Education Requirements:

• B.S./M.S. in a related field

Experience Requirements:

• Ideally 5+ years’ experience in the Information Technology arena with at least 2 years’ experience in managing a team

• Self-directed, independent and has experience owning complete features/products

• Experience developing real-world web applications

Other Requirements:

• Ability to attract and recruit top-notch software engineering talent

• Verifiable history of accountability, perseverance and strong organizational skills

• Ability to complete projects in entirety from start to finish

• Proficiency in web application programming

• Advanced skills in PHP, CakePHP, MySQL 5.x, Apache2, HTML/CSS, JavaScript/AJAX, SVN / Git / Github, MVC, ORM

• PHP (preferably CakePHP, Laravel, CodeIgniter), JavaScript, CSS, HTML5, Bootstrapping, performance Tuning, DB query optimization, Linux

• Demonstrated knowledge of algorithms, network protocols and web services

Responsibilities:

• Support and help to establish and define the company’s technical vision.

• Support and help to lead all aspects of the company’s technological development.

• Help to direct the company’s strategic technical direction, development and future growth.

• Works in a consultative fashion with other department heads, such as marketing, production and operations as an advisor of technologies that may improve their efficiency and effectiveness.

• Provide leadership to department heads in a fashion that supports the company’s culture, mission and values.

Education Requirements:

• Bachelor’s Degree (BA/BS) in exact sciences, marketing, business, or related field

Experience Requirements:

• At least 1 year of experience handling campaigns and working on buying platforms, such as Facebook/Twitter/TikTok/Outbrain/Taboola/Gemini

• Experience in media buying using arbitrage-based model

Other Requirements:

• Proficiency in Excel, analytical skills and experience working with large sets of data

• Exceptional written and oral communication skills in English

• Self-motivated, goal-oriented, and problem solver

Responsibilities:

• Develop overall strategy, innovation, optimization, and ROI analysis

• Responsible for large-scale budget and large-scale campaigns

• Manage PPC campaigns and channels, industry research, account structure, performance analyses, optimization, bid management, and spend allocation

• Create and maintain testing plans across all campaigns including bidding, and landing page

• Develop and maintain a monthly media plan across all campaigns

Education Requirements:

• Bachelor’s degree in Computer Science, or equivalent

Experience Requirements:

• Minimum 2 years of experience as a Python Developer

• Proven experience with Python web frameworks, specifically Django

• Extensive experience with databases and SQL

• Familiarity with the Pandas library for data manipulation and analysis

• Experience in developing microservices

Other Requirements:

• Understanding of fundamental design principles behind a scalable application

• Strong unit test and debugging skills

• Knowledge of cloud technologies, particularly AWS

• Familiarity with Kubernetes (K8s) is a significant plus

• Team spirit and excellent problem-solving abilities

Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable Python code

• Develop back-end components to improve responsiveness and overall performance

• Integrate user-facing elements into applications

• Implement security and data protection solutions

• Evaluate and prioritize feature requests

Education Requirements:

• Bachelor’s Student of Business/Economics/Statistics/Industrial Engineering or equivalent experience

Experience Requirements:

• Experience in PPC advertising, programmatic advertising or ad operations

Other Requirements:

• This position is meant for students finishing his/her first/second year of studies and with the availability to commit to 15-20 weekly working hours

• Strong analytical and technical skills

• Proficient and experienced with data analysis tools, especially Excel

• Excellent written and oral communication skills in English

• A strong work ethic, integrity and desire to succeed

Responsibilities:

• Optimize campaigns by analyzing performance data, adjusting targeting parameters and suggesting creative modifications, as needed

• Implement, launch and monitor advertising campaigns across various channels and platforms, ensuring accurate and timely delivery

• Produce reports in excel to track KPIs, reach business goals and develop new strategies

• Implementation and QA test of campaigns/websites prior to launch

• Proactive troubleshooting analysis of scheduled campaigns and detection of bugs

Benefits:

• No weekends – family-friendly schedule

• Supportive team environment with a competitive edge

• Fun monthly recognition contests and incentives

• Full benefits package: medical, dental, vision, 401K

• Paid vacation + personal time off

Experience Requirements:

• Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!

