Responsibilities:

• Lead and manage SaaS and Support teams, fostering a culture of excellent customer service. Establish and maintain strong relationships with customers, providing exceptional support and addressing issues and requests with a high level of empathy and professionalism achieving world class customer satisfaction.

• Collaborate with cross-functional teams and clients to design and implement secure deployment architectures ensuring secure and scalable networking and system deployments that supports business growth.

• Work with cross functional teams on customer account issues, plans, and strategies to improve customer satisfaction and revenue growth.

• Analyze system performance metrics and customer feedback to identify areas for improvement and implement effective continuous process and team skills improvement.

• Drive the administration and operational management of ITSM/ESM solutions, ensuring contractual and the evolving needs of clients are met consistent with Serviceaide corporate strategy.

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

• Établir des connexions régulières et significatives avec les clients pour recueillir des retours, proposer des fonctionnalités pertinentes ou partager des informations utiles (simplifications techniques, évolutions produit…). Suivre et anticiper les signaux faibles (engagement réduit, questions récurrentes, etc...) afin de prévenir le churn et assurer une satisfaction durable.

Experience Requirements:

• Tu as une première expérience réussie en support client, idéalement dans un environnement tech, santé ou SaaS B2B.

Other Requirements:

• Tu cherches un job qui a du sens.

• Tu es empathique, bienveillant(e) et à l’écoute, avec une réelle volonté de comprendre et résoudre les problèmes des clients.

• Tu es rigoureux(se) et organisé(e), capable de gérer plusieurs demandes simultanément tout en maintenant une qualité de service irréprochable.

• Tu sais expliquer des concepts techniques de manière simple et pédagogique.

• Tu es un(e) vrai(e) problem-solver, tu fais preuve de créativité et de résilience face aux défis.

• Tu travailles en équipe et communiques efficacement avec les différentes parties prenantes.

• Tu es à l’aise avec les outils de support client et les environnements CRM.

• Tu maîtrises l’anglais, à l’écrit comme à l’oral. L'espagnol est un plus !

• Tu as un mindset positif, proactif et un fort sens des responsabilités, tout en respectant les enjeux de l’équipe.

• Tu te retrouves dans nos valeurs : SPACE 🚀

Responsibilities:

• Assurer le support via chat, e-mail et téléphone en apportant des réponses rapides et efficaces.

• Proposer des solutions adaptées aux besoins clients.

• Assurer le suivi des demandes jusqu'à leur résolution et remonter les incidents complexes aux équipes concernées.

• Assurer la phase d’onboarding des clients de 0 à 90 jours pour t’assurer que la solution est bien adoptée.

Education Requirements:

• BS in CS or Engineering

Experience Requirements:

• 5 years using BI / Analytics solutions

• 4 years in RDBMS and big data tech like Hadoop

• 3 years in Java and Advanced Analytics like Scala/SPSS

• Previous work in industrial IOT and manufacturing

Benefits:

• Lunch vouchers (approx. 200€/month)

• An allowance of 360 euros/year for your sports activities

• An allowance of 300 euros for the adaptation of your workstation

• A health insurance (100% coverage) and a pension contract with Alan Blue for you & your family

• Unlimited vacation policy

Experience Requirements:

• 3 to 6 years experience in recruitment, ideally in a high-growth tech startup or a scaling environment, with a proven track record of hiring for engineering and product roles.

Other Requirements:

• Fluency in both English and French

• A sourcing expert: you know how to find and engage top talent through outbound strategies, automation, and referrals.

• A true business partner, with strong communication and stakeholder management skills, capable of influencing hiring decisions and working closely with leadership.

• Data-driven: you analyze hiring funnels, track key recruitment metrics, and optimize hiring strategies based on insights.

• Able to scale hiring operations, improve processes, and bring structure to recruitment while maintaining hiring speed and quality.

Responsibilities:

• Drive full-cycle recruiting, primarily for the Tech & Product Team, by sourcing, engaging, maintaining, and closing a strong candidate pipeline for all open positions.

• Proactively source passive talent using sourcing tools, automation, and innovative engagement methods to attract top candidates.

• Leverage automation to maximize efficiency: implement sourcing automation, nurture campaigns, and AI-powered screening to optimize the hiring process.

• Analyze and iterate: assess hiring funnel performance, identify bottlenecks, and continuously improve speed and quality.

