Other Requirements:

• Skilled communicator with strong written and verbal abilities across various channels

• Fluent in German and excellent English skills

• Organized, personable, and dedicated to helping customers

• Driven, eager to learn, and thrive in a collaborative, fast-paced environment

• Flexible and adaptable

• Familiar with—or quick to learn—tools such as APIs, email marketing platforms, and eCommerce systems

• Passionate about solving challenges creatively

Responsibilities:

• Master the Platform: Develop deep expertise in the clearer.io suite of products, ensuring you can provide top-tier support and guidance.

• Customer-Centric Support: Partner with customers and agencies to resolve technical issues efficiently across email, chat, and phone, ensuring every interaction reflects our commitment to excellence.

• Collaborative Problem-Solving: Work closely with fellow specialists and the development team to prioritize and resolve customer requests, maintaining a seamless feedback loop.

• Innovative Solutions: Tackle complex problems by developing tailored solutions, leveraging strong communication skills across email, web, and phone, while coordinating with support, success, sales, and partnerships teams to ensure cross-departmental alignment.

• Trusted Advisor: Act as a dedicated support partner, fostering long-term customer relationships and ensuring their needs are met with professionalism and care

Benefits:

• 100% Remote Culture

• Performance-based Year-End Bonus

• Wellness Allowance

• Time Off: 20 days/year, in addition to Vietnam holidays

• MacBook Provided

Experience Requirements:

• At least 1+ years of customer support experience in a software product company

Other Requirements:

• You enjoy solving problems.

• You love taking on challenges.

• You don’t get flustered easily.

• You like helping people.

• You pay attention to the details.

• You think on your feet.

• You are motivated and driven.

• IELTS > 6

Responsibilities:

• Responding to inquiries via live chat and calls.

• Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.

• Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.

• Developing an in-depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource

Benefits:

• top-notch gear

• home office setup budget

• monthly support allowance

• access to a coaching platform called Bravely

• many other perks

Benefits:

• Competitive base salary & early-stage startup equity

• Medical, dental, and vision plans for employees and their dependents with FSA & HSA options

• Hybrid roles based in NYC with commuter benefits

• Flexible PTO

• 401(k) plan

Education Requirements:

• BSc in Computer Science, Engineering or similar field

Experience Requirements:

• Work experience as a Product Owner or similar role in product management

• Familiarity with agile is a plus

• Hands-on experience managing all stages of the product lifecycle

• Technical background with knowledge of software development and web technologies

Other Requirements:

• Team spirit and good communication abilities

• Good organizational skills

Responsibilities:

• Incorporate feature requests into the product roadmap

• Groom and prioritize the backlog

• Develop user stories and define acceptance criteria

• Set sprint goals

• Write acceptance tests

Education Requirements:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Information Technology)

Experience Requirements:

• Proven experience in product management or related roles, with a minimum of 3 years in B2B software

Other Requirements:

• Experience working with various database technologies. Database administration/security is a plus

• Experience managing security products or IT operations products is a plus

• Strong understanding of data governance and privacy regulations is preferred.

• Exceptional communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.

• Analytical mindset with strong problem-solving abilities.

• Self learner – ability to independently learn new technologies

• Past coding experience is a plus

Responsibilities:

• Product Strategy: Develop and refine the product vision and strategy in line with market trends and customer feedback. Stay abreast of industry advancements to drive innovation within Velotix’s product portfolio.

• Customer Insights: Partner with sales and marketing teams to gather insights into customer needs and pain points. Conduct market research and engage with customers to understand their evolving requirements.

• Roadmap Planning: Work closely with R&D teams to translate market insights into actionable product features and enhancements. Define and prioritize the product roadmap to deliver maximum value to our customers.

• Cross-functional Collaboration: Collaborate with sales, engineering, and support teams to ensure seamless execution of product initiatives. Champion a customer-centric approach across all stages of the product lifecycle.

• Feature Development: Lead the ideation, design, and development of new product features. Work closely with engineering teams to ensure timely delivery and high-quality implementation.