Other Requirements:

• Outstanding verbal/written communication — professional tone always

• Ability to remain calm under pressure and handle rejection

• Goal-oriented, self-motivated, and competitive mindset

• Detail-oriented with strong organizational skills

• Comfortable using multiple systems/screens simultaneously

Responsibilities:

• Manage inbound and outbound calls with professionalism

• Negotiate fair payment plans and settlements with consumers

• Document all communications and account activity accurately

• Investigate and resolve disputes or billing discrepancies

• Ensure compliance with FDCPA and all company standards

Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have

Other Requirements:

• A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes.

• Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.

• Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.

• Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.

• Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.

Responsibilities:

• Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.

• Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.

• Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!

• Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.

Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Prior experience in sales, customer retention, or handling objections and rejections (bonus points)

Other Requirements:

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes.

• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.

• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.

• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.

• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Responsibilities:

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.

• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.

• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Experience Requirements:

• 4+ years supervisory experience within a high-volume call-center environment OR 2+ years leadership experiences within the Collections industry (supervisor, team lead, manager, etc.)

Other Requirements:

• Proven ability to lead, coach, and inspire high-performing teams in a collections or contact center environment.

• Excellent coaching, communication, and interpersonal skills, with the ability to motivate diverse personalities.

• Experience using data, QA results, and performance dashboards to identify gaps and coach for improvement.

• Deep understanding of collections practices, FDCPA, and compliance regulations.

• Strong attention to detail, critical thinking, and problem-solving capabilities.

Responsibilities:

• Lead, supervise, and develop a team of 15–20 Collections Specialists, providing regular 1:1 coaching, feedback, and performance reviews.

• Drive performance, quality, and compliance outcomes through effective goal-setting, monitoring, and accountability.

• Collaborate with QA, Training, Compliance, and cross-functional teams to monitor calls, complete quality reviews, and ensure legal adherence, effective collections, and consumer-focused interactions.

• Analyze performance trends, address escalated issues, and implement improvement plans when needed.

• Motivate and recognize employees to foster a culture of performance, growth, and engagement.

Education Requirements:

• High School Diploma (or GED)

Experience Requirements:

• 1 year of training experience

• Background in Customer Service, Call Center Operations, or Collections/Financial Services strongly preferred.

Other Requirements:

• Proven ability to prioritize, organize, and meet deadlines within contractual service levels.

• Skilled in delivering engaging, performance-driven training using knowledge checks and applied learning activities.

• Strong ability to measure engagement, assess performance, and provide real-time coaching to drive improvement.

• Solid understanding of Adult Learning Theory and instructional design across in-person and virtual formats.

• Analytical and adaptable, with a proactive approach to solving problems and managing change in a fast-paced environment.

Responsibilities:

• Develop and deliver impactful and engaging learning solutions, using multiple learning strategies, that support new hire onboarding and the deployment of key business initiatives.

• Build close partnerships with Business Leadership to understand imperatives, gain insights into critical talent drivers for the organization, and develop the appropriate talent development program.

• Represent learning in broader project efforts, ensuring an early focus on the implementation of needs to ensure efficient delivery in alignment with project goals and timelines.

• Stay current with external trends, best practices, and innovations and blend these into the strategies used when training our associates.

• Facilitate content and adapt course facilitation/delivery methods based on industry best practices and the needs of the group.

Benefits:

• Unlimited Paid Time Off & Paid Volunteer Time Off.

• Medical/dental/vision insurance.

• 401k through Charles Schwab.

• Flexible Spending Account, Limited FSA and Health Savings Account- with an eligible health care package.

• Company-paid short-term and long-term disability plus basic life insurance.