• Partner with hiring managers to develop sourcing strategies, refine role positioning, and make data-driven hiring decisions, ensuring strong communication throughout the search. Train leadership and hiring managers to standardize hiring decisions and assess talent effectively. Ensure an exceptional candidate experience by maintaining clear communication and strengthening Gladia’s employer brand. Be data-driven: track key hiring metrics, optimize recruitment strategies, and drive process improvements. Enhance Gladia’s employer brand, boosting visibility in the talent market and positioning Gladia as a top employer in tech

Benefits:

• Lunch vouchers (approx. 200€/month)

• An allowance of 360 euros/year for your sports activities

• An allowance of 300 euros for the adaptation of your workstation

• A health insurance (100% coverage) and a pension contract with Alan Blue for you & your family

• Unlimited vacation policy

Experience Requirements:

• At least 5+ years of experience working on a rapidly growing product

Other Requirements:

• Strong experience with Docker

• Proficiency with Kubernetes (knowledge with Kustomize is a plus)

• Proficiency with CI/CD process (Github, test-driven development, etc.)

• Knowledge of at least one programming language (Python, Go, etc.)

• Experience with Docker image licencing & distribution

• Knowledge of databases (PostrgreSQL, Patroni)

• Knowledge of monitoring/logging tools (Prometheus, Grafana Loki)

• Strong experience with UNIX/Linux operating systems

• Networking knowledge (DNS, OSI model, HTTP/HTTPS, SSL/TLS)

• Fluency in French and English

• Proactive, agile, autonomous, tenacious, pragmatic, collaborative and curious

• You think critically before you code

• You solve problems in a collaborative way

• You ensure high-quality work standards

• You’re not afraid to try new things

Responsibilities:

• Create and maintain Kubernetes hybrid clusters

• Implement and manage CI/CD pipelines

• Maintain and optimize Docker images

• Prepare deployments for production

• Optimize infrastructure and tool scaling to keep costs low Support developers throughout the DevOps process Document technical procedures and policies

Benefits:

• Full remote policy in France with team gathering in Paris every 1.5 months or work from our amazing offices & rooftop in the heart of Paris (Sentier)

• Lunch vouchers (approx. 200€/month)

• An allowance of 360 euros/year for your sports activities

• An allowance of 300 euros for the adaptation of your workstation

• A health insurance (100% coverage) and a pension contract with Alan Blue for you & your family Unlimited vacation policy

Experience Requirements:

• With at least +6 years of experience on a product experiencing rapid growth

Other Requirements:

• You have a solid experience in Typescript

• Involved with CI/CD processes (GitHub Actions)

• Knowledge of at least PostgreSQL, Redis, RabbitMQ

• Testing tools have no secrets for you, regardless of the environment you’re working on

• Interest in clean code, software craftsmanship, performance, scalability and security

• Want to learn and experiment

• Proactive, agile, autonomous, tenacious, pragmatic, benevolent and curious

• You think before you code

• You solve problems in a collaborative way

• You ensure high-quality code and test standards

• You’re not afraid to try new things

• Willing to work remotely with regular trips to meet with the team

• Previous experience in real-time or performance-oriented topics

• Previous experience in audio/ video streams

• Previous experience or knowledge on AI-related topics or Python

Responsibilities:

• You will create, develop and maintain the whole technical stack

• API component architecture design & development

• Build new product features from start to finish through conception, research, documentation, maintenance, and polish

• Tackle technical problems to guarantee the best level of performance

• Improve performance, reliability and observability on our product

Benefits:

• Lunch vouchers (approx. 200€/month)

• An allowance of 360 euros/year for your sports activities

• An allowance of 300 euros for the adaptation of your workstation

• A health insurance (100% coverage) and a pension contract with Alan Blue for you & your family

• Unlimited vacation policy

Experience Requirements:

• 3-5 years of experience in software engineering, focusing on development tools or automation ideally in a B2B SaAS.

Other Requirements:

• Proficiency in Python and TypeScript

• Familiarity with front-end technologies such as React, Angular, or Vue.js for instance

• Familiarity with Salesforce (CRM), HubSpot (inbound marketing) and database (Metabase or equivalent).

• Familiarity with build tools, version control (e.g., Git), and CI/CD platforms (e.g., Jenkins, GitLab CI/CD).

• Strong analytical skills and innovative thinking for process improvements.

