Zendesk AI agents
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About
Zendesk AI agents are AI-powered bots designed to automate customer interactions across various channels, including social media, web, mobile, and email. They handle complex inquiries, provide personalized support, and reduce costs by automating a significant portion of customer service tasks. Key features include Generative AI capabilities, robust analytics, and seamless integration with backend systems. Multiple languages are supported, and pricing is based on automated resolution, with free ARs included in various plans.
Platform
Features
• reduce costs
• generative ai to answer faqs, increase first contact resolution, achieve 10% automation rates. personalize and control conversations, achieve 20% automation rates. integrate backend systems
• monitor agent performance with robust analytics suite
• intuitive and improve interactions
• boost csat with personalization
• provide instant, personalized support
• handle sophisticated matters across any channel
• automate +80% of customer interactions
FAQs
How can I get Zendesk AI agents?
Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.
What AI models power Zendesk AI agents?
AI agents use Generative AI and Zendesk proprietary intent models.
What channels can I use Zendesk AI agents on?
AI agents work across all social, web, mobile, and email channels.
How many languages can Zendesk AI agents support?
AI agents support 109 languages at native fluency.
How much do Zendesk AI agents cost?
AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of free ARs.
Job Opportunities
There are currently no job postings for this AI tool.
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