Benefits:

• Comprehensive Health, Dental, and Vision coverage

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually)

• FlexWellness program ($1,800 annually)

Experience Requirements:

• 4+ years of experience as a Customer Success Manager, Account Manager, or similar role.

• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.

• Experience managing complex accounts and renewals.

Other Requirements:

• Excellent interpersonal skills with a history of building strong business relationships.

• Influential communicator with experience presenting to small and large audiences.

• Proficient in organization, account prioritization, and time management.

• Ability to orchestrate cross-functional resources to ensure the success of your customers.

• Excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Responsibilities:

• Work with 30-50 of our Commercial customers to leverage AI in their specific industries and businesses.

• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers.

• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product.

• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.

• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

Benefits:

• Mutuelle coverage for hospitalisation and mental health care provided through Alan Comprehensive healthcare plan

• Flexible PTO with a FlexExperience budget (€552 annually)

• FlexWellness program (€1,640 annually)

• Generous budget for home office set up

• €1,375 annual learning and development stipend

Experience Requirements:

• Portfolio with a history of impactful projects that showcase your design process.

• Demonstrate a proven track record of iterating on products post-launch based on user data about how the designs are performing.

Other Requirements:

• Demonstrate strong UX/UI, interaction in the context of AI and visual design skills, along with a human-centric approach to designing products.

• Able to understand a complex system, able to turn sophisticated consumer problems into simple and engaging products/features, able to think strategically about business problems and inventing UX concepts to solve them.

• Comfortable working in a fast-paced environment and collaborating with other designers, product managers, engineers, UX researchers, data analysts, customer support teams, marketers, and more.

• A bias for action and prioritized focus on how your work impacts users and the business.

• Fluency in commonly used design software and related tools WYSIWYG editors (Figma, Sketch, Adobe CS, etc.)

Responsibilities:

• Design end-to-end user experiences through collaborative brainstorming, user journeys, interactive prototypes, and polished visual design comps.

• Design intuitive, effective interactions between humans and AI, whether through chat interfaces or traditional UI elements, with a focus on making AI capabilities feel natural and empowering.

• Lead strategy sessions with Product Managers to break down complex, ambiguous problems into sophisticated solutions.

• Lead user research for your team's scope and collaborate with our internal UX research team

• Use research and qualitative data to guide design and development decisions.

Benefits:

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually)

• FlexWellness program ($1,800 annually)

Experience Requirements:

• 3+ years of experience in backend engineering, preferably in a VC-backed startup environment

• Strong proficiency in our tech stack: Typescript (Node JS), NestJS Framework, Python

• Experience working with Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, or demonstrated ability to quickly learn and apply these approaches

• Proven track record of delivering software that creates real value for users

• Experience scaling applications and addressing performance challenges

Other Requirements:

• Comfort navigating ambiguity through rapid prototyping and iterative development

• Strong communication skills and experience working effectively with cross-functional partners

• A passion for continuous learning and improvement in fast-moving technology landscapes

Responsibilities:

• Design, develop, and deploy features that leverage the latest in AI and machine learning technologies, working on core areas of the Jasper platform

• Work directly with large language models, natural language processing, and generative AI systems

• Solve complex technical challenges that push the boundaries of what AI can accomplish

• Write clean, maintainable code that solves intricate problems with elegant solutions

• Take ownership of critical features from conception through deployment and beyond