• Ability to convey complex technical information clearly.

• Knowledge of UI/UX design for tool interfaces and familiarity with DevOps practices.

• Comfortable working remotely with occasional travel to meet the team.

• Enjoys problem-solving and working collaboratively.

Responsibilities:

• Tool Development and Maintenance: Create software tools to assist with coding, debugging, testing, and deployment.

• Automation: Develop scripts and systems to automate repetitive tasks and enhance productivity.

• Integration: Ensure seamless integration of tools with existing software systems and third-party platforms.

• Support and Training: Provide documentation and training to enable team members to use the tools effectively.

• Continuous Improvement: Update and enhance tools regularly to keep them effective and compatible with new software environments.

Benefits:

• Flexible working hours

• Pet-friendly office

• Game room

• Stock purchase plan / Stock options

• Team building

Education Requirements:

• Ph.D. in Machine Learning / Artificial Intelligence, preferably on Generative AI / LLM topics

Experience Requirements:

• Experience in Machine Learning / Artificial Intelligence research, with a track record of publishing research papers and turning them into useful tools.

• Expert proficiency in the Python AI stack, especially with PyTorch, Hugging Face and LLM frameworks.

• Strong skills in software engineering (use of Git, production-ready code.)

• Strong written & oral communication skills in English.

• Bonus 1: open-source contributions are highly valued. Bonus 2: knowledge of cybersecurity fundamentals and techniques is also a plus.

Other Requirements:

• We are hiring people located in France or willing to relocate.

Responsibilities:

• Develop production-ready tools for LLM evaluation & mitigation that can be integrated in our software platform

• Conduct our scientific watch, reading academic papers in the fields of AI Testing / Benchmarking / Security.

• Communicate findings with other AI teams at customers & partners, such as Mistral AI, AWS, Google, Microsoft, NVIDIA, in the form of presentations and papers.

• Push the frontier of AI Safety & Security research with a focus on tools for real-life applications.

Benefits:

• Flexible working hours

• Pet-friendly office

• Game room

• Stock purchase plan / Stock options

• Team building

Experience Requirements:

• Minimum of 5 full years of work experience in software sales at fast-growing B2B tech companies, carrying quotas and focused on hunting.

• Experience with long sales cycles (6-12 months) and navigating large enterprises procurement processes.

• Proven track record of consistent performance and quotas attainment. You must have sold recurrent 6-7 figures yearly deals, on a regular basis, across EMEA.

• Comfortable engaging in technical discussions with Gen AI engineering teams.

• Excellent verbal and written communication skills in English (fluent) and French (at least professional proficiency). Bonus points for experience with revenue intelligence or developer intent tools.

Other Requirements:

• We are hiring people located in France or willing to relocate.

• You must have an EU work permit.

Responsibilities:

• drive pipeline generation by building and maintaining pipeline coverage to meet revenue goals.

• lead qualification and demos: deliver compelling product demonstrations and presentations tailored to the unique challenges of large enterprises while continuously educating them on the business value of Giskard's enterprise solution.

• develop trusted advisor relationships with Gen AI leaders and experts ensuring they understand the depth of Giskard's value proposition.

• manage complex deal cycles, often involving multi-stakeholder procurement processes, security reviews, and legal negotiations.

• provide feedback to the product team, shaping the roadmap based on insights from the ground.

Benefits:

• Flexible working hours

• Pet-friendly office

• Game room

• Stock purchase plan / Stock options

• Team building

Experience Requirements:

• 4+ years of hands-on experience in AI engineering, particularly in areas of LLMs and AI agents

• Strong skills in the Python AI stack, in particular Hugging Face, PyTorch, and LLM development frameworks.

• Knowledge of AI Security, testing methodologies, and AI system evaluation

• Proven track record of creating technical content (articles, tutorials, videos)

• Proven track record of successful community building or developer relations

Other Requirements:

• Fluent English required, French is a plus

• Quick learner with proactive attitude and the ability to work autonomously

• Bonus 1: Experience with developer tools and platforms (Git, CI/CD, cloud platforms)

• Bonus 2: Experience with open-source communities and projects

Responsibilities:

• Content creation

• Community Engagement

• Product Documentation

• Product Marketing Support

Benefits:

• Flexible working hours

• Pet-friendly office

• Game room

• Stock purchase plan / Stock options

• Team building

Experience Requirements:

• Minimum of 3 years' experience in Customer Success or Consulting roles.