Education Requirements:

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Experience Requirements:

• 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.

• At least 3 years of experience in a call center or customer service industry.

• Proven track record in managing complex employee relations.

Other Requirements:

• Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.

• Demonstrated resilience under pressure, with the ability to navigate setbacks, maintain focus, and push through challenges without losing momentum.

• Strong analytical and problem-solving skills.

• Exceptional written and verbal communication skills.

• Demonstrated ability to drive initiatives, influence outcomes, and achieve results.

Responsibilities:

• Drive HR Strategy & Workforce Planning. Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit needs.

• Employee Relations & Compliance. Resolve complex employee relations cases, ensuring fair and legally compliant outcomes.

• Leadership Development & Talent Management. Develop managers and leaders, enhancing their skills in coaching, performance management, and team development.

• HR Operations & Process Optimization. Collaborate with People Operations on leave administration, HR policies, and benefits inquiries.

• Employee Engagement & Culture. Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture.

Experience Requirements:

• 3+ years of experience in DevOps

Other Requirements:

• Deep understanding of containerization technologies like Docker and Kubernetes

• Proficiency in infrastructure automation with tools like Terraform

• Experience with cloud platforms

• Strong scripting skills in Python and Bash

• Familiarity with ML/AI deployment practices

Responsibilities:

• Architecting and maintaining scalable, containerized environments for AI model deployment

• Implementing and managing CI/CD pipelines for seamless integration and delivery

• Automating infrastructure provisioning and configuration with IaC tools

• Screwing on the lids to keep everything fresh and secure

• Optimizing system performance and crafting robust monitoring and logging solutions

Education Requirements:

• postgraduate research in Machine Learning or related fields

Experience Requirements:

• 3+ years of work experience with postgraduate research in Machine Learning or related fields

• Comprehensive knowledge of modern deep learning architectures, parameter efficient fine-tuning, self-supervised pre-training and upcycling techniques

• Deep understanding of hardware, instruction sets and distributed systems architectures

• Experience with ONNX, TorchScript, quantization, and sparsification

• Proficiency in cloud infrastructure management using Terraform and Kubernetes

Responsibilities:

• Optimize model deployment, scaling, and runtime performance

• Implement MLOps best practices including experiment tracking, artifact versioning and end-to-end model validation

• Work with distributed training tools, CUDA-level optimization, and understand optimizations in inference-time featurization

• Apply techniques such as micro-batching, caching, and KV-caching for transformers

Experience Requirements:

• Proven experience as a Front-end Developer

• Strong understanding of HTML, CSS, JavaScript, and modern frameworks/libraries

• Experience with responsive and adaptive design

• Familiarity with SEO best practices and structured data implementation

• Knowledge of performance optimization techniques and tools

Responsibilities:

• Develop and maintain user-facing features with a focus on performance and responsiveness

• Collaborate with designers to translate mockups into interactive experiences

• Ensure the technical feasibility of UI/UX designs

• Optimize applications for maximum speed and scalability

• Implement best practices in SEO and accessibility

Experience Requirements:

• 3+ years of experience in ML research, with a strong foundation in model architecture, optimization, and validation techniques

• Expertise in domains like Reinforcement Learning, Simulation, Statistical Analysis, Computer Vision, and NLP

• Deep knowledge of modern machine learning theory, loss function engineering, and the latest advances in AI research

• Proficiency in cloud infrastructure management and model deployment using Terraform and Kubernetes

• Familiarity with PyTorch, Hugging Face, and experiment tracking platforms like Weights & Biases

Responsibilities:

• Lead the development and fine-tuning of advanced ML models across domains like Reinforcement Learning, NLP, and Computer Vision

• Design and implement effective Hyperparameter Optimization (HPO), cross-validation strategies, and architecture selection processes

• Choose loss functions and optimizers tailored for specific problem sets and ensure models generalize well

