AI Jobs

Benefits:

• Unlimited holidays

• Lepaya Fridays

• Flexible hours

• Work from anywhere for 8 weeks/year

• Access to Empowr

Experience Requirements:

• 5+ years in Internal IT Management or Operations

• Google Workspace (Admin Console) mastery

• Identity and Access Management implementation

• Cloud Infrastructure fundamentals (AWS)

• Experience with device management processes

Other Requirements:

• Strong communication, vendor management, and negotiation skills

• Track record of implementing IT security policies

Responsibilities:

• Own and optimize internal IT processes

• Act as the main contact for IT vendors

• Oversee core internal platforms

• Forecast and manage the internal IT budget

• Manage internal IT hardware and software services

Benefits:

• Competitive compensation

• Top-tier health insurance

• Enabling culture

• Fun and dynamic workplace

• High-growth rocket-ship environment

Education Requirements:

• Bachelor’s degree in a STEM field (Computer Science, Engineering, Information Systems, or equivalent)

Experience Requirements:

• 0–2 years of experience in a customer support, technical support, or similar role

Other Requirements:

• Basic to intermediate understanding of APIs

• Experience working with API documentation tools (Swagger, Postman)

• Excellent written and verbal communication skills

Responsibilities:

• Act as the first technical point of contact for customer inquiries

• Troubleshoot and resolve technical issues by analysing logs

• Support customers with API integrations

• Collaborate with Product and Engineering teams to escalate bugs

• Develop and maintain internal and external documentation

Benefits:

• Competitive compensation

• Top-tier health insurance

• Enabling culture

• Fun and dynamic workplace

• High-growth rocket-ship environment

Experience Requirements:

• 5–8+ years of experience in Customer Success or strategic account management

• Experience managing complex, enterprise, or regulated customers

• Advanced experience with Salesforce and CS tooling

Other Requirements:

• Strong stakeholder management and executive communication skills

• Proven ability to manage risk and adoption

Responsibilities:

• Own the customer relationship from post-signature through maturity

• Develop and execute customer success plans

• Monitor and manage customer health using defined KPIs

• Proactively identify churn risks and mitigation plans

• Drive consistent and deep adoption of FOCAL

Education Requirements:

• Technical Diploma or bachelor's degree in civil, MEP, HVAC or related trades

Experience Requirements:

• Minimum of 9-10 years of relevant experience overseeing office facilities maintenance

• Experience coordinating with external contractors

• Extensive experience with MS Office Suite

Other Requirements:

• Preferably a Saudi national

• Strong Arabic reading and speaking skills

• Working knowledge of inspection and approval processes (Civil Defence, Municipality)

• First aid/fire warden certification (Preferred)

• Facilities management certifications (FMP, IWFM) are a plus

Responsibilities:

• Own day-to-day workplace and facilities operations

• Plan and scale facilities operations in line with business growth

• Ensure high standards of building and workplace systems maintenance

• Lead preventive and reactive maintenance programs

• Manage on-site service providers and vendors

Benefits:

• In-person collaboration on Anchor Days

Experience Requirements:

• At least 3-5 years of experience in technical support or TAM roles

• Strong troubleshooting skills for desktop applications

• Knowledge of SSO protocols (OAuth, SAML, SCIM)

Other Requirements:

• Fluency in English & French

• Proficiency in analyzing server and client application logs

• Proficiency troubleshooting REST APIs

• Strong written and verbal communication skills

• Ability to work under pressure

Responsibilities:

• Provide white-glove support to largest enterprise customers

• Build and maintain strong relationships with enterprise customers

• Perform advanced troubleshooting and codebase triage

• Manage key performance metrics

• Participate in an on-call rotation

Benefits:

• Highly competitive cash compensation

• Equity

• Medical benefits

Experience Requirements:

• Proven experience in forecasting, modeling, and capacity plans

• Experience building processes, systems, and operational structures

• Experience leading operating cadences for leadership

Other Requirements:

• Strong customer empathy

• Passion for hands-on operational systems work

• Ability to communicate effectively across audiences

• Willingness to adopt AI tools

Responsibilities:

• Own forecasting models and staffing recommendations

• Lead weekly and monthly WFM operations

• Drive budget projections and precision

• Lead and improve core operating rhythms

• Collaborate closely with CX leadership and RevOps

Benefits:

• Highly competitive cash compensation

• Equity

• Medical benefits

Experience Requirements:

• 8+ years in CX enablement, support operations, or CX management

• Experience creating and scaling support training programs

• Experience managing Learning Management Systems (LMS)

Other Requirements:

• Familiarity with CX knowledge management best practices

• Strong analytical and problem-solving skills

• Exceptional stakeholder management abilities

• Curiosity and willingness to adopt AI tools

Responsibilities:

• Lead the CX Enablement function for User Operations

• Build and grow a high-performing enablement team

• Provide strategic guidance to instructional designers

• Oversee the development of CX knowledge bases

• Leverage AI workflows to drive CX-wide efficiency

Benefits:

• Highly competitive cash compensation

• Equity

• Medical benefits

Experience Requirements:

• 5+ years of experience in technical support or customer service

• Experience in SaaS or fintech

Other Requirements:

• Excellent written and verbal communication skills

• Strong organizational skills

• Willingness to adopt AI tools

• Attention to detail and proactive mindset

Responsibilities:

• Provide timely billing and payment support

• Troubleshoot and resolve payment discrepancies

• Collaborate with finance and regional support teams

• Identify areas for improvement in payment workflows

• Maintain and report on KPIs

Benefits:

• Annual salary between $75,000–$100,000 USD

• Fully remote environment and flexible hours

• Comprehensive health insurance and pension plan

• Generous PTO (30 days protected)

• Paid work trips and staff retreats

Experience Requirements:

• Two or more years of prior work experience

Other Requirements:

• Schedule overlap for at least 7 work hours with UTC-4/5

• Avidly follow AI developments

• Great written and verbal communication skills

• Comfort with startup-like environment

• Professional level English proficiency

Responsibilities:

• Find contributors for new benchmarks

• Coordinate with experts for quality standards

• Organize events such as symposiums

• Support data team with data licensing

• General operations and external communications

Experience Requirements:

• 2–5+ years of experience in digital media, advertising operations, campaign management, or media planning

Other Requirements:

• Must be based in South Africa

• Must be able to work Eastern time zone

• Strong understanding of digital advertising channels (programmatic, display, video, mobile, CTV, social)

• Familiarity with common ad tech platforms (DSPs, SSPs, analytics tools, ad servers, etc.)

• Knowledge of audience strategies, performance measurement, and attribution

Responsibilities:

• Partner with Sales to understand client goals and translate needs into strategic media plans

• Build comprehensive campaign proposals including tactics, inventory, and targeting

• Set up campaigns to launch in DSPs such as DV360, The Trade Desk, and Stackadapt

• Monitor live campaigns to ensure pacing, delivery, and performance align with goals

• Analyze performance data to identify optimization opportunities and implement changes

Benefits:

• Equity: meaningful, early-stage equity (just raised Series A)

• 4 weeks PTO

• Generous company holidays

• Monthly location bonus if you live within 1 mile of the office

• 401(k) with company match

Experience Requirements:

• Exceptionally organized with strong instincts for prioritization and timing

• Strong writer and presenter; able to produce clean, persuasive decks and proposals

• Comfortable operating in CRM and turning relationship data into action

• Confident communicator with executives, customers, investors, and government officials

• Proactive, high-energy, and motivated to grow into a long-term thought partner

Responsibilities:

• Own scheduling and calendar strategy so the CEO can focus on the highest-impact work

• Accelerate enterprise deals by pairing the CEO’s relationships with the right timing, narrative, and materials

• Manage and draft executive-level communications so the CEO focuses only on high-leverage comms

• Track strategic initiatives across the company and provide a real-time pulse on progress

• Take ownership of the CEO’s to-do list, executing directly or drafting first passes for review

Benefits:

• Hands-on experience in office management and workplace operations

• Exposure to a fun, collaborative, and dynamic team environment

• Opportunities to propose and implement your own ideas

• A high level of ownership and responsibility in a startup setting

• Real-world skills and meaningful experience to help launch your career in HR or business

Experience Requirements:

• Strong organizational skills and attention to detail

• Self-starter with initiative and follow-through

• Thrive in a fast-paced environment

• Positive, flexible, and willing to take on varied tasks

• Comfortable with light physical work (supplies, tidying, etc.)

Other Requirements:

• Interest and/or experience in operations, HR, or workplace culture (tech skills a plus)

• Google Drive and Notion experience

Responsibilities:

• Assist with company events, hiring processes, and workplace improvement ideas

• Contributing to the company’s internal website and digital documentation

• Daily responsibilities of organizing spaces, maintaining office supplies and equipment, and owning general office upkeep

Responsibilities:

• Oversee home product quality standards

• Manage QA protocols

Benefits:

• 20 days of annual leave

• Virtual Shares

• Hybrid work

• flexible hours

• Hack Fridays

Experience Requirements:

• 3+ years of work experience

• 1 year in client-facing software implementation

• Proven experience project managing customer implementations

Other Requirements:

• Fluency in Japanese

• Working proficiency in English

• Strong written and verbal presentation skills

• Familiarity with technical concepts related to SaaS products

• Ability to navigate ambiguous situations

Responsibilities:

• Own the onboarding and implementation process

• Serve as the customer’s project manager

• Teach and empower new customers

• Troubleshoot challenges that customers experience

• Interface with internal DeepL teams

Benefits:

• 20 days of annual leave

• Virtual Shares

• Hybrid work

• flexible hours

• Hack Fridays

Experience Requirements:

• 3+ years of work experience

• 1 year in client-facing software implementation

• Proven experience project managing customer implementations

Other Requirements:

• Fluency in Japanese

• Working proficiency in English

• Strong written and verbal presentation skills

• Familiarity with technical concepts related to SaaS products

• Ability to navigate ambiguous situations

Responsibilities:

• Own the onboarding and implementation process

• Serve as the customer’s project manager

• Teach and empower new customers

• Troubleshoot challenges that customers experience

• Interface with internal DeepL teams

Benefits:

• 20 days of annual leave

• Hybrid work

• flexible hours

• Regular in-person team events

• Monthly hacking sessions

Experience Requirements:

• 3+ years of Customer Support experience (SAAS) in a technical support capacity

• Experienced in working with international teams

• Experience with customer subscription systems, APIs, SSO, JIRA

Other Requirements:

• Fluent in English

• Experienced in tools such as Postman

• Ability to work 8-hour shifts between 6 am and 5 pm

• Willingness to participate in an on-call rota

• Empathetic and collaborative

Responsibilities:

• Provide responses via support system to Premium Customers

• Maintain high service standards and troubleshoot issues

• Identify product bugs and feature requests

• Tackle complex customer requests including technical issues

• Collaborate with the Customer Success and Sales teams

Experience Requirements:

• Significant leadership experience in Customer Support or CX

• Track record of managing managers in high-growth tech

• Experience evolving support models

• Experience with modern support platforms (Zendesk, Salesforce)

Other Requirements:

• Multilingual communication in Japanese and English

• Stakeholder mastery

• Strategic thinking with hands-on problem-solving

• Adaptability and proactive nature

• Customer-first, outcome-driven mindset

Responsibilities:

• Drive the regional vision for Japan and APAC

• Own regional performance outcomes

• Lead, coach, and develop team leaders

• Evolve the Customer Support craft

• Refine operational engine and workflows

Benefits:

• Competitive salaries

• Generous benefits package

Education Requirements:

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field

Experience Requirements:

• 6+ years of Executive Level Management experience

• 15+ years in test operations

Other Requirements:

• ATE platform (93K or ULFX) experience

• ATE Hardware (Loadboard, probe cards) experience

• OSAT Factory experience

Responsibilities:

• Guiding and directing teams of production test engineers

• Developing and implementing test manufacturing strategies and processes

• Collaborating with cross-functional teams to implement test plans

• Leading teams to support mass production operation problem solving

• Analyzing test data and operation KPI to determine trends

Benefits:

• Equity (RSUs) in the company

• Comprehensive medical, dental, and vision plans

• 12 weeks of paid parental leave

• Flexible vacation and sabbatical program

• Mental health resources, therapy and coaching

Experience Requirements:

• Demonstrated high-touch customer support experience in SaaS

• Proficient in HTML, CSS, DNS, JavaScript

• Experience with Zendesk, Stripe, Google Workspace, Slack, or Confluence

• Bonus: 1+ years of experience in a technical support role

Other Requirements:

• Business-level fluency in English

• Comfortable working Monday to Friday from 10am-7pm GMT-3

• Open to building fluency in emerging technologies like AI

Responsibilities:

• Deliver exceptional customer experiences via chat, email, and phone

• Troubleshoot, file, and track bugs

• Advocate for customer needs by surfacing feedback

• Partner with support engineering to surface blockers

• Contribute to internal documentation and knowledge sharing

Benefits:

• Equity (RSUs) in the company

• Comprehensive medical, dental, and vision plans

• 12 weeks of paid parental leave

• Flexible vacation and sabbatical program

• Mental health resources, therapy and coaching

Experience Requirements:

• 1+ years of experience in a technical support role

• Experience in SaaS or technical services

• Proficient in HTML, CSS, DNS, JavaScript

Other Requirements:

• Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)

• Strong written and verbal communication skills in English

• Stay curious and open to growth in emerging technologies like AI

Responsibilities:

• Deliver consistently exceptional customer experiences

• Assist customers in support queues, chat, and phone

• Document and report bugs and resolve issues

• Advocate for customers' needs to improve products