• Demonstrated project management skills within large organizations and handling various technical stakeholders.

• Experience managing AI projects, ideally involving Large Language Models.

• Outstanding communication skills in both English and French, in written and verbal form.

• Bonus: experience in early-stage startups (<50 employees). Bonus: proficiency in German.

Other Requirements:

• We are hiring people located in France or willing to relocate.

• You must have an EU work permit and you must speak French.

Responsibilities:

• Help customers use our product successfully to make their LLM Agents more secure & reliable

• Coordinate with key decision-makers among our customers, from initial product evaluation and onboarding, to continuous usage and renewals

• Act as the bridge between our customers and Giskard's Product and R&D team

• Support Giskard's sales & marketing team with customer stories and hands-on product knowledge

Experience Requirements:

• very good knowledge of Web APIs

• solid as a rock to develop full-stack applications in TypeScript

Benefits:

• 1 day of telecommuting per week + 1 week per semester

• All employees receive a 3,500€ allowance in 2024 that they can spend freely among all tax-exempt benefits available: meals, culture, mobility, sports...

• Annual vacation bonus

• PEE / Profit sharing and participation

• 5 days of skills sponsorship

Experience Requirements:

• 2 to 4 years of experience in a similar position

• Experience in a media agency or advertising agency is essential

• Very good knowledge in the field of advertising

• Good knowledge of SaaS technologies and products and the digital, data and media ecosystem

• Excellent verbal and written communication skills

Other Requirements:

• Ability to build trusting relationships with clients, understand their needs and provide solutions.

• Organized and methodical

• Equipped with a commercial fiber to develop the turnover of clients

• Analytical and problem-solving skills.

• Ability to work in a team with technical and sales teams.

• Appetite for innovation and the development of AI

• Experience in project management

Responsibilities:

• Build strong relationships with clients (especially network heads and points of sale) by becoming their main point of contact

• Lead training sessions on the Ermes platform as well as on new market trends.

• Provide recommendations to optimize client performance.

• Closely monitor client performance and ensure that objectives are met.

• Present performance reports (quarterly, annual) and demonstrate the added value of Ermes during meetings with marketing departments.

Benefits:

• 1 day of telecommuting per week + 1 week per semester

• All employees benefit from a 3,500€ allowance that they can spend freely among all tax-exempt benefits available: meals, culture, mobility, sports...

• Annual vacation bonus

• PEE / Profit sharing and participation

• 5 days of skills sponsorship

Experience Requirements:

• More than 4 years of experience as a Sales Manager/Business Developer, with significant experience in digital (media agency, advertising agency, adtech, consulting agency, data provider, etc.), new business and with advertisers.

• Experience in selling media campaigns, audience segments or data management technologies is a plus.

• Good knowledge of the digital, media and data ecosystem and its technological environment.

• Commercial methods of discovery, reformulation, argumentation, negotiation and closing are no secret to you.

• Excellent communication and negotiation skills

Other Requirements:

• Proven ability to achieve and exceed sales targets

• Hunter temperament and real desire for new business. You don't shy away from anything and you have a taste for challenges. For you, objectives are made to be exceeded

Responsibilities:

• Identify and contact new prospects (advertisers, agencies, partners) in various sectors of activity (automotive, insurance, real estate, etc.)

• Manage the sales cycle, from initial contact to closing the sale

• Develop and maintain strong relationships with existing clients

• Ensure accurate reporting of your sales activity

• Represent the company and its offerings at any professional event that may be conducive to business development

Benefits:

• Medical insurance

• 4 benefits

Education Requirements:

• Bachelor’s degree or related HR and/or talent acquisition experience

Experience Requirements:

• Minimum of 5+ years of high volume and/or professional recruiting experience

• Experience with full-cycle recruitment for IT, Finance, Digital functions

• Knowledge of related business issues, trends and best practices as it relates to talent acquisition

• Ability to develop proven relationships/partnerships with management and influencing skills

• Strong client-service orientation, ability to prioritize multiple initiatives and desire to deliver end to end solutions

Other Requirements:

• Excellent technical skills; in-depth knowledge of applicant tracking technology and general Microsoft applications; familiarity with best practices in social networking; ability to use technology to attract candidates and drive effective and efficient operations

• Solid verbal and written communication skills

• Excellent interpersonal skills; ability to prioritize multiple tasks in a fast-paced environment

Responsibilities:

• Conduct full-cycle recruitment activities, including verifying specifications of job descriptions, screening and short-listing candidates, interviewing, candidate assessment and analysis, providing recommendations for next steps, and evaluation for offers in partnership with hiring management and HRBPs.