Benefits:

• Stock options

• Learning and Development (Free Coursera account)

• Hackathons

• Guest speakers

• Quarterly and annual All Stars recognition program

Education Requirements:

• Bachelor's Degree in Engineering or a technology related field

Experience Requirements:

• 3-5 years work experience in an industrial engineering setting (process industries preferred)

• Deep knowledge of Operational Technology (Plant floor systems and technology)

• Experience working with industrial data (Data Historians)

• OEE (Overall Equipment Effectiveness) understanding and demonstrated use

• Ability to identify customer/user problems and define software solutions

Other Requirements:

• Excellent communication skills

• Ability to work with customers, developers and internal stakeholders

• Agile software environment experience (nice to have)

• B2B SaaS Company experience (nice to have)

• Strong data literacy (nice to have)

• Experience using Pendo (nice to have)

• Experience building AI and machine learning models to solve industrial problems (bonus)

• Startup experience (bonus)

Responsibilities:

• Define future direction for Industrial AI platform

• Create plans, visions, and roadmaps

• Ensure full adoption and usage of the Canvass platform

• Lead development of future platform releases

• Define specifications of new capabilities, communicating to designers and engineers, and guiding software development

Benefits:

• Health insurance

• Full-coverage medical check-ups

• Continuous learning opportunities

• Targeted training programs

• Career development initiatives

Benefits:

• Health insurance

• Full-coverage medical check-ups

• Continuous learning opportunities

• Targeted training programs

• Career development initiatives

Benefits:

• Early equity stock option allocations

• Performance-based option allocation

• Extended health and dental package

• Health & wellness spending account

• Employee assistance program

Benefits:

• Early equity stock option allocations

• Performance-based option allocation

• Extended health and dental package

• Health & wellness spending account

• Employee assistance program

Benefits:

• Equity

Benefits:

• Equity

• Multiple Ranges

Benefits:

• Stock options

• Commute allowance (up to 100,000 JPY/month)

• Rent subsidy (30,000 JPY/month within 3km of the office)

• Social insurance

• Workers' accident compensation insurance

Experience Requirements:

• Product growth phase-appropriate strategy planning and execution experience

• Data-driven decision-making and persuasion of stakeholders experience

• Product management experience for internet and smartphone products

• Leadership and communication skills

Responsibilities:

• Strategy planning and execution for AutoReserve and Respo products

• Data-driven decision making

• Stakeholder management

• Product development and scaling

Benefits:

• Competitive salary packages

• Comprehensive medical, dental, and vision insurance for employees and dependents

• Generous PTO

Education Requirements:

• Bachelor’s degree in computer science or related field/Masters preferred

Experience Requirements:

• 5+ years of product experience in enterprise software and at least two evangelizing to global 1000 customers

• Deep understanding of needs of enterprise buyers and solid knowledge of conversational AI protocols, Machine learning, and Data Science

• Experience with Contact Center products, Voice products

• Proven experience with the full lifecycle of product releases, from planning, gathering requirements, prioritization to working with development for building the product, and training sales

Other Requirements:

• Amazing communication skills to effectively evangelize the product and technology to both internal and external audiences

• Strong analytical mindset and a data-driven approach for solving complex business problems

• Collaboration and consensus-building skills

• Understanding of user-centered design principles such as journey mapping, persona identification, pain statements, user experience

• Good grasp and understanding of business applications and their APIs, middleware, and integration

• Background on machine learning and data mining with a broad understanding of unsupervised and supervised learning methods is a plus

Responsibilities:

• Define and drive Avaamo’s product strategy based on the conversational AI landscape, competitive analysis, and customer needs

• Lead product definition, requirements analysis, documentation of requirements, and product positioning

• Work closely with leadership and development and design teams to develop and maintain a product roadmap

• Validate product direction by interacting with customers and internal stakeholders

• Produce product collateral and messaging, and partner with sales and marketing to accelerate go-to-market

Benefits:

• Share scheme

• Company pension

• Office snacks

• Healthcare

Education Requirements:

• Bachelor’s degree in product design or engineering

Experience Requirements:

• Strong experience in a dynamic product management role

• Proven experience overseeing all elements of the product development lifecycle

• Highly effective cross-functional team management

• Previous experience delivering finely-tuned product marketing strategies

• Previous software and web development experience

Other Requirements:

• Coding experience – Java, C++, Python, HTML

• Exceptional writing and editing skills combined with strong presentation and public speaking skills

• Proven experience working as a product developer in a non-managerial role

Responsibilities:

• Setting product vision and strategy for product release

• Owning the roadmap and prioritizing to achieve strategic goals and initiatives

• Managing the implementation timeline and dependencies in and across releases

• Managing the creative process of generating, developing, and curating new ideas

• Making trade-off decisions based on the value that new features will deliver to customers and to the business

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Education Requirements:

• Bachelor’s degree in Industrial Engineering and Management, Information Technology Engineering, or another relevant field

Experience Requirements:

• 1-2 years of relevant experience as a data analyst, writing and debugging Python code

Other Requirements:

• Understanding the principles of machine/deep learning terminology

• Experience with Git, Linux

• Fluency in English – written and spoken

Responsibilities:

• Data gathering, management and analysis associated with image processing research

• System analysis

• Product quality testing

• Benchmarks management and data analysis

• Provide support of multiple Product/Research/Software tasks, with an efficient framework to ensure organized and correct insights are shared.