• Implement and monitor experiment tracking using tools like Tensorboard, MLFlow, or Weights & Biases

• Develop and optimize training datasets using Hugging Face Datasets and PyTorch

Benefits:

• Offers Equity

• medical

• dental

• vision

• Lunch stipend

Experience Requirements:

• 2–5+ years experience in Customer Success, Account Management, or Sales roles

Other Requirements:

• Strong communicator

• Comfortable in live calls, product walkthroughs, and upsell conversations

• Analytical

• Worked in fast-paced environments where you wore multiple hats

• Based in SF or open to relocating

Responsibilities:

• Own adoption, expansion, and retention of Juicebox’s Agent product

• Deliver live customer onboarding, training, and usage reviews

• Identify upsell opportunities and partner with Sales to close them

• Help customers integrate Agents into their sourcing workflows

• Proactively surface product feedback, usage gaps, and new feature needs

Benefits:

• Offers Equity

Experience Requirements:

• 1–3+ years of experience in support engineering, product ops, or customer support at a SaaS company

Other Requirements:

• Clear and calm communicator

• Curious and scrappy

• Can balance fast response times with thoughtful root cause analysis

• Organized, proactive, and comfortable coordinating across functions

• Based in SF or open to relocating

Responsibilities:

• Respond to incoming support tickets and product questions

• Investigate live issues, replicate bugs, and gather technical details

• Create well-scoped bug reports with context, repro steps, and priority guidance

• Partner with engineering and product to coordinate resolution and track progress

• Follow up with users once fixes or workarounds are in place

Benefits:

• Offers Equity

Experience Requirements:

• Built something from scratch — a startup, project, or feature

• Designed user-facing product features (ideally B2B or B2C SaaS)

• Expert in Figma

Other Requirements:

• Enjoy working hard and owning projects

• Shown excellence

• Take asymmetric bets

Responsibilities:

• Ownership over UX and UI across the entire product

• Tackle questions like how to delight our users in the first 5 minutes of signing up to Juicebox?

• Tackle questions like how to maximize user visibility for our agentic workflows?

• Own product features end to end

• Shape and own the overall Juicebox design language

Benefits:

• Offers Equity

Experience Requirements:

• Built something from scratch — a startup, project, or feature

• Some experience with the core of our stack: Next.js, AWS, etc.

Other Requirements:

• Enjoy working hard and owning projects

• Hands-on, move fast, and learn best by building

• Shown excellence

• Take asymmetric bets

Responsibilities:

• Play a key role in engineering decisions

• Work closely with the founders

• Design, build, and ship product features from end to end

• Optimize the ranking of our profile results

• Add new filters or data sources to our search engine

Benefits:

• Offers Equity

Experience Requirements:

• Built something from scratch — a startup, project, or feature

• Some experience with the core of our stack: Next.js, AWS, etc.

Other Requirements:

• Enjoy working hard and owning projects

• Hands-on, move fast, and learn best by building

• Shown excellence

• Take asymmetric bets

Responsibilities:

• Play a key role in engineering decisions

• Work closely with the founders

• Design, build, and ship product features from end to end

• Optimize the ranking of our profile results

• Add new filters or data sources to our search engine

Benefits:

• Offers Equity

• Medical

• dental

• vision

• Lunch stipend

Experience Requirements:

• 5+ years of experience recruiting for technical and non-technical roles (either in-house or agency)

Other Requirements:

• Strong personal brand in the recruiting community

• Excellent written and verbal communication

• Thrive in fast-paced, zero-to-one environments

• Care deeply about quality and candidate experience

• Excited to work in-office 5 days a week with the team in SF

Responsibilities:

• Help build out our team across both technical and non-technical roles

• Play a visible role in shaping the future of recruiting itself

• Help shape how we show up externally, through content, community, and candidate experience

• Create the systems, tooling, and standards that define how Juicebox hires from scratch

• Partner directly with product and engineering to make our recruiter-facing AI even better