• Conduct strategic proactive recruitment market research to develop an innovative go-to-market recruitment approach when a new position is opened for recruitment.

• Apply knowledge of multiple recruiting sources and implement innovative recruiting strategies to acquire industry-leading candidates and prospect for new business.

• Provide salary offer recommendations to hiring managers, using data/ranges provided by Total Rewards and considering internal equity.

• Build a talent pool by increasing opportunities with social media, LinkedIn, career fairs, in-person and virtual networking, and DEI/partnership events.

Benefits:

• Competitive salary and benefits package

• Opportunity to work on cutting-edge medical imaging technology

• Collaborative and supportive work environment

• Chance to make a real impact on the lives of patients

• $1,500 stipend

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field

Experience Requirements:

• High proficiency in Python

• Experience with building and managing self-hosted ML pipelines using tools like MLFLow, Weights and Biases, ClearML, or others

• Experience with cloud platforms

• Experience with medical imaging formats and tools including DICOM, NIfTI, and NRRD

• High proficiency with TensorFlow and PyTorch frameworks

Other Requirements:

• Excellent problem-solving and communication skills and the ability to work both independently and in a team

Responsibilities:

• Deploy models into production environments and manage their lifecycle

• Ensure that ML algorithms are performing as expected and meet business requirements

• Interface between the ML and platform teams

• Strive for highly scalable, efficient, and easy-to-maintain ML systems

• Establish and maintain a platform catered to a small company that facilitates the entire ML workflow including Model prototyping, Data tracking for datasets, models, and annotations, Training experiment tracking, Deployment for our clinical workstations, Model or data updates

Benefits:

• Competitive salary and benefits package

• Opportunity to work on cutting-edge medical imaging technology

• Collaborative and supportive work environment

• Chance to make a real impact on the lives of patients

• $1,500 stipend

Experience Requirements:

• A strong understanding of MRI pulse sequence and RF theory and design

• Proven experience in software development

• Excellent communication and collaboration skills

• A passion for innovation and a drive to make a real impact in the medical field

• The ability to work independently while also thriving in a collaborative team environment

Responsibilities:

• Design, develop, and maintain innovative in-house pulse sequences for advanced MRI applications

• Collaborate effectively with a small, dynamic team in a fast-paced environment

• Leverage your strong MRI physics knowledge to contribute to technical discussions and problem-solving

• Write clean, well-documented, and maintainable code in C++ and Javascript

• Stay up-to-date on the latest advancements in pulse sequence and RF design

Benefits:

• Competitive salary and benefits package

• Opportunity to work on cutting-edge medical imaging technology

• Collaborative and supportive work environment

• Chance to make a real impact on the lives of patients

• $1,500 stipend

Experience Requirements:

• A strong understanding of MRI reconstruction theory and design

• Proven experience in software development

• Excellent communication and collaboration skills

• A passion for innovation and a drive to make a real impact in the medical field

• The ability to work independently while also thriving in a collaborative team environment

Responsibilities:

• Design, develop, and maintain innovative in-house reconstructions for advanced MRI applications

• Collaborate effectively with a small, dynamic team in a fast-paced environment

• Leverage your strong mathematics and algorithm knowledge to contribute to technical discussions and problem-solving

• Write clean, well-documented, and maintainable code in C++, Javascript, and Python

• Stay up-to-date on the latest advancements in MRI reconstruction methodology

Benefits:

• Competitive cash and equity-based compensation

• xAI equity

• Private health and dental insurance

• Unlimited time off subject to prior approval

Experience Requirements:

• Expert in at least one programming language that compiles to machine code such as Rust, C++, or Go.

• Expert knowledge of monitoring technologies such as Prometheus, Grafana, and PagerDuty.

• Expert knowledge of deployment technologies such as Pulumi or Terraform.

• Expert knowledge of Kubernetes

Responsibilities:

• Improving our observability by adding/adjusting metrics

• Building easily parsable dashboards

• Building reliable alerts

• Designing and overseeing our on-call rotations

• Improving our deployment process to increase reliability