexibility in handling tasks

Benefits:

• Competitive salary with opportunities for increases

• Flexible work hours and remote options (if applicable)

• Opportunities for career growth and advancement

• Ongoing training and development

• Health, dental, and vision insurance (if applicable)

Education Requirements:

• High school diploma or equivalent (college degree a plus)

Other Requirements:

• Basic computer and communication skills

• Strong organizational and time management abilities

• Ability to work independently or as part of a team

• Adaptable and willing to learn new tools or systems

• Reliable and responsible work ethic

Responsibilities:

• Support day-to-day operations and team functions

• Maintain accuracy and attention to detail in assigned tasks

• Communicate effectively with team members and clients

• Adhere to company policies, procedures, and deadlines

• Take initiative and show flexibility in handling tasks

Benefits:

• Competitive salary with opportunities for increases

• Flexible work hours and remote options (if applicable)

• Opportunities for career growth and advancement

• Ongoing training and development

• Health, dental, and vision insurance (if applicable)

Education Requirements:

• High school diploma or equivalent (college degree a plus)

Other Requirements:

• Basic computer and communication skills

• Strong organizational and time management abilities

• Ability to work independently or as part of a team

• Adaptable and willing to learn new tools or systems

• Reliable and responsible work ethic

Responsibilities:

• Support day-to-day operations and team functions

• Maintain accuracy and attention to detail in assigned tasks

• Communicate effectively with team members and clients

• Adhere to company policies, procedures, and deadlines

• Take initiative and show flexibility in handling tasks